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The Role of Cognitive Flexibility and Psychological Resilience in Enhancing Operational Performance Among Air Traffic Controllers
Get PDFThe aim of the study was to examine the effect of cognitive flexibility on psychological resilience among air traffic controllers (ATCOs). In the study using a quantitative research design, data were collected from a total of 217 ATCOs from three separate units (APP, ACC and TWR) via a survey. The relationship between cognitive flexibility and psychological resilience was examined using hierarchical regression analysis, controlling for demographic variables such as gender, experience, ATC unit and educational status. In the first stage of the analysis, these demographic factors were included in the model and their effects on psychological resilience were evaluated. The findings showed that there was a positive and significant relationship between cognitive flexibility and psychological resilience, and revealed that ATCOs with high cognitive flexibility were better equipped to maintain their psychological resilience in high-stress work environments. This study emphasizes that cognitive flexibility plays an important role in increasing the resilience levels of ATCOs and offers potential areas of application for training and support programs in the aviation sector
