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The Effect of eWOM as Mediation of Website Quality and Trust
Get PDFThe purpose of this paper is to examine consumer attitudes toward online shopping in Marketplace, Shoppee. The paper used three variables which includes trust, perceived website quality, and electronic word of mouth (eWOM) along with their relationships in order to examine the effects of eWOM as mediator toward website quality and trust relationship. An offline survey was employed targeting online shoppers of Shoppee, one of reputable marketplace in Indonesia. A sample of 200 students in Universitas Atma Jaya Yogyakarta as online shoppers was involved in the online survey. Regression and Path analysis was used to test the hypothesized relationships of the research model. The empirical findings of this research shows that website quality and eWOM are predictor of consumer trust. Hence, EWOM also has mediation effect. The implication of this research is to support the importance of eWOM as key drivers to build trust among customers in online shopping. It also underlines the importance of website quality as important factors in online shopping.Keywords: eWOM, Website quality, Trust, Online Shoppin
THE ROLE OF CAREER DEVELOPMENT TOOLS IN ENHANCING PROACTIVE BEHAVIOR
Get PDFThis study aims at measuring the relationship between career development tools and proactive behaviour using self-report questionnaires collected from workers at an oil and gas service company in Peninsular Malaysia. The results of linear regression analysis displayed two major findings: first, job autonomy was positively and significantly related to proactive behaviour. Second, transformational leadership was positively and significantly related to proactive behaviour. In overall, this result demonstrates that the career development tools act as an important predictor of employees’ proactive behavior in the organizational sample. Further, this study provides discussion, implications and conclusion.Keywords: Career Development Tools, Proactive Behavior, Malaysia, SPS
The Impact of CSR on Employee Performance: With The Mediation of Employee Trust and Employee Behavior (A Case Study of Companies in Bekasi and Jakarta)
Get PDFThe Researches on Corporate Social Responsibility (CSR) tends to focus on stakeholders and external outcomes. The impact of CSR on employee performance is still rarely discussed in many studies. This study aims to determine how the impact of CSR affects employee performance and the role of employee trust and employee behavior as a mediator at 3 companies in Bekasi and Jakarta. Every company has a responsibility to develop its environment through social programs. The research questions in this study are: (1) The impact of CSR on Employee performance, (2) The impact of CSR on employee trust (3) The impact of employee trust on employee performance (4) The impact of CSR on employee behavior (5) The impact of employee behavior on employee performance. The sample used in this study was 246 employees from companies in Bekasi and Jakarta District. Data collection method used in this study was questionnaire and forum group discussions (FGD), while analytical method used was SEM Warps PLS.The findings of this study indicate that CSR does not impact directly the employee performance. The CSR indicator that needs to be considered is ethical, where the companies are suggested to have a CSR department. Where employees have lack knowledge about environmental work, environmental laws regarding material sources, emissions, and so on. So that employees realize and understand the importance of having attention and responsibility to the environment. CSR has a significant impact on employee trust, employee trust has a significant impact on employee performance, CSR has a significant impact on employee behavior, and employee behavior significantly impact employee performance. Employee trust and employee behavior mediate the impact of CSR on Employee performance.Keywords: CSR, employees trust, employee behavior, employee performanc
THE ANALYSIS ON THE STAKEHOLDERS OF CONFLICT MITIGATION IN THE WAY KAMBAS NATIONAL PARK, LAMPUNG
Get PDFStakeholders with different interests and influences (power) are related to the human-wild elephant conflict mitigation in the Way Kambas National Park in Lampung. Stakeholders need to manage properly to achieve conflict mitigation objectives optimally. This research was conducted in Way Kambas National Park in Lampung. Data were collected with observations, interviews, and related document studies without involving active participations of related stakeholders and data were analyzed by using descriptive qualitative analysis. This research was conducted from September to December 2016. The identification results showed that there were 11 stakeholders dealing with the human-wild elephant conflict mitigation in Way Kambas National Park. The identified stakeholders were divided into three classifications: (1) subject stakeholders coming from farmer groups and people from buffering villages, (2) key player stakeholders consisting of Way Kambas National Park Institution, regional government (village, district and provincial governments), local partners/non-government organizations (Sumatra Forest Conservation and Wildlife Conservation Society-Indonesia Program), Forum Rembug Desa Penyangga/village discussion forums, and Lampung University, and (3) the context setter stakeholder from a private company (PT. Nusantara Tropical Fruit). This research did not find stakeholder from crowd classification. The relationships between stakeholders showed complementary cooperation. The implication of human-wild elephant conflict mitigation management in Way Kambas National Park is that the stakeholder management to build cooperation and collaboration in the form of communication forums to achieve the objectives of human-wild elephant conflict mitigation in Way Kambas National Park is required.Keywords: stakeholder, power-interest matrix, actor-linkage matrix, Way Kambas National Par
Tax Payers Consultative Year 2015: There Is a Dramaturgy?
Get PDFThis research examines about dramaturgy of the implementation of Tax Payer Consultative Year 2015 at Kantor Pelayanan Pajak Pratama Semarang Candisari. The purpose of this rearch is to describe and analyze the implementation of Tax Payer Consultative Year 2015 policy as a dramaturgy at Kantor Pelayanan Pajak Pratama Semarang Candisari. This research is a qualitative research using descriptive analysis and interviewing techniques directly to the informant. The number of respondents in this research were 8 people. The results of this research indicate that there was dramaturgy on the implementation of Tax Payer Consultative Year 2015 at Kantor Pelayanan Pajak Pratama Semarang Candisari. Proven by the compatibility between the criterias about the behavior of dramaturgy of Tax Payer Consultative Year 2015 policy and the criterias according to the theory of dramaturgy by Goffman (1959), which is used as a reference in this research.Keywords: Dramaturgy, Tax Payer Consultative Year 201
THE ROLE OF CITY BRANDING ON VISITORS’ REVISIT INTENTION: A STUDY IN MALANG, INDONESIA
Get PDFThe main purpose of this paper is to investigate the influence of city branding on visitors’ revisit intention to Malang city which is well-known as a holiday destination in Indonesia. Study about city branding has been conducted by many researchers before, but study that applied in an enclave city, like Malang, has not been thoroughly examined. In order to make this study result becomes a guideline to design proper marketing strategies, this study will focused on the impact of three city branding attributes that is city image, city authenticity and city uniqueness on visitors’ revisit intention. A quantitative, explanatory approach conducted with visitors’ who chose Malang city as their holiday destination. Results indicate that city branding has a relationship with visitors’ revisit intention and city image plays an important role on the relationship
THE USE OF CONJOINT ANALYSIS IN STRATEGIC DECISION MAKING: AN INITIAL STUDY
Get PDFIn an environment where change often comes through crises, disruptions and discontinuities, strategic decision making cannot be based on simple extrapolations of current situation. A firm can respond to crisis in variety of ways through strategy implementation, such as turnaround strategy, liquidation strategy, and end-games strategy which have different attributes. This initial study, focusing on Magister Management students as respondents, seeks to examine what strategy attributes and combination of strategy attributes are important to consider strategy implementation in crisis. To produce the combination of strategy attributes that effect respondent’s decision making to choose a strategy in crisis, conjoint analysis is used in this study. The result shows the combination of strategy attributes such as risk, benefit, and policy are importants in affecting respondent’s decision to implement strategy in crisis. Based on the statistical analysis, turnaround strategy which is reprenseted as reorganizational policy is the most preffered strategy to respon organizational crisis.
ANALYSIS OF MERGER & ACQUISITION MOTIVES IN INDONESIAN LISTED COMPANIES THROUGH FINANCIAL PERFORMANCE PERSPECTIVE
Get PDFThis study aims to analyse the financial performance of Indonesia companies undergoing M&A in the period of 2009-2012 by comparing several accounting ratios from four years before and after M&A. The sample of this study is 136 annual reports, ranged from 2005 until 2016 of non-banking companies in Indonesia Stock Exchange (IDX). The financial performance of the companies was assessed by several ratios, to measure accounting and market measurement simultaneously to fully assess the M&A performance. The mean of these ratios from four years before was being compared to the mean from four years after M&A; using Paired Sample T-Test, Wilcoxon Signed Rank Test and MANOVA. The test done showed that most of the Indonesian companies undergoing M&A are (a) pursuing for growth and financial synergy motives (b) operating synergies objective needs longer time to be achieved, and (c) accounting and market measurement had been in line revealing semi-strong form of market efficiency in Indonesia.Keywords: Merger and Acquisition, Motives, Financial Performance, Market measurement, Indonesia
PENGARUH STRUKTUR KEPEMILIKAN DAN DEWAN KOMISARIS INDEPENDEN TERHADAP NILAI PERUSAHAAN (STUDI PADA PERUSAHAAN INDUSTRI BARANG KONSUMSI DI BEI TAHUN 2011–2013)
Get PDFThe objective of this study is to examine the influence of management ownership, institutional ownership and board of independent commissioners on firm value. This study focus on consumer goods companies listed in Indonesia Stock Exchange in 2011 until 2013. Firm value in this study proxied by Tobin’s Q. Sampling techniques in the study conducted by purposive sampling technique. A total of 36 the consumer goods companies used as a sample. The technique of analysis of this study used multiple regression. The results of this study indicate that the variable that affect the firm value is board of independent commissioners. While variables that did not affect the firm value is management ownership and institutional ownership.Keywords: Firm value, management ownership, institutional ownership and board of independent commissioners
ANALISA PERBEDAAN ECO-FRIENDLY ATTITUDE DAN ECO-FRIENDLY INTENTION ANTARA TURIS LOKAL DAN TURIS ASING TERHADAP GREEN
Get PDFThe increasing concern for environmental degradation caused many people to pay more attention to the green practice in the industry including hotel. Majority of hotel chains have adopted environmental programs and labeled as green hotel. This study examines the significant differences between local tourist and foreign tourist regarding ecofriendly attitude and eco-friendly intention toward green hotel. Questionnaires were distributed to 120 localtourists and 120 foreign tourists In Juanda International Airport Surabaya. The study reveals that there are significant differences in severity of environmental problems, intention to stay, intention to spread positive word of mouth, and intention to pay extra for green hotel between local and foreign tourist.Keywords: eco-friendly attitude, eco-friendly intention, green hotel, hospitalit