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Analysis of the Impact of Accountability, Transparency, and Service Quality on Customer Trust Level (A Survey on Bank Syariah Indonesia in Palembang City)
Full text linkThe purpose of this study is to examine how customer trust in Bank Syariah Indonesia (BSI) Palembang City is influenced by accountability, transparency, and service quality. The rapid expansion of Islamic banking in Indonesia, particularly after the merger of three Islamic banks into Bank Syariah Indonesia, and the importance of accountability, transparency, and service quality in fostering customer trust serve as the foundation of this research.
To collect data, this study employed a quantitative approach using a survey method, in which questionnaires were distributed to 100 customers of BSI Palembang City. The data were analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that, both partially and simultaneously, accountability, transparency, and service quality have a positive and significant impact on the level of customer trust.
The findings suggest that customer trust in BSI increases along with higher levels of accountability and transparency in financial management, as well as the quality of services provided. To maintain and further enhance customer trust, BSI’s management may consider these findings in developing strategies to improve service quality and transparency
The Influence of Energy Policy, Inflation, and Carbon Emissions on People's Purchasing Power with Per Capita Income as a Moderating Variable: A Case Study in Indonesia
Full text linkEnergy policies, inflation, and carbon emissions are important factors that influence the purchasing power of society, particularly in developing countries such as Indonesia. The transition to renewable energy, inflation control, and carbon emission mitigation are expected to maintain economic stability and improve public welfare. In this context, it is crucial to analyze how these three factors interact in affecting the purchasing power of society, as well as the role of per capita income as a moderating variable. This study aims to analyze the effect of energy policies, inflation, and carbon emissions on the purchasing power of society in Indonesia, with per capita income as a moderating variable. A quantitative approach with a descriptive-correlational design is used, utilizing secondary time-series data from 2000 to 2023. The results show that energy policies that support the transition to renewable energy have a significant positive effect on purchasing power, as these policies drive economic growth, create new jobs, and reduce dependence on costly fossil fuels. Conversely, inflation and carbon emissions have a significant negative impact on purchasing power. Per capita income acts as a moderating variable that strengthens the positive impact of energy policies and weakens the negative effects of inflation and carbon emissions on purchasing power. The implications of this study suggest that government policies should focus on the development of renewable energy, inflation control, carbon emission mitigation, and increasing per capita income to protect purchasing power and support sustainable economic growth in Indonesia
The Influence Of Digital Capability and Digital Literacy On The Performance Of UMKM In Tanjung Redeb
Full text linkThis study aims to analyze the influence of Digital Capability and Digital Literacy on the performance of Micro, Small, and Medium Enterprises (MSMEs) in Tanjung Redeb. MSMEs have an important role in the Indonesian economy, but digitalization is both a challenge and an opportunity. This study uses a quantitative method with data collection through questionnaires. The results of the study indicate that Digital Capability and Digital Literacy have a significant effect on MSME performance. This study provides important implications for the development of MSMEs in the digital era
THE EFFECT OF EMOTIONAL INTELLIGENCE, INTERPERSONAL COMMUNICATION, CAREER DEVELOPMENT ON LECTURERS' PERFORMANCE MODERATED BY LECTURERS' ACHIEVEMENT MOTIVATION IN DPK IN LLDIKTI REGION 7 EAST JAVA
Full text linkThe purpose of this study is to prove and analyze the influence of Emotional Intelligence, Interpersonal Communication, Career Development and the influence of Achievement motivation as a moderating variable on the relationship between Career Development and Lecturer Performance of DPK LLDIKTI Region 7 East Java, with a sample size of 278 and a data collection method using a Questionnaire. Data analysis used AMOS version 25. The results showed that Emotional Intelligence had no significant effect on Career Development. Emotional Intelligence had a significant effect on Lecturer Performance. Interpersonal Communication had no significant effect on Career Development. Interpersonal Communication had no significant effect on Lecturer Performance. Career Development had no significant effect on Lecturer Performance. Achievement motivation positively moderated the relationship between competence and Lecturer Performance of DPK LLDIKTI Region 7 East Java. Achievement motivation positively moderated the relationship between Career Development and Lecturer Performance of DPK LLDIKTI Region 7 East Java. Suggestions for further research are to use qualitative methods, and/or use different sample populations for insignificant research results
INFLUENCE DIGITAL MARKETING, SERVICE QUALITY, AND BRAND IMAGE ON PATIENT SATISFACTION OF CHARITAS HOSPITAL
Full text linkPurpose - This study aims to analyze the effect of digital marketing, service quality, and brand image on patient satisfaction at Palembang Charitas Hospital.
Novelty - In previous studies the brand only focuses on the influence of digital marketing on patient satisfaction. Whereas in this study it was further developed, namely the influence of digital marketing service quality, and brand image on patient satisfaction of Charitas Hospital.
Methods - This research uses the [quantitative/qualitative] approach, with data obtained from [data sources]. The analysis technique used is [the name of the analysis method, for example linear regression, descriptive analysis, or in -depth interview] to test the relationship between variables or phenomena under study.
Findings - The approach used is quantitative with the survey method. Data was collected from 97 patient respondents through a questionnaire, supported by literature studies, interviews, and documentation. Data analysis was carried out using multiple linear regression with SPSS, after the validity, reliability, and classic assumptions were conducted.
Limitations and Implications - In this study is only limited to the patient satisfaction sector at Palembang Charitas Hospital, so the results of this study cannot be generalized to sectors such as services or other industries in general. The contribution of this research can make practical references for Palembang Charitas Hospital employees in designing patient satisfaction in digital marketing, service quality, and brand image.
 
Raw Material Inventory Control Using Always Better Control (ABC), Moving average (MA) and Economic Order Quantity (EOQ) Methods at UD. MBS Audio Pesanggaran Banyuwangi
Full text linkAlong with the phenomenon of the rampant trend of audio trucks and audio music to meet the needs of celebrations of holidays and celebrations in the community, UD. MBS Audio Pesanggaran as a service industry that produces audio infrastructure, faces obstacles in managing raw materials, such as inaccurate order quantities, procurement delays, and demand fluctuations that hamper production. This study aims to optimize the supply of raw materials in the form of plywood using the always better control (ABC) method, the Moving Average (MA) forecasting method, and Economic Order Quantity (EOQ) to improve efficiency and smooth production. The analysis results show that based on the ABC method, raw materials are grouped into three categories. Category A consists of 12mm and 15mm plywood, with a percentage of inventory value of 32.83% and 21.89% respectively, so it should be prioritized in management. Category B includes 8mm Plywood and Screws with values of 21.64% and 9.85% respectively, which are still important but not as big as category A. Meanwhile, category C consists of Gun Nails, Wood Paint, Wood Glue, and Putty, with inventory values ranging from 1.09% to 5.40%, which need to be managed so that they are not excessive.12 mm and 15 mm plywood fall into category A, with top priority. 3-month MA forecasting estimates an annual requirement of 436 units for 12 mm plywood and 144 units for 15 mm plywood. EOQ calculations determine the optimal ordering quantities of 116 reorder point units (ROP 4) and 36 units (ROP 1) respectively, with a Total Inventory Cost (TIC) of Rp. 400,017 for 12 mm plywood and Rp. 399,998 for 15 mm plywood. With this strategy, the company can optimize the availability of raw materials, reduce inventory costs, and improve efficiency and smooth production
THE STRATEGY OF BAKAMLA RI WESTERN ZONE THROUGH PERSONNEL APPROACH TO SUPPORT MARITIME SECURITY OF THE REPUBLIC OF INDONESIA
No full textBadan Keamanan Laut Republik Indonesia (Bakamla RI) memiliki tugas pokok menyelenggarakan patroli keamanan dan keselamatan di wilayah perairan Indonesia dan wilayah yurisdiksi Indonesia, guna mewujudkan sistem keamanan laut yang terpadu dan efektif. Bakamla RI pada tahun 2023 menghadapi tantangan serius dalam pengamanan wilayah perairan, terbukti dari tingginya jumlah kasus kejahatan maritim yang mencapai 253 insiden, termasuk illegal fishing (44 kasus), penyelundupan narkoba (39 kasus), penyelundupan hewan (34 kasus), dan human trafficking (34 kasus). Kondisi ini menunjukkan adanya celah dalam efektivitas pengawasan dan penegakan hukum maritim di wilayah tersebut. Penelitian ini bertujuan untuk menganalisis kondisi personel Zona Barat Bakamla RI, mengidentifikasi faktor-faktor yang mempengaruhi kinerja, serta merumuskan strategi optimalisasi kinerja melalui pendekatan analisis SWOT. Metode pengumpulan data yang digunakan meliputi dokumentasi, wawancara semi terstruktur dengan informan kunci yang dipilih secara purposive, serta analisis data menggunakan perangkat lunak NVIVO untuk pengolahan kualitatif dan SWOT untuk analisis strategi. Hasil penelitian menunjukkan bahwa jumlah personel saat ini hanya mencapai 48% dari kebutuhan ideal, yang berdampak pada tingginya beban kerja dan menurunnya efektivitas respons terhadap ancaman maritim. Selain itu, keterampilan teknis personel dalam mengoperasikan teknologi canggih seperti radar, AIS, dan drone menjadi faktor penentu dalam keberhasilan pengawasan laut. Berdasarkan analisis SWOT, strategi W-O (Weaknesses-Opportunities) dipilih sebagai strategi utama untuk memperkuat kinerja, yakni melalui percepatan rekrutmen dan pelatihan SDM berbasis teknologi serta pemanfaatan kerja sama internasional dan e-learning guna menjangkau personel di wilayah terpencil. Strategi ini dinilai mampu menjawab tantangan internal sekaligus memanfaatkan peluang eksternal untuk meningkatkan kapasitas operasional Bakamla di Zona Barat secara berkelanjutan
The Influence of Transformational Leadership and Work Environment on Employee Performance with Work Engagement as an Intervening Variable
Full text linkThis study investigates the impact of transformational leadership, work environment, and work engagement on employee performance at PT Berau Coal. Using a quantitative approach with Partial Least Squares–Structural Equation Modeling (PLS-SEM) through SmartPLS 4, the study analyzed data collected from employees in the transhipment area, selected through purposive and non-probability sampling methods. The research model included transformational leadership (X1) and work environment (X2) as independent variables, work engagement (Z) as a mediating variable, and employee performance (Y) as the dependent variable. The findings indicate that the work environment significantly and positively influences employee performance, whereas transformational leadership and work engagement, although positive, do not show significant effects. Additionally, work engagement fails to mediate the relationship between transformational leadership and performance as well as between the work environment and performance. These results suggest that the work environment is the most critical factor driving employee performance in this context. The study emphasizes the importance of creating a supportive, safe, and conducive workplace to optimize productivity. The findings provide practical insights for management in developing strategies to enhance employee outcomes, while also contributing to the theoretical understanding of human resource management practices in the mining industry
THE MEANING OF COMPETENCE, JOB STRESS, AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE
Full text linkThis research was conducted to examine how competence, job stress, and the work environment affect employee performance at CV. Teguh Harapan. The study utilized primary data collected through questionnaires distributed to all 42 employees of the company, who also served as the respondents. The results of the data analysis indicate several important findings. First, the competence variable shows a significant positive effect on employee performance, as reflected by the t-count value of 2.097, which is greater than the t-table value of 2.024. This means that higher competence among employees contributes significantly to improving their performance. Second, the job stress variable is also found to significantly affect employee performance. The statistical test shows a t-count value of -2.131, which is smaller than the t-table value of -2.024, suggesting that higher job stress tends to reduce employee performance. Third, the work environment variable does not appear to significantly influence employee performance. The t-count value obtained was 1.827, which is lower than the t-table value of 2.024, meaning that variations in the work environment did not show a statistically significant relationship with performance outcomes in this study. However, when tested simultaneously, the three independent variables—competence, job stress, and work environment—collectively demonstrate a significant impact on employee performance, as indicated by the F-count value of 15.399, which exceeds the F-table value of 2.85. This result confirms that while not all individual variables have a consistent effect, together they significantly shape overall employee performance
THE INFLUENCE OF INTELLECTUAL CAPITAL AND CAPITAL STRUCTURE ON THE FIRM VALUE OF PALM OIL COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE WITH FINANCIAL PERFORMANCE AS AN INTERVENING VARIABLE
Full text linkThis study aims to determine the influence of intellectual capital and capital structure on the value of palm oil companies in Berau Regency listed on the IDX with financial performance as an intervening variable. Secondary data was collected using a documentation method, in the form of financial statements for the 2021-2023 period from 13 palm oil companies listed on the IDX. The analysis tools used are: Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Path Analysis.
The results of this study show that: 1) Intellectual capital has a significant effect on the financial performance of palm oil companies listed on the IDX; 2) Capital structure has a significant effect on the financial performance of palm oil companies listed on the IDX; 3) Intellectual capital has a significant effect on the value of palm oil companies listed on the IDX; 4) Capital structure has a significant effect on the value of palm oil companies listed on the IDX; 5) Financial performance has a significant effect on the value of palm oil companies listed on the IDX; 6) Financial performance is able to mediate the influence of intellectual capital on the value of palm oil companies listed on the IDX; and 7) Financial performance is able to mediate the influence of capital structure on the value of palm oil companies listed on the IDX