Jurnal Ilmiah Manajemen dan Bisnis
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Citra Destinasi dan Pengalaman Destinasi Terhadap Loyalitas: Peran Mediasi Kepuasan Wisatawan
Full text linkPurpose The purpose of this research is to formulate a measurement model of Emotional Exhaustion for non-permanent lecturers with SEM-PLS at Private Islamic Higher Education (PTAIS) in North Sumatra.Methodology The research population is all non-permanent lecturers of Private Islamic Higher Education (PTAIS) in North Sumatra. To determine the sample size, Maximum Likelihood estimation is used in the Structural Equation Model (SEM). Therefore, based on the need for researchers to use data analysis techniques using the Structural Equation Model and also because later the maximum likelihood estimation technique will be used which requires a sample size of 100-200 samples, the researcher will take a sample of 100-200 non-permanent lecturers. The analytical method used is SEM-PLS analysis.Findings The results showed that there was a significant effect of Role Conflict on Emotional Exhaustion. There is a significant effect of Self Efficacy on Emotional Exhaustion. There is a significant influence of Leadership on Emotional Exhaustion. There is a significant effect of Emotional Exhaustion on Job Satisfaction. There is a significant effect of Role Conflict on Job Satisfaction. There is a significant effect of Self Efficacy on Job Satisfaction. There is a significant influence of Leadership on Job Satisfaction. There is no significant effect of Leadership on Job Satisfaction through Emotional Exhaustion. There is no significant effect of Role Conflict on Job Satisfaction through Emotional Exhaustion. And there can be no significant effect of Self efficacy on Job Satisfaction through Emotional ExhaustionOriginality/Novelty The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed by SEM-PLS.Implications This study has shown that Emotional Exhaustion does not have a mediating effect on the influence of leadership, self-efficacy and role conflict on job satisfaction. Starting from the results of this study, the recommendation for further research is to try to analyze or use the Emotional Exhaustion variable as an independent variable, not as a mediating variable
Antaseden Kepuasan dan Loyalitas Penumpang Maskapai Penerbangan Low Cost Carrier di Indonesia
Full text linkPurpose - The purpose of this study was to formulate a model of passenger satisfaction and loyalty for Low Cost Carrier Airlines in IndonesiaMethodology - This type of research can be classified as causal research. This research was conducted in several big cities in Indonesia. Data collection was carried out by distributing questionnaires to respondents via the Google Form which was distributed using the WhatsApp application. In this study, the sample size was 250 passengers. The data analysis method used is Structural Equation Modeling (SEM) with LISREL 8.80 software.Findings - The results of the study show that Service Quality, Price, and Brand Image have a positive and significant effect on Trust. Service Quality, Price, and Brand Image have a positive and significant effect on Satisfaction. Service Quality, Price, Brand Image, trust and satisfaction have a positive and significant effect on Loyalty. Furthermore, there is the influence of Service Quality on Satisfaction through the Trust variable, there is the Effect of Price on Satisfaction through the Trust variable, there is the influence of Brand Image on Satisfaction through the Trust variable and there is the influence of Trust on Loyalty through the Satisfaction variable.Originality/Novelty - The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed with SEM-Lisrel.Implications - This study has shown that trust and satisfaction have a mediating effect on the significant effect of Service Quality, Price, and Brand Image on loyalty. Starting from the results of this study, the recommendations for further research are to try to analyze or use the variables trust and satisfaction as independent variables, not as mediating variables
Meningkatkan Loyalitas Merek Dengan Pengalaman Merek Melalui Cinta Merek dan Kepercayaan Merek
Full text linkPurpose- The purpose of this study was to examine and analyze the effect of brand experience on brand loyalty through brand love and brand trust The study uses a descriptive quantitative method with a causal approach.Methodology - The research method uses a descriptive quantitative method with a causal approach with a sample of 162 respondents. Questionnaire answers were measured using a scale interval of 1 10. Data were analyzed using the SmartPLS version 3.29 software.Findings - Results of this study stated that brand experience has a positive and significant effect on brand loyalty, brand experience has a positive and significant effect on brand love, brand experience has a positive and significant effect on brand trust, brand love has a positive and significant effect on brand loyalty, brand trust has a positive and significant effect on brand loyalty.Originality/Novelty - Brand love and brand trust can mediate the effect of brand experience in partial mediation on brand loyalty.Implications - Able to build brand loyalty, namely by increasing brand experience, brand love, and brand trust. To increase brand love is to improve brand experience. Increase brand trust, namely by increasing the experience on the brand. Building brand loyalty by enhancing the brand experience can be through brand love and brand trust
Anteseden Niat Beli Ulang Belanja Online: Uji E-kepuasan Sebagai Mediasi
Full text linkPurpose This study aims to predict the effect of security, trustworthiness, ease-of-use, and privacy concerns on repurchase-intentions and the role of e-satisfaction as a mediator.Methodology Data were collected through structured questionnaires. We used a cross-sectional online survey, with purposive and snowball sampling methods. SmartPLS was employed to verify the hypothesis.Findings Security, trust, ease-of-use, and privacy issues have a positive effect on e-satisfaction and repurchase intentions. E-satisfaction partially mediates the effect of the four antecedent variables on repurchase-intention.Originality/Novelty This study focuses on consumers' online shopping experience as measured by security, trustworthiness, ease-of-use, and privacy concerns to predict e-satisfaction and repurchase intention. The research setting was conducted in the three largest marketplaces in Indonesia with heterogeneous research subjects. The results show that ease-of-use is the most dominant predictor of influence on e-satisfaction and repurchase intention.Implications Companies are suggested to always provide online shopping applications that are easy to understand, access, and operate by consumers. Besides, security in transactions is very important so that consumer privacy is maintained and can strengthen consumer trust. These efforts focus on satisfying consumers first because consumers who experience e-satisfaction will be more likely to purchases on the same marketplace
Pengukuran Kepercayaan dan Minat Dalam Menggunakan E-money
Full text linkPurpose - This study aims to determine the factors that influence trust and interest in using e-money in Medan City.Methodology - The population in this study is the people of Medan City who already know about e-money as a tool for making transactions. The sampling method used in this study was purposive sampling. The sample criteria in this study are Indonesian people who use e-money products issued by 26 companies that already have official permits from Bank Indonesia. While the sample size in this study was 200 people. The data source in this research is the primary data source. Data collection techniques used. The data analysis method used is the Structural Equation Model from the LISREL 8.80 statistical software package.Findings - The results showed that Perceived Benefit had a positive effect on Trust significantly. Perceived benefits have a positive effect on interest significantly. Perceived risk has a negative effect on trust significantly. Perceived risk has a negative effect on interest significantly. Trust has a positive effect on interest significantly. Trust can positively mediate the effect of Perceived Benefits on Interest and trust can mediate the effect of Perceived Risk on Interest.Originality/Novelty - The research model uses four (4) variables and applies the concept of mediation, where each relationship in the research model is analyzed with SEM-Lisrel.Implications - This study has shown that trust has a mediating effect on the effect of perceived benefits and perceived risks on interest. Starting from the results of this study, the recommendation for further research is to try to analyze or use the trust variable as an independent variable, not as a mediating variable
Ethical Leadership terhadap Employee Well-being: Peran mediasi Job satisfaction
Full text linkPurpose - This study aims to analyze the influence of Ethical Leadership and Employee Well-being mediated by Job satisfaction.Methodology - The sampling technique used purposive sampling, which obtained as many as 126 nurses at PKU Muhammadiyah Bantul Hospital, Yogyakarta. The research data were analyzed using Structural Equation Modeling (SEM) assisted by the IBM SPSS AMOS 24.0 software analysis tool.Findings - The results showed that Ethical Leadersh was related to Employee Well-being mediated by Job satisfaction. With the high level of Ethical Leadership in PKU Muhammadiyah Bantul Hospital nurses influenced by Employee Well-being. However, the high level of Ethical Leadership in nurses will be more influenced by the indirect effect of Employee Well-being through Job satisfaction than the direct influence of Employee Well-being.Originality/Novelty - This study offers new insights into the management literature by highlighting that combating negativity in the nurse's workplace not only preserves Employee Well-being, but also enables organizations to take full advantage of the positive processes that Ethical Leadership makes possible through Job satisfaction.Implications -Efforts made by employees and the company are by increasing the ability and support that can help employees to continue to hone their psychological capital in the hope that they will be able to achieve career success personally and organizationall
Spiritual Leadership dan Emotional Intelligence Terhadap Organizational Citizenship Behavior: Peran Mediasi Workplace Spirituality dan Job Satisfaction
Full text linkPurpose This study aims to examine the empirical work spirituality model, job satisfaction and organizational citizenship behavior of permanent lecturers at private Islamic Universities in North Sumatra.Methodology In this study, the sample size was 200 permanent lecturers from private Islamic universities in North Sumatra. Data collection techniques used are interviews, list of questions, and study documentation. The data analysis method used is the Structural Equation Model.Findings The results showed that Spiritual Leadership and Emotional Intelligence had a significant positive effect on Workplace Spirituality. Spiritual Leadership, Emotional Intelligence and Workplace Spirituality have a significant positive effect on Job Satisfaction. Spiritual Leadership, Emotional Intelligence, Workplace Spirituality and Job Satisfaction have a significant positive effect on Organizational Citizenship Behavior. The results show that Workplace Spirituality and Job Satisfaction are able to mediate the influence of Emotional Intelligence on Organizational Citizenship Behavior. The results also show that Job Satisfaction is able to mediate the influence of Workplace Spirituality on Organizational Citizenship Behavior.Originality/Novelty The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed using by SEM-Lisrel.Implications This study has shown that Workplace Spirituality and Job Satisfaction have a mediating effect on the influence of Spiritual Leadership and Emotional Intelligence on OCB. Starting from the results of this study, the recommendation for further research is to try to analyze or use the variables of Workplace Spirituality and Job Satisfaction as independent variables, not as mediating variables
Kinerja Salesperson dan Kecerdasan Salesperson : Faktor kunci dari Keunggulan bersaing berkelanjutan bagi UMKM
Full text linkThis study was conducted with the aim of analyzing the effect of Salesperson performance and Salesperson intelligence on the competitive advantage of sustainable Reog handicraft SMEs in East Java. In this study, we will examine the influence of Salesperson intelligence and Salesperson performance in increasing sustainable competitive advantage in Reog handicraft SMEs. This study uses SMEs Reog Crafts in East Java as the research sample. This study uses multiple linear regression analysis on the first substructure and uses simple linear regression analysis on the second substructure. The results of this study found that Innate intelligence, Technology Intelligence, and Emotional Intellectual have a positive and significant influence on Salesperson Performance. In the second substructure test, it was found that Salesperson Performance had a positive and significant effect on SMEs Sustainable Competitive Advantage
Servant Leadership, Manajemen Mutu Pendidikan dan Budaya Organisasi Terhadap Kinerja Dosen
Full text linkThe research was conducted at the University of Singaperbangsa Karawang using quantitative methods, and the number of samples based on saturated sampling was 83 people. The data was collected using an instrument in the form of a statement sheet with a tested Likert scale model. Using linear regression analysis techniques to conduct research, simple correlation, partial or simultaneous. The results of the study concluded that servant leadership had a significant positive effect on the performance of the lecturers at the University of Singaperbangsa Karawang. In this university H1 was accepted or tcount ttable (7,280 1,664); Management of the quality of education of Singaperbangsa Karawang University. Lecturer performance has a significant positive effect, where H2 is accepted or tcount ttable (9.086 1.664); Organizational culture has a significant positive effect on the performance of the lecturers of Singaperbangsa Karawang University, H3 is accepted or tcount ttable (9,469 1,664), and multiplied by servant leadershipand quality management of education has a significant effect on lecturers at Singaperbangsa Karawang. University achievement, accept H4 or F count F table or 56,611 2,720
Pengujian Konstruk Literasi Keuangan Mahasiswa
Full text linkThe purpose of this study was to produce a model for student financial literacy at the Faculty of Economics and Business, Private University in Medan. This study uses a quantitative approach with an ex post facto causal associative research design. This research was conducted at University of Muhammadiyah Sumatera Utara, Islamic University of North Sumatra, Pancabudi University, Dharmawangsa University, Al Azhar University, University of Muslim Nusantara, Al Washliyah University, Prima Indonesia University, HKBP Nomensen University, University of Prima Indonesia, and Sari Mutiara University. The study population was all students of the Faculty of Economics and Business, Private Universities in Medan City from semester IV to semester VIII. Data collection techniques using a list of questions (questionnaire), interviews and documentation studies. To test the dimensions of the financial literacy construct using structural equational modeling (SEM). The results showed that financial knowledge had a positive and significant effect on financial behavior, financial attitude had a positive and significant effect on financial behavior, and there was a significant reciprocal relationship between financial knowledge and financial attitude