Jurnal Manajemen dan Pemasaran Jasa
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Determinants of Banking performance in Association of Southeast Asian Nations (ASEAN) countries
Full text linkThis study investigated the determinants of bank performance in countries belonging to the Association of Southeast Asian Nations (ASEAN). The analysis primarily included conventional banks listed on the stock exchanges of Indonesia, Malaysia, the Philippines, and Thailand from 2010 to 2019. Panel data regression was used to examine the effect of independent variables, including capital adequacy ratio (CAR), non-performing loans (NPL), loan-to-deposit ratio (LDR), market power (MP), exchange rate (ER), interest rate (IR), and technology investment (TI), on the dependent variable, bank performance. The hypothesis testing was conducted on 17 banks in Indonesia, 18 in ASEAN-3 (Malaysia, the Philippines, and Thailand), and 35 in ASEAN-4 (Indonesia, Malaysia, the Philippines, and Thailand). The results showed that CAR positively affected banks in both ASEAN-3 and ASEAN-4. NPL positively affected banks in Indonesia, while MP positively influenced banks in ASEAN-4. ER positively affected banks in Indonesia and ASEAN-3, and IR positively Influenced banks in ASEAN-4. Conversely, LDR and TI did not significantly affect any of the models. One essential contribution of this study was the inclusion of technology investment variables among other macro factors and the integration of data from various stock exchanges across ASEAN countries. These results provide a valuable theoretical framework and reference point for experts, practitioners, and banking regulators in formulating policies prioritizing bank-specific and macroeconomic variables affecting performance
Optimization of relational capital and the strength of SMEs network collaboration to improve its performance: Evidence from Indonesia
Full text linkThis study aims to develop a conceptual model framework that elucidates strategies for enhancing the performance of SMEs using a network theory approach. The novelty lies in developing a conceptual model that proposes the strength of SMEs network collaboration as an intervening variable, addressing the gap in the literature regarding the impact of relational capital on its performance. The study involves 238 SMEs in six regencies in Central Java and the Special Region of Yogyakarta, Indonesia. The majority of the proposed hypotheses are supported, indicating that relational capital, quality of value co-creation, voluntary knowledge sharing, and the strength of network collaboration significantly improve SMEs performance. The results validate the logical connection between the variables and clarify the reference theories. Additionally, the conceptual model is suitable for capturing business phenomena in the field, making it a valuable reference for SME development in Indonesia and other emerging market countries
Analyzing the impact of working expectations on intention to apply in Indonesia: A study on Gen Z college graduate
Full text linkThe expansion of businesses is limited in enhancing the workforce because recruiting personnel requires significant effort and financial resources. The returns on these businesses should be assessed while decreasing the expenses associated with recurrent needs. Therefore, this study aimed to analyze the correlation between the employment expectations of soon-to-be college graduates, who constituted a significant portion of the workforce, and their inclination. Factors such as organizational attractiveness, person-organization fit, and social media usage were examined as mediating variables. The advancement of the theory of planned behavior was also investigated, particularly in explaining how organizations shape the behavior of prospective employees based on expectations. Using the structural equation model (SEM) method, the data were examined on intention to apply among 350 Indonesian college students on the brink of graduation (middle year of Gen Z). The results showed that working expectations influenced intention to apply for a job, through direct impact and partial mediation. According to the descriptive statistics, a company\u27s top three priorities for respondents were health insurance, a coaching manager, and job security
Fostering innovative work behavior of employees in the tourism industry: Strategies for successful remote tourism during the COVID-19 pandemic
Full text linkDue to the COVID-19 Pandemic, in September 2020, the number of domestic and foreign tourists visiting Indonesia decreased by 88.9% to 153,498 people from 1.38 million people in the same period in 2019. The Research Objective is to examine the effect of Employee Engagement on Innovative Work Behavior, which requires Creativity as a mediator, and the effect of Remote Working as a moderator in the Tourism Service Industry. The study was carried out with the survey method using online questionnaires distributed from January 2022 to February 2022. The participants in this study are practitioners in the tourism service industry who are also members of the Indonesian Tourism Industry Association (GIPI). The participants came from 55 cities in Indonesia and worked remotely during the pandemic. First, this study shows good engagement with the employee does not increase innovative work behavior directly. Second, good employee engagement can increase creativity from the employee. Third, good employee creativity can foster innovative work behavior. Fourth, remote working does not moderate the correlation between employee engagement and creativity. Fifth, employee creativity mediates the correlation between employee engagement and innovative work behavior
Does destination promotion on social media affect visit intention? Empirical study on Instagram
Full text linkIn today\u27s economy, social media can be a valuable tool for businesses to conduct various marketing activities. In particular, social media marketing is imperative for tourism as it helps with branding, increasing awareness, and driving visitors. In this way, social media can be used in marketing communication, media promotion, and reaching more target consumers. A limited number of studies have investigated the topic of destination promotion from the tourism marketing perspective. As a result, social media has become a popular media reference that influences consumers\u27 decision-making processes. This study aims to investigate how the promotion of beach destinations on social media affects destination attractiveness, destination image, and visit intention. This study examined the hypotheses of 320 respondents who possess Instagram accounts and have visited beach tourist destinations due to Instagram promotions. Smart-PLS 3.0 was used to examine the hypothesis using the structural equation modeling method. Test results indicate that promoting destinations on social media can significantly influence their attractiveness and public perception. When consumers believe that a destination is attractive, it will positively impact the destination\u27s image. Furthermore, the destination image can significantly impact the visit intention. As a result, the findings of this study suggest that tourism businesses use the findings as an effective means to develop a positive image of a destination that is attractive. Furthermore, this study contributed to how tourism marketing businesses and researchers may be able to use Instagram to generate interest in visiting
The transformational and toxic leadership effect on employee retention
Full text linkOne indicator of the success of a business process is employee retention and the factors that cause it include leadership style. This study was conducted with the aim of testing which one most dominantly affects employee retention, whether transformational leadership or toxic leadership mediated by job satisfaction. The research design used is hypothesis testing using the Structural Equation Model. Samples were taken by purposive sampling method to employees, both lecturers and academics staff in the scope of Faculty of Economics and Business (FEB) Universitas Trisakti. The research findings showed that transformational leadership is proven to be more dominant in influencing employee retention than toxic leadership, either directly or indirectly through job satisfaction.Keywords: employee retention; job satisfaction; toxic leadership; transformational leadership
Perceived organizational support as key success factor to improve employee performance besides organization commitment and organizational citizenship behavior
Full text linkThis research aims to investigate and demonstrate the impact of perceived organizational support and organizational commitment on organizational citizenship behavior and the performance of university lecturers. The object of research is a lecturer who serves at a private university located in West Sumatra. The effects and implications that were analyzed and proven in this study were carried out partly or jointly. The descriptive and verification approach was employed with a sample of 320 respondents, and the data analysis method was the SEM (Structural Equation Modeling) method utilizing the Lisrel Program. According to the study\u27s findings, perceived organizational support and organizational commitment have a positive and significant effect on organizational citizenship behavior. It was discovered that perceived organizational support, organizational commitment, and organizational citizenship behavior have a positive and significant impact on lecturer performance. This study concluded and indicated that it is required to incorporate perceived organizational support that benefits employees, organizational commitment, and organizational citizenship behavior to increase employee performance. Further research suggested the influence and impact of other variables not only from the individual perception but also from the level of team and organization
Assessing the effect of high school quality factors in selecting a high school
Full text linkThis study aims to analyze the effect of education quality, price, promotion strategy, quality of human resources, and physical facilities mediated by reputation on students\u27 decision to select a high school. The research technique used to obtain data from 170 prospective students is purposive sampling, a non-probability method. The results showed that the education quality, promotion strategies, and physical facilities mediated by reputation positively affect students\u27 decisions, as opposed to the price and quality of human resources. The originality value of this research is to choose high school mediation by reputation. In conclusion, the limitations of this research were clarified by adding a process variable which is very important in services marketing, due to its ability to handle consumers in marketing activities and in making final decisions
The role of self-congruity in the relationship between destination brand personality and revisit intention
Full text linkThe purpose of this study was to explore and analyze the direct influence of destination brand personality and the intermediary effect of self-congruity on the influence of destination brand personality on revisit intentions by including gender and emotional experience as moderator variables. This research were using a quantitative approach with an explanatory survey method. In this research, we used a questionnaire as a data collection tool while determining the sample. It also used a non-probability sampling technique to obtain 100 visitors to the Sukahaji Waterboom Tourism Destination. It used Conditional Process Analysis (CPA) with the Regression approach and used Software Macro Process by Hayes as the data analysis technique. The goals of this paperindicate that destination brand personality has no direct effect on revisit intention. It shows that the effect of destination brand personality on revisit intention is transmitted by self-congruity. The results of the subsequent analysis show that emotional experience and gender do not moderate the effect of destination brand personality and self-congruity on revisit intention
The influence of usefulness, entertainment, interaction, enjoyment, and familiarity to purchase music platform subscriptions in Millennials and Gen-z communities through trust mediation
Full text linkAdvances in technology significantly transform the means of communication between users and companies. The music industry is also experiencing technological innovation as more consumers subscribe to paid and free online streaming services. Therefore, this study aimed to determine the effect of usefulness, entertainment, interaction, enjoyment, and familiarity on purchase intention for music streaming platform subscriptions in millennials and gen-z communities in Batam City through trust mediation. A quantitative method was adopted with data collected through questionnaires from 348 respondents and processed using the Partial Least Square program. The results indicated that familiarity and interaction significantly influenced purchase intention through trust mediation. As managerial implications, familiarity must be increased for trust and interaction to influence purchase intention. This study only focused on millennials and gen-z communities and conducted a survey through Google Forms. Therefore, future studies could expand the scope beyond a single generation or region