JPAP: Jurnal Penelitian Administrasi Publik
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HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP BPJS KELAS III (STUDI KASUS DI RSU HAJI SURABAYA)
Get PDFService Quality Relationship With The Satisfaction Of Interpatient Patient Patients Class By III. Health service is a basic right owned by every individual and must be fulfilled by the government, along with improving the living standards of the better and see the performance of government bureaucracy that is still far from public expectations, the government in this case the General Hospital is required to improve itself improve health services for the community, especially services at inpatient BPJS class III. Since since BPJS and other government programs, currently based on assessment, the quality of health services, especially inpatient care, is more likely to decrease if the value of patient satisfaction.            This study aims to analyze the quality of service with patient satisfaction through seven dimensions of health quality consisting of Guarantees, Empathy, Reliability, Responsiveness, Physical Views, Medical Services and Professionalism. Dimension is used to analyze the quality of service with satisfaction of inpatient BPJS class III in RSU Haji Surabaya.            The method used in this study using descriptive qualitative methods, data sources used are primary data and secondary data. In the study the authors also used research techniques in the form of observation / observation, interviews and documentation in order to obtain primary data to find out how the quality of service with patient satisfaction BPJS class III in RSU Haji Surabaya.            Based on the result of the analysis and the discussion that has been done, the quality of service with the satisfaction of the inpatients of BPJS class III hospital in RSU Haji Surabaya, according to the dimension of guarantee, empathy, reliability, responsiveness, medical service and professionalism of inpatient grade III service at RSU Haji Surabaya said good, so that patients feel satisfied, while the physical display dimensions are still said to be quite good and patients feel quite satisfied. This is evidenced by the room is quite hot and the bathroom can be said not too clean. Keywords: Quality of service, Patient satisfaction, The quality of service with the patient relationship satisfactio
EFEKTIVITAS PELAYANAN SURAT KETERANGAN CATATAN KEPOLISIAN (SKCK) DI POLSEK DRIYOREJO
Get PDFPublic service is essentially the provision of excellent service to the community which is the embodiment of the obligations of the government apparatus as a public servant but the condition in the community shows that the public service in the form of police administration service especially in the case of making Police Note Certificate (SKCK) has not fully run well and Encountered obstacles. In this study aims to determine the effectiveness of SKCK service in Driyorejo Polsek where the research is to answer the formulation of the proposed problem. The type of research used in this research is descriptive research with qualitative approach. The survey method used is the interview method to the employees and the community who perform SKCK service. Indicators used are indicators of service effectiveness, which include simplicity, clarity and certainty, security, openness, efficiency, economics, equity and equity and timeliness. Based on the results of interviews obtained can be concluded that the performance of employees who conducted Polsek Driyorejo in serving the community has been effective because the people who do the service already feel good against the performance of officers Driyorejo Police.Keywords : Service Effectiveness, SKCK Servic
PEMBERDAYAAN SEKOLAH DAN KOMITE SEKOLAH (STUDI EVALUASI KEBIJAKAN PADA PROGRAM BOS) DI KABUPATEN PACITAN
Get PDFSchool Operational Aid (BOS) is a government policy through the Ministry of Educationand Culture, which is fully authorized its management to the schools by referring to theconditions set by the government. Schools with School Committee work together inutilizing the BOS funds to improve access and quality of education. With theimplementation of BOS policy on school, then it have need of evaluating the BOS policywhich this study discuss the empowerment of schools and the School Committee in themanagement of BOS. The problems of this research are about how: (1). The level of policyperformance of the BOS program; (2). The level of policy effectiveness of BOS program;(3). The level of policy outcome of the BOS program; (4). The policy impact of the BOSprogram. These four issues are analyzed in relation to empowerment of school and schoolcommittee. This research applied descriptive qualitative method, with the data in the formof descriptions of the activities, work systems or behaviors exist in Pacitan EducationDepartment, Schools and the School Committee recipient of BOS funds as the subject ofthe research. Data obtained by interview, observation and documentation studies. From thedata analysis and discussion, it is concluded as follows: First: The level of performance ofthe BOS policy have achieved the objectives which the BOS has been targeted to help thepoor students and ease the burden of other students; Second: The level of efficiencyindicates that with the lack of BOS funds schools can still carry out activities to reach thestandard results; Third: The level of outcomes have succeeded in increasing APK, controlfor APS, graduates proceed to a higher level, the BOS fund management transparent andaccountable, the increase of parents participation in helping schools, results of NilaiEbtanas Murni (NEM) increases, an increasing number of schools are accredited B;Fourth: The impact of policy on the BOS program, among others, the increase in theHuman Development Index (HDI), the increase in students passing the national exam andan increase in per capita income. Empowerment Schools and School Committee berealized where the school and the school committee has been undergoing development,strengthening the potential / power and independence.keywords : Empowerment, School and School Committee, Policy on the BOS program
IMPLEMENTASI PERENCANAAN PEMBANGUNAN DAERAH (Studi tentang Musrenbang di Kabupaten Sumenep)
Get PDFRegional Development Planning through Musrenbang a means to foster initiativeand active role in community development planning (Bottom Up Planning) aremechanically and functionally with activities planned development based on theprinciple of consensus, mobilize and improve the initiatives and participation ofthe community to carry out development in an integrated and foster the dynamicconditions of the community. This research method using a qualitative approach.Research carried out by focusing on two districts and three villages and thevillages and informants deliberately determined among the actors involved in theimplementation of planning forums. Of the several theories of implementation, thecombination approach better able to explain than the top-down, bottom-upapproach and the critical-creative approach. While the implementation modelMerilee Griddle (1980) combined with Elmore models more appropriate toanalyze the implementation of Musrenbang compared with models otherimplementations.Keywords: Implementation, Musrenbang, Public Participatio
EVALUASI KEBIJAKAN PENGELOLAAN SAMPAH DI TPA GUNUNG PANGGUNG KABUPATEN TUBAN
Get PDFThis study aimed to evaluate waste management policy in the Gunung Panggung landfill Tuban Regency with the approach of the five criteria, namely effectiveness, accuracy, adequacy, equity and responsity well as to give advice/recommendations corrective measures to be taken by the Government of Tuban in organizing the waste management in the Gunung Panggung landfill. The method used is descriptive qualitative method. The research object itself is Gunung Panggung Landfill of Tuban Regency as the end point of local government in providing waste management services for the city of Tuban.The results showed that the implementation of waste management at the Gunung Panggung Landfill of Tuban Regency not meet the criteria of accuracy, effectiveness, adequacy, equity and responsitas. This is demonstrated by the performance measurement input selection method that is controlled landfills were not right either the rules or the management of the environment, the low amount of the budget provided for waste management (equivalent to Rp. 950.00/man.month), the limited number of local regulations set to support waste management (only 1 regulations), are still insufficient numbers of technical personnel manager of the landfill, the organizer of the function of institutional forms of waste management is still a part of SKPD lead to less flexible role in the management of budgetary institutions. While the output performance benchmark showed that the waste management policies do not yet meet the criteria of equity, this is evidenced by the low coverage of landfill Mountain Stage (66.73%) and the low awareness of the public to participate in waste management activities, namely awareness to pay a levy of waste (3%) and awareness to waste reduction (27.67%) indicates that the policies implemented have not been responsive to the community.For the Government of Tuban Regency expected to immediately make corrections which are applying the sanitary landfill system by increasing the number of technical personnel manager of the landfill, reviewed the institutional forms and to set local regulations on public participation in waste management.Keywords: Public Policy, Criteria Evaluation and Waste Managemen
STRATEGI PEMERINTAH KABUPATEN MOJOKERTO UNTUKMENINGKATKAN KUALITAS PELAYANAN DI SEKTOR PARIWISATA (Studin Pada Dinas Pemuda, Olahraga, Kebudayaan dan Pariwisata Kabupaten Mojokerto)
Get PDFSector Tourism sevice is one of the effort that can improve tourism interprice in those area. This research is to know and always the tourism condition, strategy to improve the sector tourism service done by public young service, sport, culture and tourism of Mojokerto district. But tourism sector still has some obstacle so is is need some strategies to improve the quality of service by the district goverment at tourism in Mojokerto. To know the strategy to improve the quality of tourism sector service, so in this research , the researcher used qualitative method with description approach. Based on the research, the researcher found that there were there strategies which were used by the public young service, sport, culture and tourismof Mojokerto district to improve the quality of the tourism sektor service. Those were improve the tourism, tourism promotion, and contruction tourism interprise. But in those strategies still have some obstacles whether internal or external obstacle.Key words : Strategy, Tourism Service, Quality of Service
REFORMASI BIROKRASI ADMINISTRASI PELAYANAN PAJAK KENDARAAN BERMOTOR BERBASIS MOBILE TECHNOLOGY DI KANTOR BERSAMA SAMSAT PROVINSI JAWA TIMUR
Get PDFThis study aims to analyze and understand the urgency the development of bureaucracy reform as one of the regional taxation service administration reform comprises of policies regulation element, human resources, information technology and coordination to resulting in public service is clearly its benchmark toward data efficiency and effectiveness improvement of governance and procedures in KB Samsat and also increasing transparency and accountability, so simultaneous commitment of the action to determine the successful of bureaucracy reforms implementation. Bureaucracy reforms of regional taxation service administration in KB Samsat with mobile technology to answer the service development challenges already done by KB Samsat of East Java and the developing of tax service administration on motor vehicles is paperless-based or further development. These development done sustainable from human resource, institutional and visionary leadership by creating Samsat service fall into 2 lockets with Conventional Samsat, Semi Modern Samsat and Modern Samsat models with cooperation Government to Government (G to G), Goverment to Bussines (G to B), Goverment to Citizen (G to C) by benefitting optimum information technology toward mobile technology then emerge service product and report administration suitable with people’s expectation today.Keywords : Bureaucratic Reform, Public Service Innovation, Tax Administation Reform, Mobile Technology
IMPLEMENTASI KEBIJAKAN BPJS KESEHATAN DI KOTA SURABAYA (Studi Tentang Kepesertaan PBI Jaminan Kesehatan Dalam Mengakses Pelayanan Kesehatan)
Get PDFBPJS health targets for member PBI provide convenience for participants in accessing health services financed by the government, the principle of prudence sustainable BPJS transparency in financial management. The purpose of this study is to describe, analyze and Interpret the implementation of Program Policy BPJS using a model approach to the implementation of policies of George Edward III and Develop policy model in implementation program is effective and efficient BPJS appropriate purpose to provide health services to poor people in Surabaya. This research was conducted using qualitative method. Implementation begins with socialization to the provider of health services such as health centers and hospitals. Financing members funded by PBI budget Surabaya Surabaya Goverment through the budget to the health budget. Membership data collection continued through cooperation between Bapemas and the Department of Health to add and remove members of PBI budget Surabaya. Health Department will continue its coordination and supervision of health care providers and handles complaints from members of PBI.Keywords: health care, Implementation, Poverty, BPJS, Surabay
PELAYANAN ADUAN MASYARAKAT DI TVRI SURABAYA JAWA TIMUR (Studi Tentang Pelaksanaan SOP Pelayanan Gangguan Teknis Siaran di TVRI Surabaya, Jawa Timur Dalam Rangka Peningkatan Kinerja layanan Masyarakat)
Get PDFTVRI East Java currently has a good network of technology-related information but there is no integrated information system with both involved in the management of data and information for the whole part of the organizational unit. Penyiaran production program areas still have to create and print a document to request approval of the technique. It should have been done automatically via the information system is not done manually. Information systems that can integrate all the data on all organizational units so that the fieldmanual programdon’t need to print data when making a television program.This study aims to determine and analyze the implementation of the SOP on the technical problems broadcast on TVRI East Java and public service performance complaints TVRI East Java. The research method using a questionnaire or questionnaires with interviews and observation. Mechanical analysis using qualitative analysis. There are three respondents surveyed in this study by answering questions based on a questionnaire given to assess the informant opinion on the implementation of the SOP, public complaints service and employee performance. Free or independent variables namely SOP and services while the dependent variable or the dependent employee performance. The results based on the results of the processing of qualitative data through interviews and observations as a whole informant or informants judge that the service being assessed through five indicators, namely tangible, assurance, responsiveness, reliability and empathy showed a positive response and reward employee performance TVRI East Java, ranging from service staff and information. SOP implementation of the technical problems broadcasts done by all employees involved TVRI handle the technical problems of this release. Results of the public service complaints, shows that the public service complaints Java TVRI well. It can diliihat of data processing has been done based on observations and interviews conducted by the researchers.Keyword: Public Service Complaints, SOP, Employee Performanc
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KELULUSAN UJI KOMPETENSI NERS INDONESIA
Get PDFThis competence test is same as national examination UN that we have done when we are in senior high school. The implementation of competence test was felt as accruing load especially for nurse profession student, it’s because in previous time there was not competence test. In this case, “Majelis Tenaga Kesehatan Indonesia†(MTKI) decided that new graduation must have competence test. The implementation of competence test becomes a notice because nurse profession students who failed in this test they will unregister as a candidate of nurse in Indonesia, so that, the obligation must have competence test for nursing students caused some phenomena like afraid, strained, worried and downtrodden. The Research method that the researcher used was correlational quantitative and cross-sectional approach as the observation’s method, variable try out, IPK, learning style and Indonesian nursing competency test passing grade. The population in this research was 145 students and the sample chosen 59 students. This research used random sampling technique. The instrument to collect data were documentation and questioner, analyze data used Fisher’s Exact Test with 0,05. The result of the study showed that p=0.000 because p<a so that Ho is rejected, Thus it can be concluded that there are correlations between try out, IPK, learning style and Indonesian nursing competency test passing grade. For further researchers, I hope that can do continued study about other factors that influence Indonesian nursing competency test passing grade, so that next researcher can find the right solution to solve high value of failed problems in Indonesian nursing competency test passing grade.Keywords: Try Out, IPK, Learning Style and Indonesian Nursing Competency Test Passing Grade