IPTEK Journal of Proceedings Series
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Analysis of the Effect of Service Quality on Satisfaction of Visitors of Blitar Agrotourism Using Servqual
Get PDFBlitar kakao agro tourism object is a combination of tourism and cocoa fruit plantations combined into agro-educational tourism to become a destination that is not only interesting to visit but also provides educational values for visitors, especially related to cocoa fruit. In addition, tourism managers must also be able to create satisfaction with visitors, one of which is by providing the best service. Therefore, this study was conducted with the aim to determine the effect of service quality on visitor satisfaction of Blitar kakao agrotourism. Service quality includes latent tangible variables, responsiveness, assurance, empathy, and reliability obtained by standardized regression weights which shows an estimate value for the effect of ServQual variables on visitor satisfaction of 0.88, while the results of regression weights get the value of S.E. amounting to 0.128, C.R. 9,261. Besides that, it can also be seen that the value of p value for the relationship between service quality (ServQual) and visitor satisfaction <0.05 so that it can be concluded that service quality has a significant effect on visitor satisfaction. From the structural method it can also be known which indicators have the most influence on service quality where based on the results of the analysis it is found that the reliability dimension has the most influence from the other four dimensions of service quality. This research model can be said to be feasible and acceptable because it has a GFI value of 0.9, TLI of 0.96 and CFI of 0.9
Caracterization of Liquid Smoke Bamboo Waste with Pyrolysis Method
Get PDFThis research was aimed to produce and to analyze the quality and chemical composition of liquid smoke from bamboo waste by pyrolisis process. Temperatur of pyrolisis reactor were 140 oC, 180 oC, 220 oC, 260 oC and 300 oC for 5 hours to produce liquid smoke. Liquid smoke purified by filtration, distillation and adsorption. Resulted liquid smoke were analyzed yield, acidity, and density. Identifying the chemical composition of liquid smoke was by Gas Chromatography and Mass Spectrometry (GC-MS). Yield of liquid smoke 1,6977% up to 3,9713 %; Acidity of liquid smoke were 1.49 up to 1,9; the density of liquid smoke 1,004 up to 1,045. The results of GC-MS test showed that chemical composition of the liquid smoke have Phenolic compounds 0,5 – 0,6ppm and liquid smoke found not containing of carsinogenic Benz (a) Pyrene
Analysis of Song Popularity in Business Digital Music Streaming for Increasing Quality Using Kohonen SOM Algorithm
Get PDFConsumption of digital music services has grown dramatically in recent years. There is an increase in music streaming consumption from 2015 to 2016, which is 76.4%. One of the most popular music streaming services, Spotify, has experienced an increase in customers from year to year. This increase enables businessmen / music producers to increase their business profits by analyzing music / songs to find out the audio attributes that make the song enjoyable for many people. Processing and analysis data are using Kohonen SOM Algorithm. The function is to find out which audio attribute groups are most liked by Spotify users where a good music is a music that can be used as a therapy. The result is LR = 0.1, PLR = 0.9, and epoch = 70 - 500, it can be concluded that cluster 2 is the cluster that has the most number of streams with 27 songs where the smallest DBI value is obtained at epoch = 200. Thus, with the statistic analysis, the obtained information is; it is expected that businessman / music producers can increase their business profits by improving their music quality that focus on songs with modes = 0 (Minor) and loudness feature
Strategic Planning for System and Information Technology Using Anita Cassidy in PT. XYZ
Get PDFThe management system has been one of the essential components of information technology that uses technology to support operations and management. PT XYZ has 11 departments namely Marketing, Purchasing, Human Resource, Finance, General Affair, Engineering, Warehouse, Meat Processing, Bakery, R & D, Quality Control, and Cafe divisions. The number of employees of the entire divisions is approximately ±800 people. Applications has been used in operating the main business activity at PT XYZ on daily basis. However, the applications are still based on each division which will cause the business process to be out of control and the data disintegration in each division. It can be seen as a disadvantage to the product processing as the operation takes longer; hence, it consequently requires higher production costs. Moreover, PT XYZ still uses 3 of the 7 applications that have been developed, while it's also contributed by having limited number of staff who are able to operate desktop or web-based applications. In view of the above, this study aims to develop a suitable information system strategic plan for PT XYZ. The analysis was conducted by using Anita Cassidy's Strategic Planning, wherein the planning starts from upstream to downstream of the company's business process. Anita Casidy's method consist of 4 (four) stages including visioning, analysis, direction, recommendation. The results obtained were IS strategy, IT strategy and IT management. Based on the results, it revealed that, at the visioning stage, PT. XYZ is located in quadrant I, in which quadrant 1 supports aggressive strategies. The strategy that must be determined in this condition is supporting aggressive growth policy. In the analysis, the IS trends used were device mesh, information of everything, advanced machine learning, adaptive security architecture, advanced system architecture, mesh app and service architecture. It was found 25 ITS solutions in the direction stage. For the recommendation stage, there were 4 classifications of costs: resource costs of Rp. 685,286,896, hardware costs projected at Rp. 18,400,000, license fees of Rp. 304,737,080, and miscellaneous fees to be Rp. 192,240,89
Mobile Architecture as Education Quality Enhancement of Street Children
Get PDFStreet children as a reality that can be found in every city in Indonesia becomes a "magnet" of urban issues especially in education sector. Marginal Theory assumes that urban poverty occurs due to culture of poverty that is isolated within certain societies with apathetic and pessimist individual characters and unsupportive family and community environments. The existence of marginalized groups became the main source of the occurrence of various forms of public illness, one of them is street children. Mobile Architecture is a reaction from the world of architecture in presenting new solutions in the social world. The phenomenon of formal education that is always seen with the size of formalities and measurable values, it should be seen from the other side that presents a reaction to the world of architecture as a container. The main question is how the concept of architectural flexibility can work optimally in the existence of this street children's school design? So that can be according to time, function and place. Architectural flexibility as the concept offered is accordance with current social and environmental conditions. This flexibility is supported by Portable Architecture and Folding Architecture methods so that a design - in this case street children’s school - can match the space at any time. This method allows to environment changes and can reach street children scattered at some point in the city. Based on the characteristics of street children who have demands on the street to make money, the empowerment approach proposed is the "Street Based Intervention" approach. This approach makes street children will be approached at a certain point then accommodated and given services in the form of education, coaching, and the place of play and socializin
Performance Improvement for Port Loading and Unloading Process with Process Mining
Get PDFPort is one of the important things in trade and logistics. The major influence factor of port productivity is the cycle time for loading and unloading. The container activity in port logistics consists of several activities, such as discharging, loading, receiving, delivery, gate-in, and gate-out, among others. These activities using various equipment including container cranes, Rubber Tyred Gantry (RTG), trucks, and other related machinery. The availability of equipment is one of the factors the influence delays in container activities, which can negatively affect productivity. The productivity of the port will affect to Key Performance Indicator (KPI) of the port. The purpose of this study is to analyze the flow of containers that used process mining. Moreover, it provides a recommendation to increase the productivity at Terminal Nilam Multipurpose Port of Tanjung Perak. Process mining method includes many of other analysis, that is discovery, prediction and real-time, bottlenecks and deviation analysis. Disco program used to analyze container activity, besides this, the disco program also use to determine bottleneck mapping that effect to port productivity. The result show delivery and receiving are the cause of the bottleneck. Delivery cancel is known as an activity that inappropriate with the ideal process and indicates as an error in the flow of container activities. The improvement scenario carried out from the results of the analysis obtained is to minimize the occurrence of cancel loading delivery, to obtain a time reduction of ± 11.6 hours. This will affect the productivity of container activitie
Green Supply Chain Management Consideration Using Analitycal Network Process (ANP) Method in Supplier Selection in PT. XYZ
Get PDFThe concept of Green Supply Chain Management (GSCM) is to integrate supply chain management with consumers, which includes the process of resource extraction, product design and development, distribution, waste disposal and recycle processes based on the thought of saving the environment. The problem found in this study is that suppliers pay little attention to environmental aspects as well as safety, delivery delays and quality. Government regulations related to the industry regarding the environment and the increasing number of people who switch to green products compel industry players to start incorporating environmental aspects into each of their production processes. This study uses the green supply chain management (GSCM) concept that integrates environmental aspects into business processes in the industry and discusses standardization of supplier selection. Selection of suppliers is an important problem that must be consider by the company in order to get suppliers who can support and improve the competitiveness of the company. The sample in this study was top management who worked at PT XYZ. Data collection techniques is using a questionnaire. The analysis of the green supplier selection was carry out using the Analytical Network Process (ANP) method because ANP is one method that is able to represent the importance of various parties by considering the interrelationships between the criteria and the existing sub-criteria. Criteria for selecting suppliers are financial, environmental, quality, technical (service). An ANP linkage model is base on the identification of criteria and sub-criteria and the interrelationships between the two. All of the criteria and sub-criteria are compare with each other. The comparison scores are process and obtained scores for each alternative supplier. The results is obtained data quality criteria have a score of 0.319, environmental criteria have a score of 0.254, technical criteria (service) has a score of 0.216 financial criteria has a score of 0.211. The supplier's recommendation is PT C because it has the highest score of 0.36
Design the SLA of SIAKAD Based on CMMI-SVC and ITILV3 Framework
Get PDFPTIPD is an IT support at UIN Malang, responsible for information technology. Have the vision to apply and develop information technology to realize a university as Cyber Campus and Cyber Community and mission which is to provide services to the academic community in the utilization of Information Technology. One of the information system services that play an important role is SIAKAD. So far the services of SIAKAD have not fully met the criteria from vision and mission made by PTIPD. Technical related problems often happen repeatedly and the job description is not organized. The problems above more or less shows that the quality and performance from SIAKAD service has not met the standard to support the vision and mission of PTIPD. The researcher used work method which is CMMI-SVC related to capability measurement, related to technical problem and Service Level Agreement (SLA) design based on ITIL V3 framework and FMEA method in weighing the value of SLA elements. The first thing to do is mapping the criteria and CMMI-SVC’s processes area, and then measured the capability level of the selected process area, after that is design of the SLA used ITIL V3 best practices and SLA's weight calculations used FMEA method. The result of the capability level shows level 0, which is the basic thing that must be met to reach level 1 is the existence of SLA. This thesis produced a design of Service Level Agreement documen
Design of a Plastic Shredder Machine
Get PDFWaste is one of the problems that still unsolved especially for plastic waste. If the handling of plastic waste cannot be done well, it will have effect for the long period. The effect of plastic waste is environment problems such as: chain food disturb, contaminate ground water, air pollution, extinction anima, poisonous soil, and act. One of the handling for plastic waste is recycling. It starts with separating plastic waste by kind of plastic. The next step is crush it until it becomes small flakes. The Small flakes can be directly used for making product such as pot, filler material for mixing with road asphalt or plastic granulate for making a product by injection mold or extraction. In order to handle plastic waste into small flakes, plastic shredder can be used to realize the making of prototype of plastic shredder machine. It starts with design process. The design process of the prototype of plastic shredder machine uses the method of design Pahl and Beitz method that consists of design and describes job, design product concept, embodiment design, and design of detail. The plastic shredder machine consists of blades or cutter, transmission element with the shape of spur gear, electric motor, and body of machine. The kind of waste plastic for shred is LDPE, HDPE, PP, PSBased for the design of plastic shredder machine can produce small flake with the dimension of about 10 mm long and 1 mm wide