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PENGARUH KUALITAS PELAYANAN FOOD AND BEVERAGE SERVICE TERHADAP KEPUASAN PELANGGAN DI GRAND SOLL MARINA HOTEL TANGERANG
Get PDFAbstract. The hospitality industry prioritises service quality to meet and satisfy customer needs. The intense competition in this industry demands hotels to innovate and stay relevant. The Food and Beverage Service department plays a crucial role in ensuring customer satisfaction through the provision of meals as ordered. This study aims to analyse the impact of Food and Beverage Service quality on customer satisfaction at Grand Soll Marina Hotel Tangerang. The research employs a quantitative method with a population of 13,940 visitors during the period from September 2023 to March 2024 and a sample of 100 individuals selected through simple random sampling. The results indicate that service quality (variable X) significantly affects customer satisfaction (variable Y) with a significance level of < 0.05. The adjusted R Square value of 0,828 shows that service quality accounts for 82.8% of the variance in customer satisfaction, while the remaining 17.2% is influenced by other factors outside the analytical model. The quality of Food and Beverage Service has a positive and significant impact on customer satisfaction at Grand Soll Marina Hotel Tangerang.Keywords: Service Quality, Customer Satisfaction, Food and Beverage Service.Abstrak. Industri perhotelan mengutamakan kualitas layanan untuk memenuhi dan memuaskan kebutuhan pelanggan. Persaingan yang ketat dalam industri ini menuntut hotel untuk berinovasi dan tetap relevan. Departemen Food and Beverage Service memegang peranan penting dalam memastikan kepuasan pelanggan melalui penyediaan makanan sesuai pesanan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas Food and Beverage Service terhadap kepuasan pelanggan di Grand Soll Marina Hotel Tangerang. Penelitian ini menggunakan metode kuantitatif dengan jumlah populasi pengunjung sebanyak 13.940 orang selama periode September 2023 sampai dengan Maret 2024 dan sampel sebanyak 100 orang yang dipilih melalui simple random sampling. Hasil penelitian menunjukkan bahwa kualitas layanan (variabel X) berpengaruh signifikan terhadap kepuasan pelanggan (variabel Y) dengan tingkat signifikansi < 0,05. Nilai adjusted R Square sebesar 0,828 menunjukkan bahwa kualitas layanan menyumbang 82,8% varians kepuasan pelanggan, sedangkan sisanya sebesar 17,2% dipengaruhi oleh faktor lain di luar model analisis. Kualitas Food and Beverage Service berpengaruh positif dan signifikan terhadap kepuasan pelanggan di Grand Soll Marina Hotel Tangerang.Kata Kunci: Kualitas Layanan, Kepuasan Pelanggan, Layanan Makanan dan Minuman
PENGARUH SEQUENCE OF SERVICE TERHADAP KEPUASAN TAMU RESTORAN AROMATICA DI HOTEL THE 101 JAKARTA AIRPORT CBC
Get PDFAbstract. The purpose of this study was to determine the effect of Sequence Of Service on guest satisfaction of Aromatica restaurant at The 101 Jakarta Airport CBC Hotel. This study uses quantitative research methods with statistical analysis tests assisted by the SPSS program. Based on the results of data analysis obtained, the results of the t hypothesis test are 10,014 vand t-table 1,983 with sig 0.00 <0.05, so H0 is rejected and H1 is accepted so it can be concluded that there is an influence of Sequence of Service on restaurant guest satisfaction. From simple linear regression testing obtained Y = 6.328 + 0.333X. The positive equation shows a strong relationship between the two variables which means that if the application of the Sequence of Service increases, more guests will be happy and satisfied. From the results of the above analysis, it can be concluded that Sequence Of Service has a significant effect on guest satisfaction.Keywords: Sequence Of Service, Guest Satisfaction, Hotel The 101 Jakarta Abstrak. Tujuan penelitian ini adalah untuk mengetahui pengaruh Sequence Of Service terhadap kepuasan tamu restoran Aromatica di Hotel The 101 Jakarta Airport CBC. Penelitian ini menggunakan metode penelitian kuntitatif dengan uji-uji analisis statistik yang dibantu dengan program SPSS. Berdasarkan hasil analisa data yang diperoleh maka hasil dari uji hipotesis t adalah 10.014 dan t-tabel 1.983 dengan sig 0,00 < 0,05 maka H0 ditolak dan H1 diterima sehingga dapat disimpulkan terdapat pengaruh dari Sequence of Service terhadap kepuasan tamu restoran. Dari pengujian regresi linier sederhana diperoleh Y = 6.328 + 0,333X. Persamaan yang positif menunjukkan hubungan yang kuat antara kedua variabel yang berarti apabila penerapan Sequence of Service meningkat, maka lebih banyak tamu yang akan senang dan merasa puas. Dari hasil analisis di atas maka dapat disimpulkan bahwa Sequence Of Service berpengaruh signifikan terhadap kepuasan tamu.Kata kunci: Sequence Of Service, Kepuasan Tamu, Hotel The 101 Jakart
Implementation of Social Media Influencers in Building Brand Image at Courtyard by Marriott Bali Nusa Dua Resort
Get PDFThis study aims to determine social media influencers' influence on building Courtyard's brand image by Marriott Bali Nusa Dua Resort. The data collection method used in this study is by conducting observations and distributing questionnaires. The population of this study was Instagram users who follow Instagram social media influencers and the Courtyard by Marriott Bali Nusa Dua Resort, with a sampling technique using purposive sampling with a sample size of 100 respondents. The data analysis technique used in this study is simple linear regression. The results of this study indicate that the implementation of social media influencers has a strong relationship, as evidenced by a simple correlation test with a coefficient of 0.724 and has a positive and significant effect on brand image. The value of the coefficient of determination is 0.524, which means that social media influencers have an influence of 52.4% in improving the brand image at Courtyard by Marriott Bali Nusa Dua Resort, while the remaining 47.6% is influenced by other factors not examined in this study. The indicators of social media influence, namely visibility, credibility, attractiveness, and power, state that each indicator has its role in building brand image. If each indicator is applied optimally, it will positively impact brand image. However, it is better to consider the power criteria that are owned because it can maximize the number of audiences who are influenced and follow the directions of the promotion carried out by social media influencers
A Juridical Review of Transgender Heirs from the Perspective of Islamic Law and Civil Law
No full textThis study aims to explore the legal status of transgender or transsexual heirs, the portion of inheritance they are entitled to, and legitimate strategies for addressing inheritance disputes. The research employs a normative juridical approach, utilizing a written survey procedure to analyze relevant legal frameworks. The findings reveal that, under Islamic law, transsexual individuals are typically viewed based on their biological sex prior to undergoing gender reassignment surgery, with differing interpretations across various schools of thought regarding their inheritance rights. Additionally, civil laws in different countries may influence how transsexual heirs are treated, depending on the legal and social context of each nation. Resolving inheritance issues involving transsexual individuals is often complex, due to the need for clarity regarding gender identity and the variation in legal perspectives. Overall, the understanding and application of inheritance laws concerning transsexuals are still evolving, underscoring the necessity for thoughtful reform to ensure equality in inheritance matters.Keywords: transgender, inheritance law, Islamic law, civil la
THE INFLUENCE OF TRAINING, MOTIVATION AND WORK ENVIRONMENT VARIABLES AND COMPETENCY AS INTERVENING VARIABLES TO IMPROVE THE PERFORMANCE OF EDUCATIONAL PERSONNEL
Get PDFDiketahui tidak semua tenaga kependidikan di Universitas Muhammadiyah Jember menjalankan kinerjanya dengan baik. Oleh karena itu, penelitian ini bertujuan untuk mengetahui pengaruh pelatihan, motivasi, dan lingkungan kerja terhadap kinerja melalui kompetensi sebagai variabel intervening pada tenaga kependidikan Universitas Muhammadiyah dari Jember. Populasi yang diteliti terdiri dari tenaga kependidikan administrasi umum yang berjumlah 74 orang di Universitas Muhammadiyah Jember. Metode pengambilan sampel yang digunakan adalah kuantitatif dan menggunakan teknik sampling jenuh Nonprobability sampling dengan menggunakan pengumpulan data kuesioner dari responden yang dianalisis menggunakan Warppls 8.0. Hasil penelitian ini menunjukkan bahwa variabel pelatihan, motivasi, dan lingkungan kerja berpengaruh signifikan terhadap kompetensi tenaga kependidikan Universitas Muhammadiyah Jember. Variabel pelatihan, motivasi, dan lingkungan kerja berpengaruh signifikan terhadap kinerja tenaga kependidikan Universitas Muhammadiyah Jember. Variabel kompetensi berpengaruh signifikan terhadap kinerja tenaga kependidikan Universitas Muhammadiyah Jember. Variabel pelatihan tidak berpengaruh signifikan terhadap kinerja melalui kompetensi tenaga kependidikan Universitas Muhammadiyah Jember. Variabel motivasi dan lingkungan kerja berpengaruh signifikan terhadap kinerja melalui kompetensi tenaga kependidikan Universitas Muhammadiyah Jember
THE INFLUENCE OF SHOPPING LIFESTYLE, FASHION INVOLVEMENT, DISCOUNT, LIVE STREAMING SHOPPING, AND PAYMENT METHODS ON IMPULSE BUYING FASHION PRODUCTS ON THE SHOPEE MARKETPLACE
Get PDFThis research aims to determine the influence of shopping lifestyle, fashion involvement, discounts, live streaming shopping, and payment methods on Impulse Buying of fashion products on the Shopee Marketplace (case study of Generation Z in Sumbersari District, Jember Regency). The type of research used in this research is quantitative. The population in this study is Generation Z Shopee application users in Sumbersari District, Jember Regency and the sample taken was 155 people with a sampling technique using purposive sampling. Data collection methods are through observation and questionnaires via Google Form. The data analysis used is multiple linear regression, while hypothesis testing uses the t test. The research results show that Shopping Lifestyle, Fashion Engagement, Discounts, Live Streaming Shopping, and Payment Methods have a significant influence on Impulse Buying of fashion products on the Shopee Marketplace. Suggestions for future researchers are adding variables that support measuring Impulse Buying, such as Electronic Word of Mouth (e-WOM) variables and Hedonic Shopping Motivation so that they can provide a broader picture of what factors influence Impulse Buying
EFFORTS TO INCREASE STUDENT LEARNING MOTIVATION THROUGH THE APPLICATION OF THE TEAM GAMES TOURNAMENT (TGT) MODEL IN LEARNING MATHEMATICS CLASS V SDN CIJANTUNG 05 MORNING
No full textThis study was conducted with the aim of being able to increase student learning motivation through the application of the Team Games Tournament (TGT) model in mathematics learning, the research subjects used were grade V students of SDN Cijantung 05 Pagi totaling 26 students with the method of Classroom Action Research (PTK) with a collaborative system, this research was conducted 2 cycles The data obtained in this study from the results of questionnaire sheets and observation sheets. The results obtained from this study are an increase in motivation to learn mathematics, in cycle 1 student learning motivation increased with a percentage of 73.3% that previously in pre-cycle research student learning motivation was very low at 43.11% so that it fell into the category of very lacking and incomplete. Whereas in cycle 2 student learning motivation increased again with a percentage of 86.23%. So that this research was declared successful because it reached the good category (complete) by reaching the ideal value of 75. In addition, the increase in student learning motivation in the application of the Team Games Tournamnet (TGT) model can be evidenced from the results of student activity actions during 2 meetings in cycle 1 and cycle 2, the results of student activity actions shown in cycle 1 were 68% and 72% while in cycle 2 they were 77.3% and 85.3% of these results it can be said that the application of the Team Games Tournament (TGT) model can increase student motivation in learning mathematics, because the application of the model can help teachers in creating an interesting, fun learning model, and can develop motivation and self-confidence in their varied abilities
THE EFFECT OF TEACHING GAMES FOR UNDESTANDING (TGFU) MODEL WITH MATHEMATICS MONOPOLY MEDIA ON LEARNING MOTIVATION AND MATHEMATICS LEARNING OUTCOMES OF ELEMENTARY SCHOOL CLASS I STUDENTS
Get PDFThe purpose of this study is to describe the motivation and learning outcomes of mathematics using the Teaching Games for Undestanding (TGfU) model with a monopoly on mathematics. The experimental method with the design used in this research is a one-group pretest-posttest research design. In this design it combines pre-test and post-test by conducting tests on subjects before being given treatment and after being given treatment. The results of the hypothesis test show that the value of Sig. (bilateral) is 0.001, meaning that the value of Sig. (bilateral) greater than ttable (2.02) which can be interpreted as a Teaching Games for Understanding (TGfU) model with a math monopoly if H0 is rejected and Ha is accepted, which means the model is better than before applying. F count 45.025 thus we can know that the f table is 4.07. Based on the decision above, Fcount (45.025) > greater than Ftable (4.07). So it can be concluded that H0 is rejected and Ha is accepted, which means that the Teaching Games for Understanding (TGfU) model with monopoly media is better than the Problem Based Learning model assisted by image media.
The Application of MathCityMap at SDN Kaweron II to Improve Students' Problem Solving Abilities
Get PDFQuality education is one of the rights that every citizen must obtain. The quality of education can be seen through the learning process provided by teachers to students at school. However, when the Covid-19 pandemic hit, the learning process became very hampered, especially in mathematics learning. This cannot be separated from the assumption that mathematics is a subject that is difficult for students to understand. The presence of the MathCityMap application is one of the innovations in the field of mathematics learning because it can make learning mathematics more fun for students. This paper aims to analyze the MathCityMap experiment at SDN Kaweron II with the aim of improving students' problem solving abilities. The research results show that using MathCityMap is quite effective in improving students' problem solving abilities because learning is packaged in a fun way and attracts students' interest in studying mathematics outside the classroom. Using MathCityMap also becomes a challenge for students to want to solve every problem given by the teacher. Therefore, apart from problem solving skills, this learning also improves students' critical thinking and teamwork skills
Comparison of the Classical Test Theory and the Rasch Model in the Analysis of Mastery Test of Concept Systems of Linear (SPLDV)
Get PDFThis study aims to compare the analysis of the quality of a measurement instrument for concept understanding using the classical test theory approach and the Rasch model. The analysis methods for instrument quality, including validity, reliability, item difficulty, and item discrimination, were applied to the SPLDV concept mastery instrument. The research findings reveal differences in the instrument quality between the two approaches. The analysis through the classical test theory approach shows good instrument quality regarding validity and reliability, although item difficulty still needs improvement. On the other hand, the analysis through the Rasch model shows variation in item difficulty and sufficient reliability. While the item discrimination through the classical test theory approach is categorized as good, the analysis through the Rasch model yields unsatisfactory results. In conclusion, the quality of the instrument can differ depending on the approach used. This study provides a better understanding of the differences between the classical test theory approach and the Rasch model in analyzing the quality of a measurement instrument for conceptual understanding