4,536 research outputs found
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
No full textThis thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. TripAdvisor, Booking, Expedia, Agoda, Facebook, and Google. In addition, the study compared the Tri Giao Hotel with other four hotels, which are also local brand hotel and have 4-star international standard, in a competitive set. Finally, this thesis explored satisfaction and dissatisfaction determinants of service quality can affect customer satisfaction.
Since the main customers of Tri Giao Hotel are charters and from travel agencies, the customers from OTA have not been focused. Therefore, this research-oriented thesis selected Tri Giao Hotel as the commissioning company. This study used qualitative methods such as observation, interview with FOM, data collection on OTA websites, and content analysis. These methods are based on conceptual framework and theoretical framework, especially SERVQUAL model. After that, decisive factors that affect customers’ decisions to book a hotel room online were discovered. Hence, some suggestions on how to improve customer satisfaction through the OTA website were given.
The results revealed that the service quality of Tri Giao Hotel has a significant impact on customer satisfaction. Combining all the reviews on six main OTA websites, the hotel received 301 customer reviews and 199 written comments. The hotel review index was 90.6% and the management response was 58.8%. The service, staff, and value of the hotel makes the customer the most satisfied. However, the location of hotel and quality of the food were the main weaknesses that need to be improved. Besides, some other factors also affected customer satisfaction. Suggestions and new ideas were briefly discussed to improve customers’ satisfaction to Tri Giao Hotel
PENERAPAN STANDAR AKUNTANSI KEUANGAN ENTITAS MIKRO, KECIL DAN MENENGAH GUNA PENGELOLAAN KEUANGAN PADA UD TRI MANUNGGAL JAYA KABUPATEN SIDOARJO
No full textSkripsi dengan judul "Penerapan Standar Akuntansi Keuangan Entitas Mikro, Kecil Dan Menengah Guna Pengelolaan Keuangan Pada UD Tri Manunggal Jaya Kabupaten Sidoarjo", yang ditulis oleh Nur Azizah Kumalasari, Nim. 12403193049, Pembimbing Dyah Pravitasari, S.E, M.S.A.
Penelitian ini dilatarbelakangi oleh perkembangan UD Tri Manunggal Jaya yang memiliki omzet cukup besar dalam usahanya sehingga diperlukan pengelolaan keuangan. Permasalahan yang mendasar pada UD Tri Manunggal Jaya mengenai penyusunan laporan keuangan yang masih sederhana hanya mencatat kas masuk dan keluar. UMKM sekarang dimudahkan dengan adanya. Standar Akuntansi Keuangan Entitas Mikro, Kecil, dan Menengah Guna Pengelolaan Keuangan.
Tujuan dari penelitian ini adalah (a) Mendeskripsikan pencatatan dan penyajian laporan keuangan pada UD Tri Manunggal Jaya saat ini, (b) Mendeskripsikan pencatatan laporan keuangan UD Tri Manunggal Jaya telah menerapkan berdasarkan SAK EMKM, (c) Mendeskripsikan kendala dan solusi yang dihadapi UD Tri Manunggal Jaya dalam menerapkan SAK EMKM.
Metode yang digunakan yaitu menggunakan pendekatan kualitatif dengan jenis penelitian fenomenologi. Jenis data yang digunakan yaitu Person, Place, dan Paper. Penelitian dilakukan di Ds. Kedungwonokerto Kecamatan Prambon Kabupaten Sidoarjo. Teknik pengumpulan data diperoleh dari hasil observasi, wawancara, dan dokumentasi. Informan dalam penelitian ini adalah Bapak Budiono selaku pemimpin UD Tri Manunggal Jaya, Ibu Vita selaku Bagian Bendahara UD Tri Mamunggal Jaya dan Ibu Lilik bagian pengeleman dan tali UD Tri Manunggal Jaya.
Hasil penelitian ini menunjukkan bahwa (a) pencatatan dan penyajian laporan keuangan pada UD Tri Manunggal Jaya saat ini masih dilakukan dengan sederhana, hanya mencakup pemasukan dan pengeluaran yang dicatat dibuku tulis sesuai kemampuan pembuat laporan keuangan, sehingga mengalami kesulitan dalam pemeriksaan tata kelola keuangan, penjualan, pembelian, dan laporan keuangannya. (b) pencatatan laporan keuangan UD Tri Manunggal Jaya telah menerapkan SAK EMKM menghasilkan laporan laba rugi, laporan posisi keuangan, dan catatan atas laporan keuangan menyajikan gambaran umum, ikhtisar pernyataan penting dari setiap instrumen penyajian laporan keuangan per 31 Juni 2023 dibuat berdasarkan SAK EMKM. Sehingga, memberikan kemudahan pada pencatatan laporan keuangan, kompeten dan kemampuan kinerja. (c) kendala yang dihadapi UD Tri Manunggal Jaya kurangnya kemampuan secara mendalam tentang akuntansi dan SAK EMKM, kurangnya sosialisasi dan pelatihan penyusunan laporan keuangan berdasarkan SAK EMKM. Solusi untuk UD Tri Manunggal Jaya mengikuti pelatihan mengenai pengelolaan laporan keuangan sehinggga dapat diketahui besaran laba setiap periodenya.
Kata Kunci: SAK EMKM, Laporan Keuangan, UMK
Dave and Dottie Seibold : founding members of the Grand Haven Area Historical Society
No full textGrand Haven historian, author, and dentist Dave Seibold has a passionate interest in community heritage. Prior to relocating to Grand Haven, Dr. Seibold served in Hawaii at a dental clinic for children. In this interview, Dr. Seibold and his wife Dottie discuss the founding of the Grand Haven Area Historical Society, which began its existence as the Tri-Cities Historical Society in 1959, and the Tri-Cities Historical Museum. Dr. Seibold explains the efforts to save the Grand Haven railroad depot from demolition for possible use as a museum and his project to write a history of northern Ottawa County to continue the work of historian Leo C. Lillie. In 1990, Dr. Seibold authored and published Coast Guard City, U.S.A: A History of the Port of Grand Haven. The Seibolds also recall how they met in their hometown of Jackson, Michigan, married, and chose Grand Haven as their home in 1955
PENGARUH JUAL BELI IKAN DENGAN CARA TAKSIR (JIZAF) TERHADAP KEPUASAN KONSUMEN PADA PASAR TRADISIONAL KERITANG KECAMATAN KEMUNING INDRAGIRI HILIR DALAM PRESEPEKTIF EKONOMI SYARIAH
No full textABSTRAK
TRI ANANDA NUR AZIZAH WP (2023) : Pengaruh Jual Beli Ikan Dengan Cara Taksir (Jizaf) Terhadap Kepuasan Konsumen Pada Pasar Tradisional Keritang Kecamatan Kemuning Indragiri Hilir Dalam Persepektif Ekonomi Syariah
Penelitian ini di latar belakangi oleh adanya beberapa pedagang ikan di Pasar Tradisional Keritang. Jual beli jizāf tersebut merupakan salah satu dari sekian banyak kebiasaan masyarakat dalam konteks transaksi jual beli di mana penjual dan pembeli melakukan transaksi jual beli yang berdasarkan pada tumpukan ataupun taksiran semata terhadap barang-barang tertentu. Jenis penelitian ini adalah penelitian kuantitatif.
Mekanisme jual beli ikan berpengaruh positif dan signifikan terhadap kepuasan konsumen yang membeli ikan di pasar tradisional keritang. Berdasarkan hasil uji statistik t seperti yang sudah dipaparkan dalam bab pembahasan bahwa nilai t hitung sebesar 6,286 dan t tabel sebesar 1,998 sehingga t hitung > t tabel, dengan nilai signifikan sebesar 0,000. Nilai signifikan tersebut lebih kecil dari 0,005 (0,000< 0,05).. Hal ini menunjukan bahwa semakin baik tingkat mekanisme jual beli ikan maka akan semakin tinggi pula tingkat kepuasan konsumen.
Perspektif ekonomi syariah sistem jual beli ikan secara jizaf yang di lakukan di pasar tradisional keritang indragiri hilir tidak sesuai Penerapkan sistem jual beli. Di antaranya syarat yang belum di penuhi penjual dalam menerapkan sistem jual beli jizaf, yaitu ikan di timbang terlebih dahulu oleh penjual. Yang mana seharusnya penjual dan pembeli tidak mengetahui secara jelas kadar objek jual belinya, baik dari segi takaran, ataupun hitungannya.
Kata Kunci: Pengaruh Jual Beli Dengan Cara Ikan taksir ( jizaf ), Terhadap Kepuasan Konsumen
Sosialisasi Mengenai Pelibatan dan Pemberdayaan Karyawan Pada UMK Makanan Keripik Azizah
No full textEmployees in a company are not only part of carrying out the company's functions, but are valuable assets in the company's success. In order to realize the success of the company, the company's valuable assets, namely employees, need to have full involvement in the company. Companies must also encourage employee involvement in their work so that they can improve company performance. Kerupuk Azizah was formed in 2009 which started as a group of mothers when there was a social gathering, someone proposed a wish or idea for this business which initially was just a group effort. The aim of this activity is to provide knowledge regarding employee involvement and empowerment in the form of outreach to Azizah cracker workers located at Jalan Indarung, Lubuk Kilangan District, Padang City
USULAN PEMILIHAN SUPPLIER BOKAR MENGGUNAKAN METODE AHP DAN SAW PADA PT XYZ
No full textPemilihan supplier memiliki peran penting dalam memenuhi ketersediaan bahan baku pada suatu perusahaan untuk melakukan proses produksi dengan mempertimbangkan beberapa kriteria penilaian. PT XYZ merupakan perusahaan industri yang membutuhkan strategi pemilihan supplier untuk mengoptimalkan kegiatan pembelian BOKAR, sehingga meminimalkan risiko terjadinya keterlambatan, kekosongan, dan ketidaksesuaian kualitas pada proses pengadaan BOKAR. Metode yang diimplementasikan untuk mengatasi permasalahan tersebut yaitu dengan pendekatan Analytical Hierarchy Process (AHP) dan Simple Additive Weighting (SAW). Tujuan penggunaan metode AHP yaitu untuk menghasilkan nilai bobot kriteria dan sub kriteria pemilihan supplier dan dilanjutkan dengan metode SAW untuk menentukan urutan prioritas dari alternatif supplier BOKAR. Hasil pemilihan supplier BOKAR yang dapat menjadi prioritas utama bagi PT XYZ, yaitu S8 dengan nilai akhir sebesar 0,884. Kemudian, untuk prioritas kedua dan ketiga terdiri dari S7 dengan nilai akhir sebesar 0,827 dan S6 dengan nilai akhir sebesar 0,807. Prioritas terakhir yaitu S1 dengan nilai akhir sebesar 0,732. Selain itu, untuk urutan kriteria terpenting pada pemilihan supplier BOKAR yaitu kualitas, jaminan dan klaim, harga, kuantitas, pembayaran, serta pengiriman. Berdasarkan prioritas kriteria dan pemeringkatan supplier tersebut dapat menjadi rekomendasi bagi perusahaan dalam penyusunan Standar Operasional Prosedur (SOP) Pembelian BOKAR sehingga diharapkan dapat mendukung kegiatan pengadaan bahan baku di PT XYZ. Kata Kunci : Analytical Hierarchy Process, BOKAR, Simple Additive Weighting, Supplie
Tri-State High School student report, Usui, Teruko
No full textA mid-quarter student repot on physical education for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Tri-State High School student's report, Usui, Teruko
No full textA student repot for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Using author tri-citation analysis to map knowledge domains in knowledge representations
No full text
Purpose
Previous commonly used author co-citation analysis (ACA) methods have limited the ability to deal with accidental co-citation in constructing a raw co-citation matrix. Therefore, the purpose of this paper is to propose a new method, called author tri-citation analysis (ATA), to better map knowledge domains and depict scientific intellectual structures.
Design/methodology/approach
Different from the previous method of using ACA that captures author co-citation relationships, the ATA method seeks tri-citation relationships among authors. Compared with ACA, ATA can ignore some accidental co-citation relationships between authors and can improve the accuracy of mapping knowledge domains.
Findings
Although ATA does not mine more sub-fields than ACA does, the results of the empirical studies show that ATA, the newly proposed method, performs better in knowledge domain maps based on publications in the field of computer science.
Research limitations/implications
The definition of ATA in this article is simple and still insufficiently informative. Many other pieces of information can be involved; for example, all authors’ information, authors’ sequence in the author list, reference published time and similar. These can be enhanced in future studies.
Practical implications
This research will enrich the methods of mapping knowledge domains due to its new perspective.
Social implications
Knowledge domain mapping is important to understand a discipline, and this research provides more potential methods for this, which benefits the performance of the maps.
Originality/value
ATA can provide a methodological awareness for mapping knowledge domains. This value lies in not only a tri-citation perspective, but also author bibliographic tripling and author tri-operation perspectives (“tri-” perspectives).
</jats:sec
Author Self-references: Authorial Voice.
No full textABSTRACT Wijayanti, Lely Tri. 2013. Author Self-references: Authorial Voice. Thesis, English Department, Faculty of Letters, State University of Malang. Advisor: Dr. YazidBasthomi, M.A Keywords: author self-references, authorial voice, corpus study Establishing strong authorial voice can be achieved through authorial explicit presence in a text. A number of the previous research projects have argued that first person pronoun is the most pivotal way in projecting the author identity. Building upon theerstwhile research findings(see e.g. Hyland, 2001; 2002b), the present corpus based study aims at examining kinds of author self-referencesand how they are employed by EFL learners to establish authorialvoice in thesis writing. The corpus data were taken from 124 undergraduate theses submitted in the past three consecutive years (2013, 2012, and 2011) to the English Department, State University of Malang. I utilized digital corpus software, namely AntConc 3.2.4w, to analyze the corpus comprising of 1.587.059 words in total. This process is an attempt to find out self-references established in thesis writing. Referring to Hyland (2001: 212) who has found 28 expressions of self-mention, there are no less than 18 varieties of author self-referencefound in this study, attesting the notion that the academic writing of EFL students undeniably indicates the enactment of authorial voice. Concerning the next question, the rhetorical choice of EFL students in employing self-references, I made some classifications regarding the distributionofself-references in the selected thesis’ sections—main and parenthetic academic texts—and the writer’s point of views: first person singular pronouns, first person plural pronouns and third person singular pronouns.Since the analysis of the present study used inductive method, the emergence of any issues in further discussion is likely to happen; hence, the present study also can be referred to as qualitative research. Despite the ample studies focused on first person pronouns as author self-representation, this study is distinct in that it discloses some empirics regarding the use of author non-pronoun self-references which stands out as the most prevalent author self-referencesin EFL students’ academic texts. Having said this, I hypothetically believe that the rhetorical choice of author self-references is very much influenced by current issues in academic writing and predominantly by cultural norms (and inculcation) of the EFL students.
- …
