3324 research outputs found
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Measuring Quality of Services at HEI: Case of Private University in BiH (doi: 10.14706/icesos173)
Get PDFAbstract: The main purpose of this study is to investigate quality level of higher education institution's
(HEI) services through students' perceptions, and to conduct cross years’ comparative analysis. Main
instrument for this study is a survey with several dimensions dealing with different aspects of higher
education: quality in general, quality of academic staff, quality of administrative staff, quality of campus,
quality of study programs, quality of services, personal development support, education facilities and
cafeteria. Software used in the study is Microsoft Excel. In total, 440 responses were collected which
represents almost 50% of population. Cross years comparative analysis indicated tremendous increase in
all indicators after institution has implemented HEA standards and went through successful accreditation
process. Recommendations for corrective/preventive measures will be given wherever necessary. Results
of the analysis show that students's rating of university services on the level of university have mean of
5,1 which indicates that students are slightly satisfied with the services of university overall.
Keywords: HEI, university, quality, comparative analysi
Rural Business Development in the Balkan Region: Hospitality and Tourism Management (doi: 10.14706/icesos1711)
Get PDFAbstract: Balkan is part of Europe, but in the past years it has not been known like that and negative
effect of it continue also now days with not being part of European Union and not having profit from
that. Balkan states have been under stratocracy and this has caused to them to not have the knowledge
about management and last methods how to make profit from rural regions and from this we have the
effect of immigration. The economy of Balkan has been underestimated from the other parts. Balkan
region, especially rural areas do not have the infrastructure to make them frequented from the tourists.
Infrastructure is one of the main problems which is related with the electricity, 24h water, Wi-Fi areas
etc and this causes problems to the natives, services and goods that they offer and with the domestic
production.
Tourism should give one of the main revenues in the economies of these states like Albania, European
part of Turkey, Serbia, Macedonia etc, together with the agriculture too. Population of the Balkan is
known for its hospitality and people speak different languages like English, Italian, Spanish and now
days they can speak Turkish too. This characteristic give to them an opportunity that other problems of
technology and infrastructure cause to them disadvantages and from this the tourism is not developed as
much as it had to be. There are a lot of places which are virgin and not explored from foreigners (for
example in Albania or Kosovo and Macedonia too, as well as in other countries which are part of
Balkan). The governments of these countries and their policies do not offer opportunities enough to be
promoted. Since they have been isolated from other parts of the World, most of the people do not know
how to manage with the three levels of the managing (in rural areas) and the only type that exists is just
the sole-managing. There are not enough advertisements or not good marketing in the Balkan region to
make them known. Still there are countries which do not know where the Balkan is.
In continue of this research will be attached what can governments do to solve this problem and how this
problem can be solved about the rural areas which are more than underestimated even if they keep
precious values.
Keywords: underestimated, values, profit, infrastructure, three-level management, domestic production
Ethical Climate, Job Satisfaction, and Effective Commitment relationship in the Shoes Manufacturing Sector (doi: 10.14706/icesos1714)
Get PDFAbstract: Recent studies have demonstrated that retaining qualified employees is crucial for
organizations. As labor-intensive sector, shoes manufacturing sector is highly dependent on qualified
employees. Based on the literature in this field, affective commitment of employees to their organizations
has a significant importance for retaining them. The main purpose of this study is to examine ethical
climate, job satisfaction, and affective commitment relationship in the shoes manufacturing sector. A
survey with four sections is conducted in 10 companies and 3 cities in Turkey with 161 respondents in
overall. Descriptive and Pearson correlation analyses were made. The study results showed that
statistically significant relationships exist among ethical climate, job satisfaction, and affective
commitment. In specific, Law and Code type of ethical climate has a crucial statistically significant
relationship with affective commitment.
Keywords: Ethical Climate, Job Satisfaction, Affective Commitment, Shoes Manufacturing Sector,
Turke
Tourist Potential as a Factor of Rural Territories Development: Experience of the Russian Federation Regions (doi: 10.14706/icesos1718)
Get PDFAbstract: World experience shows that in Russia and other countries, the development of rural tourism
can be a very effective activity aimed at environmental, economic, and social development.
Today, about 20000 villages in Russia are on the verge of extinction. Consequently, rural tourism can
and should become the very “locomotive” that will really pull out and revive the rural areas of Russia.
The development of rural tourism is named among the priority area provided for in the “Concept of
Sustainable Development of Rural Territories of the Russian Federation for the period up to 2020”,
approved by Order of the Government of Russia in 2010.
Expert assessments based on studies conducted in the regions of the Russian Federation show that the
approximate level of income from rural tourism activity per administrative region of the constituent
entity of Russia may be about 30 million rubles (500 thousand US dollars) per year. In the case of the
implementation of an integrated approach involving the joint development of agricultural activities and
rural tourism, the effect can double – up to 50-60 billion rubles per year.
Rural tourism in Russia is a new socio-economic phenomenon oriented to the use of natural, cultural,
historical resources of rural areas to create and supply a tourist product to a wide range of people. In
this regard, it should be thought that the strategic priorities of the national policy aimed at stimulating
tourism in rural areas should be the concentration of tourist resources and creation of destinations that
include backbone tourist centers with high potential for the formation of rural tours, and territories
adjacent to the borders. At the same time, the activation of rural tourism will allow developing territories
that do not have promising industrial and agricultural organizations, and thereby improve the socioeconomic
situation
of
the
country
as
a
whole.
Keywords:
rural
territories,
development,
tourism,
Russian
Federatio
Attitudes and Behaviors of Young Adults toward Music in Retail Environments in Bosnia and Herzegovina (doi: 10.14706/icesos175)
Get PDFAbstract: Attitudes and behaviours of young adults toward music in retail environments in Bosnia and
Herzegovina are in focus of retailers. The retailers want to attract more customers by creating an
atmosphere for a particular type of people, class, age, with desired products. Influence of music can be
seen all around the globe. Industry professionals make millions of dollars by producing and creating new
songs and rhythms in special events (Example: Shakira; World Cup 2010). Music in Bosnia and
Herzegovina is well spread, and it can be one of the best places to see how music influences human lives
and their habits. It is well-known fact that Bosnian’s devote most of the time by listening to music and use
it as a motivation or charm of happiness to forget everyday problems. For Bosnians, music is like a sweet
drink, escapade from problems and life motivation. Music is their inborn gift, and for this study, Bosnia
and Herzegovina is the right place to see how much music impacts young adults, and how retails stores
can benefit from it.
This study used previous research as a guideline to show the impact of certain music genre on
consumer’s behavior and attitude in Bosnia and Herzegovina. The focus of research was to test the
impact of music on young adult’s cognitive, emotional, and behavioral level, particularly with regard to
attitudes and perceptions, and moods and feelings in the retail environment. Research data were
collected from young adults in Sarajevo during the winter months of 2016. In total, 125 questionnaires
were collected and used in data analysis. Research results showed that music is very important in making
retail choices for young adults in Sarajevo. Also, the pace and type of music were found to be influential
on retail choices of young adults who participated in the research study.
Keywords: Music, retail choices, young adults, Sarajevo
Quality of Education and Intellectual Capital: Analysis of the Competitive Position of Universities (doi: 10.14706/icesos177)
Get PDFAbstract: Intellectual capital opened the way for research into this area, which forms the basis of the
new knowledge economy. The development of intellectual capital has a growing impact on the economic
and social processes. Intellectual capital is now even more important than tangible assets. If a country
wants to develop and become economically strong and enlightened it needs to build a modern and
flexible and well suited and efficient education system that is ready and able to responses to all the
global technological and social changes, as well as the local current social needs. To achieve this there
is a need to establish institutional cooperation between universities, governments, research institutions.
Education has a double meaning that is economic and social. It represents a means to improve economic
standards as well to spread spiritual perspective and improvement of own intellectual and emotional life.
Sociologically it is established that education is beneficial both for the individual and for society.
Therefore, it not only contributes to higher profits for the individual, but also its better social status and
reputation of the company, financial and social security, development of identity and self-confidence,
self-esteem development and personal satisfaction, better understanding of the political situation and
greater social engagement and cohesion, respect for social norms, reducing stereotypes and prejudice,
improving gender relations and better education of children, development of tolerance and ethical
behaviour, aspirations towards healthy living, and better physical and mental health. Investments in
education are an important factor for competitiveness, growth and development of a country. Education
has a key role in improving the human capital and the development of a knowledge based society. It
contributes to the unification of life chances, personality development in the spirit of liberty, intellectual
development and spiritual and cultural richness. The aim of this paper is to investigate connection
between service quality and competitive position of Universities in Bosnia and Herzegovina to help
developing new and improved academic programs that will contribute development of future strategies
based on intellectual capital.
Keywords: Intellectual Capital, Quality of Education, Education System, Service Quality, Bosnia and
Herzegovin
Detection of Financial Statement Fraud Using Beneish Model (doi: 10.14706/icesos178)
Get PDFAbstract: One of the greatest challenges faced by auditors is to detect anomalies in financial statement
reporting. Once the anomalies are detected they have to be further investigated by forensic accountants.
However, the practice of forensic accounting has not yet become a reality in Bosnia and Herzegovina. So
the main purpose of the study is to analyze to which degree BH companies are exposed to the financial
statement fraud and with respect to that the need for forensic accountants. The financial statement data
will be collected from BH companies and it will be analyzed using Beneish model. The Beneish model is
the mathematical model that identifies the manipulation of earnings through financial ratios. These
analytical techniques should reveal the unconventional variations in financial statement reporting,
indicating that there is possibility of fraudulent transactions.
Key words: Beneish model, fraudulent reporting, forensic accountin
An Analysis of the Factors Determining the Working Capital Requirement for Non-Financial Companies (doi: 10.14706/icesos1724)
Get PDFThe main purpose of this study is to investigate the factors determining the working capital requirement
of firms. Companies require working capital to improve the capacity, expand the business volume, reduce
the risk of failing to meet their financial obligations, and become profitable and efficient. An inadequacy
of the working capital causes interruptions in the business operations. This study investigates the
determining factors of the working capital requirements of non-financial companies. The research
analysis was done on publicly traded firms, and the data was collected from BIST-100 in Turkey for the
years between 2011 and 2016. In this study, working capital requirement was used as the dependent
variable. Factors such as profitability, leverage, growth, firm size, age and industry were tested as
determining factors. PLS-SEM technique is employed in the research. Results reveal that two explanatory
variables- company's leverage, and profitability- are significant factors that determine the companies’
working capital requirements for the period under study.
Key words: Working Capital Requirement, Profitability, Leverage, Growth, Size, Age, Industr
ERP SYSTEM IN DIGITAL ENVIRONMENT: A COMPREHENSIVE BIBLIOGRAPHY REVIEW OF THE LITERATURE IN PERIOD 2010-2015
Get PDFAbstract: ERP (Enterprise Resource Planning) system represents the largest, most complex and most
demanding business information system that organizations implement, which is a big step ahead of
individual (i.e. department) applications and information systems that have prevailed in the past.
Today, when the world is dramatically dependent on the data, the need and use of the ERP systems are
steadily increasing. In the last ten years, the most important technology associated with the redesign
and standardization of the business processes in terms of best practices were ERP systems. In this
paper, a comprehensive review of published articles in various journals on the topic of ERP systems in
the period 2010-2015 has been elaborated. All processed papers have been indexed in Web of
Science (WoS) database. Since the academic knowledge about ERP systems reached a certain level of
maturity, this paper presents the bibliographic review of works in the ERP systems field and other
related areas. Analysis of the literature indicates that more and more various
research disciplines contribute to the development of the field of ERP systems. Therefore, it is
expected that the future area of research related to the ERP system depends on technical and
technological progress, and sophisticated business ideas that include functionality that are currently
outside the ERP system.
Keywords: Enterprise Resource Planning; ERP systems; ERP trends; ERP reviews; ERP
research productivity; ERP keyword; ERP co-citation analysi
The Youth's Perception of Migration in Bosnia and Herzegovina (doi: 10.14706/icesos1721)
Get PDFAbstract: Migration, in a simple definition, is the movement of people from one country to another. One
of the major problems in Bosnia and Herzegovina (BiH) is youth migration. Young people from BiH
mostly migrate to European countries. Factors which have an influence on the youth migration and
relationship between demographic differences, as well as the tendency of the youth to emigrate have
attracted a great curiosity. The purpose of this study is to examine the perceptions of the youth about
determinants of migration as well as the relationship between demographic variables and immigration
tendency. Using the survey method, 207 responses were collected from the youth in BiH. Descriptive
analysis, one-sample, and independent sample t-test were constructed to analyze data. The results have
showed that the perceptions of the youth about job opportunities in BiH and approach of officials towards
young people are negative. However, study results show that younger group of young people with less
education have a greater tendency to emigrate.
Keywords: migration, Bosnia and Herzegovina, the yout