1984 research outputs found
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Strategic Human Resource Management of Volunteers and the Link to Hospital Patient Satisfaction
No full textThis article uses strategic human resource management theory to consider the ways in which volunteers can potentially enhance hospital patient satisfaction. Results of a structural equation modeling analysis of multi-source data on 107 U.S. hospitals show positive associations between hospital strategy, volunteer management practices, volunteer workforce attributes, and patient satisfaction. Although no causality can be assumed, the results shed light on the volunteer–patient satisfaction relationship and have important implications for hospital leaders, volunteer administrators, and future research
This Land is Your Land, This Land is My Land: A Case Study on Eminent Domain and Under Compensation
Get PDFThe Fifth Amendment of the United States Constitution states “private property [shall not] be taken for public use, without just compensation.” Land is deemed viable for eminent domain when it will be used by the public or if the public will have the opportunity to use the property taken. Such uses can include public access for a post office, airport or highway1. Since its inception there is often debate about the interpretation of just compensation. Both federal and state constitutions have a public use clause, however not all states have a just compensation clause
Healthcare REITs and their Operator Partnerships
Get PDFOver the past 10 to 15 years the senior living industry has grown to become a $315 billion nationwide business. This has spurred the development of healthcare focused real estate investment trusts (REITs) and large-scale senior living operators (REOCs), thus, beginning to consolidate a fragmented industry. In contrast with other real estate sectors, the REITs and REOCs are aligned or partnered with each other due to the vital focus on operational capability. They are also partnered because growth in senior living requires acquisitions of existing senior living businesses. While the large-scale operators bring their managerial expertise, the REITs bring their access to capital with which to acquire smaller operators. Despite the strong levels of growth, in the last few years, healthcare real estate is seen as a sub-sector within the core real estate sectors. With healthcare trading at the highest price to net asset value (NAV) of any real estate sector (or sub-sector), many investors and real estate professionals are still catching on to the idea of senior living as a highly profitable real estate investment area. It is likely the heavy operational focus (and subsequent risk) deters more real estate firms from entering the space
The Intersection of Hospitality and Healthcare: Exploring Common Areas of Service Quality, Human Resources, and Marketing
Get PDFWithin the context of providing high quality clinical outcomes, managers in the U.S. healthcare system are working hard to solve several problems, including the challenging and interrelated problems of how to control operating costs, how to improve employee retention, and how to satisfy customers and stakeholders. Beyond that, the industry faces substantial capital expenses when constructing new facilities and renovating or maintaining existing aging structures. In short, many of the issues facing the healthcare system are similar to those of the hospitality industry
The Benefits and Measurement of Service Firms’ Performance Transparency: How and When Does Performance Transparency Pay Off?
No full textCalls for increased transparency and reduced information asymmetry between service firms and their customers are getting louder in the marketplace. Yet, it remains unclear what exactly constitutes transparency in the eyes of customers and how, if at all, service firms benefit from it. This research contributes to extant knowledge by articulating the key properties of service firms’ performance transparency and by developing and validating a parsimonious scale to measure it. We show that through a reduction in customer uncertainty, the provision of accessible and objective information about a firm’s service offering is positively associated with customers’ intention to purchase and willingness to pay a price premium for its service. Furthermore, we find that the positive effect of performance transparency is influenced by customers’ perceptions of a firm’s ability to deliver on its service promise. An important managerial implication of the current research is that performance transparency benefits customers by lowering uncertainty, and hence service firms should proactively consider it as a critical measure that helps differentiate their services from competitive offerings, even when customer perceptions of a service firm’s ability are low
Creative Capital: Financing Hotels via EB-5
No full textAdministered by the United States Citizenship and Immigration Service (USCIS), the EB-5 program (Employment-Based Immigration, Fifth Preference) allows foreign nationals to invest as little as 1 million in a U.S. enterprise, in consideration of potentially receiving permanent residency in the United States. In recent years, EB-5 financing has grown exponentially and has become a highly utilized funding source for hotel development projects.1 Congress created the program in 1990 to stimulate the U.S. economy through foreign direct investment to create jobs. Despite the growth of the program, the EB-5 market is opaque and inefficient, and availability of EB-5 financing may encourage development of speculative (and potentially economically marginal) hotel investments. This report explains the mechanics of conducting an EB-5 transaction, examines the motivations of investors and hotel developers to participate in the program, outlines potential for fraud in EB-5 capital raisings, and demonstrates the potential for bringing marginal projects through an economic simulation of a hotel financed with EB-5 capital
2015 California Labor and Employment Legislative Update: Newly Enacted Employment Legislation
No full textThe California Legislature’s efforts to expand the reach and scope of California employment statutes continue unabated. In most instances, its efforts were endorsed by Governor Jerry Brown. In September and October 2015, the governor signed more than a dozen of these bills into law. Most notable is the California Fair Pay Act, which amends the Labor Code to require equal pay for employees performing “substantially similar” work regardless of gender, strengthens anti-retaliation protections for employees seeking wage information, and extends employers’ recordkeeping obligations. The California Fair Pay Act goes into effect at the beginning of 2016
Cornell/SelectLeaders Job Barometer: 2014 in Review
No full textThe Cornell/SelectLeaders Job Barometer found that 2014 was the “best of times” for commercial real estate hiring, in sharp contrast to the five year malaise following the global financial crisis. The Job Barometer, a joint research effort between Cornell University’s Baker Program in Real Estate and the SelectLeaders Real Estate Job Network, has tracked job opportunities and career trends in commercial real estate since 2006
2015 Industry Leader Profile: John Grayken
No full textMr.Grayken is the founder and Chairman of Lone Star. Since the establishment of its first fund in 1995, Lone Star has organized fourteen private equity funds with aggregate capital commitments totaling over 131 billion. Mr. Grayken holds a B.A. degree in Economics from the University of Pennsylvania and an M.B.A. degree from Harvard Business School
United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
No full textThe proliferation of online travel-related content is changing how consumers book and research travel. Before making an online hotel reservation, consumers visit on average almost 14 different travel-related sites, with about 3 visits per site, and carry out 9 travel-related searches on search engines. Official hotel classifications are often used by consumers as a filter mechanism in the hotel research and booking process, with guest reviews being used to make a final selection among a smaller group of hotels. As online reviews continue to grow in popularity, questions arise as to whether traditional hotel classifications systems are becoming less relevant. Traditionally, classification systems have been about amenities, whereas guest reviews are about meeting expectations; thus, guest reviews may be able to provide a quality check on the amenities that are required as part of the classification system. We outline an integrated approach for the inclusion of online reviews into hotel classification whereby guest reviews add a quality dimension to hotel classifications, thereby refining the classification