Open University Malaysia

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    Impacts of internal audit on the financial performance of commercial banks in Malaysia

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    It has been widely accepted that an internal audit is a simple administrative function that involves reviewing documents, calculating assets, and reporting to the Board of Directors, Management, or External Auditors. Due to a lack of personnel and management support, as well as inadequate training and development, Malaysia suffers from significant Internal Audit deficiencies. Yet there hasn't been an in-depth examination of the above concerns with a focus on the fundamental causes of successful internal auditing, notably in commercial banks. Therefore, the current study examines the impacts of internal audits on the financial performance of commercial banks in Malaysia. In this regard, a descriptive research approach will be employed to address the research questions. (Absrract by author

    Kajian awal hubungan taraf pendidikan dengan pengetahuan tentang zakat perniagaan atas talian

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    Sistem zakat atas talian adalah kaedah membayar zakat menerusi aplikasi perbankan atas talian. Zakat atas talian merupakan platform transaksi kewangan atas talian yang menghubungkan bank dalam pembayaran zakat dengan organisasi zakat. Platform ini juga merupakan sistem atas talian untuk aplikasi zakat yang dapat meningkatkan kecekapan pengumpulan dan pengagihan zakat. Zakat atas talian juga dirancang untuk dapat menarik lebih ramai umat Islam untuk membayar zakat. Objektif artikel ini adalah untuk menerangkan dapatan awal kajian berkenaan taraf pendidikan dan hubung kaitnya dengan pengetahuan tentang zakat perniagaan atas talian. Metod kajian yang digunakan sepanjang kajian ini adalah kaedah kuantitatif melalui soal selidik kepada responden terpilih. Dapatan awal kajian ini menunjukkan bahawa taraf pendidikan mempunyai hubungan positif dengan pengetahuan tentang zakat. (Abstract by authors

    Open University Malaysia Modules Satisfaction with Instructional Design Elements

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    Open University Malaysia (OUM) is an open and distance learning (ODL) institution; adopting the hybrid learning pedagogy. It provides a flexible, learner friendly, and accessible approach to online learning to ensure that learners can study from anywhere, and at any time. Learners engage in self-learning most of the time. As a pioneer of ODL education, OUM responds to quality learning materials by leveraging Internet-based technology in order to support the learning process in an ODL setting. Main objectives: This study aims to obtain (i) students’ perceptions and actual usage of learning materials, learning modules in particular, and (ii) the importance of instructional design in learning materials satisfaction. Through this study, OUM will be able to obtain feedback from learners of the instructional design elements implemented in the modules. Methodologies: The basic design of data for this research paper was gathered from exploratory and survey questionnaires. The questionnaires were distributed to the learners via Google Forms in OUM’s learning management system (LMS) known as myINSPIRE. Feedback from learners in various programmes and learning centres were collected via online surveys for three semesters in the year 2019 (January, May, and September). Results: The findings show that from 969 learners for the January, May, and September 2019 semesters, OUM learners are very satisfied with their modules. The results of this study would be able to provide some insights to OUM on the quality of learning modules from the instructional design perspective. The study certainly benefits the university in taking action to improve the quality of modules focused on instructional design elements. Recommendation: Currently, the survey is focusing only on modules. In the future, we aim to conduct a more extensive survey to measure the learners’ satisfaction with our other learning materials, namely, interactive web-based materials and video lectures. (Abstract by authors

    Factors Affecting Participation of Registered Nurses in Continuing Nursing Education among Selected Private Hospital in Penang, Malaysia

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    Introduction: The rapidly changing health care needs of clients, the changing roles of nurses, and rapid technological advancement make Continuous Nursing Education (CNE) necessary for nurses to maintain up-to-date nursing knowledge and skills to face the ever-increasing societal demands. Objective: The objective of this study is to identify factors that motivate and deter CNE participation among nurses. Methods: A cross-sectional descriptive study design was conducted in a selected private hospital, Penang, Malaysia. 100 respondents who fulfilled the inclusion criteria participated in this study. This study utilised a self-administered questionnaire related to factors that motivate and deter nurses’ participation in CNE. Results: The results of this study showed that both factors that motivate and hinder CNE participation among the registered nurses were above the mean of 3.0 out of 5 scores. above theAll factors that influence have mean of more than 3.0. There is no significant difference between various categories of the department on factors that influence CNE participation among registered nurses at the selected private hospital in Penang; F (6, 81) = 0.558, p = 0.763 > 0.05. Conclusion: This study indicated that there is a need to develop an effective strategy for nurses to participate in the future CNE

    Factors Influencing Behavioural Intention to Adopt the QR-Code Payment: Extending UTAUT2 Model

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    This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals that performance expectancy, social influence, habit, price value, and personal innovativeness in information technology are significantly related to behavioural intention to adopt QR-code mobile payment. However, effort expectancy, facilitating conditions, and hedonic motivation are found to be statistically insignificant. This study presents one of the few empirical works investigating the role of consumer innovativeness and thus validates the inclusion of personal innovativeness as constructed in mobile payment adoption research. Findings from this study provide valuable insights for mobile payment application developers and mobile payment marketing teams. (Abstract by authors

    Knowledge and Awareness among Registered Nurses in the Prevention of Venous Thromboembolism (VTE) for High-Risk Antenatal and Postnatal Mothers

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    Background: There is an increment in the incidence of venous thromboembolism (VTE) among the Asian population. This study is conducted to investigate the level of knowledge and awareness of the nurses regarding VTE. Methods: A cross-sectional descriptive study was conducted with 170 respondents who fulfilled the inclusion criteria. The respondents’ knowledge and awareness were assessed by using an individual VTE self-efficacy items with 5-point Likert scale. Results: The finding shows no significant relationship between age, education level, nurse grade, experience, attend CNE with the knowledge level. There is significant relationship between attend CNE and level of awareness. Conclusion: In this study, it was discovered that the level of knowledge and awareness among nurses in the government hospital were at good level. However, more studies should be conducted to compare among the hospitals. This will capture a clear picture regarding nurses’ knowledge and awareness regarding VTE management

    Comparative study of student performance in traditional and online assessments

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    Since the World Health Organisation (WHO) declared the outbreak of coronavirus (COVID-19) as pandemic on March 11, 2020, containing its spread has been an international priority. COVID-19 is characterised by its rapid human-to-human transmission and the potential of asymptomatic cases to infect others. To reduce community spread, countries adopted unprecedented restrictions to isolate their populations to their homes - popularly termed “quarantine” or “social distancing” - and implemented social isolation measures that disrupt not only the economic sectors but also people's lives. Our life during the pandemic has changed tremendously in every aspect. Working from Home (WFH) and Fully online Learning is now the new norm. In early childhood, primary, secondary and tertiary education environments, the methods of learning have changed. Educational institutions have drastically revised and changed their teaching and learning processes. Technology is fully leveraged to ensure the process of learning continues. Ready or not, students need to embrace the changes. For Open University Malaysia (OUM), which has long been leveraging technology in its teaching and learning, COVID-19 has resulted in further changes. We have fully migrated from traditional assessment to online assessment, this to cater to the government’s restriction of congregating physically. Examinations are now conducted entirely online. Learners have to answer MCQ exams or write essays for take-home-exams in the allocated time. In this aspect, we need to develop suitable exam questions to ensure the quality of assessment. Past studies have shown that these types of assessment are advantageous to adult learners. However, to what extent do these types of assessments influence student's performance? This study analyses the impact of online and traditional assessment on student performance. The results can be used to further improve the assessment method applied, leading to ensuring the quality of graduates in open and distance learning environments. (Abstract by authors

    Enhancing Students' Online Engagement: A Study on Online Distance Learning Institutions' Students

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    Objective - This study evaluates the direct relationships among online learning attitude, online peer collaboration, psychological motivation, digital readiness, and online engagement among students in Malaysia's online distance learning (ODL) higher education institutions. Methodology/Technique - The structural Equation Model (SEM) method was employed to evaluate the direct influence of online learning attitude, online peer collaboration, and psychological motivation on digital readiness and the direct influence of digital readiness on online engagement. The model was developed based on the conceptual development and subsequently analysed using the Partial Least Square (PLS) technique on 391 data acquired during the survey. Finding - The outcomes from the statistical data analysis have clearly shown that the online learning attitude, online peer collaboration, and psychological motivation have positively and significantly influence digital readiness. Novelty - The model of this study is the first model been used by utilising Smart-Pls version3 for data analysis to study students' engagement in ODL higher institutions in Malaysia

    The Relationship between Organizational Culture and Employee Performance in Malaysian Commercial Banking Sector: The Role of Self-Efficacy as a Mediator

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    This study examines the mediating effect of self-efficacy on the relationship between organizational culture and employee performance in Malaysian commercial banking sector. The variables under study are organizational culture, self-efficacy and employee performance. The data collection approach used a web-based questionnaire that was generated and distributed to 450 commercial banks’ employees in Klang Valley, Malaysia. The 321 collected data were analyzed by using Partial Least Squares-Structural Equation Modelling (PLS-SEM) technique to analyze the proposed research hypotheses. The results showed that self-efficacy significantly mediates the relationship between organizational culture and employee performance in Malaysian commercial banking sector. The findings of this study contribute extensive inputs into the human resource management theory and enlarge the emergent literature on employee performance in Malaysian commercial banking sector. (Abstract by authors

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