Journal of Information Systems and Technology Management
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Evaluating the service quality of third- party logistics service providers using the analytic hierarchy process
Get PDFIn this study we apply the analytic hierarchy process (AHP) to evaluate the service quality of third-party logistics (3PL) service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select the best 3PL service provider. To implement this idea in practice, we conduct an empirical case study on four companies providing 3PL services in Korea. The results indicate that Responsiveness out of the five service quality dimensions is the most important factor in the perception of 3PL customers
Metodología para la gerencia de los procesos del negocio sustenda en el uso de patrones
Get PDFPresent companies require of complex businesses models with an organizational structure, processes and systems that must explicitly be designed. The task to design these business models is clearly interdisciplinary, since it requires knowledge of business development, different processes that happen in the company and of the processes management and technological applications. In software engineering context, it would be advisable to be able to count on a system of methods, tools and techniques that allow reusing the best practices during software development process, according to each one of the processes that are implemented in each domain. On this basis, in this work we propose an integral referential theoretician framework and a methodology that includes from requirements analysis to processes monitoring, supporting analysis, design, and modeling and configuration stages, through patterns use. The proposal methodology is conformed by two macro-processes: the first one related to the creation of the process itself. The second one corresponds to the administration, and includes: maintenance, administration of the process in production and the monitoring through management indicators.Las empresas actuales requieren de modelos de negocios complejos con una estructura organizacional, procesos y sistemas que deben ser diseñados explícitamente. El trabajo de diseñar estos modelos de negocio es claramente interdisciplinario, ya que requiere conocimientos de desarrollo del negocio, los diferentes procesos que ocurren en la empresa y de la gerencia de los procesos y las aplicaciones tecnológicas. En el ámbito de la ingeniería de software sería conveniente poder contar con un sistema de métodos, herramientas y técnicas que permitan reutilizar las mejores prácticas durante el proceso de desarrollo de software según cada uno de los procesos que se implementen en cada dominio. En base a esto, en este trabajo se realiza una propuesta de marco teórico referencial integral y una metodología que abarca desde el análisis de los requerimientos hasta el monitoreo de los procesos, apoyando las etapas de análisis, diseño, modelaje y configuración, a través del uso de patrones. La propuesta metodológica está conformada por dos macro-procesos: uno relacionado con la creación del proceso en sí mismo y otro que corresponde a la administración, y comprende: el mantenimiento, administración del proceso en producción y el monitoreo a través de indicadores de gestión
Sistemas de información: nuevos escenarios basados en ontologías
Get PDFWhile ontology is still a fertile area of research in the field of Philosophy, Ontologies currently stands for research, development, and application fields in disciplines related with computing, information and knowledge. Information Systems (IS) are essentially knowledge artifacts that capture and represent knowledge in certain domains. Considering that ontologies is generally used to specify and communicate knowledge in a domain, and the growing recognition that ontological principles and concepts can be fruitfully applied to the IS field, one could say that an IS has its own implicit ontology when attributing meaning to the symbols used. Explicitly, however, ontology may play different roles in an IS. The scenarios presented in this article allow visualizing the roles that ontologies are now playing or will play in the near future in IS. There is a wide range of uses for ontologies in the different scenarios - they vary from the conceptual analysis of IS modeling techniques to their use as support for IS design, development and application. Our knowledge on the roles played by ontologies in IS is expected to be expanded.Mientras la ontología sigue siendo un área fecunda de investigación en el campo de la filosofía, las ontologías son actualmente materia de investigación, desarrollo, y aplicación en disciplinas relacionadas con la computación, la información y el conocimiento. Los sistemas de información (SI) son esencialmente artefactos de conocimiento que capturan y representan el conocimiento sobre ciertos dominios. Considerando que, las ontologías generalmente se usan para especificar y comunicar el conocimiento del dominio y que existe un reconocimiento creciente que los principios y conceptos ontológicos pueden aplicarse fructíferamente en el campo de los SI, se puede afirmar que un SI tiene su propia ontología implícita, al atribuir significado a los símbolos usados. Sin embargo, de manera explícita, una ontología puede tener distintos roles en un SI. Los escenarios presentados en este artículo permiten visualizar el rol que las ontologías están teniendo o tendrán en un futuro próximo en los SI. Se ofrece un amplio panorama del uso de las ontologías en diversos escenarios que varían desde el análisis conceptual de técnicas de modelación de los SI hasta su uso como soporte para el diseño, desarrollo y uso de los SI. Se espera de esta manera incrementar nuestro conocimiento acerca del rol de las ontologías en los SI
Cultural features shared by information systems users
Get PDFNo considerar la cultura organizacional en el desarrollo de sistemas de información ocasiona algunos problemas, por ejemplo, dificultades en la implantación de dichos sistemas por cuanto sus usuarios no aceptan modificaciones en sus culturas de trabajo. Sin embargo, las actuales metodologías de diseño no contemplan factores culturales. El objetivo de esta investigación fue identificar los principales rasgos culturales compartidos por los usuarios de SI de una universidad argentina. Como resultado del trabajo realizado fue posible, por un lado, identificar los memes compartidos por los integrantes de la comunidad elegida, y por otro, categorizar tales memes según su grado de incidencia. Este trabajo pretende ser un paso inicial hacia la construcción de sistemas que evolucionen junto con la cultura de la organización en la que se encuentran insertos.Problems may arise when organizational culture is not considered in the development of information systems, such as difficulties in system implementation, since users do not accept changes in their work cultures. However, current methodology designs do not contemplate cultural factors. The objective of this investigation was to identify the main cultural features shared by the users of information systems in an Argentinean university. As result of this work it was possible to identify the memes shared by the members of the community selected, and to categorize such memes according to their incidence grade. This work seeks to be an initial step towards the construction of systems that evolve along with the organizational culture they are an integral part of
Analysis of electronic commerce in Portugal: business practice or commercial fiction?
Get PDFNeste trabalho é avaliada, em termos quantitativos e qualitativos, a presença na web das empresas portuguesas de média e grande dimensão, dando-se especial atenção ao comércio electrónico dirigido ao consumidor final. Para efectuar esta avaliação, desenvolvemos um instrumento de análise tendo por base a legislação, os códigos de conduta e/ou selos de certificação e ainda um conjunto diversificado de fontes de informação sobre a temática da Internet, os sítios web e o comércio electrónico. Cada sítio web incluído neste estudo foi seleccionado por meio de técnicas estatísticas de amostragem aleatórias e analisado relativamente a 119 aspectos distintos.This paper presents the results of a qualitative and quantitative evaluation of the performance of midsize and large Portuguese enterprises on the internet. Special attention is given to the e-commerce oriented to the end-user. An assessment tool was specially developed for this evaluation. This assessment tool is based on legal regulations, codes of conduct and/or seals of quality, as well as a variety of other information sources related with the Internet, web sites and e-commerce. The company\u27s web sites, were selected for this assessment through a random sampling technique, and were evaluated on 119 items
Meta-analysis on the implementation of ERP systems
No full textThe study presents a systematic literature review on the implementation of ERP systems. The analyses are based on 168 articles published in ISI journals. Firstly, the course of investigation on the phenomenon is investigated. Then, methodologies under use are specified in the analysis: field work - statistical technique and variables; case studies - the type of design and study problem; conceptual works - their impact on literature. Additionally, critical success factors proposed for the implementation of ERP systems are summarized. Lastly, with the purpose of supporting the development of future assumptions, some conclusions are provided on the scientific background for the study. A general analysis concludes that publications on ERP system implementation show a clear expansion trend, and are concentrated in information system journals. Empirical studies are privileged, with case studies used more frequently. Organizations under study are usually multinationals in the industrial sector. Based on that review, one concludes that: 1- organization size plays a key role in ERP systems implementation; 2- the factors that affect late ERP adoption differ from those that affect early implementation; 3- cultural collision can be felt at ERP implementation; 4- diligent studies on success factors in ERP implementation are few in number; 5- there is not one single dimension to measure ERP system success.Este estudio expone una revisión sistemática de la literatura científica sobre la implantación de sistemas ERP. Tomando como punto de partida 168 artículos publicados en revistas científicas ISI se realizan un conjunto de análisis. Primero, se estudia la evolución de la investigación sobre el fenómeno. Luego se particulariza según las metodologías de investigación empleadas, este análisis incluye: en los trabajos de campo, las técnicas estadísticas utilizadas y las variables estudiadas; en los estudios de casos, el tipo de diseño y el problema de estudio; y en los trabajos conceptuales su impacto en la literatura. Adicionalmente, se sintetizan los factores críticos de éxito propuestos para la implantación de sistemas ERP. En último lugar, y con el objeto de dar soporte al desarrollo de hipótesis futuras, se entregan algunas conclusiones sobre los antecedentes científicos recogidos en el estudio. En un análisis general, se concluye que las publicaciones sobre implantación de sistema ERP presentan una clara tendencia de crecimiento y se concentran en revistas de sistemas de información. Los estudios empíricos son preferidos, el estudio de caso es utilizado con mayor frecuencia, y normalmente las organizaciones estudiadas son grandes multinacionales del sector industrial. Por otra parte, a partir de la revisión de los trabajos se concluye que, primero, el tamaño de la organización juega un rol importante en la implantación de sistemas ERP. Segundo, los factores que afectan la tardía adopción de un ERP difieren de aquellos que afectan su adopción temprana. Tercero, en la implantación del ERP existe una colisión cultural. Cuarto, existen pocos estudios científicos rigurosos sobre factores de éxito de la implantación de ERP. Y quinto, no existe una sola dimensión para la medición del éxito del sistema ERP
Knowledge transfer and learning: problems of knowledge transfer associated with trying to short-circuit the learning cycle
Get PDFKnowledge is considered to be a key organizational resource in the 21st century and the knowledge management \u27movement\u27 has alerted organizations to the fact that they should more strategically exploit their knowledge assets. Companies are thus lured by the suggestion that they can gain competitive advantage by the more astute management of their knowledge base and in particular, by the transfer of knowledge across individuals, groups and organizational units, using IT to accomplish this. In this paper, we reflect on this common view of knowledge transfer. More specifically, we question an implication of this view - essentially the possibility of short-circuiting the learning cycle, so that individuals do not have to rely on their personal or shared experiences to identify better practices, but can learn from the codified lessons of others in IT systems. More importantly, we consider the characteristics of knowledge - that knowledge is distributed, ambiguous and disruptive - that makes its transfer highly problematic. Drawing on case research, we relate this to the learning cycle (Kolb 1984) and thereby identify barriers to knowledge transfer. We conclude by considering ways of overcoming these barriers by emphasizing the importance of social systems alongside technical systems
Information Systems: what kind of science is this?
Get PDFSistema de Informação (SI) é um campo de estudo que se preocupa com uma variedade de questões multifacetadas, inerentes ao desenvolvimento, uso e implicações das tecnologias de informação e comunicação nas organizações. Trata-se de um campo de estudo recente, razão pela qual não é bem compreendido por acadêmicos e profissionais de outras áreas e até de áreas relacionadas com SI, a exemplo da própria ciência administrativa. Neste trabalho, escrito para acadêmicos e profissionais, uma tentativa é feita para apresentar algumas áreas temáticas de SI, fundações teóricas e algumas características metodológicas e institucionais. SI é, portanto, um campo fragmentado, que não se utiliza do rigor, geralmente associado com outras disciplinas científicas, mas que tem dado origem a uma impressionante riqueza de conhecimento no nível organizacional.Information Systems (IS) is a field of study concerned with a large range of multifaceted issues regarding the development, use and implications of information and communication technologies in organizations. It is a recent field of study, yet not well understood by academics and professionals of other areas, even in the fields related to IS such as management and operational research. In this work written for academics and professional, an attempt is made to present some thematic areas of IS, theoretical foundations and some methodological and institutional characteristics. Information Systems is a fragmented field that does not use the methodological rigor usually associated with other scientific disciplines, but has given origin to an impressive wealth of knowledge in the organizational level