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My Manager is Emotionally Intelligent, so what? – Influence of EI on Job Satisfaction
Get PDFThe concept of emotional intelligence has gained importance over the past years. Within the
hospitality industry, this concept is often related to effective leadership, in a way that emotionally
intelligent managers create more positive work environments, thus affecting employee job
satisfaction. The purpose of this research was to examine the correlation of perceived emotional
intelligence and millennial job satisfaction. Through a questionnaire based method and 56
participants, the results revealed a positive connection between the perceived level of manager’s
emotional intelligence and their overall job satisfaction. Within the scope of this research,
millennial generation requires emotionally intelligent managers in order to experience higher job
satisfactio
Understanding People with Dyslexia Support Strategies for Students and Employees
Get PDFThe purpose of this study is to find out the experiences and obstacles that people with
dyslexia face during their education and how it continues in work life. This paper investigates
both the emotional state as well as the task side of people with dyslexia and their ability to
deal with this disability. A focus group was conducted among four college students from
different degree programs where they shared their experiences about dyslexia and how do
they cope with this disability today and what is their opinion on their future employment.
The task challenges that these students faced was mostly during their education, where they
had uneducated teachers who didn’t provide enough support for them. The positive side was
the actual support from the parents of the participants, which was extremely important in
their further improvement.
Educational institutions need to create an educational system that needs to be more adaptable
for students with learning disabilities. The employers need to be aware of this type of people
which can contribute a lot, but sometimes maybe they need some extra time
The importance of this paper is to educate people about dyslexia and how with small
adaptations in school or at work a lot of things can be done for people with dyslexi
Customer Engagement in Travel Industry: OTA’s vs. DIY Travels
Get PDFThe purpose of this study was to establish determinants that influence customer choices between
do-it-yourself travel arrangements and travel agents. For technologically empowered customers,
experience and co-creation play a significant role. The primary research has shown that safety,
value/experience, savings, customization time & effort, control, trust, ease of use of internet tools,
online payment mechanisms, information overload and accurate information are the main
determinants of customer choices. Millennials are more willing to consider travel agents than older
generations. To stay competitive, travel agents must fully include potential customers in the process
of travel organization, and their offer must be personalized rather than standardized
My leader? You mean my Boss?! : The impact of leadership in the employee satisfaction in hospitality in Albania!!!
Get PDFLeadership, despite being a broad concept, is exhibited in different forms by different
people who are in charge. Displaying diverse levels of leadership is a form of professionalism
and education. The difference in the level of employee satisfaction can be linked to the impact of
these opposed styles. This papers’ focus is on the influence of different leadership style in hotel
industry in Albania. Lacking professional education and training, this concept is extensively
confused with being a boss. This paper focuses on whether or not there is a strong correlation
between leadership level and employee satisfaction in hotels in Albania. There are two methods
used; a poll distributed to 30 young adults who are seniors in high school and the MLQ
questionnaire distributed to current employees in 6 big hotels in Tirana, Albania. The results
highly support the hypothesis which states that the connection between the two is very strong
Dubrovnik as a pet friendly tourist destination
Get PDFPet friendly tourism is a rising industry and the number of pet travelers is increasing annually.
This paper explores the current state of pet friendly tourism in Dubrovnik. Results of the
research are based on a content analysis, where all the comments from Booking.com and Trip
Advisor were analyzed. The purpose of the analysis was to see how satisfied tourists are with
the pet friendly offer in Dubrovnik. Comments showed that pet owners who come to
Dubrovnik are satisfied with the pet friendly accommodations, however guests who do not
come with pets are less satisfied and their comments are influencing the overall comment
rating. Also, research showed that some people that do not come with their pet mind staying
in the accommodation, especially hotels, that are pet friendly, mainly because of the close
unwanted interaction with pets and lack of “pet friendly” regulations. Lack of parks are some
of the factors that pet owners were missing in Dubrovnik as well as they did not have any pet
friendly transportation services
Influence of smartphones on face to face social interaction
Get PDFSmartphones have become an irreplaceable tool in modern society. Although they assist us in
many ways, the latest research shows that there are many negative effects of using them that
we are not even aware of. This paper explores the impact smartphones have had on one of the
common ways of socializing. The observation was set in two coffee bars in Dubrovnik,
Croatia. Research shows that most people resort to smartphone use when in a coffee bar with
others. Having the phone on the table has been proven to influence its potential use. Contrary
to the popular belief age and gender did not have a significant difference in terms of phone
use. This paper proved that smartphone users spend valued time with their friends, family, and
colleagues while typing on their smartphone
Do managers know it?: Service gaps in Dubrovnik casual dining
Get PDFThe expectation-perception gap is present in all service industries and restaurants are
especially affected. The gap can negatively impact their operations and discourage customers to
return in the long-run. By using Kano Model, this paper researches expectations and perceptions
of service quality of the local patrons and service providers in the context of Dubrovnik fast
casual dining restaurants.
A questionnaire was distributed to 102 locals and 10 service providers in order to find out
how they rate certain service quality aspects. The results have shown that gaps do exist,
particularly between the one-dimensional and attractive attributes. Therefore, service providers
should keep an eye on the trends and collect customers data in order to improve the service
quality through personalization and keep customer returning in the long-term
Gamification in HR; applicability and its importance in recruitment and selection
Get PDFGamification is a growing trend in the business world, and it is transforming traditional business
operations. As our secondary research showed, gamification can be implemented in recruitment
and selection. By doing so there is a higher potential to engage and select employees that will fit
the job offered and ultimately fit in the organization as well. It can be said that gamification has
changed the perspectives of companies which are seeking the top talent and forced them to
implement technology and innovative approached to traditional practices. The purpose of this
research was to measure the level of interest of using gamification in the recruitment and selection
process among students at Dubrovnik, Croatia. In addition, this research wanted to investigate
which professional backgrounds are more or less suitable for using gamification. Results indicate
a strong inclination towards such practices; therefore, we deem that gamification shouldn’t be a
choice, rather a norm for companies in order to select the best candidates
Artistic visual presentation of food 1 : Eating with your eyes first: Assessing the influence of the artistic visual presentation of food on the dining experience
Get PDFAbstract
An experiment on assessing the influence of the artistic visual presentation of food on the dining experiment was conducted between 40 students to find out if there actually is any influence of visual presentation of food on likeness and tastiness of the food. Two groups were a part of this experiment; a group which was served traditionally looking banana roll cake and a group which was served modernly decorated banana roll cake. The participants were given two questionnaires in order to measure the influence of artistic arrangement of cake on the perception of flavor, one prior to eating the banana roll and the second after eating. Prior to consumption, the artistically decorated banana roll was considered as more complex and artistically arranged and participants were willing to pay more for it, while traditionally decorated banana roll was found to be healthier. Results found in the recreated experiment support the idea that visual presentation of food influences perception of flavor
IS ENGLISH ENOUGH? STUDENTS' ATTITUDES TOWARDS LEARNING ENGLISH VERSUS OTHER FOREIGN LANGUAGES
Get PDFForeign languages are one of the most powerful tools in the business world today. Sorin
(2011) also stated the University of Bologna sees the importance of learning foreign
languages and that it is very beneficial for students. English is the most outspread language
and it is considered as almost native language for many nations, but is English enough? The
purpose of this research was to see what are the student’s attitudes towards learning English
when comparing to other foreign languages. The results showed that junior students are less
exposed to communication in foreign languages other than English, while senior students
during their Co-op have experienced communication in many other languages. Also there is a
gap in the motivation for learning foreign languages between junior and senior students.
Junior students have higher motivation that is more beneficial for them while certain
percentage of senior students have motivation only because of easy grades or job
requirements