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    Assessing customer involvement in continuous software engineering:Development and validation of a reference model-based approach

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    Software development is a fast-growing tech sector. Due to continuous changes faced by organizations such as, changing user needs, new technologies, globalization and regulations, new software development methods have evolved into continuoussoftware development.Continuous software development extends Agile software development by shifting from cyclic to continuous value delivery. To enable continuous software development, the concept of DevOps was introduced. DevOps is operationalized by Continuous Integration, Continuous Deployment and Continuous Delivery processes (CI/CD-processes) based on small increments providing continuous value to the customer.Since CI/CD-processes provide value to the customer on a continuous basis they need constant customer feedback. Thus, the active involvement of the customer is important. However, prior research reports challenges regarding customer involvement. Examples of challenges are: establishing and applying the right feedback methods and utilizing obtained data, lack of organizational support in order to improve CI/CD-processes, and difficulties in accessing users of the software product. To solve these challenges, measures are suggested such as, apply approaches to convince the customer through blogs, workshops and demonstrations, and establish a culture of open communication among stakeholders.Nevertheless, literature offers restricted information on how customer involvement can be actively stimulated. Furthermore, literature does not clarify how the extent customer involvement is stimulated can be assessed. To address these problems themain research objective of this dissertation is the development and validation of a Reference Model of Measures to Actively Stimulate Customer Involvement (RM-MASCI) and a Reference Model-based approach (RM-approach) to assess the extentcustomer involvement is stimulated in CI/CD-processes in practice.This dissertation follows a research strategy based on design science. The dissertation presents a four-step research process.In the first step, we develop and validate a well-founded and structured model of Critical Success Factors (CSFs) of collaboration meaningful in a DevOps context. While the results obtained are found to be useful, they are also considered to be too abstract to identify the necessary measures and develop RM-MASCI. Therefore, we shift our focus to the identification and validation of CSFs of CI/CD-processes in the next step, since the concept of DevOps is operationalized by CI/CD-processes.In the second step, we develop and validate a well-founded and structured model of CSFs of CI/CD-processes meaningful for the CI/CD-profession. This model is developed by conducting a systematic literature review and subsequently a classification. The resulting model of CSFs is validated through a multiple case study. We used the real-life experiences from experts in practice to obtain the explanations corresponding to the CSFs.Based on this result, RM-MASCI is developed in the third step. The model is developed by conducting a systematic literature review and subsequently a classification. The resulting model of measures is validated through a multiple case study. We used thereal-life experiences from experts in practice to obtain explanations and used them to develop RM-MASCI.In the fourth step, we refine and validate RM-MASCI and develop and validate an RM-approach. The RM-approach encompass the following three concrete concepts: the assessment process, a refined RM-MASCI and the addition of a moderator. We appliedand validated the RM-approach through a multiple case study aiming to validate the refined RM-MASCI.The results of this dissertation contribute to literature by presenting measures to actively stimulate customer involvement in CI/CD-processes. Furthermore, the applicability of RM-MASCI is confirmed through a validated reference model-basedapproach to assess the extent customer involvement is actively stimulated in CI/CD-processes.The RM-approach, including RM-MASCI, can be used as a tool or instrument to periodically assess the extent customers are involved in the CI/CD-processes. Identified areas of improvement provide an opportunity to improve customer involvement

    Overbrug de neurodiversiteitskloof:Blauwdruk voor managers, medewerkers en hr om neuro-inclusie te bevorderen

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    Naarmate diversiteit en inclusie in onze maatschappij steeds meer aandacht krijgen, ontdekken veel bedrijven de voordelen van een inclusieve werkcultuur. Toch blijft neurodiversiteit, een essentieel maar vaak onzichtbaar aspect van diversiteit, vaak onderbelicht. Neurodivergente medewerkers, zoals mensen met ADHD of autisme, kampen met hogere werkloosheidscijfers en lopen een groter risico op burn-out – niet door hun talenten, maar door een gebrek aan begrip en benodigde aanpassingen in de werkomgeving. Dit artikel presenteert een op onderzoek gebaseerde blauwdruk voor managers, medewerkers en hr-professionals, met negen praktische handva en die neuro-inclusie bevorderen en zo een rijkere, productievere werkomgeving creëren

    Intern salderen:een geschikt instrument of voltooid verleden tijd?

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    Recent heeft de Afdeling bestuursrechtspraak van de Raad van State een drietal belangwekkende uitspraken gedaan. De uitspraken Rendac, Amercentrale en Overduin werpen een nieuw licht op de (on)mogelijkheden om op basis van intern salderen activiteiten toe te staan die stikstof veroorzaken met mogelijke significante gevolgen op de Nederlandse Natura 2000-gebieden. Dat is relevant voor de rechtspraktijk aangezien als gevolg van de stikstofproblematiek de mogelijkheden om natuurvergunningen te verlenen beperkt zijn en intern salderen door bevoegde gezagen en initiatiefnemers werd beschouwd als een geschikt instrument om de vastgelopen vergunningverlening vlot te trekken

    Trauma memories with and without moral conflict:characteristics, centrality, and associations with posttraumatic stress

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    The significance of moral conflicts that emerge during traumatic events and their influence on posttraumatic stress (PTS) and related symptoms are increasingly recognised. However, characteristics of the memories of these conflicts and how central these memories are within autobiographical memory remain largely unclear. In this study, students recalling trauma memories with a moral conflict were compared to students whose trauma memories did not include a moral conflict, in terms of the event-centrality of the trauma memory, memory characteristics, current emotional distress, and PTS. Additionally, we examined to what extent event-centrality was associated with PTS and memory characteristics. Participants recalling trauma memories with a moral conflict referred to these memories as more central, self-defining, and were more often recalled from observer perspective with greater self-distance compared to participants recalling trauma memories without moral conflict. The former group experienced more shame, guilt, disgust, and horror during the traumatic event and reported more PTS and current emotional distress. Event-centrality was positively correlated with PTS. This study highlights that event-centrality and memory characteristics play an important role in trauma memories with moral conflict.</p

    Leveraging mangroves to advance climate action in Africa:Zooming in on Nationally Determined Contributions (NDCs)

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    Mangroves are vital for climate change adaptation and mitigation due to their efficient carbon sequestration and coastal protection roles providing often untapped opportunities for countries to enhance their national climate commitments (including the so-called Nationally Determined Contributions) under the Paris Agreement adopted at the United Nations Framework Convention on Climate Change (UNFCCC) COP21 in 2015. In Africa, several countries possess mangroves and have signed the Paris Agreement, however, the level of integration of mangrove actions into the Nationally Determined Contributions (NDCs) has not been adequately explored. Using a systematic review methodology, 33 African countries possessing mangroves were selected and their NDCs were reviewed, scored, and ranked to assess their level of integration of mangrove ecosystems into their NDCs. Countries like Equatorial Guinea, Nigeria, Senegal, and Sudan demonstrate commendable progress and leadership in integrating mangroves within their NDCs. However, gaps in budgetary commitments, spatial planning, and temporal specificity for mangrove actions among a majority of the countries hinder broader mangrove inclusion. The study also revealed a disconnect between research outputs and policy frameworks, where countries with increased mangrove research output in Africa failed to integrate mangrove actions into their NDCs. To increase African countries' resilience to climate risks and contributions to global climate goals, there is a need to increase effective collaboration between mangrove researchers, local communities, and policymakers in mangrove-possessing countries. This will bolster public education on mangroves and their inclusion of mangrove actions in their NDCs, ultimately enhancing the implementation of mangrove actions on the ground.</p

    The Impact of Self-Directed, Other-Directed, and Dual Moral Transgressions on Emotional, Cognitive, and Clinical Outcomes in Emerging Adults

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    OBJECTIVE: Stressful events can cause individuals to act contrary to their moral standards, resulting in moral transgressions. Two types of moral transgressions are commonly distinguished: actively committing moral transgressions or failing to prevent harm to others (self-directed transgressions) and being exposed to the moral transgressions of others (other-directed transgressions). Evidence suggests that self-directed and other-directed moral transgressions lead to different psychological outcomes. However, this evidence is inconclusive, primarily based on clinical populations, and lacks a developmental perspective, including a focus on emerging adults.METHOD: In this study, young adults recalled a memory of a morally distressing event, encompassing self-directed, other-directed, or dual transgressions. We compared the three groups reporting these transgressions in terms of emotions (fear, shame, guilt, and anger), negative cognitions (about self-blame, the self, and the world), and clinical outcomes (posttraumatic stress [PTS] and depression). Additionally, we explored the variables fear, negative cognitions about self-blame, the self, and the world as potential mediators between exposure to self-directed, other-directed, or dual transgressions and PTS.RESULTS: It was shown that exposure to dual transgressions results in elevated emotional and cognitive burden compared to self- or other-directed transgressions alone. Mediation analyses revealed that, compared to self-directed and other-directed transgressions, participants reporting dual transgressions exhibited more negative self- and world cognitions, which were associated with increased PTS.CONCLUSION: This study concludes that it is useful-both in research and clinical care-to distinguish between self-directed, other-directed, and dual transgressions. (PsycInfo Database Record (c) 2025 APA, all rights reserved).</p

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