1984 research outputs found
Sort by
What Matters Most to Your Guests: An Exploratory Study of Online Reviews
Get PDFAn examination of over 95,000 reviews and ratings for 99 independent, high-end hotels and resorts highlights the importance of the hotel industry’s core product, namely, consistently excellent service supporting a comfortable, well-appointed room. Based on reviews and ratings posted on TripAdvisor, Expedia, and Booking.com, the analysis found that properties with the most consistent service also had the highest ratings, while hotels with inconsistent scores also had relatively low ratings. Quantitative analysis revealed that service and rooms were overwhelmingly the most important aspects of these high-end properties, while facilities, location, and amenities moved the meter far less. A qualitative analysis of the words used in the reviews again highlighted the essential nature of service and rooms, both for high-rated and low-rated properties. Top-rated reviews included such words as friendly, helpful, excellent, and beautiful, while words that appeared only in the low-rated reviews included didn’t, bathroom, front, desk, and price, hinting at issues that resulted in those lower ratings. The findings can be applied by management of both high- and low-rated hotels to avoid distractions and to focus on hotels’ fundamental purpose of providing excellent service and a good night’s sleep
Transforming Research on Diversity and Firm Performance: A Dynamic Capabilities Perspective
No full textDespite a growing body of literature on diversity and firm performance, our review of research across fields, theoretical traditions, and levels of analysis suggests that the relationship is not a simple one. However, we attempt to integrate theory and research from macro and micro research domains into one perspective on the firm-level performance effects of diversity. We review the results of research on diversity and firm performance based on the level of analysis at which diversity was examined, highlighting what we know and do not know about this relationship, and why a new approach to research in this area is needed. To set a future research agenda, we introduce a dynamic capabilities framework for studying diversity and firm performance, identifying a subset of capabilities through which we would expect firms to extract benefit (or loss) from diversity and articulate the underlying mechanisms through which such effects are likely to occur. By putting forth this framework, our goal is to offer an integrative, process-based perspective for understanding value creation and capture as it pertains to diversity, and encouraging a more systemic approach to the study of diversity and firm performance
Intercontinental Trek: South Korea
Get PDFWith an exciting revised curriculum highlighting the importance of the global economy in real estate, second year Baker students participated in the first intercontinental real estate trek from December 19-22, 2016. For this inaugural intercontinental trek, students visited Seoul, South Korea. On the evening of December 18, 2016, Baker students were hosted by the Alumni Association of the Baker Program in Real Estate - Seoul, South Korea chapter at Spark Plus Yeoksam. The keynote speakers from the organization included Chaewook Im ‘05, Executive VP of Genstar, and Sungmok Ryu ’01, CEO of Hwasung ENC, who spoke of their fondness for the program’s history and future. They reminisced on their time with previous Program Director, Brad Olson, whose inspiring remarks followed. Brad spoke of the genuine relationships he developed with the Korean alumni, and his desire to solidify the connection between Ithaca and Seoul
Cornell Real Estate Women (CREW)
Get PDFThe Baker Program in Real Estate is proud to announce the formation of Cornell Real Estate Women (CREW) during the 2016-2017 academic year. CREW is Cornell University’s primary graduate and professional student organization dedicated to the promotion and advancement of women in real estate. The organization was founded with three primary goals: (1) to support members by providing ample opportunities to network and engage with female real estate executives; (2) to attract female speakers for the Baker Program’s Distinguished Speaker Series and other similar events; and (3) to increase the visibility of women in the Baker Program in Real Estate and in the professional real estate industry
Annual Report 2017: Innovating across Health, Hospitality, and Design
Get PDFWe are pleased to present the Cornell Institute for Healthy Futures’ second Annual Report. The 2016-17 academic year was an exciting and busy one as we hosted the first Cornell Hospitality, Health and Design Symposium—In Search of a Healthy Future, our second Roundtable—Innovating Across Senior Living and Care and numerous panels, seminars, and workshops. We saw our network of collaborators grow to 50 Faculty Fellows, 11 Industry Scholars, 33 Academic Scholars, and two Visiting Scholars. We now have 30 videos accessible through our website. We are pleased to have seen the number of our member organizations grow to 19 and are grateful for the new and continued support. The School of Hotel Administration in the Cornell SC Johnson College of Business and the College of Human Ecology have continued to provide support for this exciting new endeavor.
In addition to serving as the Executive Director of CIHF, Rohit Verma took on a new role as the Dean of External Relations of the newly formed SC Johnson College of Business. Mardelle Shepley accepted the nomination to be Department Chair of the College of Human Ecology’s Department of Design and Environmental Analysis and began serving in this capacity July 1, 2017, in addition to continuing as Associate Director of CIHF. Our new Program Assistant, Pamela Lafayette, is overseeing the development and release of our first monthly newsletter. Through the support of an Engaged Cornell Curriculum Development grant, Hessam Sadatsafavi will serve as Coordinator for CIHF’s proposed minor in Health, Hospitality, and Design, and its related internships. As always, we continue to utilize the creativity and talent of Cornell University students in managing our website, social media, speaker seminar series, video series, and graphic design, and are grateful to our Program Manager, Elizabeth Hays, for keeping us all together.
Going forward, we hope for even further engaged and active collaboration between industry and academia in search of a prosperous and healthy future
Zita Rosenthal: The Impact of Hospital Design on Patient Experience and Wellbeing
No full textZita Rosenthal, \u2757, discusses her experience as a trustee of Montefiore Hospital and the challenge of maximizing patient care while controlling costs. Montefiore is a community-based hospital in the Bronx that serves large immigrant and Spanish speaking populations. She points out the impact of hospital design on patient experience and wellbeing
Business Analytics to Improve Nursing Home Staffing and Consistency of Care: A Conversation with Vince Slaugh
No full textVince Slaugh, assistant professor of operations management at the School of Hotel Administration, explains how consistency of care can benefit nursing home managers, nursing home residents, and make it a better experience for staff. Slaugh discusses the challenges of staffing and organizing a large nursing staff, and how developing a mathematical model to optimize nursing home staffing levels will improve quality of care
Interview with Nurse Next Door Co-founder John DeHart
No full textThe Cornell Institute for Healthy Futures conducted an in-depth interview with John DeHart \u2796, co-founder of Nurse Next Door, after he participated in the panel, The Transdisciplinary Future of Design—Opportunities for Health and Wellness Industries, on Nov. 2, 2016