JPAP: Jurnal Penelitian Administrasi Publik
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IMPLEMENTASI KEBIJAKAN TATAKELOLA PESERTA PROGRAM JAMINAN KESEHATAN NASIONAL DI JATIM
Get PDFHealth insurance system is one of the important components in ensuring theneeds of basic human rights, namely health. Government as theimplementing regulations in the fulfillment of basic rights such as healthhave been doing the development, guidance, and acceleration in organizinghealth care. So that the government is very strategic role in theimplementation of the National Health Insurance program (JKN). But thereis one problem JKN program implementation, namely the weakmanagement of the participants. It affects both services and financing JKNprogram. There have been several studies that analyze these problems,among others, the study of health care seeking behavior of participants ofpublic health insurance, the readiness of stakeholders in the implementationof JKN, and the program participant data JKN invalid and not targeted. Sothat in this research conducted a study which aims to analyze themanagement of participants through the method of interpretation, describe,analyze, and the build a model of the implementation of managementpolicies of insured people, and the synchronization of the health insuranceprogram regional level into the health insurance system nationwidemanaged by BPJS Health in the Province of East Java. The results showedthat participants in the program management JKN is not optimal, andcurrently poor people who can not be accommodated in the management ofContribution Recipient (PBI) has been well managed by the regionalgovernment, through the Regional Health Insurance program. Further theparticipant management implementation model is not effective as a modelof policy implementation of Van Metter and Van Horn due to weakoversight of the bureaucratic system and the human resources involved inthe implementation of the management of the participants. Keywords : Implementation of policy, National Health Insurance (JKN), management of participants
PERAN DINAS KEBERSIHAN DAN PERTAMANAN (DKP) DALAM MENINGKATKAN SARANA WISATA KOTA MASYARAKAT KOTA SURABAYA (STUDI KASUS PADA WISATA MANGROVE WONOREJO)
Get PDFTourism is a wide range of tourist activities and supported a variety of facilities and services provided by the public, employers, Government and Local Government. Wonorejo Mangrove Tour became one of the sights that have become icons of Surabaya citizens in the eyes of the local tourist travelers and foreign tourists. However, the actual inside Ecotourism Mangrove Wonorejo Surabaya are still many deficiencies, among others in terms of management and in terms of amenities. Associated with the condition, the author will conduct in-depth studies related to the role of manager of the parties in this case is devoted to and Sanitation Department (DKP) in developing Mangrove Wonorejo Tour as to improve tourist facilities lives in Surabaya city. The purpose of this study was to describe the role and Sanitation Department (DKP) Surabaya City Government on Mangrove Wonorejo Tour improve tourist facilities in the city of Surabaya City community. The research approach used in this study is a qualitative approach. Informants in this study is the travel manager of Mangrove Wonorejo Rungkut and surrounding communities Mangrove Wonorejo Rungkut travel. The collected data were analyzed with descriptive qualitative analysis. The results showed that the role and Sanitation Department (DKP) in Surabaya on Mangrove Wonorejo Tour in improving tourism facilities the city lives in Surabaya is just a role and focus in the cleanliness and landscaping in Wonorejo Mangrove Tour. More attention and Sanitation Department (DKP) in Surabaya to the tourist destination in this case is Mangrove tour Wonorejo Tour more emphasis on hygiene. And Sanitation Department (DKP) in Surabaya has always appealed to the manager and the local community to always keep the Mangrove Wonorejo sites. The management and the local community can then give an example of protecting the environment, especially in tourist locations mangrove Wonorejo that visitors have the awareness to jointly preserve mangrove ecosystems.Keywords: Tourism, Tour Facilitation City, and Sanitation Department (DKP
PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elektronik Kartu Tanda Penduduk Berbasis Good) Governance Di Kecamatan Sukolilo Surabaya)
Get PDFIn era globalization the state is expected to change for the better, one of them in the service of maintenance of manufacture Electronic Identity Card. In realizing the changes the government is expected to apply the principles of good governance in giving services must oriented to meeting the needs and satisfaction of the people. This research aims to determine the quality of service maintenance of manufacture Electronic Identity Card based on good governance. Data collection was conducted using questionnaires, interviews, and observations in the District Sukolilo Surabaya, questionnaires were distributed to the public as much as 25 informants. Methods for the data analysis is a data reduction, data presentation, and draw conclusions. The results of the study to get a whole that the implementation aspects of good governance to the dimensions of quality of public services have not felt very good satisfaction just people feel good.Keywords: good governance, the quality of service
ANALISIS KUALITAS PELAYANAN DINAS PEMADAM KEBAKARAN KOTA SURABAYA
Get PDFCreating Good Governance is the role of the Government to improve the welfare of thecommunity. For the essence of government is public service. The Fire Department is anagency of local government office which is engaged in the social community services,particularly services in the handling of the fire hazard. The purpose of this study was todetermine the quality of service in the fire department of Surabaya in accordance withservice quality dimensions of Agus Dwiyanto namely: the attitude of the officer, theprocedures, time, facilities and services. Informants were taken are the people who neverget the services and Surabaya City Firefighters. In the method of data collection, theresearchers used primary data by using a questionnaire to the informant. The results showedthat the quality of service at the Fire Department in Surabaya based on five dimensions ofservice quality in general has not been fulfilled optimally. Particularly on indicators ofresponsiveness officer, indicators ease of the procedure, according to SOP service indicatorand service satisfaction indicators get low grades. Therefore, the Government Office offires are expected soon as possible to fix the procedures and services as well as the attitudeof officers to serve the community with optimal namely by providing training andeducation to the intense fire officials that the ability and insight to grow.Keywords: quality, servic
IMPLEMENTASI PERATURAN MENTERI KELAUTAN DAN PERIKANAN REPUBLIK INDONESIA NOMOR PER. 19/MEN/2010 Tentang Pengendalian Sistem Jaminan Mutu dan Keamanan Hasil Perikanan (Studi Mengenai Pelaksanaan Pemberian Sertifikat Ekspor Ikan Di Balai Karantina Kelas I
Get PDFCertification of fish exports carried out in order to ensure that fish or fishery products were produce from the territory of the Republic of Indonesia free of pest quarantine fish or illness that required, according to the type and amount with the accompanying documents as well as free or do not have the potential as a medium for disease be transmitted to humans. The purpose of this research is to analyze and describe the fish export certification services in Class I Fish Quarantine Surabaya, and to describe the positive impact gained the certification of exports of fish in Fish Quarantine Class I Surabaya. Analysis data techniques used in this research is descriptive qualitative data analysis techniques. The results showed that: a) fish export certification services in Class I Fish Quarantine Surabaya basically been carried out in accordance with the existing procedures that provide fast service, precise, inexpensive, safe, fair and accountable. However, there is a shortage of human resources side, there are the employees or less service personnel to be friendly to the public while giving fish export certification services; and b) The positive impact of obtaining export fish certification in Fish Quarantine Class I Surabaya are fish exporter obtained evidence that fish to be exported has met the requirements and declared free of the pest, quarantine fish or illness that required, so that the process of fish export activities can to do.Keywords: Implementation, Fish Export Certificates, Certification Service
PERAN MANAJEMEN PD “PASAR SURYA†DALAM MENINGKATKAN KONTRIBUSI PENDAPATAN ASLI DAERAH (PAD) KOTA SURABAYA (Studi Kasus pada PD Pasar Surya Pasar Rungkut Baru)
Get PDFManagement of PD Pasar Surya Pasar Baru Rungkut still lacking even impressed neglected, therefore we need a change in the management of PD Pasar Surya Pasar Baru Rungkut to play a more in increasing its contribution to revenue (PAD) in Surabaya. The purpose of this study was to determine and describe the role of the management of PD Pasar Surya Pasar Baru Rungkut in Increasing Revenue (PAD) in Surabaya. This study was a qualitative research. Informants in this study consists of the management and managers Rungkut Pasar Baru, New Rungkut market traders and parking attendants in Rungkut Pasar Baru. Data were analyzed with descriptive qualitative data analysis techniques. The results showed that the management role of PD Pasar Surya Pasar Baru Rungkut in increasing contributions to revenue (PAD) in Surabaya is on the management booths of the existing market. Their booths empty marketplace utilized leased to the merchant market which are located adjacent to the PD Pasar Surya Rungkut Pasar Baru as a warehouse for the number of booths that there is more than the number of traders in Pasar Surya PD Pasar Baru Rungkut. This fact has provided additional income and budget for PD Pasar Surya Pasar Baru Rungkut so as to contribute also on enhancements to revenue (PAD) in Surabaya. Suggestions can be submitted related to the study are PD Pasar Surya Pasar Rungkut Baru supposed to promote and encourage street vendors (PKL) or to traders who do not have a location to sell fixed in the District Rungkut to rent booths PD Pasar Surya Pasar Rungkut Baru in conduct trading activities.Keywords: Role Management, Local Revenue (PAD), Regional Companies Marke
IMPLEMENTASI KEBIJAKAN PENGADAAN BARANG/JASA PEMERINTAH
Get PDFThe phenomenon that made into the object of research is the implementation ofthe procurement of goods/services of government in Karimun. The researchobjective was to discuss the implementation of the procurement of goods/services; discusses the factors that determine the effectiveness, efficiency andaccountability in the implementation of the procurement of goods/services; andobtaining the right policy implementation model for conducting procurement ofgovernment goods/services. The study used a qualitative approach. Determinationinformant as much as 7 informant research study using purposive samplingtechnique. Secondary data collection using literature study and study documents.Primary data collection using interviews and observation techniques. The dataanalysis using descriptive analysis with triangulation approach. Results of thestudy are the following, Implementation of the procurement of goods/services inKarimun Regency Government is implementing Karimun Regent RegulationNumber 31 Year 2012 on the Establishment of Procurement Services UnitGoods/Services Regional Governments Karimun. Implementation of procurementpolicy in question is an activity to obtain goods/services by SKPD that the processstarts from planning until completion of all activities need to obtaingoods/services. The procurement of goods/services are guided by the PresidentialDecree Number 54 Year 2010 concerning Procurement of GovernmentGoods/Services as well as regulation changes, the last Presidential DecreeNumber 172 Year 2014 on the Amendment to the three Presidential DecreeNumber 54 of 2010. The implementation of the procurement of goods/services ofgovernment in Karimun not optimal because there are still weaknesses incommunication management procurement of goods/services. The factors thatdetermine the effectiveness, efficiency and accountability in the procurement ofgovernment goods/services in Karimun is communication, resources, dispositionapparatus attitudes and bureaucratic structure. Among the four factors, thecommunication in the process of implementation of the policy is a factor that mostdetermines the effectiveness, efficiency and accountability in the procurement ofgovernment goods / services in Karimun.Keywords: Policy Implementation, Government, Goods /ServicesProcurementÂ
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PESERTA BPJS DI PUSKESMAS PANDIAN KABUPATEN SUMENEP
Get PDFPatient satisfaction as users of services is one indicator in assessing the quality of services at the health center. High satisfaction will show the success of the health center in providing quality health services. After a preliminary study showed that there are patients who are not satisfied with the services provided. The purpose of this study was to analyze the influence of service quality on patient satisfaction BPJS participants in Puskesmas Pandian Sumenep.Type of quantitative research. The study population was a participant at the health center BPJS Pandian Sumenep much as 225 respondents and a sample of 144 respondents. Data collection techniques using variable measurement based questionnaire with Likert scale. Analysis of data using statistical Spearment Rank test.Hypothesis test results Ï value: 0.00 and 0.05 α so that it can be concluded that the Ï value <α and can be described that the value of H0 that there is a relationship between service quality and patient satisfaction.The results of this study indicate that service quality has a significant influence on patient satisfaction, hence providing health care should pay attention to the quality of services provided.Keywords: Quality of Care, Patient Satisfactio
HUBUNGAN PENERAPAN MANAJEMEN PUSKESMAS DAN KOMITMEN KERJA PETUGAS DENGAN MUTU PELAYANAN PENGOBATAN DI POLI UMUM PUSKESMAS KABUPATEN BANGKALAN (Studi di Puskesmas Se-Kabupaten Bangkalan)
Get PDFHealth care quality problems in health centers is growing into a serious public health problem . The low quality of puskesmas is often a complaint from the public . The demands of today's society will be quality health services is increasing. a strong commitment to be willing to devote all its capabilities for the benefit of health centers in improving the quality of health services. This research is analytic survey research with cross sectional approach with quantitative approach . Data collection at once at a time (point time approach) . The total sample of 105 doctors and nurses at the health center of Bangkalan Public Poli . To test the relationship pattern researchers used an analysis tool of logistic regression chi square test with SPSS version 16 . The results showed that: 1) with a p value of 0.001 No Relationship Management Application Service Quality Medical health center, 2) with p value 0.000 Labour Relations Officers Commitment to Quality Medical Care. Employees who have work commitments to be more responsible in providing the best service qualityKeywords : Application management clinic, working Commitment , Quality of Servic
PELAKSANAAN KEBIJAKAN BADAN PENYELENGGARAAN JAMINAN SOSIAL (BPJS) DI KABUPATEN JOMBANG
Get PDFBPJS health targets provide benefits to all those involved in BPJS, meetingmedical needs of participants, the precautionary principle of sustainabletransparency in financial management BPJS. Many of the problems in itsimplementation, namely the health care system, payment systems, and thequality of health care systems. Purpose of this study is to describe, analyzeand Interpret the implementation of Program Policy BPJS using a modelapproach to the implementation of policies of George Edward III and vanMatter van Horn. Analyze and interpret the limiting factor and drivingforce in the implementation of the Program Policy BPJS Develop modelimplementation of effective policies BPJS Program - efficient fit thepurpose of providing health services to the community. This research wasconducted using qualitative method. Implementation of the marked lack ofcoordination/communication, lack of socialization. The existence of awaiting period the user card BPJS can only be activated one week afterregistration is received and may only select one health facility to obtain areferral and can not go to faskes other and service flow tiered very difficultfor the patient (member BPJS), as well as payment of medical expenses arenot borne entirely by BPJS. Communication - socialization of theadministration and the issue of quality of service is still lacking, the endpeople do not understand the process of administration , patient carefacilities are still limited .Keywords : Health service, implementation, BPJS, Jomban