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ANALISIS FAKTOR YANG MEMPENGARUHI PROFITABILITAS PT PEGADAIAN (PERSERO) PERIODE 2001-2015
Get PDFThe purpose of this research is to examine and analize the effect of Current Ratio, Owner's Equity to Asset, and Total Assets Turn Over on Return On Equity (ROE) in PT Pegadaian (Persero). These ratios can examine the wellness of PT Pegadaian (Persero). Return On Equity (ROE) is the dependent variable, whereas Current Ratio, Owner's Equity to Asset, and Total Assets Turn Over are the independent variables. The data used is annual financial reports of PT Pegadaian (Persero) from 2001 – 2015. This empirical study use a quantitative approach and method of OLS (Ordinary Least Squares). The result of this research indicate that Current Ratio has negative and statistically insignificant effect on Return On Equity; Owner's Equity to Asset has negative and statistically significant effect on Return on Equity; Total Assets Turn Over has positive and insignificant effect on Return on Equiy
ANALISIS DAN PERANCANGAN CUSTOMER RELATIONSHIP MANAGEMENT PADA SIKLUS PENDAPATAN BISNIS ONLINE ANNEUI SHOP UNTUK MENINGKATKAN LOYALITAS KONSUMEN
Get PDFThe e-commerce’s growth is increasing along with seller and buyer growth, who sell and buy through the internet. Online business’s competition which generated by e-commerce’s growth can’t be avoided and be a special concern to the sellers. The sellers are compete to get a buyers and doing effort to maintain the customer loyalty. Some strategies are done with the intention to get buyers attention and dominate the market. The purpose of this study is to analyze the problems of online business related with effort to increase customer loyalty and design a suitable customer relationship management for the business. This qualitative study is towards to Anneui Shop as an online business. The design recommendation of customer relationship management is based on the problems and business condition. Interview, observation, and document analysis are done to obtain data about the problems and business condition. The result of this study to increase the customer loyalty is to advertising, make a promotion and reseller program, increase the business reputation, give the product information, use patent for the brand, and use database to support the business process
FAKTOR-FAKTOR YANG MEMPENGARUHI WORD OF MOUTH INTENTIONS PELANGGAN PADA RESTORAN INDONESIA ETHNIC DI SURABAYA
Get PDFThe purpose of the study was to find out influence food quality, personal interaction quality, physical environment quality, perceived value, and relationship quality (satisfaction, trust, and commitment) would affect word of mouth intentions of the customers of the ethnic Indonesian restaurant industry in Surabaya. The research was analyzed using Structural Equation Modelling (SEM) and the statistical package for Social Sciences (SPSS) version 18 and Lisrel 8.70.200respondents were chosen from the customers visiting and recomendating on of the ten ethnic Indonesian restaurant in Surabaya within the last 6 months. The result of the research found that food quality, personal interaction quality, physical environment quality, and perceived value have positive and significant influence on satisfaction. The satisfaction perceived by the customer has positive and significant influence on trust, commitment, and word of mouth. Trust and commitment have no significant effect on word of mouth intentions. The customers satisfied of the whole ethnic Indonesian restaurant service in Surabaya will be loyal to the restaurant, suck as having positive word of mouth to other people around them
PENGARUH KARAKTERISTIK BADAN USAHA DAN STRUKTUR MODAL TERHADAP PERFORMA PERUSAHAAN DI SEKTOR AGRICULTURE YANG TERDAFTAR DI BURSA EFEK ASEAN PERIODE 2011-2015
Get PDFPenelitian ini bertujuan untuk mengetahui pengaruh variable size, growth, risk, dan tangibility sebagai variable independen terhadap struktur modal perusahaan sebagai variable dependen, dan juga pengaruh variable karakteristik perusahaan dan struktur modal (size, long-term debt, age, liquidity, advertising) terhadap performa perusahaan (ROA) pada sektor agriculture yang terdaftar diBursa Efek ASEAN periode 2011-2015. Penelitian ini menggunakan pendekatan linier dengan model analisis two-stage least square dalam bentuk data panel untuk keseluruhan data observasi yangdigunakan. Jumlah observasi pada penelitian ini sebanyak 275 yang terdiri dari 55 perusahaan (24 perusahaan negara Malaysia, 16 perusahaan negara Indonesia, 8 perusahaan negara Vietnam, 7 perusahaan negara Thailand) selama periode 2011- 2015. Hasil temuan penelitian ini menunjukkan bahwa pada model pertama, size berpengaruh tidak signifikan terhadap long-term debt. Growth, risk dan tangibility berpengaruh positif signifikan terhadap long-term-debt. Pada model kedua, variable long-term debt, size, dan liquidity berpengaruh tidak signifikan terhadap ROA. Sedangkan age dan advertising berpengaruh positif signifikan terhadap ROA
PENERAPAN PERSONNEL DAN CULTURAL CONTROL BERBASIS NILAI KRISTIANI TERHADAP KUALITAS LAYANAN DI KLINIK KECANTIKAN Dr. WIT SURABAYA
Get PDFe recent adoption of informal procedures is a very interesting review, especially for working conditions where the organization is not focused on profit, so the organization strives to pay attention to the satisfaction of existing staff work by building on existing controls, thereby affecting staff performance that will ultimately affect the quality of existing services. The application of Christian values to improve employee performance is one of the methods used by business entities. Therefore, management should be able to build a strong organizational culture and apply appropriate control system design.
This study aims to find out about how the application of personnel and cultural control based on Christian values on service quality and customer satisfaction in clinic beauty. Wit. Therefore, the object of research used is Dr. Wit beauty clinic. During the study, various data used were obtained from various methods, such as interviews, observation, document analysis, and literature study. The results showed that basically the quality of service in a business entity that can be met if the personnel and culture control that is applied well. This study also discusses how the application of Christian values in the personnel and cultural control and provides some improvement or recommendation on the weakness of personnel and cultural control in improving the quality of services that can be considered by the owner of Dr. Wit beauty clinic
PERANCANGAN BRAND IDENTITY LA LUNA DI KOTA MATARAM
Get PDFLa Luna adalah usaha baru yang berada di kota Mataram, produk yang dijual oleh La Luna adalah macam-macam jenis cake. Target market dari La Luna adalah kalangan anak-anak hingga dewasa khususnya pencinta cake ataupun orang yang membutuhkan cake untuk mengadakan suatu kegiatan. Saat ini La Luna belum memiliki toko. La Luna mempunyai permasalahan yaitu belum memiliki identitas dan belum dikenal oleh masyarakat. Dengan adanya permasalahan tersebut La Luna membutuhkan brand identity dan media promosi yang dapat mendukung La Luna agar menjadi dikenal dan kuat di mata target marketnya. Dalam proses perancangan ini teori-teori didapatkan dari website dan buku yang berisi tentang definisi dan penjelasan dari para ahli yang akan digunakan sebagai dasar perancangan brand identity contohnya seperti logo, warna, tipografi. Pembuatan brand identity ini melalui proses analisis data La Luna dan kompetitor. Hasil dari analisis tersebut akan diolah menjadi sebuah konsep yang berbeda dari kompetitor. Kemudian menghasilkan brand identity berupa nama, logo, bentuk, warna, tipografi dan tagline. Kemudian diimplementasikan ke beberapa komponen yaiu Brand Manual Book, signage, label harga, shopping bag, dus cake dan Website. Kemudian dilakukan uji coba dan evaluasi ke beberapa target market untuk mengetahui apakah proses pembuatan brand idenity ini telah sesuai dengan analisis. Dari data uji coba dan evaluasi dapat disimpilkan bahwa brand identity sudah sesuai dengan kebutuhan karena telah diterapkan secara konsisten dan jelas sehingga memudahkan target market untuk mengenali dan mengingat La Luna, informasi pada brand manual book dapat dipahami dengan jelas dan informasi pada media promosi juga tersampaikan
PERANCANGAN TEMPAT BELAJAR DI LUAR RUANGAN UNTUK MELATIH MOTORIK HALUS PADA ANAK USIA 4-8 TAHUN
Get PDFChildren 4-8 years old like to do various activities mainly related to outdoor activities. Outdoor activities is to train fine motor skills such as reading, writing, learning about nature, and drawing are also required. Learning outdoor helps children to be more focus and passionate in learning so children are easier to absorb in receiving new information. But unfortunately there is currently no outdoor furniture that could facilitate children to learn outdoor. This design use observation method on Surabaya’s parks, the libraries in the parks, and also Taman Ceria UBAYA. IDI process is also done with the resource from child psychologist, the teachers, the librarians, and some people who have visited the park.Observation and IDI are aims to obtain data that can be synthesized in the form of staple outdoor furniture design solutions as a place to learn fine motor. This design aims to design outdoor furniture that can help the children to be more focused when learning outdoors. This furniture is also intended as a gathering place for parents and children so that they can learn together outdoors. The result of this design is outdoor furniture that is able to provide facilities for children aged 4-8 years in order to focus on learning fine motor skills such as reading, writing, drawing, and colouring outside with their parents
PERKEMBANGAN EKSPOR DAN STRATEGI PAKAIAN JADI INDONESIA PERIODE 2012 –2016
Get PDFThis paper discusses the development and strategies of export apparel in Indonesia period 2012 –2016. The purpose of this study is to analyze the development of Indonesia’s apparel exports over period of 5 years ( 2012 –2016 ). This research uses descriptive qualitative method to improve the condition that happened about Indonesia’s apparel. The data used in the research is apparel data from 2012 –2016 obtained by government agencies and literature study. The result show that the development of apparel export in 2012–2013 has increased steadily. But in 2013 –2016 the export of apparel has decreased continuously because of the sluggishness of the world economy and the tightness of international market competition and some strategies can be done by the business and the government’s support for the apparel
STUDI EKPLORATORIS DAYA TARIK DESTINASI WISATA DI TROWULAN KABUPATEN MOJOKERTO, 2017
Get PDFOne of the sectors driving economic growth is tourism. The development of tourism has an important role in increasing the absorption of manpower, encouraging the equalization of business opportunity, encouraging the equitable distribution of national development, and contributing to the country's foreign exchange revenue generated from the number of foreign tourists visiting. In this Mojokerto regency aggressively promote tourism in the region, one of which is cultural heritage tourism in Trowulan which has been national standard. This study aims to observe the attractiveness of tourist destinations in Trowulan, the analysis is done by interviewing methods that use 4 components of attraction of tourist destinations (Crouch & Ritchie, 1999) ie Mix of activities, facilitating resources, organization and location. The findings of this study that there is a lack of activity, the gap between organizations and facilities that have not been good if they see the status as a national cultural heritage
PERLINDUNGAN HUKUM BAGI NASABAH AS AKIBAT PEMBLOKIRAN REKENING SECARA SEPIHAK OLEH BANK X ATASPERMINTAAN NASABAH LAIN
Get PDFBank as a intermediary institution has a strategic positioning foreconomy development in Indonesia. In other side,the existenceof bankinginstitution alsorequires society to participate actively in banking activities. Therelation between banking institution and society isin the banking law regulatory.This research will analyzetheaction ofbank Xthat unilaterally blocks AS’Sbankaccount based on request of another customer which causeddisadvantages forAS.The important thing is the existence oflegal protection for customers who aredisadvantaged due bank actions that do not pay attention to the terms of theagreement that has been made, the technical and operational provisions andprudential principles.Between banking institutions and society are need eachother, so legal protection become important to hold public trust to bankinginstitutions