JPAP: Jurnal Penelitian Administrasi Publik
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KUALITAS PELAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KETENAGAKERJAAN (Studi tentang pemberian pelayanan BPJS Ketenagakerjaan bagi tenaga kerja di Kantor BPJS Cabang Rungkut Surabaya)
Get PDFIn the public service there are many complaints that occur during the service process, the goal of increasing the quality of service is an important part in serving the community effort to improve the quality standard of service that covers all aspects of service. So that the problem in the quality of service Social Security Employment Agency in providing services for labor. Based on the theory Kotler, about the quality of service. Researchers use assessment indicators Tangible, Reliability, Responsiveness, Confidence and, Empaty. As for supporting this study, researchers used a qualitative method by interviewing, questionnaires, observation and documentation. Data analysis techniques by means of editing, classification of data (data Internal and external) and data analysis. The target is the author of community service performed properly. The results showed that the quality of services performed by the Social Security Agency Employment Branch Rungkut already good. Facilities and infrastructure, responsiveness, reliability, assurance and empathy assessed majority of people are already well as for suggestions for BPJS Employment Branch Rungkut that regard waiting room capacity for less spacious waiting room service, especially the seating in waiting queues are less numerous and officers checking the initial data and the grantor there should be information itself is not merged into one Keywords: Tangible, Reliability, Responsiveness, Confidence and, Empaty
IMPLEMENTASI PROGRAM BERAS MISKIN (RASKIN) DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT RUMAH TANGGA MISKIN DESA MONTOR KECAMATAN BANYUATES KABUPATEN SAMPANG
Get PDFThe purpose of this study to determine Raskin Program Implementation in the village ofthe District Montor Banyuates Sampang, seen from the implementation process, namelyHow Poor Rice Program and Factors of success and failure in the implementation ofRaskin. Data analysis technique used is Data Reduction Based on the results of thisresearch is that the implementation of Raskin in the village of the District MontorBanyuates not run according to the rules It can be known First, regarding any number ofrice distributed, second often incompatible with what was programmed by government,the price of which is not in accordance with the initial planning, the quality of rice uglyFourth, fifth discrepancies raskin prices in 2015, the Sixth of a delay in thedisbursement of Raskin of area is not deposited to Bulog. Factors of success and failureseen from the communication that exists is not good because it was done quickly andthe lack of time for the executive to conduct socialization program, Executive managerof Raskin in the village Montor poorly for full implementation Rice Miskin,implementor at village Montor less prudent in implementing the program Raskin so thatthe distribution of rice Poor (Raskin) is not effective and not well targeted, and Societyin the receiving Raskin mostly unaware of the institution / organization what poor ricewas issued, in the implementation of Raskin Community, the main target of theprogram, it is expected that in every implementation kegiatanya rice for the poorprogram (Raskin) in the village of the District Montor there Banyuates control orsupervision by local authorities to prevent irregularities in the distribution of rice.Keyword : mplementation, Program Beras Miskin, Public Welfare, Sampan
PEMBERDAYAAN MASYARAKAT MELALUI KAMPUNG BINAAN MITRA ASTRA (Studi Eksplanasi Tentang Pemberdayaan Melalui Kampung Binaan Mitra Astra RT 3 dan RT 4 RW 8 Kelurahan Keputih Kecamatan Sukolilo, Kota Surabaya)
Get PDFoai:jurnal.untag-sby.ac.id:article/389CSR (Corporate Social Responsibility) merupakan salah satu kewajiban yang harus dilaksanakan oleh perusahaan sesuai dengan isi pasal 74 Undang- Undang Perseroan Terbatas (UUPT) yang terbaru, yakni UU Nomer 40 Tahun 2007, melalui undang-undang ini, industri atau koprasi-koprasi wajib untuk melaksanakannya.. Meningkatnya tingkat kepedulian kualitas kehidupan, harmonisasi sosial dan lingkungan ini juga mempengaruhi aktivitas dunia bisnis, maka, lahirlah gugatan terhadap peran perusahaan agar mempunyai tanggungjawab sosial. Disinilah salah satu manfaat yang dapat dipetik perusahaan dari kegiatan CSR. Dalam konteks inilah aktifitas Corporate Social Responsibility (CSR) menjadi menu wajib bagi perusahaan, di luar kewajiban yang digariskan undang-undang. Tujuan penelitian ini adalah untuk mengetahui penerapan CSR yang sesuai dengan visi korporasi dan amanat pasal 74 Undang-undang No. 40 Tahun 2007 tentang Perseroan Terbatas dan untuk mengetahui apa saja kendala-kendala yang dihadapi oleh perusahaan dalam implementasinya. Berdasarkan hasil analisa, diperoleh kesimpulan bahwa dalam mengimplementasikan tanggung jawab sosialnya, Group Astra melakukan kegiatan-kegiatan Pemberdayaan Masyarakat yaitu Pemberian bibit produktif dan perbaikan lingkungan, Program Pembuatan Rumah Hijau atau Rumah Kompos, Program Pembuatan Rumah Pintar, Program Pemberian Air Bersih. Sedangkan kendala yang ditemui adalah Proses Pemberian Air Bersih yang belum bisa maksimal dikarenakan tidak memungkinkan di pasang pipa PDAM.Kata Kunci : Implementasi CSR (Corporate Social Responsibility), dan Dampak CSRÂ Corporate Sociao Responsibility
HUBUNGAN ANTARA KUALITAS APARATUR DENGAN KUALITAS PELAYANAN
Get PDFPelayanan publik akhir-akhir ini menjadi isu sentral telah menuntut semua pihak, baik pemerintah dan lembaga masyarakat untuk mengatur kembali pelaksanaannya. Tuntutan masyarakat untuk pelayanan publik yang berkualitas, memiliki prosedur yang jelas, dilaksanakan segera dan dengan biaya yang wajar, terus ke depan dari waktu ke waktu. Dengan demikian penulis mengambil judul Hubungan Antara Kualitas Layanan dan aparat Kualitas (PDAM Tirta studi cahaya besar di Tulungagung) karena banyak keluhan dari pelanggan. Tujuan dari penelitian untuk menentukan respon dari aparat serta hubungan antara kualitas aparatur dengan kualitas layanan. Metode ini menggunakan penelitian deskriptif kualitatif dengan 50 responden dan 20 karyawan di di PDAM Tirta Cahya Tulungagung dengan teknik pengumpulan data melalui observasi, wawancara dan pencatatan data Dari hasil penelitian tersebut dapat disimpulkan bahwa respon dari PDAM Tirta Agung Cahya sudah cukup baik, dilihat dari hasil kuesioner yang diberikan kepada pelanggan dan rata-rata mengatakan respon yang cukup dalam menanggapi keluhan, dan hubungan antara kualitas personil dan kualitas pelayanan berkaitan erat dengan kualitas aparatur dimana indakator yaitu produktivitas, tanggung jawab, tanggap, kualitas pelayanan, akuntabilitas berarti untuk menentukan kualitas aparatur penilaian kualitas pelayanan menentukan kualitas layanan. Kata kunci: Kualitas Aparatur Dan Kualitas PelayananÂ
PENGARUH SOSIAL, EKONOMI, BUDAYA DAN AGAMA TERHADAP KEPUASAN MASYARAKAT PASCA REALISASI JEMBATAN SURAMADU
Get PDFSuramadu bridge has been in operation for three years, but until now have not been ableto boost economic development and Madura. Precisely the community with therealization Suramadu they complained because he was broke by big capital. While theywere able to sell at huge profits claimed to be new business opportunities for theirlongest bridge. In fact, the bridge was deliberately created to generate economicopportunities of the Madurese. Formulation Research, a. Is the satisfaction of the peoplein the social, economic, cultural and religious jointly met after the realization of thelongest bridge? b. Is the satisfaction of the people in the social, economic, cultural andreligious partially fulfilled after the realization of the longest bridge? c. Among thesatisfaction of the people in the social, economic, cultural and religious, which is themost dominant post-realization Suramadu? This study uses quantitative methods.Results of testing the coefficient of determination R2 = .835 (83.5%), meaning that allof these variables together can explain the variation of the dependent variable aroundthe longest Public Satisfaction in Bangkalan (Y), amounting to 83.5%. Fourindependent variables have a strong relationship with the dependent variable, this isindicated by the R value of .914a approaches 1. The result showed that the variables ofSocial Aspects (X1) has a beta coefficient of a high standard is .415 and larger than thethree independent variables the other with a contribution of 41.5% to the influence ofCommunity Satisfaction approximately longest in Bangkalan (Y).Keywords: Social, Economic, Cultural Religious Community Satisfaction, Suramad
PENGARUH MOTIVASI DAN KEMAMPUAN APARAT TERHADAP KUALITAS PELAYANAN PAJAK BUMI DAN BANGUNAN DI DINAS PENDAPATAN DAN PESEDAHAN AGUNG DI KABUPATEN TABANAN, PROPINSI BALI
Get PDFCredible administration will depend on the extent to which the government's ability toprovide quality public services to the community. Public service is not just a matter ofpolitical policy, and provision of facilities - public facilities, but concerns the services -services provided to the public. With such conditions, we can see how important theposition and role of government bureaucracy or the state apparatus in implementingnational development, among other public services. This study sought to look at theability of the government bureaucracy as a public organization in providing services tothe public. This study attempts to reveal how big a factor - micro organizational factorsis motivation and capability of personnel, especially human resources of the servicequality and Building Tax. Dgunakan method is a quantitative method. Results of theanalysis and findings of the research is that the motivation variable pelyanan have aninfluence on the quality of land and building tax that must be implemented. Comparedwith the motivation variable, the variable capability has significant influence where thelevel of near-perfect correlation shows that the composition of the employee who is onthe Department of Revenue and the Supreme Pesedahan Tabanan Regency sufficient.Keywords: Motivation and Ability, Quality of Service, Tabana
PELAYANAN SERTIPIKAT HAK ATAS TANAH DI KANTOR PERTANAHAN KABUPATEN TUBAN (STUDI PENINGKATAN KINERJA PELAYANAN SERTIPIKAT HAK ATAS TANAH MELALAUI PROYEK OPERASI NASIONAL AGRARIA (PRONA) DI KANTOR PERTANAHANKABUPATEN TUBAN)
Get PDFProna is an activity organized by the government in the land sector in general and in thefield of land registration in particular, in the form of land pensertipikatan implementedsimultaneously together (bulk) and the settlement of land disputes that are strategic. Thepurpose of this study is to analyze the performance of the service certificate of landrights through the Land Office Prona in Tuban, as well as to analyze the factors that ledto the performance of the service certificate of land rights through the Land OfficeProna in Tuban. The survey results revealed that the implementation of theImplementation of Public Services On Certificate of Land Through the Land OfficeProna in Tuban has appropriate technical guidelines (Juknis) BPN. The ten principles ofservice stipulated in a decree of the Minister of State Apparatus No. 63 / KEP / M.PAN/ 7/2003 on General Guidelines for the Implementation of Public Service. Not optimalperformance of the public service of the Land Office Prona in Tuban due to lack ofhuman resources, lack of support equipment, as well as the lack of socialization to thecommunity about Prona. In implementing the program Prona Tuban District LandOffice are the problems / obstacles both from the physical aspect, the community, staff,and the financial aspect.Keywords: Services, Prona, Rights to Land, Tuba
PASAR MODERN DAN PASAR TRADISIONAL DALAM GAYA HIDUP MASYARAKAT DI KABUPATEN TABANAN, PROVINSI BALI
Get PDFThe Lifestyle have a major impact on the purchase and consumption of consumerbehaviour of consumers. From time to time an individual’s lifestyle and particular groupof people will move dynamically. However, lifestyle is rapidly changing, so that at acertain time is relatively permanent lifestyle. The existence of Traditional markets inurban areas from time to time further increasingly threatened by rampant construction ofModern Markets. As we know the impact of the existence of Modern Market to retailbusiness managed by cooperative, Traditional Market small and medium enterprise anddraw up a concept on the empowerment of retail business applied by cooperative,Traditional Market small and medium enterprise. The main problem of this study is (1)the position of Traditional Market and Modern Market seen from institutional aspectand the existing regulation, (2) the impact of the existence of Modern Market to retailbusiness managed by cooperative, Traditional market small and medium enterprise seenin aspect of business volume, selling price, worker number and factors affectingconsumer behaviour in determining to shopping and (3) the concept to empower retailbusiness applied by cooperative, Traditional Market small and medium enterprisesimpact to business volume of Traditional Market. Between before and after theexistence of Modern is quite different, in which the business volume of TraditionalMarket was higher before the existence of Modern Market, while variable of sellingprice and worker number is just a slight difference. Based on the analysis, zoningTraditional Markets and Modern markets is the authority of Local GovernmentDevelopments as stipulated in Presidential Regulation Number 112 year 2007concerning settlement and Development of Traditional, Modern Shopping Centres andwho is the embodiment of law No. 5 year 1999 concerning prohibition of Monopolisticpractices and Unfair Business Competition Healthy.Keyword : Life Style , Traditional Market, Modern Market.
ANALISIS IMPLEMENTASI KEBIJAKAN PROGRAM NASIONAL PEMBERDAYAAN MASYARAKAT MANDIRI PERDESAAN (PNPM MP) STUDI KASUS DI KECAMATAN MANGGIS KABUPATEN KARANGASEM TAHUN 2009 DAN 2010
Get PDFPoverty has been a classic, complex and global social symptom. Problemstructure: 1)Are the cultural elements the causes of the helplessness of the poor in Manggis District?2) Does the implementation management affect execution of the National Program forCommunity Empowerment Independent Rural Areas (PNPM MP) in Manggis District?3) Is the implementation of the PNPM PM policy able to empower the people inManggis District? 4) What is the meaning of the PNPM PM implementation at thedistrict, village and subvillage levels? Although the PNPM MP program implementationformally applies the bottom-up theory, the analytical PNPM MP implementationprocesses have shown a strong tendency to use the top-down theory. Theoretically, thePNPM MP program implementation in Manggis District has used the (Wayne Parsons,2005) combined approach. The Merilee Grindle implementation approach is able toexplain the PNPM MP implementation. By adding the communication factors to theGrindle model, the PNPM MPimplementation will resemble the bottom-up inclinedElmore model. Conclusion: first, the cultural factors represent one of the causes ofpoverty, but their impacts are relatively small compared with the natural and structuralfactors. Second, the policy managerial implementation has been successful in the sensethat it has performed all its functions, except for that of control and supervision. Third,the PNPM MP program implementation has complied with the applicable proceduresand provisions (PTO). The PNPM MP implementation has resulted in the capacityincreases of persons/institutions at Sub-district and District levels but has not succeededin reducing the number of the poor people (RTM). Fourth, the PNPM MPimplementation has in general complied with the procedures but the PNPM MPimplementation has not been able to reach the main purpose of the policy, to overcomethe problems of poverty.Key words: poverty, policy implementation, implementation models
KUALITAS PELAYANAN PENGIRIMAN POS EXPRESS DI PT. POS INDONESIA CABANG BARATAJAYA SURABAYA
Get PDFKualitas pelayanan yang baik sangat diperlukan dalam melayani masyarakat, karena semakin baik pelayanan yang diberikan oleh pemberi pelayanan maka kepuasan pelanggan akan semakin meningkat. Jasa pengiriman barang saat ini sudah banyak persaingan dengan sektor swasta. Untuk itu PT. Pos dituntut dapat memiliki nilai lebih dalam menghadapi persaingan yaitu melalui peningkatan kualitas pelayanannya. Salah satu penyebab ketidakpuasan masyarakat adalah kurang maksimalnya kualitas layanan di PT.Pos Indonesia Cabang Baratajaya Surabaya dalam melakukan pelayanan pengiriman. Tujuan dari penelitian ini adalah untuk mengetahui Kualitas Pelayanan Pengiriman Pos Express di PT. Pos Indonesia Cabang Baratajaya Surabaya. Metode yang digunakan dalam penelitian ini adalah metode kualitatif dimana penelitian ini menggunakan data deskriptif  berupa kata-kata tertulis atau lisan dari orang-orang dan perilaku yang dapat diamati. Hasil penelitian menunjukan bahwa kualias pelayanan dalam katagori baik hal ini ditunjukan oleh kriteria berikut : 1) Prosedur pelayanan sudah sesuai dan mudah dipahami, pelanggan tidak mengalami kesulitan dalam menggunakan jasa pengiriman paket pos express. 2) Waktu Penyelesaian Pengiriman Paket Pos Express Mengenai ketepatan waktu pelayanan,masyarakat dinilai sudah cukup memuaskan. 3) Biaya pelayanan yang dikenakan sudah wajar dan sesuai dengan ketentuan, tidak ada biaya tambahan yang dikeluarkan oleh pelanggan. 4) Produk pelayanan di PT. Pos Cabang Baratajaya Surabaya sudah cukup memuaskan. 5) Sarana dan prasarana cukup memadai, kenyamanan ruang pelayanan dan kebersihan gedung sudah cukup nyaman dan bersih. 6) Kompetensi petugas dilihat dari kemampuan petugas, tanggung jawab petugas, kedisiplinan, kesopanan dan keramahan sudah baik akan tetapi masih perlu peningkatan.Kata knci : Kualitas Pelayanan, Pengiriman Pos Express, Kepuasan pelangga