JPAP: Jurnal Penelitian Administrasi Publik
Not a member yet
271 research outputs found
Sort by
Inovasi Pelayanan Pembayaran Pajak Bumi dan Bangunan (PBB) di Badan Pengelolaan Keuangan dan Pajak Daerah (BPKPD) Pemerintah Kota Surabaya
Get PDFThe Surabaya city government has made innovations in land and building tax services in various matters such as the Standard Operating Procedures (SOP) for land and building tax services related to the payment of taxes, warnings and / or tax appeals, and so on. Standard Operating Procedures (SOP) that have been issued by the Regional Tax and Financial Management Agency (BPKPD) of the Surabaya city government for the Land and Building Tax (PBB) sector, namely payment and land and building tax (PBB) services through the Online System. Such as the payment of a Tax Return (SPPT), e-SPPT for the land and building tax (PBB), returning the name and / or correction of the address name that is not in accordance with the original, as well as the service letter (SK), and so on. From the PBB innovation online, the service process is more effective because it is based online and efficiently because it is free of charge which makes public service providers in this case especially the Regional Financial and Tax Management Agency (BPKPD) of Surabaya City run public services in accordance with the vision and mission of BPKPD those are transparent and accountable based on information technology. Then the negative impact caused, among others, is that there are still many people who do not know theonline PBB service most of the people only know a few services, such as the payment of the PBB using the land and building tax Mobile Car provided by the government, payment through M-Banking and so on. People who are blind to the existence of information technology that are very difficult with online PBB services do not rule out the possibility that there must be officers who are willing to help to operationalize technology.Keyword : Public service, service innovation, PBB onlin
Penerapan Good Governance dalam Pelayanan Elektronik Kartu Tanda Penduduk di Kecamatan Sukolilo Surabaya
Get PDFThe principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51.Keywords: good governance, the quality of public servic
Implementasi Kaderisasi DPD Partai Demokrasi Indonesia Perjuangan Jawa Timur
Get PDFIn a democratic political system, the political parties, The political party is the main actor in the democratic system with a win in the legislative and executive power. Political parties play a role to mint quality leader, with a qualified leader then it will affect the elektabilitas political party. In an attempt to mint a quality leader candidates then must be exercised political Caderization. According to George C Edward III in Subarsono (2015; 90) provides the view that policy implementation is influenced by four variables: communications, bureaucratic structure, resources, disposition (attitude). As for the objective of reconstruction the DPD PDI-P East Java Caderization and the factors that influence the implementation of Caderization. Thesis authors in using qualitative descriptive method for describing the nature of something that was on going at the time of the studies. Based on the results of the reconstruction of DPD PDI-P East Java implemented cooperatively and carried out by BADIKLAT-DA and Caderization Committee. The process in the preparazed of the event activities is implemented by carrying out coordination with DPD PDI-P East Java Trustees. The implementation of Caderization DPD PDI-P East Java influenced communication, structures, resources and disposition. In terms of communication is affected, the submission of clear information, consistency of commands as well as the effectiveness of socializing with a formal letter. In terms of structure influencing the formation of the BADIKLAT-DA, and officials of the Caderization, the establishment of a good coordination between the implementation of DPD with them, the technical guide and curriculum implementation of Caderization. In terms of resources, support and spread information implementation of Caderization. In terms of the disposition of affected presbyter of the executive from the executive branch of the DPD PDI-P East Java. The authors give a suggestion for DPD PDI-P East Java recommended still carry out collaboration in the implemented of caderization, and keep pay attention to factors communication, structures, resources and implementing disposition of carrying out Caderization.Keywords: Implementation, Political Parties and Caderizato
Desentralisasi Asimetris: Kemiskinan Ditengah Kelimpahan Otonomi Khusus Papua
Get PDFThe main purpose of implementing asymmetric decentralization is to realize the Distribution of Power and Authority. So that each region has the opportunity to develop the existing potential and carry out governance independently and be able to realize social justice and equitable prosperity for all levels of society. However, in practice, there is often a mismatch between expectations and reality. As in Papua, which becomes an irony amid the abundance of special autonomy but poverty is a major problem. The purpose of writing this problem is to look at the problem of poverty that ensnared Papua in the midst of an abundance of special autonomy to be proud of. The method used in this paper is a literature study. The results of the analysis carried out on this problem namely as empirical evidence as we have seen together based on poverty statistics are still very concerning. This means that even though the Special Autonomy Law has stipulated systemic designs as formulated in the Act, in reality, the Act in hypothetical implementation has not been able to fulfil the objectives of the Papua Land Special Autonomy Law. For this reason, it is necessary to implement a 1. strict control mechanism for the use of the special autonomy budget; 2. Eradicating massive corruption and allocating funds for public welfare; and 3. The government's political will is needed to change budget management.Keywords: Asymmetric Decentralization, Poverty, Special Autonomy
Aksioma Ideal Electronical Government di Era Informasi dan Keterbukaan (Studi pada Dinas Komunikasi dan Informatika Kota Surabaya)
Get PDFThe Axiom of The Ideal Electronic Government in the information and Openness is when the value of accountability can be aligned with the meaning of transparency (openness), Then the process of public service runs effectively and efficiently where facilities and the existence of public service based on information technology (especially city scale) are available. Which is supported by increasing public use of communication and information channels.Keyword : Axiom, Ideal, Electronic Government, informatioan and Opennes
Kualitas Pelayanan Publik di Kelurahan Siwalankerto
Get PDFThe sub-district is the smallest government unit at the level of the village. Unlike the village, the sub-district does not have the right to regulate its territory more limitedly. According to the researcher, the basic reason that determines the quality of service in Siwalankerto Sub-District as the object of study is the low quality of service and always complained by the surrounding community such as printing KK or e-KTP because the tools do not fulfill, correction of birth certificates or deaths that are still not in the sub-district, correction still have to go to Dispenduk Capil, birth certificates or late deaths must go to Dispenduk Capil, which must go through the introduction, lack of staff in the sub-district is also just being filled, and land issues that always end in court. According to Zeithaml (1990) in Hardiansyah (2011: 41) states that service quality can be measured from 5 dimensions, namely: Tangible, Reliability, Responsiveness, Assurance, and empathy. In this research the researcher is only the search for the right source not as the resource person being studied. So researchers try to master and use tools that are used to explore research data in order to succeed optimally. The results of this study indicate that the quality of public services in the Siwalankerto sub-district has been applied to the dimensions of Tangible, Realibility, Responsiveness, Assurance and Empathy along with the indicators. This researcher also uses qualitative methods to see the natural condition of a phenomenon. Where according to researchers this approach aims to gain understanding and describe complex reality. However, there are several indicators that have not yet run according to the wishes of the community, including the inconvenience of the service area which is an old building including incomplete facilities and infrastructure, and the lack of employees in the newly completed sub-district.Keywords: service, quality, public, service theor
Implementasi Program Keluarga Harapan (PKH) Terhadap Keluarga Sangat Miskin (KSM) Penerima Bantuan (Studi di Kecamatan Rindi Kabupaten Sumba Timur)
Get PDFThis study aims to describe the implementation of Family Hope Program (PKH) in Rindi District, East Sumba Regency. This research uses qualitative descriptive method type. Data collection techniques used in the form of interviews to get a deep data from the sources. And Techniques The collection of data from existing sources is through records, archives, and documents, textbooks, existing both in the institution related to PKH and the libraries that deal with the research problems discussed. Informant research that includes the implementers, target groups and public figures in general. The results of this study show that PKH Implementation in Rindi Sub-district of East Sumba Regency has many obstacles and has not been implemented well, socialization and information distribution about PKH has not been fully known by the figures and society in general except the executing party and the target group, , And there is no clear SOP on PKH in Rindi District.Keywords: Implementation, Family Hope Program (PKH
Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan Puskesmas (Pusat Kesehatan Masyarakat) Tanjung Palas Kabupaten Bulungan, Kalimantan Utara
Get PDFThis study aims to analyze the quality of care for patient satisfaction outpatient puskesmas (Community Health Center) in Tanjung Palas, Bulungan Regency, North Kalimantan. This study uses a quantitative approach. Data collection was carried out by distributing questionnaires to 99 respondents who were outpatients at health centers in Tanjung Palas, Bulungan Regency, North Kalimantan. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that the quality of services that include physical evidence, reliability, responsiveness, assurance, and empathy affect the Outpatient Satisfaction in Tanjung Palas Public Health Center, Bulungan Regency in a positive direction, where the relationship is proven that service quality has a significant effect on outpatient satisfaction at Tanjung Palas Health Center, Bulungan Regency, North Kalimantan with a significance value of less than 0.05.Keywords: Service Quality, Patient Satisfaction, Importance and Performance Analysi
Akselerasi Pembangunan Manusia Melalui Pendekatan Pendidikan Berbasis Kawasan (Studi Kasus di Dinas Pendidikan Kota Mojokerto)
Get PDFThe study examine the challenge of Indonesia education is how to build human resourse in a compete with other nations in the world. The acceleration of human development not only the government responsibility, but also must be involve all stakeholders becomes the starting point in answering the challenges. Furthermore, in the study used theoretical basis of thuman resource management in educational perspective, research methodology usede qualitative method. This study concludes that area-based education in which community involvement and the harmonious creation relationships could be accelerate of human development. Keyword: Acceleration, Human Development, Area-based Educatio
ANALISIS PELAYANAN PUBLIK PEMERINTAHAN DESA TLANAK KECAMATAN KEDUNGPRING KABUPATEN LAMONGAN
Get PDFPublic Service Analysis of Village Tlanak Support of Lamongan District. The purpose of this research is to know the quality of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency, to know the supporting and inhibiting factors and solution of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency and to know the implementation of Good Governance in Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency. The type of this research is non-doctrinal (sosiologis) legal research. Non-doctrinal method is a type of scientific study with the intention just to learn just and not to teach something doctrine. The research method used is research method with qualitative analysis. The results of this study concluded that the quality of Public Service Village Tlanak Kedungpring District Lamongan through Programs, policies, and attitudes is Services Open, easy and accessible by all parties who need and provided adequate and easy to understand, can be accounted for in accordance with the provisions of legislation - invitation, inhibiting the public service of Tlanak village administration of Kedungpring Sub-district of Lamongan Regency is seen in the condition of society which still have a lot of parochial political culture. The solution of inhibiting factor of public service in Tlanak Village, Kedungpring Sub-district, Lamongan Regency by strengthening service system, improving professionalism of each employee, conducting public awareness program to help dissemination and comprehension of information to society about matters related to service activity and giving sanction that is firm. The village government of Tlanak Kedungpring District of Lamongan Regency has not fully implemented the Good Governance principles in the implementation of the village government's tasks, functions, authorities, rights, and obligations in terms of planning, service, implementation of village development, especially those related to village governance.Keywords: Quality Analysis of Public Service, Good Governance