1,722,101 research outputs found
MMPI analysis of 12345 convenience hotline operators
Get PDFObjectiveThis study aimed to assess 12345 Government Service and Convenience Hotline operators using the Minnesota Multiphasic Personality Inventory (MMPI), with the goal of identifying their personality traits and psychological characteristics. Drawing on these findings, constructive recommendations were proposed to improve the operators’ mental well-being, thereby enhancing the overall quality of their service provision.MethodsA total of 971 operators from the government service and convenience hotline in City B were recruited as participants. The Minnesota Multiphasic Personality Inventory (MMPI) was used to assess the participants’ psychological characteristics.ResultsThe overall rate of abnormal psychological characteristics was 76.1%, with 28.53% showing mild abnormalities, 11.12% moderate abnormalities, and 36.46% severe abnormalities. Repression was the only subscale with the mean score exceeded the borderline normal threshold (T >60), and fewer than 50% of participants scored within the borderline normal range. There were significant differences in five aspects of hypomania: Hypomania, Correction, Dependence, Social Responsibility, and Bias between operators with moderately and severely abnormal mental status and those with normally and mildly abnormal mental status (p < 0.001). The results of multiple subscales of male operators were significantly different from those of female operators (p < 0.05).ConclusionThe mental status of 12345 public service hotline operators was found to be suboptimal, with high prevalence of occupational burnout. Operators with moderate - to - severe abnormal mental status faced limited psychological resources, which hindered their professional performance. This study also identified gender-based differences in the mental status of 12345 hotline operators. Male and female hotline operators each possess distinct strengths in hotline service delivery. Training supervisors to recognize the early signs of burnout is not only important but also meaningful, as it helps ensure the smooth operation of 12345 Government Service Hotline services
Performance Analysis of Smart City Governance: Dynamic Impact of Beijing 12345 Hotline on Urban Public Problems
No full textThe 12345 hotline service has become a widely accepted smart city governance system of citizen contact with the local authorities in Beijing and has enabled leaders to handle public complaints more effectively. However, there have been few studies on the performance of the 12345 hotline. This study, taking Beijing city as the study area, explains how this system improved urban problem management and the degree of improvement in different urban problem categories. First, we studied the quantity distribution of 12345 cases and the public’s top concerns. Then, based on the VAR model, we analyzed the specific dynamic influence process and degree of 12345 cases on UGMS cases, which reflect urban public problems. The main findings of this research are as follows: (1) Illegal parking/charging problems and issues with the city’s dirty conditions were the two primary concerns of the public. (2) The 12345 system hampered the increase in urban public problems with a lag of 3–5 days. (3) Exceptionally, for the construction management and market regulation categories, the hotline cases had no active effect on urban problem management. This paper can help city authorities to assess the strength and weakness of the 12345 system and decide on improvement plans for urban management
MEMBANGUN BUDAYA BACA MELALUI PENGELOLAAN MEDIA SUDUT BACA KELAS DENGAN “12345”
No full textPengelolaan media sudut baca kelas dengan “12345” dapat membangun budaya baca di Sekolah karena keberadaan media sudut baca kelas merupakan tempat dimana siswa dapat melakukan aktifitas membaca yang mudah terjangkau dan efisien waktu. Upaya pembudayaan/pembiasaan membaca ini dilakukan oleh siswa serta pengawasan dengan metode wawancara, pengamatan, penilaian dan pemantauan secara konsisten dan berkelanjutan oleh Guru (Guru Bahasa Indonesia). Melalui pengelolaan dengan “12345” terdiri dari 1) sosialisasi, 2) membaca, 3) tugas individu dan kelompok, 4) penilaian dan 5) refleksi, menghendaki siswa melakukan kegiatan membaca dari buku-buku referensi dan atau tehnologi lainnya secara terprogram, terjadwal dan dalam suasana yang menyenangkan.Hasil pengelolaan media sudut baca kelas dengan”12345” secara tertulis atau lisan dilaporkan dan ditindaklanjuti, sehingga terbangun budaya baca di sekola
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
- …
