JPAP: Jurnal Penelitian Administrasi Publik
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PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elekronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya)
Get PDFImplementation of good governance in public service. The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service.Â
Penguatan Institusi Lokal dan Menggerakkan Modal Sosial Melalui Komunitas Untuk Menciptakan Kampung Berdaya
Get PDFIn carrying out its work a manager will use the concepts of management to facilitate the implementation of the task. By applying good public management practices and true, then the success of building a village will be realized. This research uses qualitative method by using the main instrument of Chairman of RW which is also Chairman of 3G Community. Some supporting instruments include observation and interview guidelines and secondary data. The conclusion of this research is to plan and implement environmental improvement in the region of Glintung, the Head of RW directly formed a community called "Community of 3G" (Glintung Go Green). With the Chairman of the RW who also served as Manager in the community, now the village of Glintung transformed into a powerless village. This condition is because the 3G community has good management and strategy and effective in supporting the success of the program. As an umbrella for the implementation of environmental improvement, the Community adopted the management of the company for the public sector. While the big strategy is the empowerment of citizens through 3G community. Where the strategy gives a lot of benefits in the form of livelihood of citizens and communities in the implementation of environmental improvement.Keywords: Community, Social Movement, Public Management, Local Institutio
PARTISIPASI MASYARAKAT DALAM PEMBUATAN IZIN MENDIRIKAN BANGUNAN DI KECAMATAN GUBENG
Get PDFCommunity participation in making building permits in Gubeng Sub-District. Building Permit is a decision of the Surabaya City Government that must be owned by each building, especially residential buildings, of course, required a regulation that serves as a controlling tool to ensure that the building will be built to ensure the safety of people who will stay in the house so that people People around the house. And the participation of the community is very little in this case, because the lack of socialization so that people still do not have the awareness to make the IMB. The purpose of this research is to find out how community participation in making IMB at Gubeng District Office. While to solve the problem researchers use qualitative research methods. The conclusion of this research is that community participation in making IMB in Gubeng Sub-district Office is still passive, lack of socialization, and lack of public awareness to make IMB and also society many do not know about procedure or procedure in making IMB and finally They forget or do not fulfill their obligation to have IMB. Keywords: Participation, Building Permit
IMPLEMENTASI KEBIJAKAN JAMINAN SOSIAL KETENAGAKERJAAAN PADA SEKTOR PUBLIK (Studi tentang Aspek Penahapan Kepesertaan BPJS Ketenagakerjaan di Universitas Brawijaya Malang)
Get PDFImplementation of Social Security Policy in Public Sector Study in Brawijaya University Malang. The establishment of Social Security Provider through Law Number 24 Year 2011 on National Social Security Provider is the implementation of national social security program which aims to provide welfare guarantee for all Indonesian people. Employers other than state organizers in accordance with the scale of their business since July 1, 2015 must register its employees to be a participant in Social Security Provider of Manpower (BPJS Ketenagakerjaan). Policy for registration stages as BPJS Ketenagakerjaan participants are set in the Presidential Regulation No. 109 Year 2013. Educational institutions are targeted by BPJS Ketenagakerjaan because in it has a workforce that has not get a guarantee for his work. Brawijaya University has received socialization from BPJS Ketenagakerjaan of Malang and approved the existence of the policy. As a State University, Brawijaya University has a lot of manpower, but still has not enlisted its workers to become a participant in BPJS Ketenagakerjaan. Key words: Implementation, Policy of Manpower Social Security Program, Membership Stagin
KUALITAS PELAYANAN DI MUSEUM KAMBANG PUTIH, TUBAN
Get PDFThis study was conducted to determine the quality of service in the Museum Kambang Putih, Tuban in providing services to visitors. This research is a qualitative descriptive study.The focus of research is based on five dimensions of the five dimensions of service quality (SERQUAL) by Parasuraman that is tangible, reliability, responsivenees, assurance, and empathy. These results indicate that the quality of service in the Museum Kambang Putih, Tuban already implementing tangible dimension, reliability, responsivenees, assurance and empathy and its indicators going pretty well. Dimensions responsivenees, assurance and empathy has been running very well and in line with expectations of visitors. But there are several dimensions and their indicators have not been going well and does not meet the wishes of visitors, among other tangible dimension to the indicators amenities to make the inconvenience visitors in museum and includes facilities are not complete, as well as dimensional reliability indicator of officers in the field of education is not in the room so the clerk there and help provide information on the collections and historic objects, due to the lack of education officials in the Museum Kambang Putih, Tuban.Keywords: Quality of Service, Public Service, Museu
PELAKSANAAN PELAYANAN PRIMA PADA ACCOUNT REPRESENTATIVE ( AR ) DI KPP PRATAMA WONOCOLO SURABAYA
Get PDFImplementation of Prima Services on Representative Account (AR) in KPP Pratama Wonocolo Surabaya. Account Representative is the officer in charge at the Pratama Tax Office, which has already applied modern administrative system. This research aims to gain an overview of the characteristics of excellent service implementation at the KPP Pratama Surabaya Wonocolo. The implementation of excellent especially by officials Account Representative (AR) departmend of supervision and and consultation. The data were obtained from observations and interviews with relevant parties, especially AR department of supervision and consultation at the KPP Pratama Surabaya Wonocolo and the taxpayer. The results of the interviews and the data collected were analyzed using descriptive method with interpretive approach. Results from the research showed that in general the officials Accounting Representative (AR) of KPP Pratama Surabaya Wonocolo indicates excellent service with good implementation, the overview of the implementation of service excellence at the KPP pratama Surabaya Wonocolo was shown with attitudes approach related to care, efforts to serve with the best act that is based on ability, attitude, attention, appearance, actions, and responsibilities. To support these actions must be supported by integrity, professionalism (accountability and commitment), synergy, services (sincerity and transparency) and ethical code. Meanwhile, to achieve the objective of satisfaction was shown with some of the responses from taxpayer in general. Keywords : implementation, Accounting Representative, excellent servic
PENGARUH SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN (Studi Tentang Pengaruh Sumber Daya Manusia Terhadap Kualitas Pelayanan Di Kantor Pemerintah Kecamatan Kutorejo Kabupaten Mojokerto)
Get PDFThe best human resources in the organization give so important effect. The best of an organization is affected by the quality of the people. The government is an organization that is cooperation in their jobs description. In addition to quality, achieving goals, even operationally able to provide satisfactory service to the public. The problem of this studi is about significant influence between of human resources to service quality. This study aims to determine the significant influence of human resources to service quality. The method used quantitative data collection techniques used questionnaires with Likert scale or interval. Mechanical analysis used simple linear regression analysis by SPSS. There are 100 respondents surveyed in this study by answering statements based on questionnaires given to assess public opinion on the human resources and the effect to quality of service. Independent variables is human resource and the dependent variable is quality of service. The P-value of t test is 0,000 the value is less than 0,05 and the value of correlation is 0,821 or 82,1% (R2) and the coefficient determination is 0,674 or 67,4% (R). The result show that human resources affect significantly and correlation effectly to quality of service at Government Office of Kutorejo in Mojokerto. Keywords: Human Resource, Quality of Servic
STRATEGI PENGEMBANGAN USAHA MIKRO, KECIL DAN MENENGAH (UMKM) EKONOMI KREATIF KERAJINAN KULIT DI KABUPATEN MAGETAN (Studi Pada Dinas Perindustrian dan Perdagangan Kabupaten Magetan)
Get PDFMicro, Small And Medium Enterprise Development Strategy of Creative Economy Leather In Magetan (Study At Magetan Industry And Trade Office). In the development of Micro, Small and Medium Enterprises leather crafts needed a good strategy to foster a more positive direction. The government, ie related agencies and related stakeholders are expected to provide solutions in every problem that exists. The purpose of this study is to describe, analyze and provide the right strategy formula to develop Micro, Small and Medium Enterprises leather crafts. The method chosen in this research is SWOT with score card. Field findings indicate that there are problems related to the development of production, human resource development and marketing. Keywords: Strategy, Development, UMKM, Leather Craf
Pengembangan UMKM di Kabupaten Tuban
Get PDFImplementation of SME's development in Tuban District. The development of SME's becomes an responsibilty for every region, because of this sector is able to absorb a lot of labor and also have positive developments in economic development efforts in the region. The theory used are economic development and SME's. The results of this study are 1) Local government commitment in the development of MSMEs is still not optimal and can be improved further by strengthening the various sectors supporting the development of SME's. 2) In the development of SME's in Tuban Regency is the responsibility of several parties, but there are still some parties whose role and business is still not optimal. 3) The types of activities that have been carried out varied and attempted responsively may be undertaken by local governments, but there are still some important records that need to be improved. It aims to improve the quality of the people's economy from the macro and micro sectors
Keywords: SME's, Economic Developmen
IMPLEMENTASI KEBIJAKAN PERDA KOTA SURABAYA NO. 8 TAHUN 2012 TENTANG RETRIBUSI PELAYANAN PARKIR DI TEPI JALAN UMUM
Get PDFThe implementation of the policy of Surabaya City regulation number 8 year 2012 on retribution of parking service at public roadside. This thesis discusses the implementation of the policy regulation on the edge of the parking service levies a public road Surabaya. The method used is the type of qualitative descriptive study. Data collection is done by means of surveys, interviews, observation. Results from this study showed in the implementation of parking policy implementation Bank Pulic Road was less successful. The problems are: (1) The emergence of illegal parking attendant; (2) The parking rates are not in accordance with predetermined; (3) The issue of tickets; (4) Problems attributes parkirng attendant uniforms and equipment; (5) The parking lot is irregular and (6) Lack of knowledge of the parking attendant to the local regulations and how to mange traffic. Efforts to resolve the issue UPTD Perparkiran Surabaya perform the steps are: (1) curbing illegal parking by conducting joint operations carried out erery 1 (one) month three (3) times in a month involving an element of police, UPTD Parking Transportation Department, Civil Service Police Unit, prosecutors, courts; (2) To examine the Tand a Member Card (KTA); (3) Confirm the problems that exist for entrepreneurs that parking in the area; (4) Parking wild that do not want to pay the levy arrested to be followed in accordance with applicable regulations; (5) Provide guidance on the procedures set up / organize parking, as well as provide guidance on how to set up traffic to the parking attendant; (6) Coordinate related parties to the arrangement and the arrangement of the park in the city of Surabaya. Keywords:Policy Implementation, Levy Parkin