1,214 research outputs found
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Transferable Job Skills and their Importance for Hospitality and Tourism Graduates
No full textWayne W SMITH, Ph.D., is a Professor in the Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto, Canada. He is the co-editor of the Journal of Teaching in Travel & Tourism and a board member for TTRA Canada. He previously worked as the College of Charleston.
Frederic DIMANCHE, Ph.D., is Professor and Director of the Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto, Canada. A member of the International Academy for the Study of Tourism, he previously worked in New Orleans (USA) and in Nice (France).The hospitality and tourism industry contributes immensely to the economy but can be volatile due to catastrophes such as COVID-19; hence, it is crucial to understand what other sectors are open to hiring hospitality and tourism (HT) graduates and their skills need to succeed in those. This paper aims to understand how having a transferable skillset as an HT graduate can allow individuals to carry their skills from one industry to another. This paper draws results from the LinkedIn profiles of 600 HT North American university graduates, identifying their skillset and the industries in which they are currently employed. The results indicate that HT-educated students are attracted to real estate and educational instructor positions, while the skillset most mentioned are interpersonal, sales, and technology-based skills. Keywords: transferable skills, hospitality graduates, COVID-1
Letter from Frederic L. Kirgis, U.S. National Park Service
No full textLetter from solicitor Frederic L. Kirgis on behalf of his clients filing claims in regards to the fire started on government-owned apartments in the Grand Canyon
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Are luxury and sustainability compatible? A Canadian social entrepreneurship case
No full textFrederic Dimanche, Ph.D., is Professor and Director, Ted Rogers School of Hospitality and Tourism Management at Ryerson University in Toronto, Canada. His work has focused on consumer behavior, marketing, and destination competitiveness.
Maria Della Lucia, Ph.D., is Associate Professor of Economics and Business Management at the University of Trento in Italy. Her main areas of research, teaching and training include local development and sustainability, destination management and governance, culture-led regeneration, creative cities and creative tourism, social media marketing, and economic impact analysis as investment decision-making tools.Measurement of Success in TourismSustainability is a pressing issue for industry. Climate change, the concern for pollution, the need to lower energy consumption, and the necessity to provide economic benefits in local communities are problems that the sector is increasingly aware of but slowly addressing. The purpose of this paper is to address sustainability in the luxury hotel sector. Can a hotel be designed to be sustainable while providing an experience that customers want to pay for at a high price? An exploratory case-study method was used on Fogo Island Inn, an award-winning hotel in Newfoundland, Canada, that offers a unique luxury experience centered around sustainability. Fogo Island Inn is a success story that demonstrates that a hotel can combine, with the adoption of a new business model, a luxury focus with strong environmental and social orientation. A luxury hotel may be both a social business and a community asset creating a shared value
How Destructive Are Negative Tourist-To Interactions Despite the Mitigating Effect of Optimism?
No full textKoç, Burcu/0000-0003-1474-0459; Küçükergin, Kemal Gürkan/0000-0003-3761-4340; Dimanche, Frederic/0000-0001-6711-6532This study examined the relationship between negative tourist-to-tourist interaction (NTTI) and tourist emotions, intention to recommend, and revisit intention, based on the stimulus-organism-response paradigm and service dominant logic. It also investigated the moderating effect of optimism in the relationship between NTTI and tourist emotions to highlight the importance of optimism in tourist behavior in COVID-19 times. Data were collected through a survey form from 256 domestic tourists visiting Pamukkale travertines and archaeological site, one of Turkey's leading attractions. The research hypotheses were tested using Partial Least Squares Structural Equation Modeling. The data analysis revealed that NTTI significantly affects tourist emotions. Unpleasantness had a negative and significant effect on intention to recommend, while joy had a positive and significant effect. Besides, joy and positive surprise affected revisit intention positively and significantly. Joy and unpleasantness mediated the relationship between NTTI and intention to recommend. Finally, optimism moderated the relationships between NTTI and joy and NTTI and positive surprise
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Improving Service Experiences with Mobile Ethnography: The Case of two Attractions in Toronto
No full textIntroduction: Tourism destination competitiveness has been one of the main areas of research in the past twenty years (e.g., Dwyer & Kim, 2003; Enright & Newton, 2004; Ritchie & Crouch, 2003). The competitiveness of any destination relies, in part, on the quality of the customer experience that is delivered in its tourist attractions. More specifically, tourist satisfaction is based on visitors’ assessment of an experience as compared to their expectations. It is therefore essential for attractions to not only monitor visitor satisfaction, but also to continuously improve the design of the services and experiences that are provided. The purpose of this study was to conduct a service evaluation of two Toronto attractions with an innovative mobile ethnographic method. Literature: Tourism marketing is evolving at a fast pace. Because of rapid and recent technological advances (e.g., Internet access, web 2.0 technology and the ubiquity of smartphones), consumers are increasingly becoming the voice of destinations and tourist services (Dimanche, 2010). They voice their opinions in blogs, review and rate facilities, hotels, and restaurants, and share this information with pictures and videos on social media. We are shifting towards a peer-marketing approach where consumers are the most effective medium to communicate about a brand and the experiences it proposes (Buhalis & Law, 2008). As a result, it has become more important than ever for managers and marketers to focus on the quality of the experience and to work on experience design and improvement with their customers (Andrades & Dimanche, 2014). Service design has only been recently used in tourism management and tourism research (Dimanche, Keup, & Prayag, 2012; Stickdorn & Zehrer, 2009). In particular, a mobile ethnographic methodology was developed in Europe to provide destinations and service providers with alternative tool to consumer surveys that would provide richer and innovative information (Stickdorn & Frischhut, 2012). Methodology: This research uses an innovative methodology, mobile ethnography, to help improve the tourist experience in two Toronto attractions: the CN Tower and the Royal Ontario Museum. Service design is a customer-based approach to designing and improving visitor experiences. The methodology (Dimanche, Prayag, & Keup, 2014; Stickdorn & Frischhut, 2012) relies on volunteers to use their own smartphones to document their customer journeys through an App called ExperienceFellow (please visit experiencefellow.com for more information about the research tool). Other researchers have previously used and recommended mobile ethnographies (e.g., Hein, O'Donohoe, and Ryan, 2011; Tan, Foo, Goh, and Theng, 2009). Benefits of this method are that we can collect data on the service delivery site, at the time of service delivery, and in an unobtrusive way. About 50 students from a large urban university were asked to upload the App ExperienceFellow before a visit to (1) the CN Tower or (2) the Royal Ontario Museum. They were asked to identify and rate through the App the various touchpoints that mattered to them, either positively or negatively (i.e., on a 1 to 5 point scale), during the visit. By doing so, they built their own service journey and had to document each touchpoint with evidence recorded on their smartphone (i.e., a picture, a video, a text message, or a voice recording). Results: All information collected through the App was then uploaded on the ExperienceFellow server. Once all data were uploaded, the researchers could analyze the experiences through the eyes of the visitors, and make recommendations to the CN Tower and to the ROM for improvement. An application was used to graphically illustrate the visitor journeys with a storyboard including comments and testimonies made by visitors. As a result, researchers identified significant points of the service journey. Quality points to be emphasized and promoted, areas of improvement, significant problems were then synthesized in reports with recommendations for the attractions. Conclusions: This research responds to the conference call for helping destinations and attractions reimagine and reinvent customer experiences. It describes an innovative method that involves young visitors and their ability to easily use smartphones to address tourism service evaluation and identify significant service touch points, from the customers’ perspective, in the context of two urban attractions. Different from traditional service evaluation studies where visitors are asked to rate pre-identified items, this approach gives the subjects a free-hand in identifying touch points and in documenting not only how the touch points are evaluated and why, but also how the service can be improved. Rich audio-visual records of the visitor experience contribute to service improvement and service innovation. The Director of the Office of Tourism in Antibes Juan Les Pins found the tool and method useful and promising; he intends to propose to his board that this method be integrated into the DMO’s quality control process. References: Andrades, L., & Dimanche, F. (2014). Co-creation of experience value: A tourist behavior approach. In N. Prebensen, J. Chen, & M. Uysal (Eds.), Creating experience value in tourism (pp. 95-112). London: CABI. Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism management, 29(4), 609-623. Dwyer, L., & Kim, C. (2003). Destination competitiveness: Determinants and Indicators. Current Issues in Tourism, 6(5), 369–413. Enright, M. J., & Newton, J. (2004). Tourism Destination Competitiveness: A Quantitative Approach. Tourism Management, 25 (6), 777–788. Dimanche, F. (2010). En quête de la génération “C”: Pour un nouvel agenda de recherche marketing et tourisme. [In search of the C-generation: Towards a new tourism marketing research agenda]. Mondes du Tourisme, 1(1), 30-38. Dimanche, F., Prayag, G., & Keup, M. (2014). Le service design dans le tourisme: Une approche ethnographique mobile [Service design in tourism: A mobile ethnographic approach]. Mondes du Tourisme Hors-Série [Special Issue], 32-42. Dimanche, F., Keup, M., & Prayag, G. (2012). What is service design? The service experience (Ch. 1.1). In M. Stickdorn and Birgit Frischhut (Eds.), Service Design and Tourism (pp. 11-14). Norderstedt, Germany: Books on Demand. Hein, W., O'Donohoe, S., & Ryan, A. (2011). Mobile phones as an extension of the participant observer's self: Reflections on the emergent role of an emergent technology. Qualitative Market Research: An International Journal, 14(3). 258-273. Doi: 10.1108/13522751111137497 Ritchie, J. R. B., & Crouch, G.I. (2003). The Competitive Destination: A Sustainable Tourism Perspective. Wallingford, UK: CABI.Stickdorn, M., & Frischhut, B. (Eds.) (2012). Service Design and Tourism. Norderstedt, Germany: Books on Demand. Stickdorn, M., & Zehrer, A. (2009, October). Service design in tourism: Customer experience driven destination management. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway. Tan, E.M.Y., Foo, S., Goh, D., & Theng, Y.L. (2007). An analysis of services for the mobile tourist. Proceedings of The International Conference on Mobile Technology, Applications and Systems, Singapore, September 10-12
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Immigration and Workforce Diversity in the Canadian Hospitality and Tourism Sector: An Opportunity Not to be Missed
No full textFrédéric Dimanche, Ph.D., is Professor and Director of the Ted Rogers School of Hospitality and Tourism Management at Toronto Metropolitan University. He has over 30 years of higher education experience in North America and Europe. His research focuses on tourism management and marketing, and destination competitiveness.
Maggie Perzyna is a researcher with the Canada Excellence Research Chair in Migration and Integration Program at Toronto Metropolitan University (TMU). She has an LLB from Osgoode Hall, York University and an MA in Immigration & Settlement Studies (TMU). Her research addresses the impact of COVID-19 on newcomers working in hospitality.This is a review / conceptual paperImmigration, as well as diversity, equity, and inclusion (DEI) are essential aspects of Canada, a multicultural country that relies on immigration. The paper describes the state of diversity management in Canadian tourism and makes recommendations to help foster a competitive tourism sector with improved worker management practices
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Hiking and digital innovation: Analysis strategies for tourist destinations management
No full textClaire Crublet is a Ph.D. student at the VIPS2 Laboratory of the University of Rennes 2 (France). Her thesis focuses on the innovations, particularly digital ones, developing around hiking and the effects of these transformations on structuring the sports tourism market and on the challenges of territorial attractiveness. Corresponding email address: [email protected]
Elodie Paget, Ph.D., is Associate Professor at the sports sciences faculty of the University of Rennes 2 (France), and member of the VIPS2 Laboratory. By adopting an approach which is both socio-organizational and socioeconomic, she conducts research on the tourism and outdoor recreational market. [email protected]
Frederic Dimanche, Ph.D., is Professor and director of the Ted Rogers School of Hospitality and Tourism Management at Ryerson University, Toronto, Canada. He is interested in visitor behavior, tourism marketing, and destination competitiveness. [email protected] is a recreational and outdoor activity that could experience significant growth in France with an increasing role in destination attractiveness and development. Having become a fully-fledged territorial marketing tool, hiking comes becomes integral to many destination management strategies. Hiking benefits from a growing social enthusiasm nurtured by the adoption of digital tools. The research question is the following: How does hiking fit into territorial development strategies for tourist destinations that are investing in digital tools? This paper is aims at presenting the latest developments of the research project, the conceptual approach (actor network theory), and the methodology. The results of an exploratory study will be presented, as well as the perspectives they present for the second phase of the research project
A Spin Wave Based Approximate 4:2 Compressor Seeking the most energy-efficient digital computing paradigm
No full textsponsorship: This work received funding from the European Union's Horizon 2020 research and innovation program within the Future and Emerging Technologies Open project Spin Wave Computing for Ultimately-Scaled Hybrid Low-Power Electronics, under grant 801055. It has also been partially supported by IMEC's industrial affiliate program on beyond-CMOS logic. Frederic Vanderveken acknowledges financial support from Flanders Research Foundation through grant 1S05719N. (European Union's Horizon 2020 research and innovation program within the Future and Emerging Technologies Open project Spin Wave Computing for Ultimately-Scaled Hybrid Low-Power Electronics|801055, IMEC's industrial affiliate program on beyond-CMOS logic, Flanders Research Foundation|1S05719N)status: Publishe
The Early History of the Fraser River Mines
No full textby Frederic W. Howay.Memoirs (Provincial Archives of British Columbia) ; 6
The Novels of Harold Frederic
No full textI do not intend to defend the obviously untenable thesis that Frederic was a great writer and is not appreciated because of the nature of his subject matter. The author of The Damnation of Theron Ware seldom shows any sign of genius. What Frederic does, and often in a rather workmanlike manner, is tell a story of small-town and country people in upper New York state. In his early works, Seth\u27s Brother\u27s Wife and The Lawton Girl, the author writes about things he knows and has done. The works written about the same time as the two mentioned have a delightful simplicity and naïveté, and incidentally come very close to the realistic tradition in the novel. The majority of Frederic\u27s later works are tinged with a pseudo-sophistication, an artiness which just does not belong, and these elements detract from such an otherwise good thing as The Damnation of Theron Ware
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