44 research outputs found
A framework for product-service design for manufacturing firms
No full textInternational audienceManufacturers propose services around the products they deliver to increase their competitiveness and reach objectives of profitability satisfying specific customer needs. Loyalty can be obtained under the condition that isolated offerings are replaced by integrated value adding solution composed of a product and of one or more product-service. The design of such solution requires to take account of four narrowly overlapping dimensions: the product, the product-service, the process and the organization. A challenge is to propose a model to support the firm core competence widening taking account of all the dimensions together, analyzing how they are interlinked and how they allow to design the coherent value adding solution. In this paper the two first stages of a methodology for new product-service development for manufacturing firms are presented that take account of firm's environment, core competence, processes as well as the benefits expected by service delivery and the service value
Enterprise Modelling Techniques to Help Manufacturing Firms Develop Product Service Activities
No full textPSS design based on project management concepts
No full textInternational audienceCustomer loyalty can be obtained under the condition that isolated offerings proposed by manufacturers are replaced by integrated value adding solution composed of a product and one or more product-service. The design of such solution requires to take account of four narrowly overlapping dimensions: the product, the product-service, the process and the organization. Objective of this paper is to present a method to support PSS design taking all the dimensions and managerial changes into account; analyzing how they are linked and how they allow to design coherent value adding solution using the most appropriate methodologies and tools whatever their belonging scientific discipline. To reach this objective, we propose to analyze PSS development using a project management centric view as it encompasses the firm's environment, core competence, process, organization, benefits, risks and value concepts. A special focus will be devoted to the definition and characterization of these two latest concepts
Smart Product Service System: Process Value Model in the Framework 3DCE
No full textPart 13: Socio-Technical Perspectives on Smart Product-Service SystemInternational audienceThe world industrial economy has turned into an economy of service over the past two decades. Evidence can be easily found, such as the shift of more and more manufacturers from traditional product-centered logic towards a ser-vice-centered logic. Transactional business models are evolving towards recur-ring revenue models, which raises questions about the new value proposition to be met. The addition of complementary services to the product to maintain, among other things, the performance of assets throughout the whole PSS life cy-cle presents both an opportunity and a complexity. To make this integration sus-tainable, we suggest operationalizing the PSS concept so that the value proposi-tion is customer oriented, considering simultaneously the engineering of the of-fering, the processes, and the support network. We suggest developing scenarios of new value propositions based on service value process models. Our contribution will present a three-dimensional engineering framework as well as a service process value model
A cross disciplinary approach to measure the performance of a publication service on the web
No full textInternational audienceno abstrac
Product and complementary service: looking for the right pair
No full text6 pagesIn 2003, the French government advised manufacturing enterprises to associate service to the product they manufacture in order to keep competitive. A problem for these enterprises concerns the identification of the “feasible” service, i.e. the service that will allow a firm to be on the top in comparison to its concurrents, close to its customers and profitable. This paper aims to propose a way to determine this feasible service. The proposition is based on two assumptions: the first one concerns the fact that manufacturing firms are organized according to a specific model that correspond to the enterprise culture and that it will not be totally questioned. The second assumption concerns the fact that it is possible to differentiate products according to their technological complexity and their customer relationship
Gathering production processes of services and goods: towards the mixed enterprise
No full textInternational audienceIn 2003, the French government advised manufacturing enterprises to associate service to the product they manufacture in order to keep competitive and profitable. This service orientation represents a huge challenge that impacts organisation, management, and control of industrial firms but also people's focus and skills which must be less technology oriented but rather customer oriented. Here we focus on the organisation required to propose products and services at the same time. In this objective, this paper recalls the differences and similarities between goods and services characteristics, processes and problematic to provide in fine a functional and control grids of an enterprise able to propose to its customers a combined (good+service) offer or a simple one
Dématérialisation de services au sein des organisations : rôle de l'interopérabilité et alignement stratégique. Étude de cas en contexte universitaire
No full textInternational audienc
The use of cost functional analysis for new service design
No full textInternational audienceTo meet the complex needs of customers and to respond to the formidable challenges from competitors, manufacturing firms have developed a growing interest in using services as a source of differentiation. At the same time, the amount of service providers proposing services increase. Although services seem to be a non neglecting source of profit, some elements put a brake to their development. The first one concerns their profitability and by extension service costing and service value. The second one is due to the fact that complex services require the design of a service system to deliver them that satisfy customers' requirements. This paper deals with functional cost analysis and value engineering method for new service design. The value determination is based on the ratio that takes account of quality criteria, direct and indirect costs. A job plan that details how to set up a value analysis is also proposed
New product development: material vs. immaterial
No full textThe purpose of this paper is to lay the foundation of a theory that can be used to analyse the potentialities and brakes that firm encounter when they intent to develop new products. The goal is to compare an immaterial product development to a material one, valuating generic factors which represent the strengths, weaknesses, opportunities and threats linked to a new development whatever its type. The result of the analysis might help a decision maker to choose the best option. As far, we did not make an a priori distinction between these two kinds of innovation but take account of service specificities to extend the list of factors usually used to characterise benefits and risks of a technological product innovation. A set of tools like PEST analysis, SWOT analysis, and Porter model are used to finally represent on a chart the results of the analysi
