Katalogis
Not a member yet
1099 research outputs found
Sort by
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH KREDIT PADA PT BANK MANDIRI KANTOR CABANG PEMBANTU MANDIRI MITRA USAHA PALU PASANGKAYU
Get PDFThis study aimed to determine the influence of service quality on the loyalty of credit customers at PT Mandiri Bank Mandiri Assistant Branch Office of Palu Mandiri Business Partner of Pasangkayu in North Mamuju Regency. The theory used in analyzing the problem in this research was the theory of Kotler and Keller, better known as SERVQUAL (Service Quality), which saw service quality from the indicators of Physical Evidence (Tangibles), Reliability, Responsiveness, Assurance, and Empathy. This study was included to a survey research (Quantitative), whose the data collection technique used questionnaires and the samples were 100 respondents. The results of this study from all the quality dimensions/indicators between expectation and reality was equal to 0.288. This showed that there was a difference between the service quality perceived by the customers and the service quality expected by the customers. The Path Analysis resulted in the coefficient value of 0.251 accepted at the significance level of 5% (p<0.05), so it was concluded that there was significant influence of service quality on customer loyalty, while the multiple regression analysis resulted in the tcount value of 4.156 accepted at the significance level of 5% (p<0.05), so it was concluded that the customer satisfaction had positive and significant influence on customer loyalty
PENGARUH KOMITMEN, KOMPETENSI, DAN LINGKUNGAN KERJA TERHADAP KINERJA GURU DI KECAMATAN PASANGKAYU KABUPATEN MAMUJU UTARA (Study Kasus pada SMA Negeri 1 Pasangkayu dan MA DDI Pasangkayu)
Get PDFThis research intends to find out and analyze the influence of commitment, competency, and work environment on teachers’ performance in Districk of Mamuju Regency (case study in SMAN Pasangkayu and MA DDI Pasangkayu). Population in this study consists 41 teachers’as civil servants. The research employs multiple linear regressions analysis to explain the influence of independent variables towards dependent variable, both simultaneously and partially. Hypothesis test is conducted on significant level α≤0,05 by using SPSS 16. The test results show that commitment, competency, and work environment simultaneously have positive and significant influence on teachers performance with the adjusted R2 of 0,825 or 82,5%. The remaining is explained by other variables that are not studied. Commitment positively and significantly influences teachers’ performances with regression coefficient of 0,051 with sig. 0,003; competency positively and significantly influences teachers’ performances with regression coefficient of 0,650 with sig. 0,000; work environment positively and significantly influences teachers’ performances with regression coefficient of 0,282 with sig 0,000
PENGARUH HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN ASURANSI KENDARAAN BERMOTOR PT. ASURANSI JASINDO (PERSERO) CABANG PALU
Get PDFThe study uncovers the influence of price and service quality on the satisfaction of motor vehicle insurance's customers in PT. Asuransi Jasindo (Persero) of Palu Branch. The aim to achieved is to determine and analyze the positive and significant influence of price and service quality on consumer's satisfaction of vehicle insurance in PT. Asuransi Jasindo Palu. Type of research is verificative with questionnaires as its instrument that distributed to 184 respondents. The results indicate that price has positive and significant influence on customers' satisfaction. Parameter estimation in table 4.28 between variables of price and customer satisfaction is significant because p value is lower than the level of significance of 5% or 0,05 that is equal to 0,004. The estimated value between variables of price and customer satisfaction is 0,522 which means if the price increased, then the customer satisfaction will also increase. Service quality has a positive and significant influence on customer satisfaction. Parameter estimation in table 4.28 between variables of service quality and customer satisfaction is significant because p value is tower than the level of significance of 5% or 0,05 that is equal to 0,036. The value of estimation between variables of service quality and customer satisfaction equals to 0,396, which means that if service quality increased by 1, customer satisfaction will also increase
ANALISIS POLA KEMISKINAN MASYARAKAT NELAYAN DI KELURAHAN BANTAYA
Get PDFThis research aims to analyze the poverty pattern and the factors that cause poverty of fishermen society of Bantaya Sub-district. This research was a descriptive research using mixed method as data analysis. The results of the research showed that: 1) Poverty pattern is formed of the fishermen society in Bantaya Sub-district namely: Subsistence poverty, Protection of poverty, and poverty of understanding; 2) Factors that cause poverty are internal factors (intellectual factors, mental factors, psychological factors, skill factors, asset factors) and external factors (land ownership factors)
IMPLEMENTASI KEBIJAKAN PENERTIBAN PEDAGANG KREATIF LAPANGAN DI KOTA PALU
Get PDFThis study aims to find out how the Implementation of Policy in the Regulation of Creative Field Traders at the Office of Police Unit of Pamong Praja City of Palu. The data used in this study is the primary data obtained by observation data and in-depth interviews. The method used in this study is a qualitative method with the determination of informants using purposive techniques. The research technique using interactive model. Based on the four indicators of research, namely Communication, Resource, Disposition, Organizational Structure, showing in the implementation of Policy Implementation In the Regulation of Creative Field Traders At the Office of Police Unit of Pamong Praja City of Palu, has not run maximally, where indicator of communication and resources has not run As it should, because the socialization has not run in accordance with expectations where there is still no good communication between Satpol PP with policy goals, in the form of socialization routinely and information provided. As well as constraints from the aspect of existing equipment resources in the indicator Resources can be concluded not yet sufficient where the volume number of Satpol PP officers is inversely proportional to the means owned. The other two indicators have been running in accordance with the expectations for the attitude disposition aspect taken by Satpol PP has been in accordance with the steps to be taken and the bureaucratic structure indicator that has two aspects of both the SOP and the division of authority has been implemented properly
IMPLEMENTASI KEBIJAKAN TAMBAHAN PENGHASILAN PEGAWAI DI BIRO UMUM SEKRETARIAT DAERAH SULAWESI TENGAH
No full textThis Research Aim To Find Out Implementation Of Officers’ Extra Policy And Implication Of Extra Income Toward Officers’ Working Motivation At Regional Secretariat General Bureau Of Central Sulawesi Province. Theory Used Is From Edward III Consisting Of Some Factors For Measuring Policy, Communication, Resources, Bureaucratic Structure, And Disposition. This Research Type Is Qualitative. The Informants Are The Officers’ Of Regional Secretariat General Bureau Of Central Sulawesi Province. The Data Were Collected Through Observation, Interview And Documentation. The Technique Of Data Analysis Covers Data Reduction, Data Display, And Drawing Conclusion. The Research Result Indicates That The Implementation Of Officers’ Extra Income Policy And Implication Of Extra Income Toward Officers’ Working Motivation At Regional Secretariat General Bureau Of Central Sulawesi Province Has Not Fully Been Good Because From The Aspect Observed There Was A Factor Did Not Support, Thar Was Resources While The Other Factors Were Already Good
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA PADA PROGRAM PASCASARJANA SEKOLAH TINGGI ILMU EKONOMI PANCA BHAKTI PALU
Get PDFThis research are determined and analyzed the effect of simultaneous and partial influence of service quality (direct evidence, reliability, responsiveness, assurance and empathy) against of Students Satisfaction on Magister Program at STIE PB Palu. This research are descriptive and causal research with exposure relationship and impact study case. Populations on this research are 84 students of Magister Program STIE Panca Bhakti Palu with census sampling technique in graduate students 2014, 2015 and 2016. Data analysis method are used Importance Performance Analysis (IPA) and Multiple Linear Regression analysis. The result of research was present the importance of deployment on each Quality Service variable in fulfilling the expectations of STIE PB Palu Graduate students using Importance Performance Analysis (IPA) method, the variables that need to be maintained are Direct Evidence (X1) and Warranty (X4) entered in Quadrant B, And variables with low performance but not yet urgent to be improved are Reliability (X2) and Empathy (X5) variables entered in C quadrant. Direct evidence, reliability, responsiveness, assurance and empathy have simultaneous and partial effects on satisfaction of STIE PB graduate of Palu students
KOMPETENSI KEPALA BAGIAN DI UNIVERSITAS TADULAKO
Get PDFThe research aimed at finding out and analyzing the competence of the section head in Tadulako University. The population of this research was 20 people as head of sections in Tadulako University. 4 of them were then selected as samples or informants and the head of personnel (BAUK) of Tadulako University was selected as the key informants. This was a qualitative research which data were collected through interview and documentation technique. The data were analyzed through (1) data editing, (2) data grouping, (3) meaning interpretation of the data, and (4) conclusions drawing and suggestions. The result showed the (1) The competence of the section head in motive factors, was not running properly, (2) The competence of the section head in traits factors had run properly, (3) The competence of the section head in factor of self-concept head run properly, (4) The competence of the section head in knowledge factor was not running properly. (5) The competence of the section head in skill factor had run properly
IMPLEMENTASI KEBIJAKAN BADAN PENYELENGARA JAMINAN SOSIAL (BPJS) SUBSIDI KECAMATAN TOMINI KABUPATEN PARIGI MOUTONG
Get PDFThis study aims to determine the implementation of the Policy Social Security Administering Agency BPJS subsidy Tomini District Parigi Moutong District. The type of research used qualitative descriptive. The type of data used is primary data and secondary data. While data collection techniques, conducted through observation, interviews, documents. Furthermore, withdrawal technique of informant use purposive. Data analysis used is interactive model Miles and Huberman, consisting of data reduction, data presentation, and conclusion. The theory used in this research is the theory of Van Meter and Van Horn. As for from this research the researcher put forward some research result that is: standard and target of policy, communication between executing agency, characteristic of executing agency. Based on the results of the research, that Policy Social Security Administer Agency BPJS subsidy Tomini District Parigi Moutong District. Referring to the Act No. 24 of 2011 on BPJS that implemented was not running optimally. Coordination is maintained by the District Government, Village Governments, and the Community receiving BPJS in implementing policies that are not yet technically clear. While the distribution of subsidized BPJS card for its implementation has not shown the maximum result of the implementation of the policy
KINERJA PEGAWAI PADA SUB PROTOKOL DAN PERJALANAN BAGIAN HUMAS SEKRETARIAT DAERAH KABUPATEN PARIGI MOUTONG
Get PDFResults Employee Performance In Sub Protocol Public Relations Section Regional Secretariat Parigi Moutong district may otherwise not shown good results for all aspects of the theory Simanjuntak Employee Performance in Sub Protocol Public Relations Section has not gone well with dimensions of quality and the ability of employees is not optimal, the dimensions of supporting infrastructure is not optimal where safety and welfare of employees (wages / salaries, social security, job security) have not been met, while the dimensions Supra facility has been running well