39 research outputs found
Customer value in service companies : A study that highlights the similarities and differences in customer value from a customer and company perspective
No full textUppsatsens titel: Kundvärde inom tjänsteföretag – En studie som belyser likheter och skillnader inom kundvärde utifrån kunds och företags perspektiv Datum: 8 Jan 2016 Nivå: Kandidatuppsats i företagsekonomi, 15 högskolepoäng Instution: Akademin för Ekonomi, Samhälle och Teknik, EST, Mälardalens Högskola Författare: Melda Duru & Shehla Mohammad Titel: Kundvärde utifrån kundens och företagets perspektiv Handledare: Magnus Linderström Nyckelord: Tjänstemarknad, kundvärde, kundlojalitet, illojalitet, kundorientering, marknadsmix. Frågeställning: Hur skiljer sig kundvärdet mellan en advokatbyrå och en mäklarbyrå? Vilka är likheterna och olikheterna? Syfte: Syftet med studien är att undersöka vilka likheter och olikheter det finns på kundvärde mellan en advokatbyrå samt en mäklarbyrå. För att kunna få svar på detta kommer uppsatsförfattarna även att undersöka vad som ger kundvärde för kunden utifrån kundens och företagets perspektiv. Metod: Material samlades in genom att söka på olika begrepp som redovisas i teoriavsnittet. Kurslitteraturer samt högskolans databas var två viktiga verktyg som uppsatsförfattarna arbetat med för att samla in teorier. Vidare kontaktades respondenterna och därefter genomfördes totalt åtta intervjuer som redovisas i bilagan. Åtta intervjuer, varv två med respondenterna och två kompletterande intervjuer med respondenterna samt fyra med kunderna. Slutsats: Det finns både likheter och olikheter på kundvärde inom advokat samt mäklarbyrån. Title: Customer value in service companies- A study that highlights the similarities and differences in customer value from a customer and company perspective Date: 8 Jan 2016 Level: Bachelor thesis in Business Administration, 15 credits Institution: School of Business, Society and Engineering, Mälardalen University Authors: Melda Duru 930521 & Shehla Mohammad 921015 Tutor: Magnus Linderström Keywords: Service marketing, customer value, loyalty, disloyalty, customer orientation, marketing mix. Research questions: How does the customer value differ between a law firm and a real estate agency? What are the similarities and differences. Purpose: The purpose of the study is to inspect the similarities and differences of customer value between a law firm and a real estate agency. To be able to answer this, the article author will also inspect what gives the customer a customer value from the customer and companies perspective. Method: Material was collected by looking up different concepts that are shown in the theory section. The course literature and the universities database were two major tools that the article author worked with for the theories. The respondents were contacted and after that eight interviews were completed that are shown in the appendix. A total of eight interviews were two conducted with respondents, two complementary with the respondents and four with clients/customers. Conclusion: There are similarities and differences when it comes to customer value at both law firms and real estate agencies.
NPO performance in reproductive health sector of low and middle income countries: what is the influence of the wider policy context
No full textNon-ProfitOrganizations (NPOs) are increasingly being promoted as preferred providers toreplace weak government services in Low and Middle Income Countries (LMIC) butresults on ground show mixed performance. The variation in national policycontexts is one explanation for uneven NPO performance but has beenunder-explored in reproductive health literature. This paper collates gray andpublished literature providing an overview of how policy context impacts on NPOperformance in reproductive health. Socio-political context, state policies anddonor dependency indirectly influence NPO working by shaping operational space,autonomy, networking and mandate. These influences need to be recognized andmodified so as to enable NPOs to better achieve their attributedcharacteristics of client responsive and quality services aimed at marginalizedpopulations. Policy measures are needed to build better policy space and regulatoryframeworks for NPOs, state-NPO collaboration forums, and greater reliance oninternal funding
Ecotourism Potential Assessment for District Lower Chitral-Pakistan Using Integration of GIS and Remote Sensing
No full textEcotourism is a sustainable and responsible tourism approach that emphasizes the protection of natural ecosystems while offering visitors immersive experiences. This study evaluates the ecotourism potential of District Lower Chitral, Pakistan, using an integrated approach that combines Geographic Information Systems (GIS) and Remote Sensing technologies. Planning for ecotourism development is a multi-criteria process that often involves spatial analysis. A Multi-Criteria Decision Analysis (MCDA) model was employed to assess ecotourism suitability in District Lower Chitral. Eighteen variables, selected based on local knowledge and expert opinion, were considered, encompassing natural beauty, infrastructure, and physical parameters of the area. The study\u27s results indicate that the majority of the study area has a moderate potential for ecotourism, covering 3,141.026 km² (51.33%) of the total area. Additionally, 103.3733 km² (1.69%) was classified as "Very Highly" suitable for ecotourism, and 1,750 km² (26.61%) was deemed "Highly" suitable. Areas classified as having low suitability measured 1,118.666 km² (18.28%), while the very low suitability category covered the smallest proportion, with 5.645 km² (0.09%)
Parallel NGO networks for HIV control: risks and opportunities for NGO contracting.
No full textPolicy measures for preventive and promotive services are increasingly reliant on contracting of NGOs. Contracting is a neo-liberal response relying on open market competition for service delivery tenders. In contracting of health services a common assumption is a monolithic NGO market. A case study of HIV control in Pakistan shows that in reality the NGO market comprises of parallel NGO networks having widely different service packages, approaches and agendas. These parallel networks had evolved over time due to vertical policy agendas. Contracting of NGOs for provision of HIV services was faced with uneven capacities and turf rivalries across both NGO networks. At the same time contracting helped NGO providers belonging to different clusters to move towards standardized service delivery for HIV prevention. Market based measures such as contracting need to be accompanied with wider policy measures that facilitate in bringing NGOs groups to a shared understanding of health issues and responses
Ecotourism Potential Assessment for District Lower Chitral-Pakistan Using Integration of GIS and Remote Sensing
No full textEcotourism is a sustainable and responsible tourism approach that emphasizes the protection of natural ecosystems while offering visitors immersive experiences. This study evaluates the ecotourism potential of District Lower Chitral, Pakistan, using an integrated approach that combines Geographic Information Systems (GIS) and Remote Sensing technologies. Planning for ecotourism development is a multi-criteria process that often involves spatial analysis. A Multi-Criteria Decision Analysis (MCDA) model was employed to assess ecotourism suitability in District Lower Chitral. Eighteen variables, selected based on local knowledge and expert opinion, were considered, encompassing natural beauty, infrastructure, and physical parameters of the area. The study\u27s results indicate that the majority of the study area has a moderate potential for ecotourism, covering 3,141.026 km² (51.33%) of the total area. Additionally, 103.3733 km² (1.69%) was classified as "Very Highly" suitable for ecotourism, and 1,750 km² (26.61%) was deemed "Highly" suitable. Areas classified as having low suitability measured 1,118.666 km² (18.28%), while the very low suitability category covered the smallest proportion, with 5.645 km² (0.09%)
Enhancing Educators’ Skills for Promoting Critical Thinking in Their Classroom Discourses: A Randomized Control Trial
No full textThe literature reveals that educators find it challenging to foster critical thinking (CT) in their students if they have not learned how to use CT in their educational system or training. This paper reports findings from a national research project that was undertaken to enhance the educators’ ability to promote CT in their teaching practices. Using a randomized control trial design with a pre and post-test, 91 educators from 14 of the 17 schools of nursing in Pakistan consented to enroll in the study and 72 completed the study. The intervention included 40 hours of learning experience during two workshops that focused on CT. Data were collected, pre- and post-intervention, via observations and audiotaping of the participants teaching sessions for 60-90 minutes. The data obtained was assessed for the educators’ level of questioning, teaching strategies, and facilitation skills. Data were analyzed using descriptive and inferential statistics. Compared with the preintervention data, findings from the post-intervention data in the experimental group revealed positive changes in their pedagogical skills, including a significant increase in the number of higher order questions that are considered important for developing students’ CT skills. This study affirms that educators must have structured training to use and foster CT in their teaching practices
Identification of the Potential Areas/Sites for Rain Water Harvesting and Agriculture Development Using GIS and Remote Sensing in District Dera Ismail Khan (DIK) Khyber Pakhtunkhwa
No full textWater resources are rapidly depleting in both rural and urban areas of Pakistan due to increasing demands from agriculture and domestic use. This study aims to identify potential rainwater harvesting sites and evaluate the surface runoff potential for sustainable water resource management in the Dera Ismail Khan district of Khyber Pakhtunkhwa province, utilizing GIS and remote sensing (RS) techniques. The research involves both laboratory and field work. Results were validated through a field survey using handheld GPS, while laboratory analysis was performed using ARCGIS software with the Multi-Influencing Factor (MIF) Model. This model incorporates soil classes, slope, geology, and drainage density, analyzed through detailed maps and scales. Geospatial modeling techniques, combined with ground data, led to the identification of several potential rainwater harvesting sites, primarily in the northern and northwestern parts of the district. A total of 26 sites were selected for rainwater harvesting interventions, located on areas ranging from flat to gentle slopes with elevations below 300 meters. The findings of this study can assist the Soil and Water Conservation Department of KP, which is responsible for rainwater harvesting initiatives in the region. The maps produced using the MIF Approach are valuable tools for engineers, planners, and decision-makers in locating and developing dams, storage ponds, and check dams, and for integrating rainwater harvesting into national water policies
Identification of the Potential Areas/Sites for Rain Water Harvesting and Agriculture Development Using GIS and Remote Sensing in District Dera Ismail Khan (DIK) Khyber Pakhtunkhwa
No full textWater resources are rapidly depleting in both rural and urban areas of Pakistan due to increasing demands from agriculture and domestic use. This study aims to identify potential rainwater harvesting sites and evaluate the surface runoff potential for sustainable water resource management in the Dera Ismail Khan district of Khyber Pakhtunkhwa province, utilizing GIS and remote sensing (RS) techniques. The research involves both laboratory and field work. Results were validated through a field survey using handheld GPS, while laboratory analysis was performed using ARCGIS software with the Multi-Influencing Factor (MIF) Model. This model incorporates soil classes, slope, geology, and drainage density, analyzed through detailed maps and scales. Geospatial modeling techniques, combined with ground data, led to the identification of several potential rainwater harvesting sites, primarily in the northern and northwestern parts of the district. A total of 26 sites were selected for rainwater harvesting interventions, located on areas ranging from flat to gentle slopes with elevations below 300 meters. The findings of this study can assist the Soil and Water Conservation Department of KP, which is responsible for rainwater harvesting initiatives in the region. The maps produced using the MIF Approach are valuable tools for engineers, planners, and decision-makers in locating and developing dams, storage ponds, and check dams, and for integrating rainwater harvesting into national water policies
طنز و مزاحیہ ادب میں تحریک علی گڑھ کا حصہ
No full textSatirical and humorous literature, when presented in an effective and humorous form, creates insight and wisdom in the minds. Social, economic and political problems can be easily conveyed to others through humor. The Aligarh Movement adopted a serious and realistic style of writing. There, in some cases, he also adopted satirical and humorous style. In this article, the satirical literature of the Aligarh movement has been discussed in order to bring out the humorous aspects of this universal movement
The Challenges and Opportunities to Formulate and Integrate an Effective ICT Policy at Mountainous Rural Schools of Gilgit-Baltistan
No full textThe study, through the lens of school principals’ views, investigates the challenges and opportunities to formulate an information and communications technology (ICT) policy in order to integrate it in teaching and learning practices at the schools of mountainous rural areas of Gilgit-Baltistan (GB). This quantitative research approach focuses on three different educational systems (Regional, National, and International), as a source of data collection, which operate in GB, Pakistan. To collect the required data, questionnaires with principals and policy document reviews were used. Applying SPSS, the data were analyzed. The results show that both groups (male and female) strongly agree to formulate a policy on ICT in order to integrate it in teaching and learning to improve at the school level. The results also show that the school heads face a number of challenges (e.g., lack of infrastructure, finance, Internet, technical staff, time, awareness, and training facilities, etc.) in the formulation of ICT policy and its integration in teaching and learning. The results revealed that the majority of the schools have an absence of ICT policy instead of having competent principals in those schools. Therefore, the research recommends that the school level ICT policy should be developed and integrated in teaching and learning practices to create an environment of powerful learning at schools, in order to fulfill the needs and demands of the 21st century education
