Journal of Business and Management
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Comparison between formal feedback and informal feedback to increase member engagement in student organization
No full textAbstract. In Institut Teknologi Bandung, there are various student organizations, and most of them are in the form of a nonprofit organization. Since a nonprofit organization does not generate profit, there is no compensation and benefit system in the organization to retain the member such as salary. All of the members work voluntarily. It affects the engagement of members, as the members’ motivation could be decreasing due to the absence of compensation that motivates them. Thus, the organization could experience a human resource shortage issue. Strategic communication is a tool for increasing group engagement in the community. In student organizations, intensive communication in management level conducted by the feedback session, which is given by the head of department to their staff. This research aims to find out whether feedback could be a solution to solve member engagement issue in organization X. This research used a qualitative method with framework analysis method. Data collected with semi-structured interviews and observation among management levels that used formal or informal feedback. The result of this research shows that informal feedback implementation is more influential to increase engagement in student organization.Keywords: Formal Feedback, Informal Feedback, Member Engagement, Student Organizatio
The effect of ethnicity in Indonesia on investment experience
No full textAbstract. Investors who invest in the stock market are influenced by several factors. Not only because of the stock market performance, but also because of the influence of the psychological and personality characteristics of investors. The purpose of this study is to determine the effect of ethnicity In Indonesia that are Javanese, Sundanese, Tionghua, & Batak on eight characteristics of behavioral biases in investment decision - overconfidence, herding, regret aversion, gambler's fallacy, representativeness, anchoring, cognitive dissonance, and hindsight. In addition to ethnic factors, researchers also added other demographic factors such as monthly income and the type of investment account owned by investors. The questionnaire distributed to undergraduate students who are studying in Bandung and have an investment account. Data collected in this study were 367 respondents. For the analysis method, this research uses logistic regression analysis method. Based on the hypothesis testing of all independent variables, the results show that the difference in ethnicity does not have aninfluence on the behavioral bias in investment decisions.Keywords: Behavioral finance, Behavioral bias, Ethnicity, Cultural, Investment decisions
How medium-sized tourism enterprises responding business environment changes for its sustainability
No full textAbstract. The sustainability issues faced by Medium-sized Tourism Enterprises challenge the ability of entrepreneurs to not falter and continue to survive. The tourism sector whose situation fluctuates depending on how business or market performance and external conditions require entrepreneurs toadapt and make policies to be sensitive to change. In this research, this observation was carried out in Bandung with a questionnaire involving 16 respondents and semi-structure in-depth interview involving four informants. The background problem of this study is the impact of actions taken in change management towards sustainability of Medium-sized Tourism Enterprises in Bandung. The research is aimed at knowing the responses to changes in the business environment, the needs to be developed to implement change management strategies, and the scope of Medium-sized Tourism Enterprises in Bandung in making changes for its sustainability. The Star Model will be the framework for effective strategy execution. How the organization can effectively align the components with each other makes a huge difference in achieving an impact. Furthermore, the author will look at the business forms and types of changes made based on the analysis of the Star Model elements of the framework to link to sustainability by Medium-sized Tourism Enterprises in Bandung.Keywords: Medium-sized Enterprises, Tourism, Change Management, Sustainability
SME\u27s Intention to Use Paid Online Ad: The Theory of Planned Behavior Approach
No full textAbstract. The purpose of this study is to find out and describe in general how extent the influence of attitudes, subjective norms, and perceived behavioral control of the intention of Small and Medium Enterprises (SMEs) in using paid online advertising. The analysis technique used in this study is by look at the significance of the data that has been filled in by respondents both partially and simultaneously. The subjects of this study were SME owners who were operational and had used e- commerce platforms in Bandung with 90 respondents. Furthermore, researchers use non-probability sampling in the sampling technique with the type of convenience to make it easier for researchers to get a sample. The results of this study indicate that the level of significance both partially and simultaneously shows that attitudes, subjective norms, and perceived behavioral control have a positive and significant effect on the interests of SME owners to use paid online advertising.Keywords: SME’s Intention, The Theory of Planned Behavior, Paid Online Ad, Attitudes, Subjective Norms, Perceived Behavioral Contro
THE ANALYSIS OF ORGANIZATION CULTURE USING THE ORGANIZATION CULTURE ASSESSMENT INSTRUMENT (OCAI) BASED ON THE COMPETING VALUES FRAMEWORK (CVF), Case of Pamella Supermarket 3 Yogyakarta
No full textBased on previous researches, corporate culture becomes one of the primary factors in assessing a company\u27s performance in achieving its goals. Author assumes that organization culture is a set of value that can affect habitual behavior as well as the performance of the people within it. To prove this, author conducted a case study on what kind of organization culture is currentially dominant and preferred culture in next years in Pamella Supermarket 3 Yogyakarta using the Six- Dimensional Organization Culture Assessment Instrument (OCAI) Competing Values System. Objective of this study is to provide cultural recommendations according to expectations of all organization actors. The research methodology used is quantitative by distributing questionnaires to all employees (55) people and (45) completed questionnaire. In each dimension, the questionnaire contains eight statements, which are divided into four current cultural statements and four expected cultural statements. Organization culture dominated by the Pamella Supermarket 3 Yogyakarta is Hierarchy (26,5) points, based on the study \u27s results, Market (23,5) points is the lowest. Pamella Supermarket 3 Yogyakarta dominated by Hierarchy which is characterized by a highly structured place and by the company\u27s formal policies.This organization expects a culture over the next years that is inclined to be dominated by Clan culture with a number of 27,9 points, by growing the Market culture by the sum of 23,7 that is currently embedded in the business. They want a family culture, healthy, responsive, trustworthy, have great mutual confidence. People still want their organization have achievement and result orientation with highly competitive little bit below than the main culture.Pamella Supermarket 3 Yogyakarta will perform training such as understanding, personal development coaching training, team building-learning, bottom-up approach, and apply the new organization climate in order to get expected culture.Keywords: organization culture, OCAI, CVE, hierarchy, market, cla
PROPOSAL TO IMPROVE PERFORMANCE APPRAISAL FOR LEVERAGING EMPLOYEE PERFORMANCE: THE CASE STUDY AT BPJS KETENAGAKERJAAN
No full textPerformance appraisal can be defined as one of the strategic approaches that will help a company to achieve the objective through improving the performance of the human capital that the company owns. In real practice, it has been considered as the most difficult process and most problematic HR areas for the parties involved. It indeed has been a challenge for many companies, but its program can be run in a more effective way if the management is able to fit practice, goals, and the strategy in utilizing it. In this research, an example of challenges in performance appraisal occurred in one of the biggest government entities, BPJS Ketenagakerjaan. A research conducted in which it aims to explore the performance appraisal system and the weaknesses in it. The data was collected through an in-depth interview with the Human Capital Department and the employee as users. The collected data were processed using Qualitative Coding and Analysis upon the interview result in order to understand and generate the findings. From the study, it has been indicated that in the components adopted by the company through the system, several practices have shown ineffectiveness. The issue is placed in the realization of individual appraisal data specifically in KPI measurement where all employees in the certain department have similar appraisal results. As a result, the HR function of performance appraisal that the company has can not be utilized properly. Hence, as a recommendation, BPJS Ketenagakerjaan needs to improve the performance appraisal system which focuses on fairness among employees and company’s succession cohesively through improving the cascading target process and appraisal method adjustment. Keywords : Performance Appraisal, Employee Performance, Key Performance Indicator, BPJSKetenagakerjaan
The Effect of Happiness at Work Towards Internal Branding Mechanism: A Case Study on Kita Berkisah
No full textKita Berkisah is mental health care organization that provides e-counselling session, peer support group, and online talks. Since it has been established for a year, in order to keep growing, they feels the need to continuously provide the best service for individuals who need a safe space for healing both customers and the people inside. To help customers find positive vibes, they also need to ensure the employee initiate brand aligned behaviour through internal branding mechanism (IBM). This study objectively find the influence of the employee’s positive feelings from the constructs of happiness at work (HAW) towards brand understanding and brand commitment in IBM. A quantitative survey was conducted among 52 employees. The result indicate happiness at work has a positive and significant influence to both brand understanding and commitment. It further shows that work engagement as one of the construct of HAW has the most significant influence towards brand understanding and commitment. This study implies that Kita Berkisah could firstly focus on building work engagement to develop employee’s brand aligned behaviour. HAW is expected to be explored to improve IBM for academic and management implications.Keywords: Happiness at Work (HAW); Internal Branding Mechanism (IBM); Brand Understanding; Brand Commitment
The study of factors affecting purchase intention of halal non-consumables cooking utensils products
No full textAbstract. The publication of Undang-Undang No. 33 Tahun 2014 tentang Jaminan Produk Halal or a regulation about halal product guarantee stated that all of utensil products including cooking utensils need to be halal certified. But eventually the execution of the rules is still not yet reached the stages where utensil products must to be halal certified. This cause confusion, because the one that must be halal certified is cosmetic and consumables items rather than utensil products. However, nowadays in Indonesia there is already established halal brand in non-consumables cooking utensils. This research intends to finds and explore mapping of MUI certification system for non-consumables goods inIndonesia, test factors (brand images, halal awareness, halal certification, religiosity, of attitude, subjective norm, perceived behaviour control) that influence customers to buy halal cooking utensils (non-consumables) product, and test the necessity of halal branding on cooking utensils. In this research the data collected through interview and online survey towards Muslim women. Then the data analyzed by open coding and PLS-SEM to analyse the relationship between variables. The results of this research indicates that attitudes have no significant effect towards purchase intention, with perceived behavioral control as the most significant factors which affect purchase intention. Thefinding of this research expected to provide cooking pan marketer to decide whether halal branding strategy is suitable or not for their company, to avoid ineffective resources allocation for marketing.Keywords: Cooking Utensil, Halal Branding, MUI, Purchase Intention, SEM-PL
Evaluasi Penerapan Pusat Kapabilitas Internasional Telkom Indonesia Dalam Mengembangkan Talenta Global
No full textAbstract. As the world becomes more and more connected due to globalization and various other factors, the demand of employees with global talent also increases. In 2014 Telkom Indonesia took an initiative to develop global talent for its employees due to the current international expansion they were going to conduct. Telkom International Capability Center was one of the program of the initiative which acts as the enabler for the whole thing, like its name it is a center dedicated to all affair related with international capability development. Specifically it was a center used to enhance employee’s skills and knowledge for international assignment by leveraging their global talent. It was quite effective seen from the fact that Telkom’s international expansion was successful without the need to hire a significant amount of expatriates. However with the progress of technology and new challenges in today’s world the Telkom International Capability Center has not been updated and reevaluated. The research interviewed key individuals with big involvement with Telkom International Capability Center to analyze the things which are needed to be changed in order to stay relevant and effective in its method to develop global talent, the research also conducts literature review to corroborate the findings from the interview. There were in fact a couple of things that needed to be changed such as the increased use of technological tools is needed to ensure a more efficient outcome, gamification also plays a big part to make certain that the participants is enthusiastic, the increased continuity of knowledge and feedback, and other minor adjustments. The researcher aims that it would benefit not only PT. Telkom but all other companies which are going through a similar condition. All things considered the researcher hopes that it could benefit Indonesia in enhancing their workforce in order to contribute the efforts of becoming a developed nation.Keywords: Globalization, Global Talent, Capability Cente
Financial Performance Analysis of MSMEs Using KUR (People Business Credit) Funds Before and During the Covid-19 Pandemic
No full textAbstract. Pandemic Covid-19 is predicted by the IMF to bring world finances worse than the 2007-2008 crisis to -3% in 2020. KUR (People's Business Credit) is a government program in supporting MSMEs as a contributor to GDP in Indonesia, especially in the capital. However, this pandemic significantly affects the sustainability of MSMEs, especially in the Doloksanggul sub-district. This study will conduct a financial ratio analysis between before and during a pandemic to see the weaknesses of MSMEs, which can help restore Indonesia's finances. The analysis carried out with three ratios: solvency, activity, and profitability, to three business sectors: trade, production, and services. Based on the results of the analysis, for MSMEs engaged in trade, especially those who sell gas, the solvency ratio decreases while the ratio of activity and profitability increases. For production businesses, those producing snacks and services, namely tailors, experience the opposite of business in trade. In solvency has increased, and the ratio of activity and profitability has decreased. It can conclude that the trade sector experienced excellent financial performance while other businesses did not.Keywords: MSMEs, KUR (People Business Credit), Financial Ratio Analysis