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Konflik generasi, lingkungan kerja dan literasi teknologi informasi dan komunikasi pegawai milenial; studi kasus di badan pengawas obat dan makanan
Get PDFToday’s demographics of the National Agency for Drug and Food Control (NADFC) employees are dominating by millennial, where in the year 2017 around 41% of employees are millennials, and the rest are baby boomers (15%), and generation-X (44%). Millennial is a generation that is broadly exposed to information technology and has a high level of information and communication technology (ICT) literacy, thus they are becoming a reliable group helping organization facing the digital challenges.
Each generation has different characters so that needs different work environments and different human resources management (HRM) models. Many private sectors have accommodated the adjustment, but government sectors are still left behind.
This research is aimed to examine issues related to the millennial in the multi-generational workforce in government sectors. There are three main issues have studied including generational conflict, work environment and information and communication technology (ICT) literacy. First, the aim is to study the differences in generations that lead to conflict in the workplace between millennials and non-millennials (baby boomers and generation-X) and its effect on employee performance. Second, this study is also aimed to analyse millennial's preferred work environments combining with the public sector organization characters, and its effect on the performance. Third, this study is aimed to reveal the situational figure of ICT literacy and its effect on the performance.
Qualitative data were collected through interviews and separated focus group discussions (FGDs) within millennial and non-millennial groups of cohort. Total 9 millennials and 7 non-millennials were involved in FGDs, as well as 9 interviewees from the two groups of cohort paticipated in the in-depth interview process. Quantitative data were collected by survey using paper-based questionnaires distributed to millennial population (born in the year 1982-2000) employment at BPOM with 2 years of minimal tenure, from seven offices selected purposively, located at Jakarta, Surabaya, Pangkalpinang, Makassar, Samarinda, Palu, and Banda Aceh, where 210 respondents participated in filling out the written-based questionnaire.
The questionnaire contains the statement of agreement on the issues we investigated. The conflict was measured by using indicators derived from four different themes, namely: communication, views on the work-values / ethics, views on rules and authority/hierarchy, and use of technology. The work environment was measured using millennial's preferences combining with the nature of government organization including work-life balance, flexibility, work challenges, the opportunity for development, ICT facility, policy, and management support. ICT Literacy was measured using indicators of knowledge, skills and utilization of ICT devices such as computers, cellular phones and the internet. Both quantitative and qualitative methods are used to discuss findings.
Empirical data showed that generational conflicts occured mainly concerning gaps in technology mastery. Overall, conflict had no significant effect on performance, but the relationship of various levels of conflict to various levels of performance proved that moderate to high level conflict was significantly related to performance. This means that the high level of conflict needs to be watched out for interfering performance achievement.
The study found that the major aspects of work environments favoured by millennial were opportunities for development, work policies, work-life balance, and management support. The results proved that work-life balance was the aspect that gives significant contribution to the work environment, while the assessment of current conditions showed it had the lowest value. Thus, management needs to concern more on work-life balance in the effort to gain performance. Work environment also has a big influence to employee motivation, where the dominant factors were mastery, growth and recognition.
The ICT literacy assessment showed that there was a significant difference between employees who have been working at the head office (Jakarta) and employees who have been working at branch offices. The highest ICT literacy was in the "skill" aspect and the lowest was in the "utilization" aspect. The best literacy was “the use of cellphones”, “the knowing of cellphone”, and “the knowing of the Internet”. In general, ICT literacy was not a factor forming performance. This could be associated with the poor usage of ICTs so that its impact on the performance has not met expectation yet.
It is recommended for further research to explore the work-life balance and flexible working in government organization so that we can provide more concrete solutions for overcoming the work environment problems. Regarding the low contribution of ICT literacy in shaping performance in this current digital era, it is recommended conducting the same study at government agencies has been using ICT in their business more intensively
Model bisnis bank bni dalam mendukung inklusi keuangan bagi segmen mikro dan kecil
Get PDFIndonesia is ranked 4th in the country with the largest population in the world in 2017, below China, India and the United States. According to the IMF and World Bank, Indonesia is also ranked 16th in the country with the largest gross domestic product (GDP) more than USD1 trillion. With such a large GDP and population, Indonesia is a potential market target for neighbouring countries and other major countries. If Indonesia does not have strong competitiveness, then Indonesia will not be able to host in its own country.
Based on World Bank data, Indonesia succeeded in increasing financial inclusion, for instance the percentage of account ownership from 36.06% (2014) to 48.86% (2017), still below the average world financial inclusion of 68.52%. The level of financial inclusion shows access to services in formal financial institutions, especially for low-income people. The government continues to encourage financial inclusion through several programs, including: (1) KUR Mikro lending, KUR Kecil and KUR TKI, (2) national non-cash movement (GNNT) and distribution of non-cash food aid (BPNT), (3) encouraging BI and OJK launched digital financial services (DFS) programs and financial services without offices in the context of inclusive finance (Lakupandai).
As one of the BUMNs, Bank BNI must act as a development agent. This role has been carried out with other state-owned banks. However, there are still things that can be improved. The view of some parties who assume that by carrying out the role as an agent of development the bank will not produce profits, it needs to be straightened out. If the business model used is appropriate, financial inclusion businesses can generate sustainable profits.
This study aims to produce the appropriate business model for Bank BNI in supporting financial inclusion for micro and small segments. In the process of finding the business model, several steps are taken to map and evaluate the existing business model. Data is collected from internal sources and external benchmarks through reports, journals and other sources.
The research for the development of the financial inclusion business model is carried out with a soft system methodology (SSM) framework, which contains seven steps starting from finding problems to suggestions for improvement. The Bank BNI business model is mapped using nine blocks business model canvas (BMC) so that conditions can be identified on each block. The process of developing this business model relies heavily on science, knowledge and experience of experts through focus group discussions and expert judgment. Output and analysis include rich picture, root definition, input-output diagram, situational analysis, analysis of interpretive structural modeling (ISM), strategic surfacing and testing (SAST) assumptions, operational business models, and analytic network process (ANP).
Rich picture produces a clearer picture of the problem, continued with root definition which defines the root of the problem more directed. Through situational analysis, it is known that the problems and improvements that can be made from each BMC block, among others: lending in the micro segment is low, distribution channels are limited and not spread, limited relationships, less familiar customer services, vision and collaboration that inconsistent, partners who need to be better managed, managing income and costs that need to be developed.
ISM and SAST analysis produces a conceptual business model, which is then compared with the real world. In addition, ISM analysis produces key sub-elements, and becomes the main leverage point in the business model, namely: (1) shared vision and collaboration between Units, (2) benchmarking opportunities and relevant knowledge and ideas, (3) IT support in terms of funds, credit, and transactions, (4) meeting customer expectations - easy, cheap, fast, and not complicated, (5) SOP for fair performance recognition, (6) elimination of silo mentality, (7) bank directors, (8 ) customer.
The results of the comparison of conceptual models with the real world are operational business models. This model is analyzed by ANP to get a change that is desirable and feasible. In addition to prioritizing clusters and sub-elements in the operational business model, ANP also produces a choice of execution strategies. Among the four BMC blocks, "Infrastructure Management" (29.26%) as the highest weight, with the rater agreement (WT) = 0.531. In the Customer Relationship cluster, the highest weight is "Expanding the credit market to the micro-segment" (22.99%), followed by "Extending the distribution channel" (19.09%) with WT = 0.277. In the Value Proposition cluster the highest weight is "Easy, user-friendly, the application according to customer HP" (24.03%) followed by "Electronic credit process or through an agent" (14.04%) with WT = 0.429. In the Infrastructure Management cluster, the highest weight was "Vision Equation, and Unit collaboration" (20.61%), followed by "IT Support" (16.37%) with WT = 0.500. In the Financial cluster, the highest weight aspect "Shifts fixed costs to variables" (29.58) with WT = 0.620. The execution strategy chosen from Alternative Strategy is "Forming a financial inclusion management division" (33.03%) with WT = 0.652.
The output of this research is a business model with the following characteristics: (1) integrating loan solutions, savings and payment transaction services in a closeloop concept, (2) cheap, easy, and not complicated services are built from the understanding of customer journey, (3) bank agents playing a role as the cells nulceus of cashless community, (4) the segment expanded through development of the micro segment, (5) hi-tech applications that can be accessed by customers mobile phone will be develop to increse service for faceless and paperless communities with high stickiness, (6) shared vision, colaboration and coordination that supported by Directors as the energy of implementation, and (7) the establishment of special divisions involving financial inclusion
Evaluasi keberlanjutan unit usaha pengolahan susu kpbs pengalengan dengan metode flourishing business canvas
Get PDFThe high import of milk and the lack of support of government policies on cooperatives make cooperatives have to survive and compete with imported milk. Koperasi Peternakan Bandung Selatan (KPBS) as one of the milk cooperatives established Milk Treatment 2 (MT2) as a milk processing business unit to increase the bargaining position of distribution and marketing of milk. The existence of MT2 which intersects with various aspects makes MT2 need to describe its sustainability. Flourishing Business Canvas (FBC) as one of the sustainability business models used in this study. FBC is based on Business Model Canvas (BMC), consists of three contexts (economic, social, and environmental), and is divided into four perspectives (outcomes, value, process, people), and sixteen elements. The sustainability description of MT2 on FBC makes MT2 able to map sustainability problems that occur in the company. The purpose of this study is to analyze the current FBC depiction in MT2 and evaluate the sustainability strategy in MT2, as well as recommendations for sustainable business development in MT2. This research was conducted in July to November 2018, using primary data and secondary data through observation, interviews, and literature.
Based on the description of MT2's sustainability strategy on FBC, MT2 has the power of innovation and product positioning, weaknesses in HR, waste processing, and product marketing systems, the opportunity with the increasing number of regulations that lead to sustainability, and the threat of milk imports. The sustainability strategy in MT2 belongs to the responsive category. MT2 has not utilized the sustainability strategy for further competitive advantage and still has the potential to improve its sustainability strategy. In implementing a sustainability strategy, MT2 management needs to be committed to the application of the strategy in daily business operations. The application of the sustainability strategy in MT2 needs to be done in stages with the main goal being a balance between economic, social and environmental sustainability.
Recommendation on MT2's economic sustainability strategy is to improve product positioning marketing strategies and optimize marketing channels. For MT2's social sustainability strategy, namely the expansion of business units into services and the provision of scholarships for surrounding communities who have high achievement and official ties to work in MT2. For an environmental sustainability strategy, MT2 need to process by product of mozzarella cheese, namely whey
Optimalisasi pengelolaan dana haji oleh bps-bpih: analisis portofolio berbasis risiko dan imbal hasil
Get PDFThe management of hajj funds in Indonesia is crucial by considering the amount that has reached Rp 112.35 trillion in December 2018. The Hajj Financial Management Board (BPKH) as the authority of hajj fund management can place hajj funds on Islamic bank deposit. BPKH has appointed 31 Sharia Commercial Banks (BUS) and Business Units Sharia (UUS) as the Bank for Receiving Hajj Operational Deposit (BPS-BPIH) to managing hajj funds. The placement of hajj funds on Islamic bank deposits will transfer the risk of managing hajj funds from BPKH to BPS-BPIH. Therefore, BPS-BPIH must be able to choose the appropriate strategy to meet BPKH's expectations. The purpose of this study is to find the optimal portfolio of Hajj fund by Islamic banks in Indonesia. Islamic banks can manage hajj funds in a portfolio that consists of Islamic financing and Islamic financial market instruments. Islamic banks are faced with a trade-off because the intention to get higher returns is constrained by the increased level of risk and vice versa. This study uses the mean-variance portfolio optimization theory to construct such an optimal portfolio. Furthermore, the optimal portfolio will be selected based on the risk behavior of Islamic banks as risk-lover, risk-averse, or risk-neutral. The results of the study show that : (1) Islamic financing instruments and Islamic financial markets have different characteristics, in which each instrument as individually cannot meet the BPKH’s expectations of the risk and return. Therefore, Islamic banks need portfolio formation in hajj funds management to meet BPKH’s expectation. (2) Technically, portfolios are constructed by the two scenarios, namely a portfolio of two instruments and a portfolio of three instruments with a total portfolio formed of 21 portfolios. Finally, this study recommends murabahah financing, SBIS, and SBSN to BPS-BPIH as the optimal portfolio selection and (3) the combination of an efficient portfolio that have been formed can not be fully employed because of the expectation limit of BPKH. However, Islamic banks can still select the optimal portfolio combination according to their risk preference as a risk-averse, risk-neutral or risk lovers For BPS-BPIH, the results of this study are expected to be a consideration to choose murabahah financing, SBIS and SBSN in establishing the hajj fund portfolio. Islamic banks can maintain murabahah financing since it is able to provide competitive returns with low risk in each study period. For BPKH, it is expected to increase the level of risk acceptance so that BPS-BPIH is more flexible in managing the hajj funds to obtain maximum returns. For the government, the study is expected to obtain an overview of the management of Hajj funds by Islamic banks so that it is useful for the determination of Hajj fund management policies
Perumusan model dan strategi pengelolaan sentra kelautan dan perikanan terpadu (skpt) biak di kabupaten biak numfor, papua
Get PDFNBiak Numfor Regency is one of the archipelagic districts in Aquatic Management Area (WPP) 717, which has a large development potential of the marine and fisheries sector with an area of waters reaching 18 442 square kilometres or almost six times the land area. However, from the WPP 717 Maximum Sustainable Yield which reaches 603 688 tons / year, this district only has a fishery production volume of 81 175 tons and only contributes 19.54% to the regional GRDP. Therefore, in order to spur the growth of the marine and fisheries sector in Biak Numfor Regency, the Ministry of Maritime Affairs and Fisheries in 2016 launched the Biak Integrated Marine and Fisheries Center (SKPT) program. SKPT is an integrated marine and fisheries business center from the upstream to downstream based on area. The SKPT Biak program is implemented through various activities such as the construction of business facilities, supporting facilities, distribution of business assistance, and training of fisheries workers. Although the master plan for this program has been prepared, however, the SKPT Biak Area located in Fandoi Village, Biak Kota District, Biak Numfor, has not been operating optimally due to the absence of management models and strategies for this area.
To answer this problem, this study aims to develop a management model for SKPT Biak, identify internal and external factors that affect the management of Biak SKPT, formulate alternatives and prioritize management strategies. The method used in this research is descriptive method using Business Model Canvas (BMC) and SWOT analysis which is integrated with the Analitycal Hierarchy Process (AHP). Supporting data used in this study are primary data and secondary data, which are obtained from the results of observations, interviews, and literature studies from government agencies' data, especially from the Ministry of Maritime Affairs and Fisheries; Biak Numfor District Fisheries Service; and BPS Biak Numfor Regency.
The results showed that the SKPT Biak management model was compiled in nine BMC elements that had been refined by adding elements of missions and elements of impact and measurement, which were carried out because the SKPT Biak Management Unit was a non-profit organization. Identification of internal and external factors is carried out on nine elements because the two additional elements are targets given by the Ministry of Maritime Affairs and Fisheries to the Biak SKPT Management Unit. Three elements are considered relatively more important and greatly influence the success of the other six elements, consist of the proportion of value, key activities, and income flows. The factors that most influence the proportion proportion element is strength (S), key activity elements is weakness (W), and income stream elements is threat (T). Of the three elements, twelve alternative strategies were produced in the SWOT matrix. The priority strategies are : Optimizing all production resources to create value that can increase customer and partner loyalty, and to attract new customers and investors; Promote investment and cooperation opportunities, and propose the allocation of assistance in order to optimize all activities in the Biak SKPT area; and Arranging regulations on the application of retribution, payment systems, management, and punishment, by involving the Government, business associations, and other relevant agencies
Analisis pengaruh faktor makroekonomi terhadap harga saham sektor pertanian di bursa efek indonesia
Get PDFStock is one of the investments that investors are interested in. Stock is one
of the securities among other securities that have a high level of risk. High risks
are reflected in the volatility of stock prices that occur during certain observation
periods. In the Indonesian economy, macroeconomic factors indirectly influence
the index and stock prices. The condition of macroeconomic stability participated
in creating uncertainty about fluctuations in stock prices on the Indonesia Stock
Exchange. Macroeconomic variables are variables that can affect stock prices but
cannot be controlled by business actors. The agricultural sector in Indonesia over
the past five years has the lowest share price movement compared to other sectors,
which is around -35.62%, this is allegedly due to the influence of macroeconomic
factors.
This research was conducted to analyze the influence of macroeconomic
factors on the stock prices of the agricultural sector on the Indonesia Stock
Exchange. The purpose of this study are (1) analyze of stock price movements of
issuers in the agricultural sector (2) to analyze the influence of macroeconomic
factors on the share price of the agricultural sector for the period 2014 to 2018 (3)
analyze forecasting stock price movements in agricultural sector during the period
of 2019 using trend analysis.
The data used in this study are secondary data in the form of monthly
agricultural sector stock price data as well as data on macroeconomic variables
such as inflation, interest rates, exchange rates, world oil prices, industrial
production indices and sector specific variables, which is CPO prices. The method
used in this study is multiple linear regression methods and trend analysis with the
study period during 2014-2018.
The results of this study indicate that company such as AALI and SMAR
are sector-driving companies in agricultural sector. In addition, this study explains
that there is a significant relationship between inflation, the exchange rate and
world oil prices while the variable interest rates, industrial production index and
CPO prices do not show a significant relationship. In 2019, the share prices
company such as AALI, LSIP, SGRO, JAWA, SIMP, SMAR and TBLA are
predicted to increase while company such as DSNG, GZCO, ANJT, PALM and
SSMS are predicted to decline
Pengaruh kepuasan kerja dan keterikatan karyawan terhadap intensi keluar di restoran karimata tmii dan sentul
Get PDFCulinary is one of the fastest growing businesses today. The large number of restaurants has an important role in improving the national economy. BPS data in 2017 shows the number of Hotels, Restaurants and Cafe (Horeca) continues to increase. Restaurants and cafes grew by 11% per year from the average overall growth of Hotels, Restaurants and Cafe which reached 19% per year. The data proves that the culinary industry in Indonesia is increasing every year, especially in cities.
Karimata is one of the restaurants which currently located in two places, in Taman Mini Indonesia Indah (TMII) and Sentul. However, both locations have different turnover rates. Turnover in Karimata TMII tends to be higher than in Sentul. The negative impact of high turnover includes a decrease in company performance and the difficulty of replacing employees with the same performance, if those who come out are high-performance employees. To reduce the high turnover rate, management need to improve several important aspects of human resource management such as job satisfaction, employee engagement, and also knowing employees intention to leave.
This study aims to conduct a comparative analysis on the variables of job satisfaction, employee engagement, and turnover intention in both locations of Karimata Restaurant (TMII and Sentul). This research was conducted with quantitative analysis. The data used is primary data which obtained through filling out questionnaires directly to all permanent employees. Data were collected by census method. The data were analyzed by SEM (Structural Equation Modeling) using SmartPLS software.
The results showed that indicators which contribute significantly to job satisfaction in TMII are promotion opportunities (0.801), supervisors (0.900), and coworkers (0.694), while in Sentul is salary (0.795) and coworkers (0.963). Indicators that contribute significantly to employee engagement in TMII are vigor (0.941), dedication (0.883), and absorption (0.973), while in Sentul are vigor (0.995) and appreciation (0.885). Indicators that contribute significantly to the turnover intention in TMII are intention to search for alternatives (0.740) and intention to quit (0.964), while in Sentul is thinking of quitting (0.974), intention to search for alternatives (0.970), and intention to quit (0.915). Job satisfaction in TMII has a significant effect on employee engagement (-0.886), whereas in Sentul does not. The employee engagement of both locations also do not have a significant effect on turnover intention. In contrast, job satisfaction has a significant effect on turnover intentions in Karimata TMII (-0.568) and Sentul (-0,697). The research concluded that there is a significant difference in the variable of job satisfaction between TMII and Sentul. Sentul's job satisfaction is higher (83.15) than TMII (34.69). Meanwhile, the variable of employee engagement and turnover intention between the two lacations were not significantly different and only job satisfaction which has effect on turnover intention in both locations
Formulasi strategi pengembangan digital banking (studi kasus bank abc)
Get PDFThreats to the banking industry, besides coming from payment sector Fintech like GoPay, threats also emerge from Fintech and Startup loan fields such as UangTeman. Startup and Fintech are supported by the government by issuing a Presidential Regulation of the Republic of Indonesia concerning the Road Map for Electronic-Based National Trading System for 2017-2019 where one of its activities is to increase access to People's Business Credit (KUR) through Banks or the Non-Bank Financial Industry. The digital technology revolution brought by Fintech and Startup changed the behavior of people in accessing financial services, from coming to the bank office, becoming access to using smartphones.
The aims and methods of the study use the qualitative and quantitative approaches as follows: to identify Bank ABC's existing core competencies using VRIO and future competency recommendations using the foresight industry; to formulate and review alternative strategies using Porter's Five Force, Internal-External matrix, and SWOT matrix; to recommend a road map for implementing digital banking strategies using AHP.
The results of the study recommend 3 future competencies for Bank ABC to develop digital banking from the development of 13 existing core competencies with the implications of competitive advantage. The main alternative strategy from the AHP calculation is bank product reengineering that can be marketed both by Bank ABC and Fintech and Startup. Based on AHP calculations, the main future competencies are Two-Way Digitalization
Pengaruh brand ambassador terhadap brand image dan keputusan pembelian smartphone oppo f series
Get PDFAdvertising, as an important part of a company's marketing strategy in introducing its products is useful to attract consumers to buy and use products or services offered. Effective promotional activities must focus on consumers in which the goal is to know the extent to which the effectiveness of promotions in influencing consumers to make purchases of these products or services.
Promotion through advertising must be supported by the presence of brand ambassadors as messengers. Advertising can affect the popularity of a brand with the support of brand ambassadors as a component of advertising. The popularity of a brand ambassador is like a magnet that can attract consumers' curiosity about a product, especially a new product. In order to introduce its F Series products, OPPO used brand ambassadors. As a middle end and for the middle class, OPPO built a brand image by using brand ambassadors, namely Rio Haryanto, Isyana Sarasvati, Raisa, and Chelsea Islan for its F Series products.
This study aimed to determine the role of brand ambassadors in the promotion of OPPO F Series products and analyze their influence on brand image and customer purchasing decision. The type of research used was explanatory research, while the research data was obtained using questionnaires involving 85 respondents. The results of this study showed that brand ambassador had a direct influence on brand image but had an indirect influence on purchasing decision. The indicators of influential brand ambassadors based on this study on the OPPO F Series campaign are credibility, power, visibility, and attraction
Pengaruh kualitas kehidupan kerja terhadap komitmen organisasi dan turnover intention account officer
Get PDFHuman resources or HR are important assets in an organization or company. HR is the main key for a company to achieve company success. Turnover is one of the serious problems that must be faced by companies. This turnover will have a negatif impact on the company, where the company loses experienced employees and the company must recruit new employees and need to train new employees.
PT XYZ is a company engaged in the financial industry and micro-business financing. In the last three years, from 2016 to 2018, PT XYZ has experienced a high turnover, especially at the account officer (AO) level. SAO/AO is the spearhead of a financial or finance company, the activity center is in this position. The maximum turnover rate at PT XYZ is 4% per month but based on PT XYZ data, AO positions for West Java 1 in the last three years were 6.8% (2016), 6.1% (2017) and 6.4% (2018). In maintaining the existence of SAO/AO at PT XYZ and reducing turnover intentions that occur at the SAO/AO level at PT XYZ, high-commitment employees are needed. This commitment can be built through improving the quality of work life/QWL, job satisfaction and high work motivation. This study aims to analyze the influence of QWL on job satisfaction, motivation and employee commitments of SAO/AO PT XYZ West Java 1, analyze the influence of job satisfaction and motivation on employee commitment and the turnover intentions of SAO/AO PT XYZ West Java 1 and analyze the influence of employee commitment on turnover intention.
There were 115 SAO/AO on PT XYZ West Java 1 involved as respondents in this study. Data were collected by interviews with the questionnaire. The data analysis used in this research was descriptive analysis and SEM-PLS.
Based on this study, it can be concluded that 1) QWL had significant and positive effect toward job satisfaction, work motivation and employee commitments, 2) job satisfaction doesn’t have a significant effect on employee commitment and turnover intention, work motivation had a positive and significant effect toward employee commitment, but motivation doesn’t affect turnover intention, and 3) employee commitment had significant and negatif effect toward turnover intention. This research shows that implementation of good QWL will increase employee commitment, job satisfaction and work motivation. Furthermore, increasing employee commitment will reduce turnover intention for SAO/AO on PT XYZ West Java 1. Company policy regarding QWL and employee commitment is the main thing that must be considered by PT XYZ in the company's strategic plan in maintaining SAO/AO, so that there are not many SAO/AO who intends to leave the company