JPAP: Jurnal Penelitian Administrasi Publik
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PENGARUH BEBAN KERJA DAN KESEJAHTERAAN DOSEN TERHADAP KEPUASAN KERJA DAN BURNOUT
Get PDFThe growing national development, higher education was temporarily changed, following the dynamics of globalization. As an educational institution, higher education has a noble mission, which is to educate and improve the quality of human resources, either through formal education in the framework of knowledge development, or through training (non-formal education) in order to improve skills. This research was conducted with the aim to know the influence of workload and prosperity of lecturer to job satisfaction and burnout. This study uses a quantitative approach. Data collection using primary and secondary data. Data analysis technique used is SEM analysis by using PLS. The results in this paper show that (1) There is no significant influence with the negative direction of Workload on Job Satisfaction; (2) There is no significant influence with the negative direction of Workload on Burnout; (4) There is no significant influence with positive direction of Welfare of Lecturer to Burnout at lecturer at University of Indonesia, (5) There is no significant influence with positive direction of Job Satisfaction on Burnout to lecturers at universities throughout Indonesia. Keyword: Workload, Lecturer Welfare, Job Satisfaction, Burnou
PERAN BUMDES DALAM PEMBERDAYAAN MASYARAKAT DESA COKROKEMBANG KECAMATAN NGADIROJO KABUPATEN PACITAN
Get PDFRole of bumdes in empowerment of district community in Ngadirojo Pacitan. People in Cokrokembang Village have many businesses, both in the field of brick making, batik making, broom making, screen printing, cake maker. But until now their business is still managed independently. In this study researchers used qualitative methods with descriptive approach that is by doing observations and interviews directly with business actors and with the Village Cokrokembang. Until now that has been running only for units of savings and loans. Bumdes has not been instrumental in improving the promotion and marketing of products from the Cokrokembang community. If Bumdes in Cokrokembang village is well managed then it is expected to increase community empowerment in terms of economy. Keywords: village owned enterprise, independent village, empowerment
KUALITAS PELAYANAN DI KECAMATAN GUBENG KOTA SURABAYA
Get PDFSince the era of reform in Indonesia, the role of government in realizing good governance especially in terms of service delivery to the public through the improvement of the performance of the state apparatus has become one of the steps taken to perfect the bureaucratic order, leading to the process of bureaucratic reform. Even since formulated Law no. 23 of 2014 on local governments directed to be able to provide an innovation in the provision and improvement of service quality. The formulation of the problem in the lift in the performance study of service quality in sub-district gubeng surabaya city. The method used in this research is the method of quality analysis of data management techniques in the form of a description of words, from interviews or observations in the field then analyzed in order to get a conclusion. Based on the authors observation about the performance of service quality in sub-district gubeng surabaya more improve the service quality which is considered less satisfactory in the service process that is the dimension of physical facility (tangible) so that society can feel satisfied and comfortable while carry out service in Sub Gubeng. In order for the continuity of service to run smoothly, should be considered again facilities and infrastructure in the office, such as parking space in the extension, seats for the community, waiting for the service process should be adequate and feasible to use.Keywords: Performance, quality of public servic
PENGARUH KUALITAS WEBSITE DALAM LAYANAN E-KIOS TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN NGINDEN JANGKUNGAN SURABAYA
Get PDFThis research aims to know the effect or relation between website quality and society satisfaction through hypothesis testing research is the website quality in the e-Kiosk service has a positive and significant effect on society satisfaction which formulation of the problem is whether simultaneously and partially the dimensions of variable website quality has a effect on society satisfaction and which of them are the most dominant effect on society satisfaction. The type of this research is correlation research with a quantitative approach through survey method of primary data in the form of a questionnaire. The indicators that used in this measurement is WebQual, include usability (X1), information quality (X2), and service interaction quality (X3) against the society satisfaction (Y) based on expectation satisfaction, experience satisfaction, and overall satisfaction. This research population totaled 7.854 peoples and research sample totaled 100 respondents with accidental sampling method. Based on research results, the regression equation is Y = - 0,474 + 0,089 X1 + 0,437 X2 + 0,012 X3. From the results of the statistical data analysis, indicators that used in this research are valid and reliable. The results of classical assumptions test is free from the problem of multikolonieritas, heteroskedastisitas, and normal distibution. Simultaneously, three variables are effect on society satisfaction. Partially, usability and informational quality has a positive and significant effect on society satisfaction, whereas service interaction quaity is has not a positive and significant effect on society satisfaction. Keywords: Website quality, usability, information quality, service interaction quality, society satisfaction
IMPLEMENTASI KEBIJAKAN PENGEMBANGAN DESTINASI WISATA DI KABUPATEN GRESIK TAHUN 2017
Get PDFImplementation of tourism destination development policy in Gresik Dsitrict in 2017. This study aims to determine the implementation of development policy of tourist destinations in Gresik regency. The reason this research is conducted is the potential of tourism destinations that support to be used as a place of tourism. The purpose of this study was conducted to find out how the implementation of tourism destination development in Gresik regency as well as to know what factors that drive and hinder the implementation of tourism destinations development in Gresik regency. This research uses descriptive research method using qualitative approach. Data collection using observation techniques, interviews, documentation and literature study. The results of this study indicate the existence of existing tourist destinations in Gresik regency management has not been perfected by Dinas Pariwisata dan Kebudayaanbecause of the status of land that still belongs to the village. The driving factor for the development of tourist destinations is tourism potential in Gresik regency proper to be developed into tourism area. While the inhibiting factor is the problem of management that is constrained by the status of land still belongs to the community. Keywords: Implementation, tourist destination, Gresik regenc
PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RUMAH SAKIT BHAYANGKARA SURABAYA TAHUN 2016
Get PDFInfluence of health service quality to user satisfaction of social insurance provider institution (BPJS) at Bhayangkara Hospital Surabaya 2016. The hospital is as a public health care provide services that are effective, efficient and required to each patient. The patient satisfaction is as a benchmark level of quality health services. This study aims to determine and analyze the influence of the quality of hospital services Bhayangkara Surabaya to client satisfaction BPJS users as well as identify and analyze the application of Community Satisfaction Indicators according to the rules Menpan and Bureaucratic Reform Indonesia. The research method is descriptive used a questionnaire or questionnaires by interviews and observation. Mechanical analysis used quantitative descriptive analysis. There are 20 respondents surveyed in this study by answering questions based on a questionnaire given to assess public opinion about the quality of sevice and its effects on people's satisfaction. Independent variables namely the quality of service and the dependent variable is community satisfaction. The results based on the results of the processing of qualitative data through interviews and observations in general satisfaction of the public regarding the quality of hospital services Bhayangkara especially give well satfisfaction to members of BPJS. This indicates that the RS Bhayangkara constantly working on providing the best service for society to improve and try to give satisfaction to the public.  Keywords: Quality of Service, Society Satisfaction, RS Bhayangkar
PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elektronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya)
Get PDFTHE APPLICATION OF GOOD GOVERNANCE IN PUBLIC SERVICES (Study on the Quality of Electronic Services of Good Governance Identity Card in Sukolilo District Surabaya). The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service
FUNGSI LEMBAGA OMBUDSMAN DALAM PENGAWASAN PENYELENGGARAAN PELAYANAN PUBLIK PADA BIDANG PENDIDIKAN DI KOTA SURABAYA
Get PDFThis study aims to determine the function of the Ombudsman Institution Supervision of Public Services In The Field Education in Surabaya and to determine the follow-up of the Ombudsman of the Republic of Indonesia in an effort to improve public services in education in the city of Surabaya. Data qualitative research is then presented descriptively, that is to parse, explain and illustrate in accordance with the problems linked to this research. The research was conducted in the Office of the Ombudsman of the Republic of Indonesia East Java province to interview Chief Ombudsman of the Republic of Indonesia Representatives of East Java, and Assistant Ombudsman of the Republic of Indonesia Representatives of East Java. The results showed that the existence of the Ombudsman in Indonesia has been regulated through the provisions of Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia, which was previously the existence of the Ombudsman has been in Presidential Decree No. 44 of 2000, but seems still very vague. Many things are not regulated in detail and firm, it is different with Law Number 37 Year 2008, in the Act No. 37 of 2008 what became the object of scrutiny Ombudsman highly emphasized and detailed mentioned. While the regulations governing oversight bodies that exist, it appears the position and function of the Ombudsman as an institution is not the same supervision by institutions other oversight, both external and internal. The function of the Ombudsman In Control of Public Services In The Field Of Education In Surabaya forms that do (1) prevention of maladministration in the field of education in the form of community empowerment through a form of socialization, talk shows, interactive dialogue, gatherings, lectures and others as well as activities Investigation. (2) the handling of complaints in the field of education through the investigation, clarification, mediation, and monitoring. And Procedures for Examination and Completion Report Ombudsman Republic of Indonesia in an effort to improve public services in education in the city of Surabaya in accordance with Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. Keywords : Public Services, Oversight, Ombudsman
KUALITAS PELAYANAN PUSKESMAS MEMPENGARUHI KEPUASAN MASYARAKAT DI PUSKESMAS KALIRUNGKUT KOTA SURABAYA
Get PDFQuality of Puskesmas Service Influence the Community Satisfaction in Puskesmas Kalirungkut Kota Surabaya. Public service as a form of good service both in the public goods, public service and even administrative service that in principle as responsibility and performed by government institution in order to meeting the basic needs of public at large. The government had tried to fulfilled the society needs on health service by established hospitals and Public Health Centres (PUSKESMAS) in whole of Indonesia region. In this case of Puskesmas Kalirungkut Surabaya city conducted various efforts to improve its service quality. This research has purposes to examines the service quality of Puskesmas influencing people satisfaction in Puskesmas Kalirungkut of Surabaya. Focus of the study grounded on five dimension of service quality (SERVQUAL) subject to Parasuraman that are Tangible, Reliability, Responsiveness, Assurance, Empathy. The research method that used  is qualitative descriptive. The result of the research showed that are 1) service quality in Puskesmas Kalirungkut of Surabaya seen from dimensions of Tangible, Reliability, Responsiveness, Assurance, Empathy are good. 2) Service conditions in Puskesmas Kalirungkut of Surabaya conducted to the public based on Tangible, Reliability, Responsiveness, Assurance, Empathy get rating of fairy good. 3) People satisfaction on service in Puskesmas Kalirungkut of Surabaya about the people wants on puskesmas services included Tangible, Reliability, Responsiveness, Assurance, Empathy are fairly good in the service managing process then people is satisfied enough. However the people satisfaction does not maximally improved enough due to still found lack in time punctuality and fastness then is necessary to be increased.  Keywords: Service quality, Public service, People Satisfactio
Strategi Pemerintah Desa Untuk Meningkatkan Partisipasi Masyarakat dalam Rangka Pembangunan Desa (Studi pada Desa Kemamang Kecamatan Balen Kabupaten Bojonegoro)
Get PDFVillage Government Strategies to Increase Community Participation in the Framework of Rural Development. Community participation in Desa Kemamang appears in the implementation of the policy that is related to the development of the village, but in general the participation of people in Kemamang Village is less than the maximum. The purpose of this study is to know and describe the strategy of village government to increase community participation in the framework of village development in Kemamang Village Balen District Bojonegoro District. Data analysis in this research is done qualitative descriptive data analysis technique and to determine strategy done with SWOT analysis. The results show that based on SWOT matrix and SWOT analysis in Diagram, it is known that the right strategy to be applied by Kemamang Village Government of Balen District Bojonegoro Regency in increasing community participation in rural development is S-O strategy. The strategy is to build a shared commitment with the community and utilize the funds so that the realization of village infrastructure development can be completed soon. Keyword :Strategy of Village Government, Community Participation, Rural Developmen