Jurnal Kajian Komunikasi
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Understanding communication patterns in coping with stress in Indonesia’s gig economy
Full text linkBackground: Despite the rise of the gig economy, the mental health of Indonesia’s gig workers has received little attention. To cope with work-related stress and a limited interaction between drivers and app firms, many ride-hailing drivers have formed shared experience-based communities, such as Indriver Bandung Bersatu (IBB). Purpose: This study aimed to investigate the perspectives and motives of five drivers in a natural setting, with an emphasis on their lived experiences and interpretations of stress coping mechanisms. Method: To better understand how drivers deal with mental health difficulties at work, a qualitative phenomenological approach was applied. From November to December 2022, data were collected through in-depth interviews and observations. Triangulation and member checking confirmed data validity. Result: Although ride-hailing employment have several advantages, drivers are stressed because of monopolistic policies, fluctuating pay, negative customer behavior, and rapid system modifications. To cope, people rely on personal strength and mutual support from a community that shares experiences and alleviates emotional pressures. Conclusion: Capitalist structures, aided by uneven and unfriendly policies, disadvantaged drivers. Mutual-aid communities, on the other hand, enable them to support one another and work together to find common answers. Implications: Facing shared workplace issues together, sharing experiences, and developing peer-based support all promote motivation and self-determination, allowing drivers to become more resilient
Strategic communication to overcome challenges in digital literacy policy implementation in Japan Schools
Full text linkBackground: The Japanese government has initiated a national policy to improve digital literacy in elementary schools, but its implementation still faces various challenges, such as disparities between regions, limited infrastructure, and the readiness of educators to teach digital literacy effectively. Purpose: This study aims to analyze communication strategies in the implementation of digital literacy policies in elementary schools in Japan. Methods: The research used a qualitative case study approach in several elementary schools in the Tokyo metropolitan area. Data were collected through in-depth interviews with key informants using a purposive approach. Result: The results show that the implementation of digital literacy policies has not been uniform across elementary schools in Japan. The main barriers found include a lack of teacher training, limited digital infrastructure and a lack of systematic communication strategies. Schools in urban areas of Japan are more advanced in implementing the policy compared to schools in rural areas of Japan. However, some schools managed to overcome these challenges through strategic communication and collaboration with parents, communities, and the technology sector, as well as utilizing social media and digital platforms. Conclusion: This study emphasizes the importance of more systematic and inclusive communication strategies in the implementation of digital literacy policies. Effective communication between the government, schools, teachers, and parents plays a role in increasing understanding and participation in this policy. Implications: This study opens up opportunities for further exploration of the effectiveness of different communication methods, such as digital platforms, social media, and face-to-face approaches.
Integrative communication model in intercultural communication on independent student exchange
Full text linkBackground: This research is motivated by the problems faced by exchange students, one of the problems is carrying out the adaptation process of cultural differences, culture, language, adaptation to the environment and communication barriers. Purpose: The aim of the research is to explain the integrative communication model in intercultural communication in the aspects of personal communication, social communication, environment, personal condition tendencies, and intercultural transformation. Methods: The research method used was descriptive method with a qualitative approach. The data collection techniques used were observation, interviews, literature study and documentation. The research subjects were determined by using a purposive sampling technique, consisting of nine informants who were independent student exchange participants from Garut University and two students from Garut Indonesian Institute of Education. Results: The results of the research show that intercultural communication in the aspect of personal communication shows attitudes and behavior of tolerance towards cultural differences, even though from a cognitive perspective they do not know yet about Garut culture. In the experience of social communication, interaction is carried out in formal and informal activities, and there are barriers due to differences in dialect and language. On the environmental side, Garut residents welcomed and accepted it well. Environmental barriers include information confusion and language difficulties. In the aspect of personal conditions, they tend not to prepare themselves by getting to know the culture in Garut, and building closeness in the process referring to personal conditions, as well as aspects of cultural transformation, the psychological conditions of independent student exchange participants. Implications: In intercultural transformation, independent student exchange participants can get used to existing cultural differences and minimize the culture shock that occurs when migrating, namely with a positive mindset. The assimilation experienced should not result in the complete loss of one’s cultural identity
Community engagement in digital banking: Insights from Jakarta and Perth
Full text linkBackground: In the digital era, community engagement plays a pivotal role in driving market share expansion in the banking sector, yet the impact of such initiatives across diverse regulatory and cultural contexts remains underexplored. Purpose: This study examines the influence of community engagement on the digital bank market share in Jakarta, Indonesia, and Perth, Australia, while addressing disparities in digital access and customer experience. Methods: Employing a quantitative methodology, the study analyzed structured surveys from 300 respondents (150 each from Jakarta and Perth) to uncover relationships between community engagement and market expansion. Results: Findings reveal that robust community engagement significantly enhances customer loyalty and market share in Jakarta, with digital literacy and infrastructure playing a critical role. In Perth, the effect is moderated by regulatory environments emphasizing innovation and consumer trust. These outcomes are inferred through improvements in technical capability, information/media literacy, and user experience, which serve as foundational mediators fostering customer trust, loyalty, and ultimately market expansion. Conclusion: Community engagement is a vital strategy for expanding digital banking market share, yet its effectiveness is contingent on contextual factors such as digital literacy, regulatory frameworks, and customer preferences. Implications: Practically, banks should tailor engagement strategies to local needs, focusing on building trust and addressing digital divides. Theoretically, this research extends the application of Digital Divide Theory in understanding digital banking adoption across contrasting contexts
Prophetic communication for strengthening religious life among female inmates in Paledang prison
Full text linkBackground: Women in prisoners endure ongoing prejudice and objectification, issues that are intensified by the absence of a substantial religious life. At the Class II Correctional Institution in Paledang, Bogor, prophetic communication transcends mere imitation of the prophet’s communicative methods, ‘dawah,’ or ‘Islamic communication’; it encompasses efforts to emulate prophetic objectives, particularly in the context of shaping religious practices among female inmates, which remains inadequately explored. Comprehending its impact is crucial for fulfilling convicts’ spiritual and therapeutic requirements. Purpose: This study aimed to analyze the application of prophetic communication within the religious practices of female inmates in the Class II Paledang prison in Bogor. Methods: A phenomenological method was utilized to investigate the informants’ subjective awareness and interpretive experiences. The data collection was comprised of in-depth interviews, observations, and document analysis to thoroughly comprehend inmates’ religious experiences. Results: The results underscore three facets of prophetic communication: The humanistic aspect features structured religious programs; however, insufficient facilities impede optimal worship, and religious communication is restricted to communal prayers and spiritual visits; In the liberation aspect, initiatives promoting prophetic values like love and tolerance exist, yet numerous inmates remain disengaged; In the transcendence aspect, inmates are urged to cultivate Islamic spirituality. Conclusion: Prophetic communication can confront the spiritual issues inmates face, yet infrastructural limitations, inconsistency, and individual crises of faith hinder its efficacy. Implications: This study theoretically contributes to the discourse on prophetic communication in correctional environments and practically underscores the significance of structured religious guidance to improve inmates’ spiritual well-being and rehabilitation. This research is crucial for communication studies since it can provide new insights, particularly in critical theory for inmates, cross-cultural communication, spiritual communication, and gender communication
Technological innovation: Instructional communication media in History and Civic Education
Full text linkBackground: The teaching of history and civic education, intended to foster national identity, is not fully achieved due to the absence of technological innovation in the instructional communication media used in high schools. Purpose: This research explores the need for ICT among students and teachers as instructional communication media to promote national identity in history and civic education. Method: This research used the Research and Development (R&D) method. The initial design involved an exploratory qualitative approach, with data collected through interviews with teachers and students from four high schools in Malang City, along with documentation from the Kurikulum Merdeka. The data were then analyzed using interactive analysis techniques to understand the information technology and communication needs of students and teachers for simulating national identity in history and civic education. In the next stage, a development approach was carried out to construct a model for instructional communication media that incorporated technological innovation to simulate national identity in history and civic education. Results: The results indicate that instructional communication media for promoting national identity through simulated history and civics education require technological innovation in the form of the NUSANTARA.IN application, which offers. Teaching materials on history and civic education tailored to students’ characteristics, A virtual reality feature that provides students with a virtual learning experience in history and civic education, and User-generated content to build a network among students for learning history and civic education. Conclusion: NUSANTARA.IN, which includes three distinct features, is a technological innovation designed to serve as an instructional communication media, enabling students and teachers to simulate national identity in history and civic education. Implications: The findings from this study contribute to the theoretical advancement of instructional communication media by incorporating concepts such as virtual reality, user-generated content, and student networking in high school education
Autopoietic system: New perspective in the development communication study
Full text linkBackground: Understanding the concept of development communication is necessary. The study of development communication has grown and tends to be dynamic in Africa and Asia. Any communication modifications are crucial, and they can serve as the starting point for the development history. Purpose: The research aimed to develop a new perspective for studying development communication. Methods: The research used a qualitative approach. It analyzed the evolution and history of concepts that developed in the study of development communication in Africa and Asia. The data were collected through a review of literature from various journals, books, and other publications relevant to development communication studies in Africa and Asia. The researchers used a literature review as a methodology, considering that knowledge production is getting faster. Besides, the researchers complemented the study on development communication among Micro, Small, and Medium Enterprises (MSMEs) in Indonesia’s context. Results: The study showed that development communication is most relevant to developing countries such as Africa and Asia. Based on the best practice of MSME in DIY, the autopoietic system by Niklas Luhmann is essential as an innovative perspective in development communication study. The autopoietic approach emphasizes that the system will produce its components self-creation to reduce complexity. It consists of communication, evolution, and differentiation, which build up the autopoietic system. Conclusion: The logic of the autopoietic system, which negates humans, is still challenging to build awareness of communication significance as the core of development communication, not the actors. Implications: This idea suggests the impact of advancing communication studies, particularly future communication studies development
Communication strategy of Wat Phra Sri Maha Uma Devi as a Hindu Tourism Destination in Bangkok
Full text linkBackground: Wat Phra Sri Maha Uma Devi, commonly known as Wat Khaek Silom, is a popular and important Hindu temple in Bangkok, serving as a tourist attraction. Through communication and promotion efforts through digital media and collaborating with various parties to create attractive religious tourism. Despite its popularity, research on effective communication strategies to increase its attractiveness as a religious tourism destination is limited. Purpose: This study aims to analyze and develop effective communication strategies to promote Wat Phra Sri Maha Uma Devi as a Hindu tourist destination in Bangkok. The focus of the research is on communication strategies that are carried out through integrating cultural and religious values, as well as utilizing the use of digital communication media. Methods: This research employed a qualitative approach using a case study methodology, including interviews and participatory observations of temple management, tourists, and the local community. This approach was taken to gain a thorough understanding of the experiences, views, and challenges in managing religious tourism. Results: The findings highlight that effective communication, such as the use of digital communication media platforms and multilingual educational materials, significantly enhances the tourist experience and promotes sustainable tourism. The challenges faced are maintaining the authenticity of the temples while meeting the growing demands of tourism. Conclusion: Wat Phra Sri Maha Uma Devi has successfully integrated religious and cultural elements with effective communication strategies, making it a major tourist destination for Hindus. Implications: The findings of this study provide insights for tourism authorities and temple management to develop sustainable communication strategies that balance cultural preservation with commercial development
Public relations strategy of Tarumajaya Village in developing promotion and local potentials
Full text linkBackground: The role of the community in introducing, communicating, or promoting Tarumajaya Tourism Village to the wider community outside is vital. Community Information Group (KIM) Cerdas Tarumajaya has a strategic role in connecting local communities with tourism and developing the tourism potential of Tarumajaya Village and the visibility of Tarumajaya as a leading tourist destination. Purpose: This study examined how KIM Cerdas Tarumajaya as public relations implemented strategies to enhance local potential and promote Tarumajaya as a leading tourist destination, and why these strategies were used. Methods: This study used a case study approach. Results: The communication and promotion of Tarumajaya tourism village cover the campaign for Tarumajaya as a whole tourist destination and a highlight for each attraction within the village, such as Situ Cisanti, Kilometre 0 Citarum, Paesan Hill, Pakawa Pine Forest, and Tawides. Every tourism site wants to be communicated and marketed simultaneously. Furthermore, the communication and promotion do not emphasise the differences between one tourist attraction and another. However, regardless of the achievement, the social media management of Tarumajaya Tourism Village is less consistent. Conclusion: Tarumajaya Tourism Village’s communication and promotion lack concentration and consistency. Implications: The success of communication and promotion depends on tourism differentiation, communication messages, and the consistency of information handling
Technological innovation and social construction of Makassar film industry’s production and distribution
Full text linkBackground: Cinematography has evolved significantly with technological advancements. In Makassar, Indonesia, film distribution faced challenges due to limited cinemas and competition with imported films. The research explores how technology has transformed film production, distribution, and promotion in Makassar. It addresses gaps in understanding regional cinema’s adaptation to technological changes. Purpose: This research aimed to examine the role of technology in transforming film production and distribution around Makassar. Methods: The study employed qualitative research methods with a case study approach. Data was collected through interviews and observation with key figures in Makassar’s film industry, including producers, directors, and editors. The research applied the Social Construction of Technology (SCoT) theory to analyze how social factors shaped and influenced technology. Results: In pre-production, technology helps with audience research and visual concept design; In the production stage, digital cameras increase image quality and flexibility. In post-production, advanced software allows for better editing and visual effects despite limited local experts; In distribution, it expanded from theaters to streaming platforms, reaching a wider audience. All stages benefit from better collaboration through digital tools. Conclusion: This study found that technology has significantly impacted all stages of filmmaking in Makassar. At the pre-production stage, digital tools facilitate collaboration and audience research. During production, advanced cameras and equipment enhance visual quality and creative possibilities. Post-production benefits from sophisticated editing software, although some processes still require expertise outside the region. Film distribution does not rely on movie theatres; it is distributed through platforms like Netflix, Disney+, Hulu, and Prime Video. Implications: Specifically, findings suggest that regional filmmakers should invest in digital skills and explore diverse distribution channels. Theoretically, the study contributes to understanding how SCoT applies in regional film contexts. It highlights the importance of considering local social dynamics in technological adoption within creative industries