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Lifelong Learning in the 21st Century: opportunities and challenges
No full textKeynote 2 presented by YB Prof Dr Mansor Fadzil, Prsedident/Vice-President Open University Malaysia (OUM) during ASEM Forum on Lifelong Learning, 3-5 October 2016, Copenhagen, Denmar
Ontological structure representation in reusing ODL learning resources
No full textThe purpose of this paper is to reuse learning resources from course module and forum discussion in ODL settings and structure it with ontological representation.
Design/methodology/approach
Thus, an ontology is designed by extending simple knowledge organization system specification to structure the learning resources. Furthermore, a semantic forum system is proposed as a front end mechanism to represent the ontological structure designed for the learner to easily access, search and navigate the relevant knowledge of interest. In addition, this study evaluates the effectiveness of the proposed system along with three variables, namely, learners’ perceptions, system design perceptions and system content perceptions. Accordingly, a close-ended online survey was developed and administered to 74 online learners.
Findings
The findings demonstrate positive perceptions of the proposed system which is based on ontological representation as an effective learning system that is able to enhance the understanding of courses taught.
Originality/value
This paper presents an ontological structure approach to add meaning to the learning resources, indexed in such a way that it can be reused, searched, processed and shared
Kecerdasan emosi dan motivasi kerja dalam kalangan subordinat MARDI
Get PDFThe objective of this study is to identify whether emotional intelligence among employees between
grades N17 to N27 substantially affects their work motivation in the organisation of Mardi. This study
used the instruments of Emotional Competence Inventory (ECI) and Employee Performance Measure.
Data were collected by using questionnaires that were distributed to 50 staffs in Human Resources
Management Division, Headquarters of MARDI, Serdang, Selangor. The results of correlation
analysis showed that the relationship between emotional intelligence and motivation among
employees in Grade 17 to 27 that are working in MARDI is not significant. In addition, the different
levels of emotional intelligence according to their positions were not significant, however, for
different levels of self-motivation by grade showed a significant and positive relationship. The
research findings can give a good benefit to MARDI Division Human Resources Management in the
effort of improving the quality of work and services among support staffs. (Abstract by authors
A Corpus-based Study on the Mastery of English Language Grammar among Mature Learners of a Tertiary Open distance Learning Institution: The case of ABOVE, a lexical item that belongs to multiple grammatical categories
Get PDFThis paper is based on a corpus of written material
produced by students of a tertiary ODL institutio
Celebrity personal brand strategies on online social media : an exploratory study of Malaysian celebrities
Get PDFFactors affecting service recovery performance and customer service employees
No full textPurpose Service recovery is very important to the insurance industry; it helps to maintain clients, it is a crucial competitive advantage for business survival and it adds value for the organization’s continued future. The purpose of this paper is to investigate the factors influencing service recovery performance (SRP) of customer service employees in the life insurance industry from three dimensions; organizational (customer service orientation and top management commitment), human resource management (rewards, training, teamwork and empowerment) and personal (affective organizational commitment, role ambiguity, role conflict and emotional exhaustion). This study also investigated job satisfaction and the intent to resign.Design/methodology/approach Data were gathered through self-administered questionnaires from 350 customer service staff employed by life insurance companies in the Northern region of Peninsular Malaysia by using a convenience sampling technique. Data were analyzed using multiple regressions.Findings The findings indicated that customer service orientation, training, empowerment, affective organizational commitment, role stressors and emotional exhaustion influenced staff’s SRP. The findings also showed that SRP influenced job satisfaction and intention to resign.Practical implications The research advances understanding of the influence of organizational, personal and human resource management factors on SRP and result constructs, namely, turnover intentions and job satisfaction. The researchers in Malaysia can use this model for future research in a service sector fields such as banking, retailing and hospitality to replicate and compare this finding. For practitioners especially the managers in insurance services providers can take actions and formulate proper strategies for customer service employees to deliver high level of performance in order to satisfied customer and continue stay in the organizations.Originality/value Very little attention has been given to examine the impact of human resource, personal and organizational factors on SRP and the influence of SRP on result constructs, namely, job satisfaction and intention to resign in the life insurances area. Furthermore applying equity theory especially in the SRP area was not given fully attention. [ABSTRACT FROM AUTHOR
Quality and Equity in Learning
No full textKeynote Address 2: Quality and Equity in Learning
Prof Dato’ Dr Mansor Fadzil, President/Vice-Chancellor, OUM presented during Pan-Commonwealth Forum 8 (PCF8) 28 Nov 201
Understanding ODL Learner Profiles/Characteristics
No full textDetermining the characteristics and profile of ODL learners may not necessarily guarantee success in a distance education course or program
