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DETERMINASI FAKTOR-FAKTOR LOYALITAS PELANGGAN PADA SWALAYAN “ADA†SILIWANGI DI SEMARANG
Get PDFPerkembangan persaingan global yang semakin cepat dan dinamis dengan masuknya produk-produk global yang inovatif ke pasaran disatu sisi, dan kondisi pasar yang jenuh untuk produk-produk tertentu disisi lain, menjadi tantangan manajerial yang tidak ringan bagi pengelolaan loyalitas pelanggan untuk tetap eksis dalam bisnis yang digelutinya. Tujuan studi ini bagaimana peran kepercayaan pelanggan, komitmen pelanggan maupun kualitas pelayanan terhadap loyalitas pelanggan dalam konteks pemasaran jasa retail khususnya. Dengan menggunakan accidental sampling dan alat analisis regresi didapat hasil bahwa variable kepercayaan pelanggan, komitmen pelanggan dan kualitas layanan berpengaruh positifdalam penciptaan maupun menjaga loyalitas pelanggan pada pasar sawalayan ADA Siliwangi di Semarang. Kepercayaan pelanggan dapat menciptakan menciptakan komitmen pelanggan terhadap perusahaan. Terlebih kualitas pelayanan menjadi pilar utama dari pemasaran jasa dan sukses perusahaan, sehingga secara konsep sinergitas ke tiga variable ini memberikan kontribusi signifikan terhadap loyalitas pelanggan.Kata kunci:, Komitmen Pelanggan, Kepercayaan pelanggan, Kualitas Pelayanan, Loyalitas Pelanggan,The development of global competition, is increasingly rapid and dynamic with the entry of global innovativeproducts to market one hand, and a saturated market conditions for certain products on the other hand, be a mild non-managerial challenge for the management of customer loyalty to exist in business they do. This study is to establish how the role of customer trust, customer commitment and service quality on customer loyalty in the context of retail marketing services in particular. By using the accidental sampling and regression analysis result that variable customer trust, customer commitment and service quality positifdalam creation andmaintaining customer loyalty in the market sawalayan Siliwangi ADA in Semarang. Assessment to these three variables as the fundamental reason that the creation of good customer confidence that will create customer commitment to the company. Moreover, the quality of service as a central pillar of successful marketing and services company, so that the concept of synergy to these three variables contributed significantly to customer loyalty.Keywords: Customer Commitment, Trust customer ,Quality of Service, Customer Loyalty
HUBUNGAN PARTISIPASI DAN KEPUASAN PEMAKAI DALAM PENGEMBANGAN SISTEM INFORMASI
Get PDFPenggunaan system informasi diharapkan dapat memberikan manfaat yang besar terhadap bisnis yang sangat kompetitif. Pengembangan teknologi informasi harus merupakan bagian terpadu dan pengembangan system pengendalian manajemen melalui system perancangan strategis yang koheren dan komprehensif. Penggunaan informasi yang canggih berbasis computer memungkinkan manajemen untuk menerapkan system informasi manajemen yang dapat memberikan informasi yang diorientasikan untuk membantu pembuatan keputusan oleh manajer. Kesusksesan pengembangan system informasi sangat tergantung pada kesesuaian harapan antara system analis, pemakai. Perubahan dari sistem manual ke sistem komputerisasi tidak hanya menyangkut perubahan teknologi tetapi juga perubahan perilaku dan organisasional. Untuk menghindari adanya penolakan terhadap sistem yang dikembangkan, maka diperlukan adanya partisipasi dari pemakai, sejauh mana partisipasi pemakai akan berpengaruh pada tingkat kepuasan pemakai sistem yang dikembangkan Kata Kunci : Teknologi Informasi, bisnis, kompetitif, sistem informasi, sistem manual. Use of the information system is expected to provide great benefits to a very competitive business. The development of information technology should be an integral part of management and control system development through system design coherent and comprehensive strategic. The use of sophisticated computer-based information allows management to implement a management information system that can provide information that is oriented to aid decision making by managers. Upon the success of information system development is highly dependent on the suitability of the systems analyst expectations, the user. The change from a manual system to a computerized system is not only a technological change but also behavioral and organizational change. To avoid rejection of the system developed, it would require the participation of the users, the extent of user participation will affect the level of satisfaction of users of the system developed. Keywords: Information Technology, business, competitive, system information, system manual
KEDUDUKAN HUKUM AKTA-AKTA NOTARIS DALAM EKONOMI ISLAM
Get PDFABSTRAKSI Notaris adalah pejabat umum yang berwenang untuk membuat akta autentik dan memiliki kewenangan lainnya berdasarkan UUJN. Notaris dalam jabatannya (ex officio) membuat akta otentik mengenai semua perbuatan, perjanjian dan penetapan yang diharuskan oleh suatu peraturan umum atau oleh yang berkepentingan dikehendaki untuk dinyatakan dalam suatu akta autentik, menjamin kepastian tanggalnya, menyimpan aktanya dan memberikan grosse, salinan dan kutipannya, semuanya sepanjang akta itu oleh suatu peraturan tidak juga ditugaskan atau dikecualikan kepada pejabat atau orang lain. Fungsi daripada akta Notaris itu sendiri sebagai alat bukti yang memiliki kekuatan hukum sempurna (volledig bewijs). Prinsip kontrak dalam hukum Islam tak ubahnya seperti perjanjian atau perikatan yang dituangkan dalam sebuah akta pada umumnya. Kontrak dalam hukum Islam dikenal dengan akad terjadi antara dua belah pihak yang didasari asas kesepakatan para pihak untuk membuat suatu perjanjian atau perikatan yang didahului penawaran dan penerimaan (Ijab-qabul) mengenai suatu objek tertentu. Kata kunci: Notaris, Akta, kontrak, Hukum Islam, Akad, officium nobile ABSTRACT Notary is a public official who is authorized to make an authentic deed and have more authority based UUJN. Notary in his office (ex officio) make authentic document concerning all deeds, agreements and determination required by a general regulation or by the concerned desired to be declared in an authentic deed, ensure certainty the date, save aktanya and give grosse, copies and excerpts, everything The deed along by a rule not also be assigned or excluded to the officer or others. Function than the deed of Notary itself as evidence has the force of law perfectly (volledig bewijs). The principle of contract in Islamic law is like a contract or engagement as outlined in a deed in general. Contracts in Islamic law known as the contract between two parties that is based on the principle of agreement between the parties to make an agreement or engagement that preceded the offer and acceptance (Ijab-qabul) about a particular object. Keywords: Notary, deed, contract, Islamic law, Akad, officium nobil
ANALISIS KELEMBAGAAN PROGRAM NASIONAL PEMBERDAYAAN MASYARAKAT MANDIRI PERKOTAAN (PNPM-MP) UNTUK PENANGGULANGAN KEMISKINAN
Get PDFKelembagaan merupakan suatu proses dan interaksi masyarakat yang melibatkan organisasi sebagai pelaksananya untuk mencapai tujuan bersama. Tujuan kelembagaan PNPM-MP di Kota Semarang adalah untuk mengefektifkan pelaksanaan program penanggulangan kemiskinan. Salah satu masalah dalam penelitian  ini adalah bagaimana kelembagaan PNPM-MP di Kota Semarang dalam penanggulangan kemiskinan. Tujuan penelitian ini melakukan deskripsi dan analisis kelembagaan PNPM-MP di Kota Semarang. Pendekatan penelitian yang digunakan adalah kualitatif fenomenologis. Metode pengumpulan data wawancara, observasi, FGD dan dokumentasi. Teknik analisis data menggunakan model interaktif, yaitu teknik analisis yang merupakan siklus integral antara pengumpulan data, reduksi data, penampilan data dan pengambilan kesimpulan. Variabel utama untuk mengkaji kelembagaan PNPM-MP adalah kepemimpinan, doktrin, program, sumber daya, struktur internal  Kesimpulan penelitian, kelembagaan PNPM-MP pada tingkat kelurahan dan basis (BKM/KSM) belum efektif pada ikatan horizontal maupun vertikal dan masih dianggap sebagai produk program serta belum melembaga dalam penanggulangan kemiskinan. Kata Kunci : Tujuan kelembagaan, Badan Keswadayaan Masyarakat (BKM), Penanggulangan kemiskinan, Variabel, Produk program.. Institutional is a process of community interaction that involves the organization to do the job to achieve a common goal. Institutional objectives PNPM-MP in Semarang is to streamline the implementation of poverty reduction programs. One of the problems in this research is how institutional PNPM-MP in Semarang in poverty reduction. The purpose of this research is to conduct a description and analysis of institutional PNPM-MP in Semarang. The research approach used is qualitative phenomenological. Methods of data collection are interviews, observation, focus group discussions and documentation. Data were analyzed using an interactive model, which is a technique that analyzes the integral cycle of data collection, data reduction, data and conclusions appearance. The main variables to assess institutional PNPM-MP is leadership, doctrine, programs, resources, internal structure conclusion, institutional PNPM-MP at the village level and base (BKM / KSM). The result shows PNPM-MP has not been effective in the horizontal and vertical bond and is still regarded as a program product and has not been institutionalized in poverty reduction. Keywords: institutional objective, Community Self-Reliance Agency (BKM), Poverty alleviation, Variables, Product program
PENGARUH KECUKUPAN ANGGARAN, KETEPATAN WAKTU INFORMASI AKUNTANSI MANAJEMEN DAN KOMITMEN ORGANISASI TERHADAP KINERJA MANAJERIAL (Studi Empiris pada RS. Ortopedi Prof. Dr. R. Soeharso Surakarta)
Get PDFThis researched was conducted to examine the effect budget adequacy, timelines accountancy management information and organizational commitment on managerial performance, by using the unit analysis is structurally officials who worked at the Ortopedi Prof Dr. R. Soeharso hospital in Surakarta. The sampling technique used is the census method, where the entire population sampled. Population in this research is structurally officials who worked at the Ortopedi Prof Dr. R. Soeharso hospital in Surakarta. Result from data processing, so can be taken conclusion as follows there positive influence and significant between variable budget adequacy, timelines accountancy management information and organizational commitment on managerial performance with significant and a significance value it can be concluded that the model is feasible research, and may explain the significant effect between variables budget adequacy, timelines accountancy management information and organizational commitment are simultaneously on variable managerial performance. Result analysis of the coefficient determination indicates that the variables budget adequacy, timelines accountancy management information and organizational commitment variation affecting the variable managerial performance
MEMBANGUN KEUNGGULAN BERSAING PRODUK MELALUI ORIENTASI PEMBELAJARAN , ORIENTASI PASAR DAN INOVASI PRODUK (Studi empiris pada industry pakaian jadi skala kecil dan menengah di kota Semarang)
Get PDFTujuan utama studi ini adalah mengembangkan sebuah model konseptual keunggulan bersaing.Target khusus studi ini menguji secara empirik pengaruh orientasi pembelajaran terhadap keunggulan bersaing, pengaruh orientasi pasar terhadap keunggulan bersaing, dan pengaruh inovasi produk terhadap keunggulan bersaing. Teknik sampling berdasarkan purposive sampling, Sampel yang digunakan adalah 72 industri pakaian jadi skala kecil dan menengah. Data yang diperoleh dalam penelitian ini didapat dengan cara wawancara. Pengumpulan data dengan menggunakan kombinasi pertanyaan terbuka dan pertanyaan tertutup, yang diberikan kepada responden. Data yang terkumpul selanjutnya dianalisis dengan teknik menggunakan SPSS 20.0 Temuan teoritis dalam studi ini adalah memperkaya literatur menciptakan keunggulan bersaing. Sedangkan temuan manajerial dalam studi ini adalah orientasi pembelajaran , orientasi pasar dan inovasi produk berpengaruh signifikan terhadap keunggulan bersaing. Kata Kunci : orientasi pembelajaran, orientasi pasar, inovasi produk dan keunggulan bersaing
PENGARUH SENSE MARKETING , THINK MARKETING, RELATE MARKETING TERHADAP KEPUASAN KONSUMEN (Tinjauan Teoritis)
Get PDFThe rapid growth of globalization, the economic crisis and changes in consumer lifestyle proces challenges for marketers in the present. Consumers today have a broad insight in satisfying their needs and desires. The marketers should give weightage in designing an enjoyable consumer experience memorable consumers to concentrate on the pleasure received. The creation of a pleasant and memorable experience to consumers would make them to think about the experience, because it is a sweet spot in their lives. Consumers also make propaganda about the product to their friends and relatives by word of mouth. The purpose of this study was to analyze influence marketing sense, think marketing and marketing relate to consumer satisfaction. The hypothesis proposed there are three, namely: the better the marketing sense, the more meninghkat customer satisfaction; think the better the marketing, the more meninghkat customer satisfaction; the better relate marketing, the more meninghkat customer satisfaction. Keyword : sense marketing , think marketing , relate marketing, customer satisfaction
STUDI EVALUASI KINERJA SUMBER DAYA MANUSIA (SDM) DALAM MENGELOLA OBYEK WISATA TAMAN MARGASATWA MANGKANG KOTA SEMARANG
Get PDFABSTRACT Mangkang Zoological Garden in Semarang is one of the pleasure park for the citizen which lies strategically on the Semarang-Kendal highway at Km post 17. Achievable ticket price is Rp.5000,-. Riding on elephant, to ride on water tricycle, horse riding, flying fox are Rp.3000,-. Over this condition, it is hoped that visitor would rise from year to year.  In this website, the organizer offers the most completed recreation for kids, cheap, clean and tidy. In fact, the number and kind of animal are limited, dirty, rubbish everywhere, settees are not well maintained, the garden at each pavilion are not tidy. The visitor decreases from year to year, in 2011 number of visitors are 267.346, while in 2012 become 243.883. Based on the above conditions, writers were interested in conducting a research on evaluation of the performance in managing Mangkang Zoological Garden Semarang as a tourism’s object. The aims of this research are: 1)to indicate the human resources who managing this tourism’s object, 2)to indicate why this tourism’s object is not interested by the people yet. The usefullness: 1)to increase the conception and dan try to help in problem solving in relation with human resources particularly, 2)giving input and consideration to the concerned official agency. The type of research is descriptive qualitative description one. Methods of data collection, observation, in-depth interviews with 10 informants consisting of Head of UPTD, vet, cleaning service coordinator, ticketing coordinator, security person, animal tamer, animal keeper, garden coordinator, medical veterinarinist, paramedical veterinarinist. Writers also hold an interview with Head of Kepala Dinas Kebudayaan Dan Pariwisata Kota Semarang as a key-person. The interpretation of the results of interviews with informants were used as an analysis of the data.  The results of research and fact findings are: 1)performance of human resources in managing animal, it is found that number of person in compared with width of animal’s area is not adequate, since area of 10 Ha should be covered by 47 persons (25 official servant and 22 honorary employee=HorDis); 2)grade of education point of view, 8,51% college degree, dan 91,49% honorary employee are upper secondary school grade; 3)lack of security effort over all animal area, garden hall and whole garden area in general; 4) no clear organization chart to support good management effort, since all people are liable to head of UPTD directly. keyword: performance, human resources, zoological garde
FAKTOR - FAKTOR YANG MEMPENGARUHI DIVIDEND PAYOUT RATIO PADA PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2010 - 2012
Get PDFAbstraksi Penelitian ini bertujuan untuk menguji faktor-faktor yang mempengaruhi Dividend payout ratio pada perusahaan yang terdaftar di Bursa Efek Indonesia   periode 2010-2012. Populasi dalam penelitian ini adalah seluruh perusahaan yang terdaftar di Bursa Efek Indonesia periode 2010-2012. Teknik  sampel yang digunakan adalah purposive sampling dan didapat  jumlah observasi sebanyak 97 perusahaan. Teknik analisis yang digunakan adalah regresi linear berganda.  Persamaan regresi yang diperoleh adalah DPR = 7,371 - 0,074LN INSD - 0,175LN DER – 0,268LN ROE - 2,033LN FS + 0.435LN IOS + e. Proporsi variasi Dividend payout ratio dari rata-ratanya yang dijelaskan oleh Insider ownership, Debt to equity ratio , Return on equity , Firm size dan Investment opportunity set sebesar 20,4%. Sedangkan sisanya sebesar 79,6% dijelaskan variabel lain di luar penelitian . Hasil pengujian hipotesis menunjukkan bahwa variabel Insider ownership, Debt to equity ratio dan Firm size berpengaruh negatif  tidak signifikan terhadap Dividend payout ratio . Return on equity berpengaruh negatif  signifikan dan Investment opportunity set berpengaruh positif  signifikan terhadap Dividend payout ratio. Kata kunci :  Insider ownership, Debt to equity ratio, Return on equity , Firm size , Investment opportunity set dan Dividend payou ratio. Abstract The aim of this study is to examine the factors which is influence Dividend Payout Ratio campenies listed on the Indonesia Stock Exchange in the period 2010 to 2012. The population in this study are allcompanies listed on the Indonesia Stock Exchange in the period of 2010-2012. The research sample was determined by purposive sampling to obtain sum observation of 97companies. Technick analysis is a multiple regression. Regression equation obtained is DPR = 7,371 - 0,074LN INSD - 0,175LN DER – 0,268LN ROE - 2,033LN FS + 0.435LN IOS + e . Coefficient of determination is 20,40 % which means the proportion of variation in the DPR of the average described by INSD, DER, ROE and IOS is 20,40%, where as the remaining balance of 79,60% is explained by other variable not prensented in the study. This study showed that the insider ownership, debt to equity ratio and fime size have a negative not significant effect on the dividend payout ratio, return on equity ratio has negative significant on the dividend payout ratio and investment opportunity set has positif and significant on the dividend payout ratio. Keywords: Insider ownership, Debt to equity ratio, Return on equity, Firm size , Investment opportunity set dan Dividend payout rati
FUNGSI SISTEM PEMASYARAKATAN DALAM MEREHABILITASI DAN MEREINTEGRASI SOSIAL WARGA BINAAN PEMASYARAKATAN
Get PDFSistem Pemasyarakatan adalah suatu tatanan mengenai arah dan batas serta cara pembinaan warga binaan pemasyarakatan berdasarkan Pancasila yang diletakkan pada landasan Undang – Undang No. 12 Tahun 1995 Tentang Pemasyarakatan. Sistem Pemasyarakatan diselenggarakan dalam rangka membentuk warga binaan pemasyarakatan agar menjadi manusia seutuhnya, menyadari kesalahan, memperbaiki diri dan tidak mengulangi tindak pidana. Karena itu, pemasyarakatan pada hakekatnya adalah proses interaksi merubah sistim nilai narapidana untuk beradaptasi dengan nilai – nilai yang berlaku di masyarakat melalui proses rehabilitasi dan reintegrasi sosial warga binaan pemasyarakatan (WBL). Kata Kunci : Sistem Pemasyarakatan, Warga Binaan Pemaryarakatan (WBL), Rehabilitasi dan Reintegrasi Sosial. Correctional System is an order on the direction and limits of coaching and the way prisoners based on Pancasila is placed on the anvil Law - Law No. 12 Year 1995 regarding Correctional. Correctional systems are maintained in order to form the prisoners in order to be fully human, aware of the error, improve ourselves and not to repeat the crime. Therefore, correctional essentially the interaction process change rate system inmates to adapt to values - values that apply in the community through the process of rehabilitation and social reintegration of prisoners (WBL). Keywords: Correctional System, Citizens Patronage Pemaryarakatan (WBL), Rehabilitation and Social Reintegration