4,282 research outputs found
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
No full textThis thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. TripAdvisor, Booking, Expedia, Agoda, Facebook, and Google. In addition, the study compared the Tri Giao Hotel with other four hotels, which are also local brand hotel and have 4-star international standard, in a competitive set. Finally, this thesis explored satisfaction and dissatisfaction determinants of service quality can affect customer satisfaction.
Since the main customers of Tri Giao Hotel are charters and from travel agencies, the customers from OTA have not been focused. Therefore, this research-oriented thesis selected Tri Giao Hotel as the commissioning company. This study used qualitative methods such as observation, interview with FOM, data collection on OTA websites, and content analysis. These methods are based on conceptual framework and theoretical framework, especially SERVQUAL model. After that, decisive factors that affect customers’ decisions to book a hotel room online were discovered. Hence, some suggestions on how to improve customer satisfaction through the OTA website were given.
The results revealed that the service quality of Tri Giao Hotel has a significant impact on customer satisfaction. Combining all the reviews on six main OTA websites, the hotel received 301 customer reviews and 199 written comments. The hotel review index was 90.6% and the management response was 58.8%. The service, staff, and value of the hotel makes the customer the most satisfied. However, the location of hotel and quality of the food were the main weaknesses that need to be improved. Besides, some other factors also affected customer satisfaction. Suggestions and new ideas were briefly discussed to improve customers’ satisfaction to Tri Giao Hotel
Dave and Dottie Seibold : founding members of the Grand Haven Area Historical Society
No full textGrand Haven historian, author, and dentist Dave Seibold has a passionate interest in community heritage. Prior to relocating to Grand Haven, Dr. Seibold served in Hawaii at a dental clinic for children. In this interview, Dr. Seibold and his wife Dottie discuss the founding of the Grand Haven Area Historical Society, which began its existence as the Tri-Cities Historical Society in 1959, and the Tri-Cities Historical Museum. Dr. Seibold explains the efforts to save the Grand Haven railroad depot from demolition for possible use as a museum and his project to write a history of northern Ottawa County to continue the work of historian Leo C. Lillie. In 1990, Dr. Seibold authored and published Coast Guard City, U.S.A: A History of the Port of Grand Haven. The Seibolds also recall how they met in their hometown of Jackson, Michigan, married, and chose Grand Haven as their home in 1955
Tri-State High School student report, Usui, Teruko
No full textA mid-quarter student repot on physical education for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Tri-State High School student's report, Usui, Teruko
No full textA student repot for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Using author tri-citation analysis to map knowledge domains in knowledge representations
No full text
Purpose
Previous commonly used author co-citation analysis (ACA) methods have limited the ability to deal with accidental co-citation in constructing a raw co-citation matrix. Therefore, the purpose of this paper is to propose a new method, called author tri-citation analysis (ATA), to better map knowledge domains and depict scientific intellectual structures.
Design/methodology/approach
Different from the previous method of using ACA that captures author co-citation relationships, the ATA method seeks tri-citation relationships among authors. Compared with ACA, ATA can ignore some accidental co-citation relationships between authors and can improve the accuracy of mapping knowledge domains.
Findings
Although ATA does not mine more sub-fields than ACA does, the results of the empirical studies show that ATA, the newly proposed method, performs better in knowledge domain maps based on publications in the field of computer science.
Research limitations/implications
The definition of ATA in this article is simple and still insufficiently informative. Many other pieces of information can be involved; for example, all authors’ information, authors’ sequence in the author list, reference published time and similar. These can be enhanced in future studies.
Practical implications
This research will enrich the methods of mapping knowledge domains due to its new perspective.
Social implications
Knowledge domain mapping is important to understand a discipline, and this research provides more potential methods for this, which benefits the performance of the maps.
Originality/value
ATA can provide a methodological awareness for mapping knowledge domains. This value lies in not only a tri-citation perspective, but also author bibliographic tripling and author tri-operation perspectives (“tri-” perspectives).
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Author Self-references: Authorial Voice.
No full textABSTRACT Wijayanti, Lely Tri. 2013. Author Self-references: Authorial Voice. Thesis, English Department, Faculty of Letters, State University of Malang. Advisor: Dr. YazidBasthomi, M.A Keywords: author self-references, authorial voice, corpus study Establishing strong authorial voice can be achieved through authorial explicit presence in a text. A number of the previous research projects have argued that first person pronoun is the most pivotal way in projecting the author identity. Building upon theerstwhile research findings(see e.g. Hyland, 2001; 2002b), the present corpus based study aims at examining kinds of author self-referencesand how they are employed by EFL learners to establish authorialvoice in thesis writing. The corpus data were taken from 124 undergraduate theses submitted in the past three consecutive years (2013, 2012, and 2011) to the English Department, State University of Malang. I utilized digital corpus software, namely AntConc 3.2.4w, to analyze the corpus comprising of 1.587.059 words in total. This process is an attempt to find out self-references established in thesis writing. Referring to Hyland (2001: 212) who has found 28 expressions of self-mention, there are no less than 18 varieties of author self-referencefound in this study, attesting the notion that the academic writing of EFL students undeniably indicates the enactment of authorial voice. Concerning the next question, the rhetorical choice of EFL students in employing self-references, I made some classifications regarding the distributionofself-references in the selected thesis’ sections—main and parenthetic academic texts—and the writer’s point of views: first person singular pronouns, first person plural pronouns and third person singular pronouns.Since the analysis of the present study used inductive method, the emergence of any issues in further discussion is likely to happen; hence, the present study also can be referred to as qualitative research. Despite the ample studies focused on first person pronouns as author self-representation, this study is distinct in that it discloses some empirics regarding the use of author non-pronoun self-references which stands out as the most prevalent author self-referencesin EFL students’ academic texts. Having said this, I hypothetically believe that the rhetorical choice of author self-references is very much influenced by current issues in academic writing and predominantly by cultural norms (and inculcation) of the EFL students.
Let's Go! An Open Access Travel Guide
No full textabstract: Take a journey to discover how you can provide quality information to your patrons for free! Explore the world of Open Access Resources! Open Access refers to scholarly information that is free, online, and free of most copyright and licensing restrictions. This makes it easier for people to find and use reliable information on a myriad of subjects, such as health information, educational materials, or business resources. Knowledge of Open Access is important for all librarians to help us best serve our communities and stretch our dwindling budgets. Your tour guides will give an overview of Open Access, discuss legislative issues, demonstrate how to find open access resources, and explain how librarians can get involved.
Presented at the SDLA/NDLA/MPLA Tri-conference 201
Letter from Elizabeth James, Tri-State High School, to parents, July 9, 1943
No full textA letter from Elizabeth James, a teacher at Tri-State High School at the Tule Lake camp, California, to parents of the high school students. It reflects on her observation and experience as a teacher in the camp and notes her suggestions for the students.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Learning tensions – a multilevel model of organisational learning: an empirical study
No full textThere is a growing recognition that the study of Organisational learning needs to be considered across three levels of analysis: individual, group, and organisational levels (March, 1991; Nonaka and Takeuchi, 1995; Crossan et al., 1999; 2011). Given the potential of multilevel research to extend the boundaries of the understanding of the field, this thesis aims to address how organisations learn as a multilevel system. The answers to the research inquiry were drawn from both theoretical works and by conducting an empirical investigation.To assist the investigation of the OL phenomenon in multilevel settings, a multilevel model of OL was proposed. The model provides analytical foci by specifying the learning tensions at the individual, group, and organisational levels. The model was employed in a case study of a Vietnamese public organisation, which had successfully undergone a business transformation. Through the contributions of this thesis, the author hopes to spark more interest in multilevel research of OL
MANAJEMEN KEPEMIMPINAN KETUA STIT DALAM MENINGKATKAN CAPAIAN TRI DARMA PERGURUAN TINGGI (Studi di STIT Bustanul Ulum Lampung Tengah)
No full textABSTRAK
Adapun permasalahan yang peneliti temukan bersifat positif dimana peneliti berusaha
mencari informasi terkait Manajemen kepemimpinan ketua STIT dalam meningkatkan
capaian tri darma perguruan tinggi. Upaya kepemimpinan ketua dapat berjalan dan terealisasi
dengan baik dengan didukung oleh manajemen kepemimpinan yang baik pula. Penelitian ini
dimaksudkan untuk menjawab permasalahan: 1) Bagaimana perencanaan kepemimpinan
ketua di STIT Bustanul Ulum Lampung tangah, 2)Bagaimana pengelolaan kepemimpinan
ketua di STIT Bustanul Ulum Lampung Tengah, 3)Bagaimana pelaksanaan kepemimpinan
ketua di STIT bustanul ulum Lampung tengah, 4) Bagaimana pengawasan kepemimpinan
ketua STIT bustanul ulum Lampung tengah.
Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif.
Teknik pengumpulan data yang digunakan adalah observasi, wawancara mendalam dan
dokumentasi. Sumber data penelitian ini diperoleh langsung dari ketua STIT, wakil ketua 1,
kabag administrasi, ketua prodi, dosen, dan staf TU.. Analisis data menggunakan reduksi
data, penyajian data dan penarikan kesimpulan.
Hasil penelitan menunjukkan bahwa: 1)Dalam melakukan perencanaan Sistem
kepemimpimpinan dengan Menetapkan kebutuhan untuk pelaksanaan dan membuat rincian
program kepemimpinan melibatkan pemahaman mendalam tentang kondisi dan tantangan
yang dihadapi oleh lembaga pendidikan.2) pengorganisasian kepemimpinan ketua STIT
sebagai pemimpin dilakukan dengan menempatkan sumber daya di area yang paling kritis
dan strategis untuk mencapai tujuan organisasi, mendelegasikan tugas dan tanggung jawab
bagi anggota tim untuk berkembang, manfaatkan teknologi untuk meningkatkan efisiensi
dan produktivitas, serta manfaatkan kemitraan dan kolaborasi dengan pihak eksternal,
seperti industri, pemerintah daerah, atau lembaga pendidikan lainnya. selain dengan
menempatkan sumber daya di area yang paling kritis dan strategis untuk mencapai tujuan
organisasi pemimpin juga memberikan pelatihan-pelatihan. Pelatihan menjadi strategi yang
tepat dalam mengembangkan kemampuan, keterampilan, dan pengetahuan seluruh struktural
organisasi STITBU. 3) Dalam pelaksanaan kepemimpinan ketua menerapkan kebijakan
pengembangan kemampuan, keterampilan, dan pengetahuan kepada para bawahan adalah
langkah kunci untuk meningkatkan mutu kampus. 4) pengawasan atau kontrol terhadap
pegawai dilakukan dengan menetapkan standar kinerja yang jelas untuk setiap tugas atau
proyek, memantau kemajuan dan kinerja pegawai secara real-time, mengadakan pertemuan
rutin untuk memberikan pembaruan tentang proyek, mendengarkan masukan, dan
memberikan arahan tambahan, menuntut laporan progres kemajuan secara teratur,
menyediakan ruang untuk berbagi pengalaman antar pegawai, serta perlu menemukan
keseimbangan yang tepat antara melakukan pengawasan yang diperlukan dan memberikan
kebebasan kepada pegawai untuk berkreativitas dan mengambil inisiatif.
K a t a K u n c i : Manajemen,Kepemimpinan Ketua, Tri Darma Perguruan Tinggi
iii
ABSTRACT
Trying to find information related to the chairman's leadership in improving the
achievements of the tri dharma of higher education. The chairman's leadership efforts can
run and be realized well, supported by good leadership management. This research is
intended to answer the problems: 1) How is the chairman's leadership planning at STIT
Bustanul Ulum Lampung, Tangah, 2) How is the chairman's leadership managed at STIT
Bustanul Ulum, Central Lampung, 3) How is the chairman's leadership implemented at STIT
Bustanul Ulum, Central Lampung, 4) How is the supervision leadership of the chairman of
STIT Bustanul Ulum, Central Lampung.
This research uses a qualitative approach with descriptive research type. The data
collection techniques used were observation, in-depth interviews and documentation. The
data sources for this research were obtained directly from the head of STIT, deputy head 1,
head of administration, head of study program, lecturers and TU staff. Data analysis used
data reduction, data presentation and drawing conclusions.
The research results show that: 1) In planning the leadership system by determining the
needs for implementation and making details of the leadership program, it involves an in�depth understanding of the conditions and challenges faced by educational institutions. 2)
organizing the leadership of the STIT chairman as a leader is carried out by placing
resources in the area the most critical and strategic way to achieve organizational goals,
delegate tasks and responsibilities for team members to develop, utilize technology to
increase efficiency and productivity, and utilize partnerships and collaboration with external
parties, such as industry, local government, or other educational institutions. Apart from
placing resources in the most critical and strategic areas to achieve organizational goals,
leaders also provide training. Training is the right strategy in developing the abilities, skills
and knowledge of the entire STITBU organizational structure. 3) In implementing leadership,
the chairman applies a policy of developing abilities, skills and knowledge to his
subordinates, which is a key step in improving the quality of the campus. 4) supervision or
control of employees is carried out by setting clear performance standards for each task or
project, monitoring employee progress and performance in real-time, holding regular
meetings to provide updates on projects, listening to input and providing additional direction,
demanding progress reports progress regularly, provide space for sharing experiences
between employees, and need to find the right balance between providing necessary
supervision and giving employees the freedom to be creative and take initiative.
Key words: Management, Chair Leadership, Tri Darma of Higher Educatio
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