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The impact of Russo-Ukrainian conflict on enegry security of the European union through the lens of Croatian online media
No full textRusko-ukrajinski sukob uvjetovao je promjenu energetske politike Europske unije koja se u prijeratnom razdoblju temeljila na prekomjernom uvozu energenata iz Ruske Federacije. Shodno tome, vlastitu energetsku sigurnost Europska unija nastoji očuvati primjenom alternativnih rješenja, odnosno diversifikacijom izvora i pravaca energetske opskrbe. Medijska percepcija energetske sigurnosti obzirom na aktualni sukob prikazana je analizom sadržaja odabranih medijskih napisa.Russo-Ukrainian conflict is responsible for the shift in the European Union's energy policy, which in the pre-war period was based on excessive imports of energy from the Russian Federation. Accordingly, the European Union tries to preserve its own energy security by applying alternative solutions, that is, by diversifying sources and directions of energy supply. The media perception of energy security with regard to the current conflict is shown by analyzing the content of selected media articles
Istine i zablude studenata Sveučilišta u Dubrovniku o spolno prenosivim bolestima
No full textSpolno prenosive bolesti (sexually tranmitted disease – STD) su zarazne bolesti koje se prenose bilo kojim oblikom spolnog kontakta (oralnim, vaginalnim ili analnim) sa zaražene osobe na zdravu, rjeđe neizravnim putem. Obuhvaćaju oko pedesetak bolesti i sindroma koje uzrokuju različiti mikroorganizmi. Velika mogućnost prijenosa spolnih infekcija moguća je kod oralnog spolnog odnosa kojeg u današnje vrijeme ima sve više pogotovo kod mladih generacija. Nepravilno korištenje kondoma tijekom vaginalnog ili analnog odnosa ne smanjuje opasnost od svih navedenih bolesti. Kada se ne liječe, dovode do teških oštećenja zdravlja. Sprječavanje širenja spolno prenosivih bolesti je globalni prioritet.
Ovim istraživanjem željelo se dokazati da su spolno prenosive bolesti jedan od najvažnijih javnozdravstvenih problema današnjice, posebno kod mladih, koje značajno utječu na kvalitetu života populacije kao i na važnost stalne edukacije i prevencije prijenosa spolno prenosivih bolesti.Sexually transmitted diseases (STD) are infectious diseases that are transmitted through any form of sexual contact (oral, vaginal, or anal) from an infected person to a healthy one, and more rarely through indirect contact. These diseases encompass around fifty different conditions and syndromes caused by various microorganisms. The risk of transmission is particularly high during oral sex, which has become increasingly common, especially among younger generations. Incorrect use of condoms during vaginal or anal intercourse does not eliminate the risk of all these diseases. If left untreated, they can lead to serious health complications. Preventing the spread of sexually transmitted diseases is a global priority.
This study aimed to demonstrate that sexually transmitted diseases are one of the most significant public health issues today, particularly among young people, as they significantly impact the quality of life of the population. It also highlights the importance of continuous education and prevention of the transmission of sexually transmitted diseases
Introducing Added Value into the Hotel Industry
No full textRazvoj tehnike i tehnologije, globalizacija, Internet mijenjaju način života i poslovanja u svim djelatnostima, pa tako i u hotelijerstvu. Ono što je značajno promijenilo poslovanje u hotelijerstvu je globalna pandemija Covid-19. Navedeni razvoj, kao i pandemija, utjecali su i na promijenjeno ponašanje potrošača, odnosno gostiju, na promjene u njihovim potrebama i željama. Zbog toga hotelijeri razvijaju i mijenjaju svoje ponude, uvode nove dodatne vrijednosti, a kako bi bili konkurentniji na tržištu i privukli više kupaca. Upravo navedeno je tema ovog rada te će biti predstavljeno u nastavku.The development of technique and technology, globalization, the Internet are changing the way of life and business in all industries, including the hotel industry. What has significantly changed business in the hotel industry is the global Covid-19 pandemic. The aforementioned development, as well as the pandemic, also influenced the changed behavior of consumers, that is, guests, changes in their needs and desires. This is why hoteliers develop and change their offers, introduce new additional values, and in order to be more competitive on the market and attract more customers. The above is the topic of this paper and will be presented below
Contracts in Tourism
No full textVažnost turizma za gospodarstvo neke zemlje zahtjeva posebnu uređenost turizam i kvalitetan proizvod ili uslugu kako bi ista ostvarila održivi rast i razvoj. Turizam je postala grana gospodarstva koja sve više raste u suvremenom svijetu. U turizmu su glavni dionici turist, posrednici i pružatelji usluga. Odnos između ovih dionika regulira se ugovorom te će se ovaj završni rad baviti vrstama tih ugovora i njihovoj važnosti za razvoj turizma. Ti ugovori se potpisuju kako bi se mogli regulirati njihovi odnosi i osiguranje ispunjenja zahtjeva s obje strane. Tako postoje ugovori između davatelja usluga i izravnih korisnika, ugovori između izravnih korisnika i turističkih agencija, ugovori između turističkih agencija i davatelja usluge te neki pomoćni ugovori koji omogućavaju lakše ostvarenje turističkih usluga.The importance of tourism for the economy of a country requires a special arrangement of tourism and a quality product or service in order for it to achieve sustainable growth and development. Tourism has become an increasingly growing branch of the economy in the modern world. In tourism, the main stakeholders are the tourist, intermediaries and service providers. The relationship between these stakeholders is regulated by a contract, and this thesis will deal with the types of these contracts and their importance for the development of tourism. These contracts are signed in order to be able to regulate their relations and ensure the fulfilment of requirements on both sides. Thus, there are contracts between service providers and direct users, contracts between direct users and travel agencies, contracts between travel agencies and service providers, and some auxiliary contracts that facilitate the provision of tourist services
Importance of Training and Education in Food and Beverage Industry
No full textObuka osoblja nadilazi podučavanje osnova njihovih uloga; to je ulaganje u budućnost restorana. Odgovarajuća obuka osigurava da su zaposlenici opremljeni potrebnim vještinama i znanjem za dosljedno pružanje iznimne usluge. Prednosti obuke osoblja su brojne. Dobro obučeno osoblje razumije važnost pažljive usluge, brzog odgovora na potrebe gostiju i održavanja pozitivnog stava. Kada se stvori nezaboravno iskustvo objedovanja, izgradit će se bazu lojalnih kupaca i povećati pozitivne kritike. Kada su zaposlenici obučeni za učinkovito obavljanje svojih zadataka, poslovanje restorana teče glatko. To dovodi do kraćih vremena čekanja, bržeg prometa stolova i povećanog potencijala prihoda. Obuka osoblja osigurava dosljednost u prenošenju poruke, vrijednosti i standarda kvalitete brenda, gradeći snažan i prepoznatljiv imidž brenda koji se upućuje ciljnoj publici.
Tijekom procesa obuke ključno je pokriti bitne teme koje osnažuju osoblje da bude izvrsno. Prvo, osoblje bi trebalo dobro razumjeti jelovnik, uključujući sastojke, metode kuhanja i profile okusa. Ovo znanje im omogućuje da daju informirane preporuke i pouzdano odgovaraju na pitanja kupaca. Osim toga, obuka osoblja o umijeću gostoprimstva naglašava važnost pažnje, istinske topline i personaliziranih interakcija. Trebalo bi ih naučiti kako se graciozno nositi s teškim situacijama i zadržati pribranost tijekom razdoblja užurbanosti. Upoznavanje zaposlenika sa sustavom prodajnog mjesta (POS) i drugom tehnologijom koju će svakodnevno koristiti osigurava glatke transakcije, minimizira pogreške i poboljšava ukupnu učinkovitost. Na kraju, temeljita edukacija o pravilnom rukovanju hranom, skladištenju i higijenskim praksama ključna je za održavanje čistog i sigurnog okoliša za goste i zaposlenike.Staff training goes beyond teaching the basics of their roles; it is an investment in the restaurant's future. Appropriate training ensures that employees are equipped with the necessary skills and knowledge to consistently provide exceptional service. The benefits of staff training are numerous. The well-trained staff understands the importance of attentive service, quick response to guests' needs and maintaining a positive attitude. When an unforgettable dining experience is created, a loyal customer base will be built and positive reviews will increase. When employees are trained to perform their tasks effectively, restaurant operations run smoothly. This leads to shorter wait times, faster table turnover and increased revenue potential. Staff training ensures consistency in conveying the brand's message, values and quality standards, building a strong and recognizable brand image directed at the target audience.
During the training process, it is critical to cover essential topics that empower staff to excel. First, staff should have a solid understanding of the menu, including ingredients, cooking methods, and flavor profiles. This knowledge allows them to make informed recommendations and confidently answer customer questions. In addition, staff training in the art of hospitality emphasizes the importance of attentiveness, genuine warmth and personalized interactions. They should be taught how to gracefully handle difficult situations and maintain composure during hectic periods. Familiarizing employees with the point-of-sale (POS) system and other technology they will use on a daily basis ensures smooth transactions, minimizes errors and improves overall efficiency. Finally, thorough education on proper food handling, storage, and hygiene practices is essential to maintaining a clean and safe environment for guests and employees
Quality Assurance and Quality Control in the Hospitality
No full textKvaliteta usluge je jedan od najvažnijih čimbenika za uspješno poslovanje, naročito u hotelijerstvu. Svakom hotelu je cilj pružiti što kvalitetnije usluge da bi zadovoljili potrebe i želje gostiju, i na taj način povećali svoju konkurentnost i efektivnost cijele tvrtke. U turistički razvijenim zemljama hoteli teže TQM ( Total Quality Management) pristupu tj. potpunom upravljanju kvalitetom. Navedeni sistem predstavlja niz aktivnosti koje se poduzimaju u osiguranju kvalitete, a sve s ciljem povećanja kvalitete proizvoda i usluga hotela, kao i zadovoljstva gosta. Time raste i ugled i vrijednost poduzeća što u konačnici vodi do pozitivnog poslovnog rezultata. Rad opisuje ISO sustave za upravljanje kvalitetom, posebice sustave prema standardu ISO 9001. Kvaliteta također podrazumijeva odgovornost i motiviranost zaposlenika hotelskog poduzeća .The quality of service is one of the most important factors for successful business, especially in the hotel industry. The goal of every hotel is to provide the highest quality services in order to satisfy the needs and wishes of the guests, and in that way increase its competitiveness and the effectiveness of the entire company. In tourism-developed countries, hotels strive for a TQM (Total Quality Management) approach.. The mentioned system represents a series of activities undertaken in quality assurance, all with the aim of increasing the quality of the hotel's products and services, as well as guest satisfaction. This increases the company's reputation and value, which leads to a positive business result. The thesis describes ISO systems for quality management, especially systems according to the ISO 9001 standard. Quality also implies the responsibility and motivation of hotel company employees
Development of Family Agricultural Businesses in the Area of Dubrovnik and its Surroundings
No full textU ovom radu analizirati će se obiteljsko poljoprivredno gospodarstvo(u daljnjem tekstu OPG) sa svim njegovim elementima, govoriti će se o važnosti koje ono ima za život ljudi, koji je način osnivanja i kako izgleda njegovo poslovanje. Nadalje, navesti će se mjere i potpore Europske unije, države i županije koje OPG može ostvariti i iskoristiti za svoj napredak i uložiti dana sredstva u svoje poslovanje. Naglasak je stavljen na obiteljska poljoprivredna gospodarstva s područja Dubrovnika i okolice. Iako je to područje poznato svojoj turističkoj ponudi, ovdje će se prikazati druga strana Dubrovačko-neretvanske županije, odnosno njezin ruralni kraj i funkcioniranje poljoprivrede kroz OPG-ove. To je područje s ograničenim obradivim površinama, prvenstveno zbog njegove veličine i reljefnih karakteristika. Unatoč tome vidljiv je veliki potencijal u vidu razvoja poljoprivredne djelatnosti u čemu veliku ulogu igraju upravo obiteljska poljoprivredna gospodarstva. Razvojem OPG-ova doći će do stvaranja novih radnih mjesta i povratka mladih u ruralna područja što je u današnje vrijeme za Republiku Hrvatsku, ali i za Dubrovačko-neretvansku županiju bitan čimbenik. Pri kraju ovog rada nalaze se primjeri nekoliko OPG-ova sa šire dubrovačke okolice putem kojih će se objasniti njihov rad, prikazati proizvodi koje oni nude, načini na koje ih prodaju i kojim se sve dodatnim djelatnostima mogu baviti.This paper will analyze the family agricultural business with all its elements, it will be talked about the importance it has for people’s lives, what is the method of establishment and what its business looks like. Furthermore, the measures and the support of the European Union, state, and the county, which the family agricultural business can achieve and use for its progress and invest given funds in its business will be listed. Emphasis is placed on family agricultural businesses from the area of Dubrovnik and its surroundings. Although this area is famous for its tourist offer, the other side of the Dubrovnik-Neretva County will be shown here, that is, its rural area and the functioning of agriculture through family agricultural businesses. It is an area with limited arable land, primarily due to its size and relief characteristics. Despite this, there is an enormous potential in the form of development of agricultural activity in which family agricultural businesses play a key role. The development of family agricultural businesses will lead to the creation of new jobs and return of young people to rural areas which is an important factor for the Republic of Croatia as well as for Dubrovnik-Neretva County in these days. At the end of this paper there are examples of several family agricultural businesses from the wider Dubrovnik area through which their work will be explained, the products they offer will be shown, the ways in which they sell them and what additional activities in which they can engage
Burnout Syndrome at the Workplace in Hotel Enterprises in the City of Dubrovnik
No full textSindrom sagorijevanja na poslu sve je prisutniji u hotelskoj industriji, a njegova prevencija postaje ključna za održavanje radne produktivnosti i zadovoljstva zaposlenika. Ovaj rad analizira kako menadžeri u hotelima u Dubrovniku prepoznaju i preventiraju sindrom sagorijevanja. Rezultati istraživanja pokazuju da su menadžeri uglavnom svjesni sindroma sagorijevanja te poduzimaju različite mjere kako bi ga spriječili, uključujući bolje upravljanje radnim opterećenjem, pružanje emocionalne podrške i omogućavanje odmora. Unatoč pozitivnim pomacima, i dalje postoji potreba za dodatnom podrškom od strane hotelskih poduzeća, kako bi se menadžeri još bolje educirali i kako bi se implementirale sustavne mjere prevencije. Veći naglasak na ravnoteži između privatnog i poslovnog života te bolje komunikacije unutar tima može dodatno smanjiti rizik sagorijevanja.Burnout syndrome at the workplace is increasingly present in the hotel industry, and its prevention is becoming crucial for maintaining employee productivity and satisfaction. This paper analyses how managers in Dubrovnik hotels recognize and prevent burnout syndrome. Research results show that managers are generally aware of burnout syndrome and take various measures to prevent it, including better workload management, providing emotional support, and allowing adequate rest. Despite positive developments, there is still a need for additional support from hotel companies to further educate managers and implement systemic prevention measures. A greater focus on work-life balance and improved communication within teams could further reduce the risk of burnout
Strategies for Positioning the Republic of Croatia as a Nautical Tourism Destination
No full textTuristička ponuda neke destinacije je uvijek bila važna pri kreiranju putovanja. Ta ista ponuda ne smije se odnositi samo na prirodne ljepote destinacije, već je potrebno određenoj skupini dati i sadržaj u toj destinaciji tijekom njihovog boravka u istoj, što će samu ponudu učiniti još privlačnijom, a atraktivnost destinacije će time biti još i veća. Veliki značaj u turizmu ima i marketing jer je dobra promidžba neke destinacije već korak više prema potencijalnim klijentima.
Republika Hrvatska je u svijetu pozicionirana kao poželjna destinacija nautičkog turizma. Nautički turizam Hrvatske se u svijetu promovira putem brojnih kanala za promociju, turističkih sajmova i društvenih mreža. U novije vrijeme veliki se napori ulažu i u isticanje nautičkog turizma jer Hrvatska bogatstvom ponude u marinama postaje sve atraktivnije odredište nautičara. Republika Hrvatska je dobro pozicionirana kao turistička destinacija i kao destinacija nautičkog turizma jer zbog svojih prirodnih ljepota, razvedenosti obale, bogatstva otoka i opremljenosti marina kao poželjna destinacija sve više privlači nautičare diljem svijeta. U što bolje pozicioniranje Republike Hrvatske kao destinacije nautičkog turizma ulaže se prisustvovanjem na brojnim inozemnim sajmovima i dodatnim ulaganjem u što bolju ponudu i moderniziranje marina. Unatoč svim ulaganjima, još uvijek se premalo brige vodi o crnom otpadu koji ovoj vrsti turizma donosi opasnost o čistoći mora za dugoročno razdoblje.The tourist supply of a destination has always been important in creating a trip. The same supply must not only refer to the natural beauty of the destination, but it is necessary to give a certain group content in that destination during their stay, which will make the supply itself even more attractive, and the attractiveness of the destination will thus be even greater. Marketing is also of great importance in tourism, because good promotion of a destination is already a step closer to potential clients.
The Republic of Croatia is positioned in the world as a desirable destination for nautical tourism. Croatian nautical tourism is promoted in the world through numerous promotion channels, tourist fairs and social networks. In recent times, great efforts have been made to highlight nautical tourism, as Croatia is becoming an increasingly attractive destination for boaters due to the wealth of offers in marinas. The Republic of Croatia is well positioned as a tourist destination and as a nautical tourism destination, because due to its natural beauty, indented coast, wealth of islands and equipped marinas, as a desirable destination, it is increasingly attracting sailors from all over the world. The best possible positioning of the Republic of Croatia as a nautical tourism destination is invested in by attending numerous foreign fairs and by additional investment in the best possible offer and modernization of marinas. Despite all the investments, there is still too little concern about black waste, which poses a long-term threat to the cleanliness of the sea in this type of tourism
