Journal of Technology Management & Innovation
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Applying Importance-Performance Analysis as a Service Quality Measure in Food Service Industry
Get PDFAs the global economy becomes a service oriented economy, food service accounts for over 20% of service revenue, with an annual growth rate of more than 3%. Compared to physical products, service features are invisible, and the production and sale occurs simultaneously. There is not easy to measure the performance of service. Therefore, the service quality of catering services is considered to be an important topic of service management. According Market Intelligence & Consulting Institute (MIC) to apply blog text analyzing to point out top 10 restaurants of blog in Taiwan, what it’s popular restaurant in food service industries. This paper attempts to identify both the importance and performance of restaurant service quality in the Taiwan food service industry using the SERVQUAL and IPA model. We can conclude with certainty that three methods (SERVQUAL, IF and IPA) are able to explain significant amount of service quality. At the same time, the service quality factors of IPA model had more comprehensive consideration in comparison to those of SERVQUAL and IF
Industrial Location, Relations with Regional Agents, Formation and Innovation in Spanish Aquaculture
Get PDFThis paper tries to contrast theories and location factors with the results of an open investigation on management of intellectual capital in aquaculture. We analyse the applicability of endogenous development models and enterprise networks, from an alternative point of view different from the hierarchy and the market, finally theories about the formation weight and the R&D&i efforts in real investments and real expenditures that the spanish aquaculture companies assume are contrasted, in competitiveness terms
Una Plataforma Web para Gestionar los Derechos de Propiedad Intelectual Resultantes de la Investigación Universitaria
Get PDFSe presenta el desarrollo de un modelo de procesos y una plataforma web para gestionar los derechos de propiedad industrial asociados a los resultados de los programas y proyectos de investigación que se ejecutan en la Universidad de Talca (Chile). El trabajo se inició con una investigación exploratoria seguida de la construcción de un modelo de procesos haciendo uso de la notación BPMN (Business Process Modeling Notation). Finalmente se procedió a desarrollar la plataforma web aplicando la metodología de desarrollo ágil de proyectos XP (eXtreme Programming). El resultado alcanzado -el modelo de procesos y la plataforma web-, han posibilitado la formalización de procesos, la definición de reglas, la identificación de roles por parte de los distintos actores involucrados, y están facilitando el monitoreo de las solicitudes de protección de los derechos de propiedad industrial en la Universidad
Telecom Policy Innovation: the Role of Free Spectrum and Telecommunication Development in Rural Ghana
Get PDFEvery nation wants to achieve Universal Access of telecommunication services due to its importance to the economy and national life. Unfortunately in sub-Saharan Africa, telecommunication services are either scarce or non-existent in rural areas. However, previous telecommunication policies have enabled the provision of various network technologies in Africa. What type of policy is needed to push these telecommunication services into rural areas? This paper discusses the importance of issuing a using Free Spectrum policy to as an incentive to small telecom network operators in Africa. Ghana is used as a test case
A Diagnosis of Brazilian Shipbuilding Industry on the Basis of Methodology for an Analysis of Sectorial Systems of Innovation
Get PDFA recent resumption of Brazilian shipbuilding industry, driven by the purchasing power of the state, has presented controversial opinions concerning its effective contribution to, in the first instance, the innovation and competitiveness in the sector and secondly, for Brazilian development. The present study, conducted between November 2009 and May 2011, analyses the said industry from a methodology based on an approach of system sectors of innovation, seeking to highlight the existence and intensity of relationships between the main organizations and institutions, which are members of the industry, in addition to verifying the individual contributions of each of the stakeholders to the industrial competitiveness. As a result of the study, an accurate diagnosis is presented concerning the main aspects to be prioritized through the Brazilian shipbuilding industry, in addition to reviews of proposals of scientific and industrial policies directed towards the said industry, specifically as regards the granting of public funds for research and development demands be revised, as should be aligned to the real needs of the country and the productive sector
A Delphi Study of RFID Applicable Business Processes and Value Chain Activities in Retail
Get PDFFor this research we use Delphi technique to identify the key business processes and value chain activities that are improved by RFID. Our Delphi study involves 74 experts from different domains such as consulting, retail, academia, and third party service providers. We also explored whether there is any difference in expert perceptions about RFID applicable business processes and value chain activities across different business associations
Managing Research & Development for Core Competence Building in an Organization
Get PDFThe uncertainties due to globalization of Indian market after economic reforms have led to drastic changes in the approach of manufacturing organizations for developing various competencies to get competitive advantage. These formidable changes have left the organizations with no choice but to upgrade the existing systems, products and technologies for their survival. The external acquisition of technology in the initial stages may be desirable or even necessary in the high technology areas, but no industry can prosper in the long run unless it builds up a self reliant base for carrying out indigenization of process and product technologies. Technology upgradation has become mandatory for economic development, industrial growth, enhanced corporate image, more flexible responses, strategic self-reliance and sustained competitiveness of an enterprise. The present study is aimed at highlighting the need of R&D initiatives in Indian enterprises for harnessing competencies through indigenized R&D
Service Quality and Customers Preference of Cellular Mobile Service Providers
Get PDFA research study was conducted with an objective to understand the Indian consumers’ perception choice in selecting cellular mobile telecommunication service providers. Consumers’ perception is widely varied in accordance with the Communication quality, call service, facilities, price, customer care and service provider’s attributes. A structured questionnaire was developed to collect the required primary data from the consumers. Collected data were analysed, reliability and factor analysis were carried out. The outcome of this research shows a comprehensively integrated framework to understand the relationships among several dimensions. The study shows communication and price were most influential and most preferential factors in selecting telecommunication service provider. However, product quality and availability has a significant impact on consumer perception choice in selecting cellular mobile service provider
What is the Destiny of Patents of Brazilian Universities?
Get PDFThe power of patent is expressed when the innovative product or process goes to market, and the exclusive right that patent ensures generates the market power, and the holder possibility to obtain competitive advantage over competitors. Thus, it becomes compelling the discussions on the universities need for transformation of patent applications efforts into granted patents, which could be negotiated with a higher degree of juridical certainty and, consequently, higher value added. To establish an Index of Patents Granting, and understand the importance of Technological Innovation Nuclei for the increase of this index, it was developed a survey on the number of patents granted to Brazilian universities and evaluated the structure of Technological Innovation Nuclei of these universities. From the survey on the granting cases, it was verified that the universities presenting, among other characteristics, better structured Technological Innovation Nuclei stood out
Parsimonious Determinants of Pre-Incubated Academic Spin-Offs Initial Performance: a Configurational Perspective
Get PDFThe aim of this paper is to refine, from a configurational perspective, the understanding of causal conditions underlying performance differences between new academic technology-based firms. Qualitative comparative analysis (QCA), a research strategy conceived to investigate parsimonious configurations that explain a given result of interest in small-N populations, was adopted as the methodological approach. The analyses were performed using a database related to 81 Brazilian academic spin-offs, pre-incubated by a governmental innovation promotion program. Based on the resultant configurations, parsimonious sets of variables for explaining the initial performance of these new ventures were obtained. Complementary findings and their respective implications are also discussed