1984 research outputs found
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Does Tipping Help to Attract and Retain Better Service Workers?
No full textA survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff
Hospitality Branding in the Age of the Millennial
No full text[Excerpt] The Exponential Growth in Both Hospitality Brands and the Millennial Audience Requires an Exponential Shift in Brand Portfolio Strategy
The past decade has seen exponential growth in hospitality brands making for an often confounding proliferation of options for travelers. According to Smith Travel Research, from hard to soft, boutique to lifestyle, consumers are looking at a choice of almost 1,000 hotel brands globally [1]
Regional Contrasts in Consumers’ Attitudes and Behavior Following the BP Oil Spill
No full textIn this paper, we examine how consumers’ reactions to the British Petrolium (BP) oil spill and their attitudes about the Gulf of Mexico as a tourism destination differ as a function of the respondents’ geographic location of residence and their past travel behavior. A survey conducted with 540 travelers and tourists, which began three weeks following the successful capping of the oil leak in the Gulf of Mexico, reveals that consumers’ reactions to the oil spill varied by geographic location and past travel behavior. In particular, consumers from the southeast region, when compared with the three other geographic regions we sampled, had more negative views regarding the oil spill on a number of dependent measures. We also found that individuals who traveled to Florida in the two years prior to the oil spill reported higher perceptions of environmental risk than those individuals who had not traveled to Florida during that same time frame
First Quarter 2016: Second Verse, Same as the First
No full textOur Standardized Unexpected Price (SUP) metric continues to show a decline in the price of large hotels and positive momentum for the price of small hotels. Although investors are currently experiencing positive leverage, with return on invested capital greater than borrowing costs, dark clouds have appeared in the form of higher interest rates for hotels, higher credit spreads, and higher volatility relative to other commercial real estate. Our financing, risk, and early warning indicators all continue to suggest that hotel prices should start to level off or decline. This is report number 18 of the index series
Affordable Housing Policies: An Overview
Get PDFAs urban housing markets throughout the United States increasingly exhibit challenges of affordability, federal, state, and local governments have placed renewed emphasis on housing, specifically mixed-income housing, which integrates affordable housing incentives into multifamily development projects. With such incentives, one must wonder what comprises a successful affordable housing policy and how affordable housing can be successfully implemented into a community. This article attempts to answer these questions by detailing the history of affordable housing policies, exploring some of the current affordable housing policies and programs, comparing affordable housing programs from different regions, and discussing some successful affordable housing programs and lessons that can be learned from them
The Consequences of REIT Index Membership for Return Patterns
Get PDFWe study the impact of S&P index membership on REIT stock returns. Given the hybrid nature of REITs, their returns may become more like those of other indexed stocks and less like those of their underlying properties. The existing literature does not offer clear predictions on these potential outcomes. Taking advantage of the inclusion of REITs in major S&P indexes starting in 2001, we find that shared index membership significantly increases the correlation between REIT returns after controlling for the stock characteristics that determine index membership. We also document that index membership enhances the link between REIT stock returns and the performance of the underlying real estate, consistent with improved pricing efficiency. REIT investors appear to be able to enjoy the benefits of improved visibility and liquidity associated with index membership as well as the exposure to underlying real estate markets and the related benefits of diversification
Hotel Performance Impact of Socially Engaging with Consumers
Get PDFUser reviews have become a critical aspect of the travel research process, as evidenced, for instance, by TripAdvisor having over 350 million unique monthly visitors.1 One benefit of these posted reviews is that hotels can address issues raised by consumers in an effort to improve consumer satisfaction along with review scores. Given the importance of consumer reviews, one goal for hotels is to find ways to improve their social media performance (with a goal of boosting financial outcomes). In this report we examine the effects of reviews posted on TripAdvisor to look at non-operational and relatively inexpensive ways in which hoteliers can improve their performance, both on the review sites themselves and in terms of actual hotel revenue and sales performance
Conciseness is Critical
No full text[Excerpt] Authors of empirical CQ articles must explicitly and clearly identify: (1) what causal relationship they are focusing on, (2) who should care about that relationship and why, (3) what existing research in all academic journals, not just hospitality journals, says about that relationship, (4) why additional tests of the relationship are needed and how their study will improve our knowledge about that relationship, (5) their study methodology and findings, and (6) the theoretical and practical implications of their findings. Clarity on these points is paramount, and authors should take as many words and pages as necessary to achieve it. However, they should take no more words than is necessary to clarify these points. As editor of CQ, I see too many papers that are longer than they need to be, and I am determined to correct the problem. To that end, this editorial explains why conciseness is important and identifies ways to achieve it
Do You Look Like Me? How Bias Affects Affirmative Action in Hiring
No full textIn today’s multicultural work environment, a better understanding of how bias affects hiring and promotion decisions, and what can be done to reduce its effects, is a major concern for hospitality industry human resource professionals and academics. Past research on racial bias and social identity theory shows contradictory effects; we propose that by examining additional boundary conditions we can clarify the “same-race” bias effect in hiring and candidate evaluation. We propose that perceptions of competence regarding job applicants provided to HR managers, and their attitudes toward affirmative action programs, can help reduce bias in the hiring process. Using an experimental design, we investigated these effects in two samples involving business college students and practicing HR managers at a full-service national hotel chain. We found that job candidate competence and raters’ attitudes toward affirmative action reduced the same-race effect, with some important differences between the two samples. Affirmative action attitudes enhance same-race bias among African-American evaluators in both samples, the study shows, while information on candidate competence has the opposite effect in the student sample
Third Quarter 2016: Hotels Exhibit Positive Momentum
No full textOur Standardized Unexpected Price (SUP) metric showed an uptick in the price of large hotels during the third quarter of 2016, with a continued decline in the price of small hotels. Although debt and equity financing for hotels were still relatively inexpensive during this quarter, we remain concerned that the increasing relative riskiness of hotels compared to other commercial real estate suggests that lenders will eventually start to tighten hotel lending standards if this trend continues. Our early warning indicators continue to suggest an eventual downward trend in large hotel prices. This is report number 20 of the index series