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Dealing with missing participants in the opening phases of a videoconference
The paper explores the social interaction that takes place during the initial phases of
videoconferences. The focus is on the problem of absent participants, which is often
considered a reason for delaying the official beginning of the meeting. One of the
resources that the participants have is to reach the absent participant by cellphone. We
observed a recurrent pattern of action whereby one of the participants disengages from
the video meeting to reach the missing person by phone. This negotiation process
moves through four steps: 1) the detection of the problem, 2) the offer to call the
missing person by one participant, 3) the acceptance of this offer by the moderator,
and 4) the temporary absence of the participant from the video meeting to make the
phone call. Our data concern videoconferencing in the context of international
teachertraining in German as a foreign language (LEELU project,
https://www.leelu.eu/english/)
Etnografia e ricerca qualitativa
La rivista si pone come punto di riferimento in Italia per gli sviluppi della ricerca etnografica nelle scienze sociali, incoraggiando il dibattito e coprendo i vari campi della sociologia e dell'antropologia. Pubblica ricerche inedite, per lo più a carattere empirico condotte con metodo etnografico, sui vari ambiti delle scienze sociali: lavoro, organizzazione, economia, educazione, famiglia, immigrazione, religione, cultura, comunicazione.
I contributi, sia di giovani ricercatori che di autori affermati, italiani e stranieri, esplorano le possibilità della ricerca etnografica in campi già noti e in terreni innovativi (studi visuali, nuovi media e tecnologie), a partire dagli strumenti concettuali della sociologia, dell'antropologia e delle varie discipline che contemplano questo tipo di approccio.
Per la sua forte vocazione empirica e l'attenzione al contemporaneo, la rivista si propone di aprire un dialogo con l'opinione pubblica e le istituzioni in Italia su questioni di attualità come il mercato e le disuguaglianze globali, la crisi istituzionale, la criminalità e la sorveglianza o il cambiamento demografico, oltre a registrare e dibattere le novità più interessanti nel panorama intellettuale ed editoriale
Islamophobia after Passing »the Dinner Table Test« – or How the Racialization of Muslims Becomes Tacit
Item does not contain fulltextTacit Racism is Institutionalized in Interaction in the US: What about Elsewhere?
Anne Warfield Rawls, Waverly Duck
Repliken
Jean Beaman | Giolo Fele | Martijn de Koning | Christian Meyer | Levent Tezcan | Anne Warfield Rawls | Waverly Duc
10. Olfactory Objects: Recognizing, Describing and Assessing Smells during Professional Tasting Sessions
The Collaborative Production of Responses and Dispatching on the Radio: Video Analysis in a Medical Emergency Call Center
What happens when someone rings an emergency hotline for help? How is the emergency handled? How does the emergency service swing into action? Prompt and competent intervention and assessment of the gravity of the situation in a few crucial seconds: these are the quality standards that regulate the organization of emergency operations centers. For a number of years various groups of social science researchers have carried forward a program for the systematic study of work using ethnographic and naturalistic methods of analysis. An interest in work is certainly nothing new in the social sciences, and in sociology in particular. What is new, though, is the particular analytical viewpoint from which such research is now conducted. This program has dispensed with large-scale theorization and has concentrated on the empirical study of activities and practices, achieving an unprecedented level of detail and analytical fineness. Indeed, only by proceeding at this fine level of detail—made possible by the use of videorecordings—has it been possible to document the extraordinary and subtle collaborative production of work, and to do so at a level which extends well beyond the conscious awareness of people in their everyday routine. This aspect concerns in particular the capacity of the latest generation of studies of work to document the tacit procedures and forms of common-sense reasoning involved in the performance of tasks in concrete work settings. This paper focuses on the ways in which the dispatch is done in a medical emergency operation center. Although we know a great deal about the interaction between caller and call-taker from previous research, we know much less about the social organization that makes the dispatch possible. The data analyzed in this paper derive from a research project in which I have been engaged for a number of years on operation centers for the 118 emergency telephone number in Italy. Contrasting the data obtained from audiorecording with the data obtained from videorecording, I will show that a dispatch does not consist purely in information transfer, but is the outcome of intense coordination work among the actors involved face to face and through the mediation of technological apparatus.
URN: urn:nbn:de:0114-fqs080340
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