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Improvement of the User Experience for the e-Dnevnik application
No full textTema rada je unaprjeđenje korisničkog iskustva unutar aplikacije e-Dnevnik koja se svakodnevno koristi u osnovnim i srednjim školama u svrhu evidencije i praćenja nastavnog procesa. Ovaj rad nastao je istraživanjem korisničkog iskustva sudionika srednjoškolskog obrazovnog sustava u Hrvatskoj. Autorica rada zaposlena je u sustavu obrazovanja pa je motivirana za ovu temu s ciljem poboljšanja korisničkog iskustva aplikacije e-Dnevnik koju nastavnici svakodnevno koriste.
U radu je napravljena analiza postojećih funkcionalnosti aplikacije e-Dnevnik te je provedeno istraživanje vezano uz korisničko iskustvo na uzorku od 10 sudionika obrazovnog sustava: učenika, roditelja, predmetnih nastavnika i razrednika od kojih su neki i administratori aplikacije e-Dnevnik. Temeljem toga dani su prijedlozi za unaprjeđenje aplikacije e-Dnevnik iz perspektive poboljšanja korisničkog iskustva.The topic of this paper is improvement of the user experience within the e-Dnevnik application, which is used daily in primary and secondary schools for the purpose of recording and monitoring the teaching process. This paper is the result of research on the user experience of participants from the secondary education system in Croatia. The author of the paper is employed in the education system, so she is motivated to improve the user experience of the e-Dnevnik application that teachers use every day. The paper analyzes the existing functionalities of the e-Dnevnik application and the research results of the user experience based on a sample of 10 participants in the educational system, including students, parents, subject teachers and class teachers, some of whom are administrators of the e-Dnevnik application. Based on this, recommendations are made for improving the e-Dnevnik application from the perspective of the user experience
Implementacija videousluge kao alternativnog kanala komunikacije na primjeru odabranog poduzeća
No full textDigitalna tehnologija prisutna je u gotovo svim gospodarskim granama pa tako i u bankarstvu. Implementacijom videousluge banka se želi prilagoditi potrebama digitalno orijentiranih klijenata i nastoji pratiti trendove u razvoju digitalnih usluga u bankarskom sektoru. U radu je provedeno istraživanje kako bi se utvrdila zainteresiranost klijenata za uspostavu videousluge kao alternativnog kanala komunikacije, kako bi se mogao pokrenuti projekt implementacije novog rješenja. Nakon završetka projekta provedeno je istraživanje putem ankete iz koje se može zaključiti da su klijenti zadovoljni novom uslugom.Digital technology is present in almost all economic fields, including banking. By implementing video services banks wish to adapt to the needs of digitally-oriented clients and tend to follow the trends in the development of digital services in the banking sector. The work includes a survey whose aim was to define the interest of clients in setting up video services as an alternative channel of communication, in order to initiate the new solution implementation project. At the end of the project, a survey was carried out through a questionnaire on the basis of which it can be concluded that clients are satisfied with the new service
The importance of microelectromechanical systems in the development of technology
No full textMikroelektromehanički sustavi (MEMS) su dio tehnologije koji će igrati veliku ulogu u daljnjem ljudskom razvoju. MEMS kao sama tehnologija obećava i ima potencijal revolucionirati industrijske, potrošačke i mikroelektronske grane. Sustavi na mikro razini su uvijek bili težnja ljudskog napretka, u ovom radu bit je prikazan njihov napredak, značaj, funkcionalnost i primjena. MEMS uređaji imaju sposobnost osjetiti, kontrolirati i aktivirati na mikro razini te generirati učinke na makro skali. Razne prednosti, dobra ulaganja, te njihov ogroman potencijal će ih u bliskoj budućnosti dovest do neophodnog udjela gotovo u svim skupovima.Micro electromechanical systems (MEMS) are a piece of technology that will play a major role in further human development. MEMS as a technology itself is promising and has the potential to revolutionize the industrial, consumer and microelectronics sectors. Systems at the micro level have always been an aspiration of human progress, in this paper the essence of their progress, significance, functionality and application is presented. MEMS devices have the ability to sense, control and actuate at the micro level and generate effects at the macro scale. Various advantages, good investments, and their huge potential will lead them to a necessary share in almost all gatherings in the near future
Analysis of the prerequisites for the implementation of customer relationship management on the example of a selected company
No full textDinamično poslovno okruženje koji karakteriziraju stalne promjene, jaka konkurencija
između poduzeća, te visoka mogućnost informiranja klijenata, stavlja u fokus
poslovnog upravljanja zadovoljstvo klijenata. Marketing odnosa predstavlja pravac u
marketingu kojim se marketing kao poslovna filozofija vraća svojim izvornim korijenima
po kojima je klijent u središtu pozornosti, kao i po činjenici zadržavanja postojećih
klijenata kao temelju dugoročnog opstanka i održive konkurentske prednosti. Ciljevi
su ovog rada prikazivanje teorijskog okvira marketing odnosa i CRM-a te modela
upravljanja odnosima s klijentima, predstavljanje načina uspješne implementacije
CRM-a na odabranim primjerima, analiza mogućnosti implementacije CRM sustava u
poduzeće koje se bavi proizvodnjom te predlaganje načina implementacije strategije
CRM-a u promatrano poduzeće. Istraživanje je pokazalo da je nedostatak informacija
i znanja glavna prepreka za uvođenje CRM sustava u poduzeće.A dynamic business environment, which is characterized by constant changes, strong competition between companies and high ability to inform customers, puts the focus of business management on customer satisfaction. Relationship marketing is a direction in marketing where marketing as a business philosophy returns to its original roots, which means that the customer is in the spotlight, and that retaining existing customers is the basis of long-term survival and sustainable competitive advantage. The objectives of this paper are to present the theoretical framework of marketing relations and CRM, as well as customer relationship management models, and to present the ways of successful implementation of CRM on selected noteworthy examples. Moreover, the aim is to perform the analysis of CRM system implementation in a manufacturing enterprise, and to propose the ways to implement a CRM strategy in the observed company. Research has shown that the lack of information and knowledge is a major obstacle for a company to implement a CRM system
Analysis of the automotive industry in the European Union and the Republic of Croatia
No full textTema ovoga rada vezana je uz automobilsku industriju u Europskoj uniji i Republici Hrvatskoj. Upravo je autoindustrija jedna od najvećih industrija u svijetu. Analizom pokazatelja automobilske industrije, a korištene su ''istraživanje za stolom'', analiza pet Porterovih sila i SWOT analiza, zaključuje se da se 2020. u odnosu na 2019. godinu smanjila globalna proizvodnja svih vrsta vozila, kao i na razini Europske unije, dok raste participacija BDP-a autoindustrije u Europskoj uniji. Također, smanjila se i globalna prodaja putničkih automobila i gospodarskih vozila, a najveću proizvodnju osobnih automobila (u milijunima jedinica) i dalje bilježi Kina. Što se tiče Republike Hrvatske, Rimac Automobili predvode glede proizvodnje dijelova u automobilskoj industriji, a s obzirom na novi projekt koji je u tijeku, jasno je kako bi ova tvrtka mogla doprinijeti daljnjem razvitku ove industrije na ovome području.The topic of this paper is related to the automotive industry in the European Union and the Republic of Croatia. The automotive industry is one of the largest industries in the world. Analyzing the indicators of the automotive industry, based on '' research at the table '', analysis of the five Porter forces and SWOT analysis, it is concluded that in 2020 compared to 2019, global production of all types of vehicles decreased, as well as at the level of the European Union, while the share of GDP of the automotive industry in the European Union is growing. Also, global sales of passenger cars and commercial vehicles declined, and China still recorded the largest production of passenger cars (in millions of units). As for the Republic of Croatia, Rimac Automobili is leading in the production of parts in the automotive industry, and given the new project that is underway, it is clear that this company will contribute to the further development of this industry in this area