JPAP: Jurnal Penelitian Administrasi Publik
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Hubungan Kualitas Pelayanan dengan Kepuasan Pasien Rawat Inap BPJS Kelas III (Studi Kasus di RSU Haji Surabaya)
Get PDFAbstractHealth service is a basic right owned by the government, along with improving the living standards of human being better and see the performance of government bureaucracy that is still far from public expectation, the government in this case the general is required to improve itself to improve health service for the community, at impatient BPJS class III. Since BPJS and other government programs, currently based on assessment, the quality of health services, especially in patient care, is more likely to decline if assessed in terms of patient satisfaction. This study aims to analyze the quality of service with the satisfaction of patients through the seven dimensions the quality of service consisting of assurance, empathy, reliability, responsiveness, tangible, core medical service and professionalism. The dimensions used to analyze the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya. Methods used in this research using the description of qualitative, sources used data is the primary data and secondary related to the situation and conditions. In this study author also use a technique research in the form of observation, interview and documentation in order to obtain the data primary to know how the quality of service with the patients BPJS class III satisfaction of the hospitalizations in the RSU Haji Surabaya. Based on the results of data analysis and discussion that has been done, the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya, according to the dimension of assurance, empathy, reliability, responsiveness, core medical service and professionalism the quality of service the hospitalizations third grade in RSU Haji Surabaya can be said good so that the patient was satisfied. Keywords: Quality of service, Patient satisfaction, the quality of service with the patient relationship satisfactio
Efektivitas Pengelolaan Dana Desa ahun 2018 Bagi Pembangunan Infrastruktur di Desa Ngimbangan Kecamatan Mojosari, Kabupaten Mojokerto
Get PDFVillage funds are funds originating from the budget of state revenues and expenditures that are allocated for villages that are transferred through the district / city expenditure budget and are used to finance government administration, implementation of development, and community empowerment. Ngimbangan Village is a village located in Mojosari Subdistrict, Mojokerto Regency which carries out management of village funds for infrastructure development. This study aims to determine the effectiveness of village fund management for infrastructure development in the balance villages. Data and information are collected through observation, interviews, documentation, and literature. The analysis used in this study is descriptive analysis. The results of the study show that the management of village funds in the village of Ngimbangan in terms of the accuracy of carrying out orders (planning, implementation and reporting) led by the Village Head as the highest leader in the Village Government has been effective.Keywords: Village Fund Management, Accuracy in Making Orders, Effectiv
Kebijakan Pelayanan E-KTP
Get PDFThe quality of public service of making e-ID card is a form of public service needed by society as personal identity. In the context of making e-ID card in Rungkut District Office of Surabaya City still found the complaints of the community. These complaints include the timing of incorrect e-ID card making. The formulation of the problem in this research is "How is the quality of e-ID card service for the people in Rungkut Sub-district of Surabaya City". The purpose of this study is to find out how the quality of e-ID card service for the community in Rungkut Sub-district, Surabaya City. The method used in this research is descriptive method with qualitative approach. Technique of data collecting done by questioner to 60 respondents, observation, and document. Based on the result of research, it can be concluded that the quality of e-ID card making service in Rungkut District Office that get good value is service requirement, service procedure, fairness of cost, courtesy and friendliness, service announcement, complaint procedure, suggestion and input, employee response. Those who get less value are service time, cost match, service result, officer ability, responsibility officer, disciplinary officer.Keywords: E-ID Card Service, Quality of Service, QualitativeÂ
Efektifitas Sistem Pelayanan Pembuatan Surat Izin Mengemudi (SIM) Secara Online di Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya
Get PDFOnline SIM is applied for new SIM and SIM renewal. The purpose of this research is to find out and describe the effectiveness of service system of SIM making online in Administrative Administrator Unit (Satpas) Colombo Surabaya; To know and describe the constraints faced in the system of SIM-making services online at the Administrative Administrator Unit (Satpas) Colombo Surabaya; And to know and describe the efforts undertaken to improve the effectiveness of the SIM service making system online at the Administrative Administrator Unit (Satpas) Colombo Surabaya. Analytical technique used is descriptive qualitative. The result of the research shows that the effectiveness of service of making Driver's License (SIM) online at Administrative Administrator Unit (Satpas) Colombo Surabaya is known from several factors, namely: a) Time factor; Indicates that the time required for an online driver's license (SIM) service is 15 to 20 minutes; B) Accuracy factors; Indicates that the staff or parties who provide online driver's license (SIM) service at the Surabaya Provincial Administrative Unit (Satpas) Surabaya have high accuracy and accuracy so that in practice it is rarely found an error in the service process being carried out; And c) Service-style factors; It is known that the style of service providers in this case is the staff or the Administrative Administrator (Satpas) Colombo Colombo as performing the duties and responsibilities of work in accordance with applicable SOP and existing Perkap. The results also indicate that online SIM service at Administrative Administrator Unit (Satpas) Colombo Surabaya is considered effective but not maximal considering there are still some obstacles in the implementation. These constraints consist of: a) there are still people who do not know clearly about the mechanism of the SIM online; B) the number of staff is considered to be lacking; C) there is a network connection or trouble; D) The Administrative Administrator Unit (Satpas) Colombo Surabaya still uses the conventional system in its operational management; And e) at the Surabaya Provincial Administrative Unit (Satpas) Colombo is still under renovation. In relation to the apparent constraints, the efforts made to improve the effectiveness of the SIM-making service system online at the Surabaya Provincial Administrative Unit (Satpas) Surabaya is to conduct socialization through television and radio and socialize with the ball pick-up system; Making additional staff in accordance with the needs, the Parties Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya can cooperate with the service provider; And updating IT-based infrastructure and training in the use of information technology or Internet-based infrastructure. Keywords: Effectiveness, Service, Driver License (SIM) onlin
Implementasi Peraturan Menteri Sosial Nomor 11 Tahun 2018 Tentang Penyaluran Bantuan Pangan Non Tunai
Get PDFIn the implementation of the distribution of non-cash food assistance (BPNT) in the city of Surabaya, especially in the Sidotopo Kelurahan there are active e-warong and e-warong that are passive (inactive) so that there is a long queue at a certain date and time when the distribution of non-cash food aid (BPNT). In implementing the e-warong program in accordance with Ministry of Social Affairs Republic of Indonesia Regulation Number 11 of 2018 concerning Distribution of Non-Cash Food Assistance (BPNT) according to Van Meter and Van Horn (1975) in Agostino 2006, it provides the view that policy implementation is influenced by six interrelated variables related namely: policy standards and targets / measures and policy objectives, resources, characteristics of implementing organizations, dispositions or attitudes of implementers, communication between related organizations and implementation activities, social, economic and political environment. The purpose of the researcher is to find out and analyze the implementation of the electronic mutual assistance program in Sidotopo Village, Surabaya City. In making thesis using qualitative descriptive methods to describe the phenomena that exist at the time of study. Based on the results of research that has been done, it is known that the standard and policy ratio is not optimal and not yet on target because it only knows in broad outline, resources are the most influential in the implementation of electronic mutual assistance (e-warong) programs, namely the availability of e-warong in Sidotopo Village there is only one, the implementing organization characteristics apply the principles of openness, transparency, and democracy but for e-warong is closed, communication between the implementing organization is only to the implementing TOP so that there is no clarity, harmony and uniformity of information, disposition or attitude of the implementer in this matter lack of knowledge, understanding and depth of policy, response from KPM itself which always accepts and resigns, social, economic and political environmental factors are community strategies to improve economic conditions with the presence of BPNT and e-warong as BPNT suppliers, allegedly there are political conflicts in ith the use of positions with the scope of the family. The author provides recommendations for the implementation of electronic mutual assistance programs (e-warong), especially in the Sidotopo District to be neutral and strict in licensing procurement and the establishment of e-warong, in order to continue to communicate hierarchically, formally and flexibly, preferably there are Standard Operating Procedures that clearly, socialization, education and evaluation must be firm and strict and there is a follow up and in verifying KPM data must be realistic, accurate and reliable. Keywords: Implementation, Non-Cash Food Aid, e-warongIn the implementation of the distribution of non-cash food assistance (BPNT) in the city of Surabaya, especially in the Sidotopo Kelurahan there are active e-warong and e-warong that are passive (inactive) so that there is a long queue at a certain date and time when the distribution of non-cash food aid (BPNT). In implementing the e-warong program in accordance with Ministry of Social Affairs Republic of Indonesia Regulation Number 11 of 2018 concerning Distribution of Non-Cash Food Assistance (BPNT) according to Van Meter and Van Horn (1975) in Agostino 2006, it provides the view that policy implementation is influenced by six interrelated variables related namely: policy standards and targets / measures and policy objectives, resources, characteristics of implementing organizations, dispositions or attitudes of implementers, communication between related organizations and implementation activities, social, economic and political environment. The purpose of the researcher is to find out and analyze the implementation of the electronic mutual assistance program in Sidotopo Village, Surabaya City. In making thesis using qualitative descriptive methods to describe the phenomena that exist at the time of study. Based on the results of research that has been done, it is known that the standard and policy ratio is not optimal and not yet on target because it only knows in broad outline, resources are the most influential in the implementation of electronic mutual assistance (e-warong) programs, namely the availability of e-warong in Sidotopo Village there is only one, the implementing organization characteristics apply the principles of openness, transparency, and democracy but for e-warong is closed, communication between the implementing organization is only to the implementing TOP so that there is no clarity, harmony and uniformity of information, disposition or attitude of the implementer in this matter lack of knowledge, understanding and depth of policy, response from KPM itself which always accepts and resigns, social, economic and political environmental factors are community strategies to improve economic conditions with the presence of BPNT and e-warong as BPNT suppliers, allegedly there are political conflicts in ith the use of positions with the scope of the family. The author provides recommendations for the implementation of electronic mutual assistance programs (e-warong), especially in the Sidotopo District to be neutral and strict in licensing procurement and the establishment of e-warong, in order to continue to communicate hierarchically, formally and flexibly, preferably there are Standard Operating Procedures that clearly, socialization, education and evaluation must be firm and strict and there is a follow up and in verifying KPM data must be realistic, accurate and reliable. Keywords: Implementation, Non-Cash Food Aid, e-waron
Efektifitas Rumah Singgah Bagi Anak Jalanan di Kota Surabaya (Studi Kasus Rumah Singgah Sanggar Alang-Alang)
Get PDFJudging from the problems of street children in big cities in Indonesia more particularly in Surabaya, the purpose of this study is to know the level of effectiveness of providing shelter for street children in Surabaya City with a case study of a stopover house Alang-Alang. This study used a qualitative descriptive approach with the type of case study. Primary data obtained through observation and in-depth interview, while secondary data obtained through documentation. Based on the result of field research, the lessons given by the houses of gallery houses tostreet children have not achieved the effectiveness measures that include production, efficiency, satisfaction, and development. Effectiveness means the right target and meet the overall target objectives. Inadequate facilities, inadequate facilities and insufficient funds to meet household needs. The participation of the government and the community to continue to support shelter for street children is needed for street children to learn can reduce the number of children working on the streets. Keywords: effectiveness shelter for street childre
Evaluasi Kebijakan Kawasan Tanpa Rokok di Rumah Sakit Umum Haji Surabaya
Get PDFThe objective of this research is to evaluate the implementation policy of Surabaya government related to non-smoking area In accordance with the Mayor of Surabaya Regulation No. 25 of 2009 on the Implementation of Local Regulation of Surabaya City Number 5 Year 2008 About Non Smoking Area at RSU Haji. This research used qualitative descriptive using three informants comprises two visitors of RSU Haji and one staff of RSU Haji. The technique of data collections used in this research is observation, interview, and documentation. The results of this study explain that the evaluation of the policy as a functional activity conducted by the researcher states that the functional implementation of the Surabaya City government policy related to non-smoking areas at the RSU Haji functionally has succeeded. Evaluations focused on policy have also been undertaken by the researcher and he/she found that the implementation of the smoking policy in RSU Haji area has been implemented inaccordance with the provisions. As well as, systematic policy evaluation conducted by the researcher stated that the policy has been running in accordance with provisions and running without any obstacles.Keywords: public policy, policy evaluation, RSU Haji, No-Smoking are
Kualitas Pelayanan Puskesman dalam Mengukur Kepuasan Masyarakat
Get PDFService quality can be interpreted as the level of satisfaction of guests or consumers. While this level of satisfaction itself can be obtained from a comparison or type of service that is actually received by consumers. By using the Community Satisfaction Index of the year 14 of 2017 conducted at the Borong Rappoa kecamatan puskesmas. Kindang district. Provincial Bulukumba. South Sulawesi's quality of service at the Borong Rappoa health center still found deficiencies such as more discriminating people who would seek treatment at the Borong Rappoa Health Center, as well as limited facilities and infrastructure. So based on the above problems, the focus of the problem formulation is How is the Quality of Service provided by the Borong Rappoa Kec Hemat Health Center. Kindang Regency. Bulukumba Province of South Sulawesi? This study is to determine the quality of Puskesmas services. In this study using the survey method, which uses observation and interview data and uses a qualitative approach with descriptive research types. The results showed that with the results of the data analysis, it was concluded that the research entitled "Puskesmas service quality in measuring community satisfaction (in Borong Rappoa Health Center, Kindang District, Bulukumba District, South Sulawesi Province" based on the IKM) was included in the Community Satisfaction Index good category for the quality of service while for facilities and infrastructure that are classified as unsatisfactory because the seats for patients are still small as well as bathrooms that are few and sometimes also dirty and advice for Borong Rappoa Health Center pay more attention to facilities and infrastructure.Keywords: Service quality, Community Satisfaction Index, Puskesma
Effectiveness of Special Autonomy Policy Implementation in Effort to Increase School Participation in Fakfak Regency West Papua
Get PDFOne of the objectives of implementing Papua's special autonomy is to improve the quality of human resources by improving the access of Papuan children's education. The education index can provide a picture of the welfare of society from the human dimension. Special Autonomy fund available is not a modest amount, therefore it should be adequate to assist in improving the quality and quantity of human resources in the education sector. It is conducted by building facilities and infrastructures to support education. The implementation of special autonomy in the Fakfak Regency West Papua has lasted for approximately one and a half decades. Therefore, it is necessary to examine how the effectiveness of special autonomy policy implementation in this province. It is conducted especially in order to increase public access to education. The amount of the Special Autonomy Fund should be able to accelerate the development process. The Community hopes that the Regent of Fakfak would fulfill their promise made during the election campaign. The Regent is expected to conduct mission and vision focusing in improving education in Fakfak Regency, up to villages and cities inland. The education development mapping should be improved because education is the spearhead of all aspects of development. Keywords: effectiveness of special autonomy, special autonomy of Papua, special autonomy education policy
Kualitas Pelayanan Puskesmas Wonokusumo Kota Surabaya
Get PDFHealth care still found deficiencies especially in the provision of drugs - drugs and medical equipment. Given the health services for the poor is a complex issue and the importance for human health, so that all human beings are entitled to proper health care. The existence of health centers in the community is important because health centers are the spearhead of health services provided by local governments. As for the support of this study, the authors used a qualitative descriptive method by taking the informant that the patient's health centers by means of interviews and documentation. Based on the results of this research is that the quality of service provided Wonokusumo PHC Surabaya to patients in accordance with the expectations of patients and patient satisfaction. Public Service Standards that become measure the quality of health center services Wonokusumo are: 1) Procedures, 2) Completion Time, 3) Cost of Services, 4) Product Services, 5) Infrastructures, 6) Competence Employer Services Officers. In this case the health centers have shown good service, procedures reasonably good service, turnaround time is still too long, lightweight and cost of the service fees paid in accordance with established, well service products seen from the results satisfactory services, facilities and infrastructure sufficient seen from amenities such as waiting rooms, bathrooms, parking lots, buildings and service rooms were comfortable and clean as well as medical equipment and drugs were complete, the competence of personnel service providers who are able, disciplined and friendly.Keywords: quality of service, public servic