62 research outputs found
Service Quality in the Finnish Health Care System and Patients’ Decisions
No full textCustomer service is considered an important part of any organization and one which has a direct effect on the organization income and customer satisfaction toward organization efficiency. The value of organization services could change customer attitude. Each customer has his/her expec-tations and customer services could lead to memorable experiences, positive or negative ones and change customer perception towards what the organization offers. The customer or to be more specific healthcare patient, patient satisfaction is related to sharing in the decision making for treatment, care evaluation and cost reduction. The quality of health care services is of utmost importance to society and through research knowledge can be acquired about the importance of quality, concepts and its role in health care development and recommendations can be made to help in its improvement.
In this research the author examines the Finnish healthcare system provision and policy. Research is conducted on client types, preferences and rights, and an understanding of the client’s attitude towards healthcare services and factors affecting their decisions is desired. The author aims to investigate how much the quality of customer service in the Finnish healthcare system could affect customers decisions. Does the experience of challenges in customer services direct custom-er/patient from public healthcare services to private ones or vice versa? The purpose of the thesis project to offer guidance for healthcare professionals to improve the management of the healthcare system. Guidance includes the area which are valued by customers, the painful and joyful moments during the customer journey.
The author’s objectives during the research concern knowledge discovery; to know how much health care facilities put the quality factor in consideration, to be aware health care problems, to understand the different kinds of behaviors from the perspectives of professionals or clients, to summarize the most important elements which should be in any health organization to achieve a high level of quality and to decrease the gape between our needs and what are already offered by the health care
Endoscopic Resection of Submucosal Lesions of the Upper GI Tract: Full-Thickness Resection (EFTR) and Submucosal Tunneling Resection (STER)
No full textDouble-balloon enteroscopy (DBE) in patients presenting with obscure gastrointestinal bleeding (OGIB)
No full textNature Influences on Architecture Interior Designs
No full textAbstractConcept is on the most important and primary elements during the design process. Through the history, nature has been always a source of inspiration for the human begin in different aspects of their life. Architecture interiors as one of the remarkable features in every society cannot be separated from nature. Nowadays architects and interior designers are constructing buildings without having a specific target or goal which decreases the value of the buildings. Various designers have been using concepts inspired from nature but still there are some missing parts in one of their forms, function, or structure. Therefore, the best solution for the architects and designers to increase the optimization in their design works is looking at the nature in every aspect deeper and try to apply them in their conceptual design of their project which is the heart of the design process while other architects have neglected concepts of nature despite that the surrounding environment and nature always influences human perception. The aim of this research is to understand the relationship between nature and human perception and the role that nature plays in architectural interiors to achieve buildings integrated with the surrounding environment. Also it draws attention of architects to nature and inspiration from nature in different perspectives. This paper presents projects having different concepts in architectural and interior design to make guidelines for designing buildings integrated with nature through example analysis. This paper concludes the importance of making a complete integration between the building exterior, interior and the surrounding nature by using a clear natural concept from the surrounding environment to be solving the design problems
Contestation and Consensus over Davutoğlu’s Conception of Turkish Regional Power Role in the Middle East (2002-2016)
No full textIn light of ebbs and flows in Turkish foreign policy in the Middle East, this study examines intra-elite disagreement and consensus over former Turkish Minister of Foreign Affairs and Prime Minister Ahmet Davutoğlu’s conception of regional power role since 2002 until 2016. While National Role Conception (NRC) literature has discounted intra-elite disagreements and variations, this study unravels contestations over Turkish regional power role within the AKP leadership and disagreements among the state bureaucracy, the opposition, and civil society from 2002 until Davutoğlu’s resignation in 2016. Building on factors of national role analysis, this study argues that Davutoğlu’s conception of regional power role in the Middle East has manifested elements of contestation and consensus across domestic actors due to variations in ideas, ideology, identity, and structure-agents interactions. This finding dwells on the triangulation of three research methods used in analyzing politicians, bureaucrats, and activists’ statements, declarations, and publications and tracking nuances of consensus and contestation over Turkish regional power role. It also relies on an extensive fieldwork study conducted by the author with Turkish officials in the AKP, opposition parties, and civil society from 2010 until 2015
Integrating HBIM (Heritage Building Information Modeling) Tools in the Application of Sustainable Retrofitting of Heritage Buildings in Egypt
No full textAbstractHeritage buildings are crucial to the human perception of culture. Sustainable retrofitting of such buildings represents an opportunity for their reuse while considering sustainability. HBIM tools (Historic building Information Modeling) can be used as a comprehensive data set of information, related particularly to the restoration of buildings. The aim of this paper is to integrate HBIM tools in the application of sustainable retrofitting of heritage buildings through a conservation framework. The paper provides a literature review and a qualitative analysis of worldwide examples. Findings of this paper provide useful framework for sustainable retrofitting of heritage buildings in the Egyptian context
Endoscopic ultrasound-guided fine-needle aspiration and cytology for differentiating benign from malignant lymph nodes
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