1,721,000 research outputs found
Factors influencing customer satisfaction towards worker remittance services at AYA Bank (Aye Min Htun , 2024)
Get PDFThis study investigates the factors influencing customer satisfaction towards worker
remittance services at AYA Bank. A structured questionnaire was distributed to 101
participants based in Yangon, selected using a simple random sampling method. The
research employed both quantitative and qualitative methods, with data analyzed using
descriptive statistics, correlation, and multiple regression analysis. This study consists
efficiency, reliability, fulfillment, privacy, responsiveness, price, and process. According
to the multiple regression, privacy emerged as the most significant predictor of customer
satisfaction, indicating that the protection of personal data and security of transactions are
highly valued by customers. Price was the second most important factor, with competitive
fees and transparent pricing positively impacting satisfaction. Fulfillment also showed a
notable influence, reflecting the importance of meeting promised service delivery times and
ensuring transaction success. While process and efficiency contributed positively to
satisfaction, their impact was less significant, and responsiveness demonstrated the lowest
influence on customer satisfaction. These findings highlight the critical importance of
strengthening privacy measures, maintaining competitive pricing, and ensuring timely and
accurate service fulfillment to enhance customer satisfaction with AYA Bank's remittance
services. However, areas for improvement were identified, including maintaining
competitive pricing, enhancing privacy protections, and streamlining the remittance
process with features such as automated reminders and saved beneficiary details. Based on
these results, it is recommended that AYA Bank invest in advanced technologies to
improve service reliability, reinforce privacy, and ensure transparent communication of
fees and exchange rates to continue driving customer satisfaction
Effect of Performance Management and Supervisor Support on Employee Satisfaction in Myanma Tourism Bank (Aye Min Htike, 2023)
No full textThis paper aims to study employee satisfaction of Myanma Tourism Bank. The
main objectives of this paper are to examine the effect of performance management on
satisfaction of employees and to analyze the moderating effect of supervisor support on the
relationship between performance management and employee satisfaction of Myanma
Tourism Bank. There are 500 employees in 24 Branches of MTB Bank in Yangon, 350 are
non-managerial and 150 are managerial (MTB, 2023). Among them, 184 non-managerial
employees are selected by using Raosoft sample size calculator. Primary data are collected
through Five-point Likert scale questionnaires by using simple random sampling method.
According to the regression analysis, the results show that objective and goal setting,
encouraging productive behavior and feedback on performance have positive and
significant effect on employee satisfaction. The analysis result indicates that supervisor
support has complete moderating effect on the relationship between encouraging
productive behavior and employee satisfaction. The analysis result implies that supervisor
support has partial moderating effect on the relationship between objective and goal setting,
and employee satisfaction of Myanma Tourism Bank
The Effect of Work-Study and Work-Family Conflicts on the Job Performance of EMBA Students at Yangon University of Economics (Zin Aye Min, 2022)
Get PDFThis study aims to investigate the effect of work-study and work-family conflicts on the job performance of EMBA students of the Yangon University of Economics (YUEco) employed in various public and private organizations. Moreover, this study also aims to investigate the moderating effect of workplace supervisory support on the relationship between work-study conflict, work-family conflict, and the job performance of EMBA students of YUEco. In order to reach the objectives, a survey was conducted based on 180 EMBA students of the current three EMBA batches by census sampling method. The structured questionnaire with a five-point Likert Scale is used to collect the primary data for this study. Data analysis was conducted using SPSS software. The results of the study depicted that work-study and work-family conflicts have a significant negative relationship with job performance. In addition, on analyzing the moderating effect of supervisory support on the relationship between work-study conflict and job performance, as well as between work-family conflict and job performance, the study found that supervisor support has a negative significant moderating effect on these relationships. Therefore, from this study, workplace supervisors should be able to provide sufficient support to EMBA students only when they face resource loss and depletion due to WSC and WFC. Therefore, perceived supervisor support as a job resource for EMBA students was to refill and restore their resource loss, reduce the WSC and WFC, and increase job performance
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
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