Jurnal Manajemen dan Pemasaran Jasa
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Pengaruh Karakteristik Bank dan Karakteristik Pasar Terhadap Kemungkinan Terjadinya Merger dan Akuisisi Pada Perbankan di Indonesia
No full textThe purpose of this research is to examine the effect of bank\u27s characteristics and market characteristicstoward the probability of merger and acquisition in Indonesian Banking. The type of data used in this research is secondary data which is collected from Indonesia Stock Exchange and CD Room of Trisakti University. The Sample examined in this research consist of 22 listed commercial banks, which 9 of it have been acquired between 2003 and 2007 using purposive/judgmental sampling as its sample selection technique. This research used Binary Logistic Regression as analysis tool to test the hypothesis in this paper.Findings of this research indicate that three of bank\u27s characteristics, those are bank\u27s size, market share, and bank\u27s growth have a significant effect toward the probability of merger and acquisition. Another bank\u27s characteristics like profit, cost efficiency, capital strength, Liquidity, number of branches do not seem to have effect toward the probability of merger and acquisition. This research also finds that market characteristics those are market concentration, market profitability, and market growth have no effect toward the probability of merger and acquisition.Keywords : Acquisition, Banks, Bank\u27s Characteristics, Market Characteristics, Merger
PENGARUH LEADERSHIP STYLE TERHADAP HOTEL EMPLOYEE COMMITMENT TO SERVICE QUALITY
No full textThe conceptual framework consists of the following constructs: .Management Commitment to Service Quality, Directive Leadership, Participative Leadership, Empowering Leadership, Role Clarity, Shared Values, Employees Commitment to Service Quality, and Job Satisfaction. Moreover, 3 hypotheses were developed and tested. Instrument test of validity and reliabilty used to test the validity of the measures, while structural equation model was used in hypotheses testing. Data were collected from 101 employee who had worked at Aryaduta Hotel at Pekanbaru.Keywords: Management Commitment to Service Quality, Leadership Style, and Frontline Employee Responses
EFEK MANAGEMENT COMMITMENT TERHADAP SERVICE ON EMPLOYEE SERVICE BEHAVIORS : PERANAN MEDIASI DARI JOB SATISFACTION
No full textThe purpose of this paper is to examine the impact of management commitment to service on employee service behaviors and to develop and test a conceptual model of the antecedents and consequences of job satisfaction in the hospitality industry.The conceptual framework consists of the following constructs: management support, reward, empowerment, training, job satisfaction, extra role customer service behavior and cooperation. Moreover, six hypotheses were developed and tested. Instrument test of validity and reliability used to test the validity of the measures, while multiple regression was used in hypotheses testing. Data were collected from 110 respondent who are working at Sekolah Dian Harapan Daan Mogot, Jakarta Barat.Strong support was found for 1 of the 6 hypotheses. Findings reveal that management support has positive effects on job satisfaction. It is shown that reward, empowerment, training are not related to job satisfaction. Moreover, it is demonstrated that the two dimensions of service behavior— extra-role customer service behaviors and cooperation also are not related to job satisfaction. Importantly, it is found that job satisfaction can be created from employee service behavior as the school is applying the management support to the employees.Keywords: management commitment; management support; employee job satisfaction; service behavior
PENGARUH CORPORATE GOVERNANCE TERHADAP KINERJA PERUSAHAAN KIMIA DAN FARMASI DI INDONESIA
No full textThis research is aimed to determine the influence of corporate governance on firm pe ormance. The sample used were 16 companies, which is divided into 8 companies in hemical sector and 8 companies in pharmaceutical, that are listed in Indonesia Stock Exchange during the period of 2004 to 2008, which were selected using purposive sa pling method. Corporate governance in this research was measured with board size , board independence, and ownership concentration While firm performance was To sured by ROA and ROE. Menthods of data analysis were using multiple regressionfacility. Based on the results of this research showed that there was no significant .1influence between corporate governance (board size, board independence, andownership concentration) on firm performance (ROA and ROE).Keywords : Corporate Governance and firm performanc
KEPUASAN DAN LOYALITAS KONSUMEN PADA ONLINE MARKET DI INDONESIA
No full textThe goal of this research activity is to investigate things that will improve consumer • satifaction and loyalty of online stores in Indonesia. Researchers can take advantage of the result obtained and then inform it to companies so they know what things need to be improved to maintain their customers. The findings in this study indicate that there is a positive influence of a) adaptation (adaptation), (b) interaction (interactivity), (c) maintenance (nurturing), (d) commitment (commitment), (e) network (network), (f) diversity (assortment), (g) the ease of transaction (transaction ease), and (h) the agreement of usaage (engagement) towards customer satisfaction, there is a positive influence customer satisfaction to customer loyalty, there is a positive influence of Inertia towards the relationship between customer satisfaction and customer loyalty, and there is a positive influence od Trust towards the relationship between customer satisfaction to customer loyalty. The result of this research has implications for the business online which are to increase customers satisfaction and loyalty and to scholars who want to develop the theory. Further research are expected to use global online shopping as a comparison and adding the other variables that also affect customer satisfaction and loyalty in the online market.keyword: Customer Satisfaction, Loyalty, and Online Marke
PENGARUH LEVERAGE TERHADAP PROFITABILITAS PADA INDUSTRI MAKANAN DAN MINUMAN YANG TERDAFTAR DI BURSA EFEK INDONESIA
No full textThis study aims to analyze and determined the relationship of leverage on corporate profitability.The study wanted to analyze the relationship between financial leverage, operating leverage, combined leverage, and debt equity ratio of earning per share. The aim is to explain how the earning capacity gain is influenced by the performance management fixed operating costs and fixed financial costs. In addition this study also explains the relationship between Debt Equity Ratio and Earning Per Share.In this study, selected on food and beverage manufacturing subindustry listed on the Indonesia Stock Exchange during a periode of 11 years from 1999 — 2009. Using Kruskal Wallis testing, spearman correlation analysis and the classical assumption of normality. The result showed that the data DFL, DOL, and DCL didn\u27t differ significantly in manufacturing subindustry. fry the DER and EPS data show that differ significantly in manufacturing subindustry of food and beverages. In addition these studies show that the DFL and DCL have a positive relationship to the EPS, while the DOL and the DER ha.s\u27a negative relationship to the EPS.Keywords : DCL, DER, DFL, DOL, Earning Per Share, Leverage, and Profitabilit
PERANAN ORGANIZATIONAL CITIZE DALAM MEMEDIASI PENGARUH JO DAN HUMAN RESOURCES MANAGE TERHADAP SERVICE QUALITY PADA BINTANG LIMA DI JAKARTA SHIP BEHAVIOR SATISFACTION ENT PRACTICES EBUAH HOTEL PUSAT
No full textThe purpose of this research is to propose a model which organizational citizenship behavior and job performance mediate the influence of job satifaction and human resources management practices toward service quality at Grand Sahid Jaya Jakarta. The conceptual framework consists of the following constructs : job satisfaction, human resources management practices, organizational citizenship behavior, job performance, and service quality. Moreover, four hypotheses were developed and tested. instrument test of validity and reliability were used to test the validity of the measures, while multiple regression from Statistical Package forSocial Science (SPSS) was used in hypotheses testing. Data were collected from Grand Sahid Jaya employee, Jakarta. The objectives of this research is to analyze the j.b satisfaction influence organizational citizenship behavior at Grand Sahid Jaya Jakarta, analyze the human resources practices toward organizational citizenship behavior, analyze the organizational citizenship behavior influence job performance and analyze job performance influence service quality at Grand Sahid Jaya JakarIta. The result indicate that all hypothesis was supported, indicated that job sati action have significant influence toward organizational citizenship behavior, human resources practices have significant influence toward organizational citizenship behavior, organizational citizenship behavior have significant influence toward job performance and job performance have significant influence toward service quality.Keywords : Job performance, service quality, job satisfaction, and organizational citizenship behavior
PENGARUH CAREER MANAGEMENT TERHADAP CAREER SATISFACTION MELALUI CAREER COMPETENCY
No full texthe purpose of this research is to acknowledge the effect of a career management t oward the career satisfaction through the career competency of the staff at Park Lane Hotel, Jakarta. The data samples of this research are random spread to the hotel staffs. Out of 125 respondents from all levels of staff positions in Park LaneHotel, only 120 data are performed. The data analysis in this research is measured by Structural Equation Modelling with Amos 6.0. Due to data analysis, it is discovered that career management has a positive and significant effects toward the career satisfaction of the hotel staffs, as to the career management has no effect to the career competency of the hotel staffs. The career competency has positive and significant effect to the career satisfaction, and the career competency cannot mediated the relation between career management to the career satisfaction of the hotel staffs. The implication for the manager of the Park Lane Hotel, Jakarta is to give serious activities concerning the career management to the staff that will assist them to gain more knowledge of the update industry development to gain higher in the career satisfaction of the staffs. In the future search, it needs more details concerning the organization effect and individual and culture factors of the staffs.keywords: Career management, career satisfaction, career competency
PENGARUH KARAKTERISTIK DEWAN DIREKSI TERHADAP PENGUKURAN KINERJA BANK DI INDONESIA
No full textThe purpose of this research is to analyse the effect of Characteristics of The Board of towar Directors s Bank Performance. This research was used are 19 banking firm which listed in Indonesian Stock Exchange during 2005-2008. Independent variables from this research are board size and Outside Director. Dependent variables are bank performance which include Net Interest Margin (NIM), Return On Asset (ROA), Return On Equity(ROE) and Efficiency Ratio. Control Variables are Size, Risk and Capital Ratio. The analysis method was used are multiple regression analysis. The result from this research shows that Board Size did not has related to bank performance. Outsiders has related to bank performance. Keywords: Board Size, Outside Director, Net Interest Margin (NIM), Return On Asset (ROA), Return On Equity(ROE) and Efficiency Rati
PERANAN SERVICE QUALITY TERHADAP PATIENT REVISIT INTENTION MELALUI PATIENT SATISFACTION PADA RUMAH SAKIT UMUM DAN RUMAH SAKIT SWASTA TIPE B
No full textBackg of nd: the increasing of awareness in health care by Indonesian people especially in Jakart Healthcare that health care professionals are highly dependent on each other to provide and coordi ate services of high value for human beings. Patients usually prefer to go to private hospitals hoping tc receive high service quality. But in fact, public hospitals have a good quality service also becau e ft is supported by the government.Object ve to compare service quality, patient satisfaction and patient revisit intention of public and privatE hospitals.Resea h design: this research applies to public and private hospitals in Jakarta and questionnaires were s read away to 97 respondents or patients from some public and private hospitals in Jakarta by usi g purpose sampling.Findin s: There are no differences between private and public hospitals in service quality, patient satisf Um and patient revisit intention. Finally the implications of the results are highlighted for health :are managers