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Cultural Intelligence, Communication Effectiveness, Global Leadership, and Organizational Effectiveness: Insights from the Indian Hospitality Sector
Full text linkThe increasing globalization of business operations has heightened the need for leaders capable of navigating culturally diverse environments. This study explores the interrelationships between cultural intelligence (CQ), communication effectiveness, global leadership, and organizational effectiveness within the context of India’s hospitality sector. This research examines how these constructs interact to influence organizational outcomes by using exploratory and confirmatory factor analyses (EFA and CFA) and structural equation modeling (SEM). Data collected from 360 managers working in various sub-sectors of the hospitality industry reveal significant positive relationships between the constructs. The findings emphasize the importance of CQ as a foundational competency for communication effectiveness and global leadership, which collectively enhance organizational performance. This paper contributes to the growing discourse on leadership in multicultural and emerging market contexts, offering practical insights for organizations and policymakers
Cryptocurrency Contagion: How Does It Differ From the Commodity Contagion?
Full text linkGiven the recent substantial increase in market capitalization of bitcoin (BTC) and oil, both of them are considered alternative investments and could affect the traditional financial markets. This study compares the contagions between bitcoin (BTC) and oil to major American, European, and Asian equity markets. The contagion analysis follows the procedures from Forbes and Rigobon (2002) in analyzing the jumps in the correlation coefficients and suggests a new idea by extracting and evaluating the idiosyncratic components. The idiosyncratic part refers to the unique series after filtering the common/global part. Analyzing this part allows us to prevent bias due to global factors. This novelty analysis extends previous studies by filtering the common factor. Thus, allowing us to thoroughly investigate specific country. Using the daily return series from January 1, 2016, to January 1, 2024 (downloaded from the investing website), I document that both BTC and oil transmit contagion to the major equity markets, albeit in different directions. BTC (oil) tends to trigger positive (negative) contagion. The results are consistent regardless of whether the daily return or idiosyncratic series are used and when the correlations are adjusted for heteroskedasticity
Understanding Customer Trust and Loyalty: The Impact of Brand Image and Online Reviews on Nivea Sunscreen in Jakarta
Full text linkSun exposure with high ultraviolet radiation is one cause of skin damage human and skin cancer in Indonesia, especially Jakarta. This can be prevented by applying sunscreen with appropriate SPF content. Recently, many sunscreen products have come into the market, which is challenging a long-standing brand such as Nivea, which has been offering sunscreen products in Indonesia for a some time which is indicated by a decline in Nivea's Top Brand Index percentage from 2022 to 2024. This study is to investigate the effects of brand image and online customer reviews on customers' trust, focusing on how the two affect customers' loyalty to Nivea sunscreens in Jakarta. The data presented in this study were collected by applying questionnaires via Google Forms, with a total of 145 respondents. The data analysis technique used SmartPLS 4.0. The results of this study indicate that: brand image has a positive influence on customer trust, online customer reviews have a positive influence on customer trust, and brand image has a positive influence on customer loyalty, Online customer reviews have no positive influence on customer loyalty, customer trust has a positive influence on customer loyalty, customer trust has a significant mediating effect on brand image on customer loyalty. Customer trust has a significant mediating influence on online customer reviews and customer loyalty
The Role of Work Motivation in Linking Organizational Support and Work Environment to Employee Performance at PT RST
Full text linkThis study examines the influence of perceived organizational support and work environment on employee motivation and performance, as well as the mediating role of motivation. The research was conducted at PT RST, a company that needs improvements in its human resource management. Data were collected from 150 employees using a questionnaire and analyzed using the SEM-PLS method with the help of SmartPLS version 3 software. The results of the analysis indicate that organizational support has a positive effect on both motivation and employee performance. The work environment also positively influences motivation, but does not directly affect performance. Furthermore, work motivation is proven to mediate the relationship between organizational support, work environment, and employee performance. Based on these findings, it is recommended that PT RST enhance organizational support and improve the quality of the work environment to foster optimal performance and build a competitive and sustainable company
Personal Values as a Proponent of Intention for Socially Responsible Investment
Full text linkHistorically, investors have only viewed investments conventionally without looking at their behaviors. The intention formed by an individual will occur through attitude. As in the investment world, investors will intend to invest when there is a drive. The encouragement is formed through the values held by the investor. The evolution of the investment world makes investors not only see an investment conventionally, namely by looking at profit and loss, but also in terms of investors' financial behavior. Therefore, this study will explore the relationship between collectivism, materialism, and environmental attitude towards socially responsible investment (SRI). In addition, this study will also look at the relationship between attitude towards SRI and investor’s intention to invest in SRI. This research uses the PLS-SEM method with five latent variables mentioned earlier. The result of this study indicates a positive effect of attitude towards SRI on investment intention in SRI. In addition, environmental attitude shows a significant influence on attitude towards SRI. These findings suggest that companies can increase awareness of environmental issues to gain investor interest and build investor confidence to invest in the company
Sustainable Human Resource Management Impact on Work Engagement, Employability, and Job Satisfaction at An Indonesian State-Owned Construction Company
Full text linkSustainable human resource management on employee intrinsic motivation manifests in work engagement, employability, and job satisfaction. This research uses a quantitative-deductive method because it has a clear and measurable population and sample. This research employs the purposive sampling method with permanent employees of an Indonesian state-owned construction company in the construction sector in Indonesia as the respondents. Structured equation model – partial least squares (SEM PLS) is used in processing and analyzing the data obtained. The research results explain the strong influence of SHRM on work engagement, employability, and job satisfaction. This research contributes academically to provide a new perspective for company management to apply the concept of sustainability in human resource management. The findings from this research can be used by policymakers to develop policies for SHRM in their organization. The application of the sustainability concept to human resource management allows companies to gain opportunities to achieve performance from a financial, social, and ecological perspective in the long term
A Study of E-Banking Services in Public Sector Banks in India
Full text linkBankers in India provide ease of service by utilizing information technology for safe and appropriate transaction services. With this paradigm change in view, this research paper embodies the analysis of three dimensions/factors of e-banking: accessibility, convenience, and security, and the impact of these factors on customer satisfaction. The study is based on the secondary and primary data collected with a structured questionnaire from 165 respondents in the vicinity of the district of Palwal, Haryana. The public sector banks and respondents were selected using the criteria of the convenience sampling method. The data was collected on 17 statements of inherent three dimensions on a 5-point Likert scale and three statements of customer satisfaction dimension. The collected data was subjected to inferential statistics and dimension reduction/factor analysis. The results indicate a positive contribution of three latent variables towards the overall satisfaction of customers of public sector banks in India
The Influence of Organizational Culture, Work Environment, and Leadership on Employee Performance PT Talenta Heba Parnita Depok
Full text linkThis study aims to determine the direct influence of organizational culture, work environment, and leadership on employee performance at PT Talenta Heba Parnita Depok. The sample in this study 57 people were using the method of determining saturated sampling techniques. The instrument test technique in this study uses the IBM Statistical Package For Social Sciences (SPSS) software application with the regression analysis method. The results showed that organizational culture, work environment, and leadership simultaneously and partially had a positive and significant effect on employee performance
Importance Destination Loyalty: The Case Monumen Tugu Pahlawan in Surabaya, East Java
Full text linkThe focus of the research is to examine and analyze the factors of the importance of destination loyalty in historical places. It can be said that historical places have their uniqueness or characteristics as an identity and value that must be preserved. Method: This research uses a quantitative method where SEM-PLS is used to test and analyze the collected data in the form of respondents' answers in the questionnaire. The number of respondents was 210, who had characteristics of educational background, age, gender, and social media used so that this could describe the level of respondents' understanding of knowledge and love of historical places. Results showed that the three antecedents are tourist satisfaction, patriotism, and gender, which motivate someone to intend and re-visit a monument and influence destination loyalty. It can be clearly illustrated that respondents have a strong emotional bond with the historical value of destination loyalty. Novelty: gender has an important meaning and can be a moderating variable. Originality: historical value in the form of the results of the struggle of Surabaya youth against the colonialists, which is then realized in a destination
Business Performance Based on Entrepreneurial Orientation, Motivation, and Organizational Commitment in Snack Food MSMEs
Full text linkThis study examines the effect of entrepreneurial orientation and motivation on business performance with organizational commitment as an intervening variable in snack food MSMEs in Cisarua District. The sample used was 58 snack food MSMEs in Cisarua District. This research is descriptive and verification with the path analysis method. This study resulted in the findings that entrepreneurial orientation and motivation have an influence on business performance and organizational commitment. Organizational commitment served as an intervening variable. Based on the result of this study, business actors must be able to improve entrepreneurial orientation and motivation in order to improve business performance and organizational commitment