JOURNAL OF BUSINESS STUDIES AND MANAGEMENT REVIEW
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TRAINING FOR FIRE DISASTER PREPARATION AND INITIAL MANAGEMENT OF FIRE WOUND : (A STUDY AT UNIVERSITAS JENDERAL ACHMAD YANI)
Get PDFThe fire disaster preparedness training program aims to increase knowledge and abilities regarding fire alert systems, so that it is hoped that the right attitude will be in the effort to save oneself in the event of a disaster at the campus of Universitas Jenderal Achamd Yani (UNJANI). The methods used in this program are: lectures, practice/implementation, role playing, simulation, mentoring, focus group discussions (FGD) and evaluation with the support of digital technology in the context of making disaster mitigation learning materials. The solutions are: training on fire preparedness; provision of tools, facilities and infrastructure for danger signs and instructions for evacuation and rescue in the event of a fire disaster; providing educational media for campus residents about fire alertness; burn early management training
The effect of halal tour, word of mouth, price and social media on visiting decisions to non muslim countries at pt.tour and travel antavaya palembang
Get PDFThis study aims to determine the effect of the halal tour, word of mouth, price and social media on visiting decisions to non-muslim countries at PT.Tour and Antavaya Travel Palembang. The source of data is primary data through questionnaire. The sample of this study was 110 respondents, technique with purposive sampling method. This research used quantitative methods. with the multiple regression analysis method. The research variables consist of independent variables : 1.Halal Tour, 2.Word of mouth 3.Price 4.Social Media. While the dependent variable is the decision to visit. The result showed a halal tour didn’t significantly influence the visiting decision. Word of mouth, price, and social media are significantly influence on visiting decision
Loyalty program and its influence on customer loyalty on mobile service with customer satisfaction as a mediating variable
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This study aims to analyze 1) the influence of loyalty program benefits on customer satisfaction, 2) the influence of loyalty program on customer loyalty, 3. the influence customer satisfaction on customer loyalty, and 4) the role of customer satisfaction in mediating the relationships of the customer loyalty program and customer loyalty to mobile service providers in Jambi City. To test the benefits of the constructs, a model was developed as a conceptual framework of the research. A total of 202 samples were collected from the mobile user population in Jambi city. Structural Equation Modeling (SEM) with Smart PLS was applied to assess the research model and to test the hypothesis. The result confirmed that the influence of loyalty program benefits directly and significantly affects customer loyalty at coefficient path 0,237 (t statistics = 2,669 < table 1, 96). Customer perceptions significantly affects customer satisfaction at coefficient path 0.625 (t statistical = 2,669 > T table 1, 96). Customer satisfaction also has a significant effect on customer loyalty at path coefficients 0.256 (t stats = 2,893 > T table = 1, 96), and it partly mediates the relationship between Loyalty Programs and customer loyalt
The Influence of Organizational Culture to Supply Chain Performance by Moderating Effect of Transformational Leadership on Manufacturing Company in Riau Island Province
Get PDFThe purpose of this study is to know the relationship of organizational cultures to supply chain performance by moderating effect of supply chain transformational leadership style. The explanatory research was used by testing eight hypotheses for total samples from 171 manufacturing companies being represented by manager in supply chain management divisions of total 850 companies in Riau Island Province as one of region in Indonesia. SEM (Structural Equation Model) was used to analyze the data after getting primary data through questionare. The result of analyze found that: (1a) Development Culture is not significant to affect Supply Chain Performance; (1b) Transformational Leadership Style is significant to moderate relationship between Development Culture and Supply Chain Performance; (2a) Group Culture is significant to affect Supply Chain Performance and positively; (2b) Transformational Leadership Style is significant to moderate relationship between Group Culture and Supply Chain Performance; (3a) Rationale Culture is significant to affect Supply Chain Performance and positively; (3b) Transformational Leadership Style is significant to moderate relationship between Rationale Culture and Supply Chain Performance; (4a) Hierarchy Culture is significant to affect Supply Chain Performance; (4b) Transformational Leadership Style is significant to moderate relationship between Hierarchy Culture and Supply Chain Performance. The managerial implication of this research is as a guidance for decision maker in the company or manager in the supply chain management to implement suitable organizational culture and consider the effect of supply chain transformational leadership style to improve Supply Chain Performance
ANALYSIS OF EMPLOYEE INVOLVEMENT IN ONLINE OJEK DRIVERS IN BATAM CITY
Get PDFThe number of internet users in Indonesia has already reached 64% from the total of Indonesia citizens which is more than 175.4 millions. And in April 2020, the total number of ojek online drivers in Indonesia is estimated to be 4 million drivers. It becomes interesting to make a study about employee engagement on ojek online drivers because of their partnership relation with online transportation company which owns the application. Because ojek online drivers are also free to decide their own operational hours and they can join more than one application, Respondents taken for employee engagement study were obtained through random sampling conducted to ojek online drivers who operated in Batam City. The writer distributed hard copy of 300 questionnaires straight to the drivers who operate in the fields and also distributed the questionnaires by online using Google Form through whatsapp application. After doing the verification and outlier test to 417 respondent data, only 351 data were left for further analysis by using SPSS (Statistical Package for Social Science) version 24. The result of the research described that reward and recognition, employee empowerment and leadership significantly have positive influence to the employee engagement of ojek online drivers to the owner of online transportation application
THE EFFECT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND COUNTERPRODUCTIVE BEHAVIOR ON EMPLOYEE PERFORMANCE WITH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE IN BPR
Get PDFBanking is the one that provides services to customers, in order to create a good image of a businessman. This research aims to analyse the impact of organizational citizenship behavior, counterproductive work behavior, with employee engagement as variable intervening through the impact of employee performance in Bank Perkreditan Rakyat in Batam. The difference in behaviour of each employee is a determinant of their performance in the company. Increased the competition in the banking sector, which continues to compete to create better services.
The behaviour of employee has positive and negative that can affected by colleagues around them. Positive behaviour will affect good performance for the organization and negative behaviour will become an obstacle to an organization. Based on the relationship of existing problems, this research needs to determine the effect of employee behaviour can be involved in their own performance.
Based on authors survey that people who works on Bank Perkreditan Rakyat shows employee behavior that needs to be considered in employee performance appraisal. By looking at several factors and the impact to these employees on the company. In general, the services provided to the financial services sector are important aspects of the banking sector to improve the quality of the organization.
 
PERFORMANCE IMPROVEMENT DISTRICT BELINYU GUARD PT.TIMAH IN THE PRESENCE OF GIVING BONUS COMPENSATION
Get PDFThe purpose of this study is the first one to know is there an increase in the performance of the security guard with their bonuses PT.Timah compensation, the latter in order to give an idea of the performance of the security PT.Timah so as to provide input to the leading companies in making decisions regarding performance improvement and compensation in accordance with the expectations of the workers. This research method is descriptive and qualitative analysis. Resource persons from this study were drawn at random from among the guard PT.Timah, with the number of respondents as many as 10 people. The results obtained from this study is the performance of a high enough security PT.Timah although bonus compensation given by the company is not as expected the guards
FAIRNESS OF SERVICE, TRUST AND CUSTOMER VALUE AS VARIABLE OF ANTECEDENT OF CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS INTERVENING VARIABLE IN PT. BANK JAMBI BRANCH OF MUARA BULIAN
Get PDFThe purpose of this study was to determine the direct effect of service justice, trust and customer value on customer satisfaction, knowing the direct effect of service justice, trust, customer value, and customer satisfaction on customer loyalty, the indirect effect of service justice, trust, customer value on customer loyalty with customer satisfaction as an intervening variable. The population in this study amounted to 32,842. The number of samples taken was 100 respondents. The research method is a quantitative research using field surveys with interviews and questionnaires. The analytical tool used is path analysis. The results showed that: (1) service justice, trust, and customer value simultaneously and partially had a positive and significant effect on customer satisfaction,(2) service justice, trust, customer value, and customer satisfaction simultaneously have positive and significant influence on customer loyalty, while partial service justice, trust, and customer satisfaction has positive and significant impact on customer loyalty and (3) service justice and trust variables indirectly influence the customer loyalty
ENTREPRENEURSHIP INTENTION BASED ON MODIFIED THEORY OF PLANNED BEHAVIOR
Get PDFThe current phenomenon of the number of workforce is not compatible to the available jobs. Based on this phenomenon the workforce should be able to read opportunities for entrepreneurship. This study aims to determine the intentions of students in entrepreneurship by using Theory of Planned Behavior. In addition, the purpose of this study is to be able to know the interest of the millennial generation in entrepreneurship and to be able to find out various factors that can influence the interest of the millennial generation for entrepreneurship. The sampling method used convenience sampling and overall, sample of this study is 190 students in Yogyakarta who have been taking entrepreneurship courses and the selling class. The method used is regression analysis and descriptive using SPSS. The result showed that all of the hypotheses are accepted. Therefore, it strengthen assumption that millennial generation has an interest to the entrepreneurship, then, early education should be completed with hard skill and soft skill as a whole complement to the schola
ONLINE COSTUMER BEHAVIOR IN FOOD TOURISM
Get PDFThe development of technology that is very fast and dynamic, can be utilized by businesses for their business development. Entrepreneurs and costumers can use technology through the internet to get any information needed without distance and time limit. Social media is one of the many online media that is a favorite of businesses because this media provides a way to get closer to costumers. In the food industry, business people keep up with using social media as a forum for the promotion of food products. Furthermore, the food products offered, especially traditional foods of an area, can be one of the efforts for the development of tourism, especially culinary tourism. From the findings of previous literature by (Blanca Garcia Henche, 2018) it is known that social media can be used as a communication strategy in tourism deals in this case regarding food tourism as a form of the tourist experience. This study aims to examine social media marketing in tourist destinations and online customer behavior in food and food tourism into a destination. This study uses a systematic literature review to identify customer behavior in marketing through social media on food products to be a choice in determining tourist destination