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Gen Z Onboarding Experiences and Career Intentions
No full textThe purpose of this study was to investigate Gen Z perception of the onboarding experience
and if the effective onboarding can positively influence affective organizational commitment,
work engagement and their intention to pursue career in the hospitality industry. Due to
hospitality’s reputation as unattractive career option for young talent, the matter of retaining
young and educated talent is becoming highly important. This study is based on data collected
from Gen Z members (1996-2010) who already have work experience in the hospitality
industry. The most significant findings suggest that the three mentioned variables; affective
organizational commitment, work engagement and career intention are in positive correlation
with effective onboarding experience. This study can be used by hospitality employers, HR
professional and educational organizations with the purpose of understanding younger
generations and the importance of onboarding experience
The End of Tourism A generational shift in tourism-related activities
No full textThis study provides an insight into the generational differences when it comes to memorable
travel experiences. The questionnaire, inquiring about the elements of a memorable travel
experience participants had, was distributed in electronic form. A total number of 64 valid
responses was collected, with participants mostly belonging to Generation X, Generation Y, and
Generation Z. The results suggest that Generation X mostly associate gaining knowledge with
their memorable travel, Generation Y a good deal, and Generation Z learning something about
themselves. Differences applied in this study may be of use for destination management and
destinations to adjust their offer for younger generations of tourists
Strategy predictions with Systemic Constellations Work – pilot study
No full textIntegrating intuition and analytics is a current hot topic in organizational research. This
research project focused on using Systemic Constellations Work (SCW) as an exploratory
intuitive method combined with business analytics in order to assess the strategic business
options for an event management company. It was conducted by doing an SCW session
involving the business owner accompanied with subsequent interviews. The results are
promising, since the client was able to identify the most favorable option and thus gain
confidence and clarity in strategic decision-making. Considering that this was only a pilot in
a longer longitudinal investigation, it remains to be seen whether the client’s level of
happiness will be maintained over the long term
The Applicability of Sensoryscape Dynamics Model to Attract and Retain Spectators on the Matchday: A Case Study of VK Jug Dubrovnik AO
No full textSince its beginnings, sport and sports activities have been largely explored, most assuredly
because of wide spectrum of benefits they provided to humankind. The sport industry has
clearly changed in time, due to social and technological development, but it has not lost its
primary aim: to satisfy the needs of different levels of society. Nowadays, more than two
thousand years after the first Olympic games were held, sport has been primarily seen and
researched as a global social phenomenon and as a platform for resolving numerous social
issues and its impact on the society is without any doubt enormous. This paper explores the
application of Sensoryscape Model in order to identify possible strategies to attract more
spectators and enhance the experience of fans of ‘VK Jug Dubrovnik AO’ on matchdays. The
data was collected using double-language questionnaire (English and Croatian) which was
designed to analyze the level of satisfaction of the fans with the Sensoryscape senses,
entertainment program, F&B products, and the quality of the water polo team roster. The results
obtained show that in the areas researched even minor investments could lead to major
improvement of the overall satisfaction of fans and suggested other potential areas of
improvement for the club and for the city of Dubrovni
Albania, the Future Destination of Medical Tourism in the Balkan Region.
No full textHave you ever wondered about doing medical tourism? Medical tourism has become a trend during the last decade for western citizens who take care of their health. Some of the services that people are looking for are plastic surgery, artificial fertilization, obesity treatment, dental surgery, etc. Customers who mostly prefer this type of service are from Italy, Sweden, United Kingdom, France, Belgium, Italy, Canada, Germany, and America. Medical tourism helps the economies of the countries that see it as a destination to gather patients from all around the world. But, why is this transforming into a trend? Is this because of attractive locations, new experiences, or maybe lower cost? On the other side, what are the advantages of the Balkan countries to attract those customers in recent years? All these questions bring one thing to my mind: what is the potential of Albania in delivering high quality medical tourism at an affordable cost? Can Albania consider itself as a competitive destination? The future of medical tourism is considered to be as one of the most promising one. The need of patients applying it is rising day by da
Addressing Virtual Team Dynamics
No full textApplication of virtual teams among corporations has been on the rise for the past few years. The focus of this study is on virtual team dynamics due to its cost-effectiveness, and highly competent workforce. Virtual teams face various challenges that limit their performance, and because of that, this study deals with qualitative analysis that virtual teams can’t perform effectively without six factors known as trust, team cohesion, communication effectiveness, satisfaction, conflict, and leadership. Moreover, maintaining a virtual team’s dynamic is more challenging compared to the traditional face-to-face one. Outstanding results confirmed all the hypotheses, promising a stable future for the virtual team application. This study aims to help corporations understand how to effectively conduct and maintain virtual teams, but also serves as a stimulant for anyone else involved or about to be involved in such a line of work
Hospitality Employees' Relations to Their Work and the Effect on Their Work Engagement
No full textThe purpose of this research was to investigate the perceptions of Dubrovnik area hospitality
workers of their work domain and whether that impacts their levels of work engagement.
Relations to the work among people can fall under either a ‘job’, a ‘career’, or a ‘calling’
distinction. Questionnaire was administered in a paper/pencil format to be filled out by
employees of hotels, restaurants, and café bars near and within Dubrovnik Old Town and Zupa
Dubrovacka. The total sample of participants was 59 and the results suggest that Dubrovnik
hospitality employees relate to their work as a ‘career’. There were no statistically significant
correlations noted between ‘career’ relation and work engagement. On the contrary, ‘job’
relation has resulted in a negative correlation to the work engagement, and ‘calling’ relation has
shown a strong positive correlation to the employee’s work engagement. The practical
implications of this study are intended for managers and leaders, and workers within the
hospitality industr
The Impact of COVID-19 on Technology in the Hotel Industry
No full textThe purpose of this research is to determine if people would like to continue to use technological innovations that were introduced in hotels in response to the Covid-19 pandemic once the pandemic passes. For the research method, an online survey format was used for easier access to participants because of the pandemic. Participants were travelers and they were reached via online travel groups. The research results indicated that people prefer to use the technological changes in hotels now more, during the pandemic rather than once the pandemic passes. It was also revealed that some survey participants prefer in-person contact while others prefer the technological innovations that reduce in-person contact
Medieval Festival Dubrovnik
No full textHeritage tourism is becoming more and more in demand for the tourists who are expecting a more authentic experience in their destination. Dubrovnik’s rich cultural and historical heritage makes it a viable location for the implementation of a medieval festival. A medieval festival in Dubrovnik would thus provide benefits to both tourists and hosts. The issues with organizing any kind of a manifestation are related to audience engagement and stakeholders’ cost/benefits. A viability research has been undertaken in order to determine which format and content would be the most well received. This research includes the comparative analysis of existing medieval festivals, an interview with a travel expert, and a survey taken on 195 participants. The research shows that the participants prefer arts and crafts among the options presented in addition to participating in a medieval feast, which has confirmed the initial suppositions. These initial suppositions were based on the historical aspect of Dubrovnik, the impact of the filming of Game of Thrones on the city of Dubrovnik, and analysis of how the implementation of creative tourism in a context of a medieval festival while enhancing the importance of heritage tourism. Based on this information, further analysis has shown that there is room for this festival. The implementation of this festival would extend the tourist season in Dubrovnik area while providing a fun and educational experience to the visitors with large financial benefits to the stakeholders
The Future of Smart Home Technology in Private Accommodation in Dubrovnik
No full textSmart home technology is a new trend worldwide and its integration is more and more
represented in many households. The functions of smart home technology are numerous and they
benefit the household owner in terms of living but also when renting the private property. The
whole system is controlled and monitored through smartphone, tablet or some other device using
internet connection. This research paper investigated the future of smart home technology in
private accommodation in Dubrovnik. A questionnaire was distributed to 50 private
accommodation owners in Dubrovnik and its area. The questionnaire measured whether they are
familiar with the ‘smart home technology’ and how likely it is that they would integrate the
system or some components into their private property. Results slightly confirmed and supported
the hypothesis (‘’The owners of private accommodation in Dubrovnik are familiar with the
‘smart home technology’, but due to the high costs of implementing this system and because of
the situation of Covid-19 they will not be willing to buy or spend much money on it’’.). In the
end, it is concluded that City of Dubrovnik or tourist board should create panels and programs in
order to educate people more about this