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    Measuring customer satisfaction towards service quality of counter at Malacca Municipal Council / Azizah Aini...[et al]

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    The purpose of this study is to investigate the .customers' satisfaction on service quality towards the municipal councils at several locations in Melaka, wllich are Jasin, Hang Tuah Jaya, Melaka Tengah and Alor Gajah. The customers' satisfaction towards the service quality of counter service can be measured with five important elements of SERVQUAL which are tangibility, reliability, responsiveness, assurance and empathy. The sample was randomly selected from the customers of the local municipal councils at several locations in Melaka, which are Jasin, Hang Tuah Jaya, Melal(a Tengah and Alor Gajah by using probability sampling method. Simple convenience random sampling technique was chosen to select the sample size. The data were analyzed using the Statistical Pacl(age in the Social Science Software (SPSS) version 20.0 to measure the impact of these five independent variables on tIle customers' satisfaction towards the local municipal councils at Melal(a. The total of 120 was distributed and analyzed by tal(ing 30 questionnaires for each location. As a conclusion, from the discrepancy gap between customers' expectation and perception, it showed that customers were slightly dissatisfied with the service quality of counter service at the Melal(a's municipal councils in Jasin, Hang Tuah Jaya, Melal(a Tengah and Alor Gajah. Next, the findings concluded that, even though all of the SERVQUAL elements give an impact towards customers' satisfaction level, 'assurance' is the element that give the greatest impact. As for the further recommendations, the researcher suggested to conduct the research with a larger population sample so that the result will be more generalized and accurate. In addition, the research also should be conducted not only in government sectors but also in private sectors so that a better standard for increasing the customers' satisfaction could be identified

    PENGARUH INFLASI PRODUK DOMESTIK BRUTO DAN NISBAH BAGI HASIL TERHADAP JUMLAH SIMPANAN MUDHARABAH PADA PT. BANK MANDIRI SYARIAH (PERIODE TAHUN 2010-2017)

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    Skripsi dengan judul “Pengaruh Inflasi, Produk Domestik Bruto, Nisbah Bagi Hasil Terhadap Jumlah Simpanan Mudharabah Pada PT. Bank Mandiri Syariah (Periode Tahun 2010-2017)” yang ditulis oleh Azizah Aini NIM. 17401163503, pembimbing Prof Dr. Agus Eko Sujianto, S.E.,MM. Dana pihak ketiga (DPK) dalam perbankan merupakan salah satu fungsi bank untuk mendorong perkembangan perbankan syariah di Indonesia yaitu dengan Mudharabah. Pentingnya sumber dana dari masyarakat luas, disebabkan sumber dana dari masyarakat luas merupakan sumber dana yang paling utama bagi bank. Dalam penelitian ini dimaksudkan untuk mengetahui bagaimana Pengaruh Inflasi, Produk Domestik Bruto, dan Nisbah Bagi Hasil terhadap jumlah simpanan Mudharabah pada PT. Bank Syariah Mandiri. Jenis data yang digunakan dalam penelitian ini adalah dengan menggunakan data sekunder yang berupa dari laporan keuangan PT. Bank Syariah Mandiri pada periode tahun 2010-2017. Analisis data yang digunakan dalam penelitian ini meliputi Uji Asumsi Klasik (Uji Linearitas, Uji Normalitas, Uji Multikolinearitas, Uji Autokorelasi, Uji Heteroskedastisitas), Uji Regresi Linier Berganda,Uji Hipotesis t dan f serta Uji Adj R2 (Adjusted R Square). Teknik yang digunakan dalam penelitian ini yaitu menggunakan teknik Purposive Sampling. Hasil penelitian ini uji f menunjukkan bahwa inflasi, Produk Domestik Bruto, dan Nisbah Bagi Hasil berpengaruh signifikan terhadap jumlah Simpanan Mudharabah pada PT. Bank Syariah Mandiri periode tahun 2010-2017. Kata Kunci : Inflasi, Produk Domestik Bruto, dan Nisbah Bagi Hasil Terhadap Jumlah Simpanan Mudharabah periode tahun 2010-2017

    Going Beyond Counting First Authors in Author Co-citation Analysis

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    The present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed

    Variations on the Author

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    “Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship

    Appropriate Similarity Measures for Author Cocitation Analysis

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    We provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis

    Dispelling the Myths Behind First-author Citation Counts

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    We conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more sophisticated methods

    Author Index

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    koamabayili/VECTRON-author-checklist: VECTRON author checklist

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    We have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
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