1,720,958 research outputs found
15 years of service-dominant logic : analyzing citation practices of Vargo and Lusch (2004)
Full text linkPurpose: The purpose of this article was to provide an outline of the citation practices of “Evolving to a new dominant logic for marketing” by Vargo and Lusch (2004) to identify and discuss the most prominent research topics in which citations were used and to suggest future research based on the results of the analysis. Design/methodology/approach: The authors used a comprehensive framework of citation practices based on iterations of previous literature to analyze the relevant literature, which they identified by accessing, systematically and rigorously, every available contribution matching a set of criteria. The authors then categorized these contributions and highlighted the main topics of research interest in each category. Findings: The findings identify some of the factors in the continuous development of SDL, the way this new marketing logic permeated the scientific debate, the infusion of Vargo and Lusch (2004) into several contributions framed in the new logic or justified through it, and a general perception of a default reference. Additionally, the findings highlight the main topics of research interest in each category. Research limitations/implications: The analysis enabled the detection of the original paper's influence through advances in service studies, pollination into other fields of research and continuous scientific debate. The authors have highlighted several avenues for research and proposed future research directions. Originality/value: This research analyzed the effects of the spread of the SDL cornerstone article and emphasized the advantage of using an in-depth approach to the analysis of studies through a framework applied to more than 4,600 studies. © 2021, Marco Tregua, Danilo Brozovic and Anna D'Auria.CC BY 4.0 Attribution 4.0 International© Marco Tregua, Danilo Brozovic and Anna D’Auria. Published by Emerald Publishing Limited. Thisarticle is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce,distribute, translate and create derivative works of this article (for both commercial and non-commercialpurposes), subject to full attribution to the original publication and authors. The full terms of this licencemay be seen at http://creativecommons.org/licences/by/4.0/legalcodeCorrespondence Address: Brozovic, D.; School of Business, Sweden; email: [email protected] publication date: 23 March 2021.Issue publication date: 15 June 2021.</p
The evolution of service systems to service ecosystems : A literature review
Full text linkHigh academic interest and numerous theoretical and practical studies on service systems and service ecosystems, paired with the accelerated evolution of the service (eco) system concept, have resulted in complex research in this field. Multiple perspectives from which service systems were studied added to this complexity and inadvertently produced conceptual confusion regarding service (eco) systems. This literature review addresses this confusion by focusing on the evolution of service systems to service ecosystems to consolidate and clarify the field. Therefore, this article's purpose is to systematise the extant research on service (eco) systems and indicate future research directions based on the analysis. Specifically, the article systematically reviews 770 publications on service (eco) systems from 2020 and earlier and identifies the main research topics (focusing on service [eco] systems’ constituent elements, inherent processes, and outcomes), theoretical perspectives, and bridging elements, and suggests future research based on the review results. The article concludes by providing a foundation for continued research emerging from the analysis, with emphasis on five aspects that may stimulate new avenues of research: service ecospheres, service ecosystem simplicity, failures of service ecosystems, paradox in service ecosystems, and panarchy and service ecosystems.CC BY 4.0Correspondence Danilo Brozović, School of Business, University of Skövde, Högskolevägen 8, SE-541 28 SKÖVDE, Sweden. Email: [email protected]</p
Charting service ecosystems flexibility: A museum setting
No full textThe service ecosystems perspective has rarely been applied in literature tackling the nonprofit and voluntary sectors. Service ecosystems are defined as self-adjusting systems of resource-integrating actors connected by shared institutional arrangements and mutual value creation. By addressing service ecosystems flexibility (i.e., the ability of service ecosystems to adjust to changes), this article seeks to provide a framework that charts service ecosystems flexibility and explains its pillars, as well as the ways in which new technologies affect visitors and arts. The study focuses on service ecosystems changes initiated by technology, visitors, and organizers, aimed at increasing the level of museum visitors' experience. The study is performed in a service ecosystem comprising a sculpture arts exhibition and its online extensions in the form of Instagram, Facebook, and Twitter accounts. Collected data consist of interviews with the exhibition visitors and organizers, participative observations performed in the exhibition context, and online posts and media coverage related to the exhibition. The research process is iterative and abductive, continuously combining insights that emerge from the literature and the analyzed data through triangulation. The main findings emphasize organizers' pivotal role as the actor that orchestrates value cocreation in the service ecosystem by steering this process based on emerging changes. Additionally, the findings flesh out the role of technology in a service ecosystem and offer a more comprehensive view of service ecosystems flexibility
Value-oriented knowledge management: insights from theory and practice
No full textThis research investigates the dynamics of knowledge management (KM) through a value-oriented approach by infusing service-dominant logic in KM studies. The resulting framework is applied to the most relevant firms in KM industry. The literature already crossing both topics shapes the framework, while empirical analysis of best-in-class firms validates it. The framework supports the ongoing debate over valuable solutions in KM by focusing on process, system, mechanisms and technologies, and infrastructure as key variables mirrored in value propositions. A value-based perspective on KM expanded the extant literature because actors are connected in a complex setting hosting mutual value creation, in which interactions and institutions enlarge the context in which value is created and experienced. The framework represents guidelines for describing how knowledge shapes the value co-creation process. Knowledge and its management affect combination of actors and technology in catalysing value-oriented activities, while the context is shaped by institutions and knowledge
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
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