DIA: Jurnal Ilmiah Administrasi Publik
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QUALITY OF DIRECT CUSTOMER COMPLAINTS SERVICE IN DELTA TIRTA REGIONAL DRINKING WATER COMPANIES IN SIDOARJO DISTRICT, SIDOARJO REGENCY
Get PDFThe quality of public services can be used as a benchmark for the results of the government's performance itself has been going well or there are still things that need to be addressed. Clean water service is a product of the type of service goods that are grouped in the form of provision or management of a physical form including distribution and direct delivery to consumers in one system. PDAM "Delta Tirta" Sidoarjo District, Sidoarjo Regency is very concerned about service performance aspects to maintain continuous service continuity, but there are still complaints. The purpose of this research is to find out how the quality of service for customer complaints directly to the Regional Water Company (Pdam) Delta Tirta in Sidoarjo District, Sidoarjo Regency. The type of this research is descriptive qualitative with data collection techniques in the form of interviews, observation, documentation, and literature study. To determine the quality of service directly at PDAM Delta Tirta, Sidoarjo District, Sidoarjo Regency at this time, researchers chose to use the 5 dimensions of public service quality proposed by Zeithaml et al 1990 in Hardiyansyah (2011:4647), namely Tangibel (Intangible), Reliability (Reliability), Responsiveness (Response), Assurance (Assurance), and Empathy (Empathy). Sources of data used are informants and documents related to research. The results of this study indicate that based on the five dimensions of service quality according to Parasuraman, including physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy), it can be concluded that PDAM Delta Tirta Sidoarjo District, Sidoarjo Regency has fulfilled these five dimensions and has good service quality
IMPLEMENTATION OF THE PERATURAN PEMERINTAH NOMOR 9 TAHUN 2018 CONCERNING PROCEDURES FOR CONTROLLING THE IMPORT OF FISHERY COMMODITIES AND SALT COMMODITIES AS RAW MATERIALS AUXILIARY MATERIALS FOR INDUSTRY IN PAMEKASAN REGENCY
Get PDFThe Peraturan Pemerintah Nomor 9 Tahun 2018 concerning Procedures for Controlling Imports of Fishery Commodities and Salt Commodities as Raw Materials and Auxiliary Materials stipulates permits to import industrial salt. This study aims to provide an overview of the implementation of the Peraturan Pemerintah Nomor 9 Tahun 2018 concerning Procedures for Controlling Imports of Fishery Commodities and Salt Commodities as Raw Materials and Industrial Auxiliary Materials for Pamekasan Regency. This study uses a qualitative descriptive research design. Data collection techniques were carried out by interviews, and documentation. Findings in the field show that the implementation of this policy has an unfavorable impact because it cannot be felt by the target group, this can be explained by two variables of content of policy and context of policy which consists of 9 indicators, there are 6 indicators that show negative things, namely: interests affected there are 2 parties whose interests are influenced, namely salt farmers and local agencies, the type of benefits is less beneficial in the welfare of salt farmers because they do not understand the wishes of farmers, extent of change envisioned shows a less positive impact due to the lack of understanding of salt farmers on the salt land integration model, site of decision making this policy eliminates the authority of the KKP to determine the amount of import quotas, committed human resources with an average education level of salt farmers from elementary to junior high school. Financial resources, income earned by salt farmers are decreasing, policy compliance and responsiveness is not profitable for salt farmers, because the Government does not provide clear price standards, import quota restrictions are not adjusted to the needs of the recipient's location, and there are no clear rules on when to load and unload imported salt
THE INFLUENCE OF FLEXIBLE WORKING PLACE AND FLEXIBLE WORKING TIME ON JOB SATISFACTION WITH WORK-LIFE BALANCE AS A MEDIATING VARIABLE ON COVID-19 PANDEMIC
Get PDFThe aim of this study is to analyze the relation between the flexible working place and flexible working time on job satisfaction, directly or indirectly, with the itervention of the work-life balance as a mediating variable. This research is conducted to a civil servant and a non civil servant/contract-based staff in Indonesian Financial Transaction Reports and Analysis Center (INTRAC). Furthermore, the quantitative approach is used in this research. The data is collected by distributing a questionnaires to 148 respondents and being analyzed with Smart PLS program/application version 3.0 with Sem PLS method. The results concludes that both variables which are flexible working place and flexible working time makes a positive and significant effect on job satisfaction variable. Furthermore the flexible working place and flexible working time on job satisfaction with work-life balance as a mediating variable also have a positive effect. The results of this study explain that the implementation of flexible working place and flexible working time can be said to be successful and has a positive effect on job satisfaction because there is an increase in a work-life balance felt by employees of the Indonesian Financial Transaction Reports and Analysis Center (INTRAC
COMMUNITY EMPOWERMENT IN THE ARCHIVES AWARENESS MOVEMENT IN WONOKROMO SURABAYA
Get PDFThe aims of this study is to explain community empowerment in an archive awareness community movement campaign in one-no-chromo villages. Archives are records of events and have value in use as various types of information sources created by institutions, organizations, and individuals. Unfortunately, Wonokromo Village is not yet properly managed as a family archive. Judging by the frequent loss of family archives such as birth certificates, family cards, and diplomas. Therefore, we hope that the community of Wonokromo Surabaya Village will be able to manage and build the archive. This study is a descriptive qualitative study using observation, interview and documentation methods. The results of this study indicate: First, what you can do to educate people about the importance of archives is to enable, empower, and protect them. Together with the empowerment of the community, we create archive lists to implement and become more interested in family archives. Second, the lack of public understanding and awareness of the importance of archive awareness is a stumbling block. So, community empowerment for the archive awareness movement in Wonokromo output is good. Governments must continue to empower communities on the importance of archival awareness, especially in disaster-prone areas
IMPLEMENTATION OF E-PERFORMANCE AS A SYSTEM FOR ASSESSING THE WORK ACHIEVEMENT OF THE STATE CIVIL APPARATUS IN THE REGIONAL PERSONNEL AGENCY OF LAMONGAN REGENCY
Get PDFThe application of e-performance in the Lamongan Regency Government is to improve the performance of ASN, which initially did not have a good performance monitoring system. The implementation of e-performance involves all OPD in Lamongan Regency. The application of e-performance at the Lamongan Regency Regional Personnel Agency is supported by a legal basis, namely Regent Regulation Number 20 of 2019 concerning the provision of Additional Income Improvement (TPP) to Civil Servants in the Lamongan Regency Government. , this system is monitored directly by the superiors of each ASN, e-performance assessment is able to have a positive impact on ASN performance
ANALYSIS OF THE DEVELOPMENT OF PUBLIC SERVICE MALL ON THE DEVELOPMENT OF SPECIAL ECONOMIC ZONES IN KENDAL REGENCY
Get PDFThe presence of the Public Service Mall (MPP) in Kendal Regency was developed as an effort to encourage licensing services and increase investment as an effort to realize special economic zone development policies such as strengthening the MSME sector, tourism investment and strengthening investment in the Kendal Industrial Estate. The purpose of this study is to analyze the effect of the development of the Public Service Mall (MPP) on the strengthening of special economic zones in the industrial and service sectors in Kendal Regency. The research method used in this study is the mix method, which quantitatively uses linear regression analysis to determine the effect of the Public Service Mall (MPP) on strengthening the development of special economic zones in Kendal Regency, qualitative analysis is carried out to determine the role of MPP in improving public services. The results of this study indicate that the Public Service Mall (MPP) has a significant effect on strengthening the Special Economic Zone (SEZ) in Kendal Regency. These results are in line with the qualitative analysis of the role of the Public Service Mall (MPP) on public services in Kendal Regency which plays a good role
DEVELOPMENT OF ZAKAT, INFAQ, AND SHODAQOH APPLICATION SYSTEMS IN MOSQUES IN THE COMMUNITY
Get PDFContinuing the previous research with the title "The Influence of Trust and Application of Zakat Application Technology on Community Interest in Zakat", the background of the current research is based on the results of previous research which states that the application of zakat application technology has a greater influence on zakat interest than trust. The next step is the process of developing zakat application technology, it is hoped that it can collect people's funds more easily, especially in mosques that are more spread out in public and have high levels of flexibility in cash flows. It is hoped that the development of the zakat application in this research will make it easier for muzakki to distribute their zakat, infaq, and sodaqoh funds and provide transparency for the distribution of community funds received by Mustahik in mosques, especially mosques in the wider community. This research method begins with research and development of application users in this case Muzakki and Mustahik, then system design, system development, testing, and then documenting. The results of this study are the formulation of technology concepts and their applications which serve as literature material for the government and interested parties for decision making on the development of the zakat application system as well as reference material for further research to carry out updates on zakat information technology that have an impact on the welfare of the people
SINGKAWANG CITY GOVERNMENT STRATEGY IN RESTORING THE TOURISM SECTOR DURING THE COVID-19 PANDEMIC
Get PDFThis study aims to describe and analyze the Singkawang City Government's strategy in recovering the private sector during the Covid-19 pandemic. The problem is that it is not yet known how Singkawang's tourism policy will deal with pandemic conditions that impact tourist destinations in this city. The research method is a descriptive type with a qualitative approach, especially related to the COVID-19 impact mitigation strategy and the implementation of Singkawang tourism policies. Then analyze the strategic elements of a policy according to Maryati and the implementation activities of the O.Jones model. Data were collected using interview, observation, and documentation techniques. The data is then analyzed using domain data analysis techniques as a researcher's effort to get a general and comprehensive (holistic) picture of the object under study. The findings concluded that 1) the tourism covid-19 impact mitigation policy strategy was connected from the national to the local level in Singkawang in the form of directives, regulations, Covid-19 mitigation programs, and stimulus for economic recovery in the tourism sector; and 2) there are no visible creative efforts based on health protocols in organizing tourism resources, methods, and unit synergies to restore tourism, the interpretation of social media-based policies on tourist visits has not been measured, and strategies have not been implemented to meet the opportunities for pandemic trend tourism types with alternative tourism models that according to health protocol
DEVELOPMENT OF KAMPUNG WISATA LAWAS MASPATI SURABAYA AS TOURISM HERITAGE IN GOOD TOURISM GOVERNANCE PERSPECTIVE
Get PDFThe Surabaya City Government is developing a tourism program, namely Kampung Wisata. Kampung Lawas Maspati is one of the tourism potentials to be used as leading heritage tourism in the city of Surabaya. However, the Covid-19 pandemic has had an impact on the decline in tourists. This study aims to describe and analyze the development carried out so that tourism can continue to run in the midst of a pandemic by using the concepts of good tourism governance principles, Bambang Sunaryo (2013). This type of research is qualitative research with data collection techniques in the form of observation, interviews, and documentation. The research location is in the Kampung Wisata Lawas Maspati Surabaya. The focus of the research is the application of the principles of good tourism governance in the development of Kampung Lawas Maspati. Research data sources, primary data and secondary data. The results of the study indicate that in the application of the ten principles of good tourism governance, there are two principles that have not been achieved and implemented properly, namely the principle of environmental carrying capacity and the principle of Program Monitoring and Evaluation
PUBLIC COMPLAINT HANDLING SERVICES ABOUT PUBLIC STREET LIGHTING AT THE DINAS KEBERSIHAN RUANG TERBUKA HIJAU SURABAYA CITY
Get PDFComplaints are an important factor to assist the government in improving the quality of public services. During 2016-2020 in the City Government of Surabaya, the Green Open Space Cleaning Service was ranked as the top 5 Regional Apparatus Organization that received a lot of complaints. The highest complaint was related to public street lighting in the city of Surabaya. The purpose of this study was to determine the service for handling complaints about public street lighting(PJU) at the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) Surabaya City. This research uses qualitative methods with qualitative data analysis techniques. The results showed that the complaint handling service of the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) was based on the Peraturan Daerah No. 4 Tahun 2014 Pasal 38 Ayat 2 concerning the Complaint Handling System, namely: 1). In the institutional aspect, there are a series of work rules, allowed and prohibited actions in handling complaints, and information provided to the public. 2). Procedural aspects, response when receiving complaints and follow-up complaints. 3). Integrative, available channels between officers and available media channels for the public. 4). Comprehensive in nature, examines the type and nature of complaints