3324 research outputs found
Sort by
Implementation of TQM in Local Government Using Quality Management System in Accordance with ISO 9001 and CAF Self-Assessment Model (doi: 10.14706/icesos1717)
Get PDFAbstract: Quality of township management is highly related to society, and it reflects the local
government situation. The paper presents the idea of improving the quality of service in local government
through the application of TQM. This paper presents two approaches that are commonly used in recent
years and moved closer to these organizations that the concept of TQM which uses a quality management
system based on ISO standards 9000 and model self-assessment CAF. This paper describes the
interactions between these approaches and their possible joint application with a view to the
implementation of TQM system in local government.
Within this approach public sector organizations should be interested in improving the quality of their
services through the implementation of TQM. The process is a long-term and complex one, where the
client is its key element. Thus, it should be understood by the whole staff (both the management and
the inferiors) that a well served citizen is the core of the procedure and he/she should always be
assisted and have even his most complicated problems solved in the institution he/she turns to.
When implementing the principles of TQM, significant changes regarding the management
and administration should occur in organizations. The methods that are helpful in the course of the
implementation of TQM rules are the management quality systems based on the ISO 9001 quality
standards and the CAF self-assessment model, which aim at perfecting the organization
operations in order to meet the clients’ needs and introduce the necessary improvements.
The public sector organizations in Bosnia and Herzegovina (e.g. state or self-government offices) have
started applying a certified Quality Management System(QMS) in compliance with the ISO 9001
standards already since 2001 (following the reform of the self-government
administration). Recently – due to the implementation of the CAF model in the state
administration offices (in BiH since October 2006) – a significant increase of interest on the part of
the public sector units in the improvement of service quality by means of this model of selfassessment
can be noticed. The completion of several programs that implemented this
method enabled the application of the model in several hundred offices.
Quality management systems and the EFQM model (CAF is the EFQM model adjusted to public
sector) are necessary not only to companies but also to public sector organizations. They are based
on similar principles and they aim at the improvement of services offered. Despite certain
differences, it seems that they can complement one another and be used simultaneously in an
organization.
Key words: Public administration, quality management system, model self-assessment,
ISO standard, TQ
Human Intervention in the Case of Syria (doi:10.14706/icesos1720)
Get PDFAbstract: The world is having a crisis on international relations because of the Civil War in Syria, which
soon enough turned into a Modern World War (MWW). This conflict complexes the whole world and
questions the life of limitless innocent people. Drawing the conflict visually, this paper attempts to
explain the use of humanitarian intervention in the case of Syria and surveys the main influential
countries included in the war and their reasons for doing so. This review explains the exact event - of 15
students killed by the government - that led to the Civil War and precisely how its size became getting
bigger day by day. Besides doing research and explaining the reasons of the conflict, it also focuses on
possible and realistic solutions to end the war and support the Syrian refugees, on which the whole
burden of the war falls. The review incorporates various methods including data collection and their
analysis.
Keywords: Civil War in Syria, Modern World War, conflict, international relations, explaining, support,
solution
Models of linking recreational tourism and agribusiness thought use of ICT (doi: 10.14706/icesos1723)
Get PDFAbstract: Paper is presenting results of project “With better cooperation towards better future” which is
supported by University of Novi Pazar and Sanjak business association with focus on segment of project
about investigating the possibility of application of information communication technologies in order to
increase the visibility of tourism resources and linking individual farmers who can make their agriculture
products, food, accommodation and other services available to tourists. This study addresses the issue of
linking the tourist offers and offers of organic food from small agriculture households. The project treats
the area of South Serbia and northern Montenegro, which is known for the beauty of mountain trails,
glacial lakes, large cave systems, fast-flowing rivers and cuisine specialties. The aim of the project is to
popularize this potential and its actualization within the tourist industry. This project involves the
registration of pedestrian trails, bicycle paths, trails of photo safaris within the google maps system as
well as within the specific mobile applications.The essence of the project is the implementation of mobile
and other applications and electronic services to improve the lives of small farm households through the
improvement of tourist offer, the development of organic production and enabling farmers to sell their
products to final customers directly.
Keywords: tourist industry, organic products, market positionin
The Impact of Ewom in Social Media on Consumer Purchase Decisions (doi: 10.14706/icesos1716)
Get PDFAbstract: Marketers define their social media platform as an essential piece to reach their consumers. The
flock of web users turning to social media to receive and convey their thoughts, opinions, and suggestions
has made social media an integral part of digital marketing. Using traditional media to advertise had
restrictions in placement and outcome while, nowadays, social media has liberated this obstacle. It has
created a platform which allows information to spread freely and at a fast pace. Using electronic word-ofmouth
in social media permits a constant connection to a vast audience. The purpose of this study is to
explore the effect of electronic word-of-mouth within the context of social media on consumer purchase
decisions. More precisely, how the familiarity of the eWOM source, the way of communication, writer’s
expertise and the popularity of a product affects the consumer's purchase decision. The data has been
gathered using quantitative research method. The sample consists of students studying in Timisoara,
Romania. The surveys were e-mailed to students’ e-mail addresses. Due to the lack of response from e-mails,
the responses were gathered using a mixture of door-to-door and online surveys methods. The questions
were answered by 200 students within a month. The results will provide the extent of impact eWOM in social
media has on the purchase decisions.
Key Words: Electronic word-of-mouth, Social media, Digital marketing, Purchase decisio
Studije o betonu 2015-2016
Get PDFPred Vama se nalazi knjiga “Studije o betonu 2015-2016”. U sebi sadrži tri
studije iz oblasti betona i betonskih konstrukcija iz naznačenog perioda. Namjera je
da ovo bude samo prva knjiga iz serije studija o betonu i betonskim konstrukcijama,
koje predstavljaju istraživanja koja se trenutno rade ili će se raditi u vremenu ispred
nas iz ove naučne oblasti.
Prva studija nosi naslov „Šta je to beton, pojam, vrste, historija, prednosti i
nedostaci i klasifikacija prema evropskim standardima“. Od koristi je prvenstveno
studentima građevinskih i arhitektonskih fakulteta u objašnjavanju osnovnih pojmova
iz oblasti betona, tehnologije betona i betonskih konstrukcija. Dozvolite da naglasimo,
da praktično u našoj izdavačkoj praksi ne postoji ovako sveobuhvatno predstavljena
historija betona i betonskih konstrukcija, kao što je to slučaj u ovoj studiji. Takođe su
u studiji date najnovije evropske klasifikacije betona shodno najnovijem Evropskom
standardu EN 206:2013, koji je preuzet i u Bosni i Hercegovini kao BAS EN
206:2014, pa u tom smislu je studija od koristi i inženjerima u praksi, koji uglavnom
nisu upoznati sa najnovijim evropskim klasifikacijama betona, posebno što praktično
vrlo malo materijala ima iz ove oblasti na jezicima naroda u Bosni Hercegovini. U
studiji se daje i pregled najnovijih eveopskih standarda koji tretiraju beton kao
materijal i projektovanje betonskih i drugih nosivih konstrukcija sa naznačenim
međuzavisnostima između ovih standarda.
Druga studija u ovoj knjizi je „Optimalizacija projektnih rješenja
prednapregnutih betonskih montažnih hala sa aspekta upotrebljivosti i trajnosti“.
Naime, pitanja upotrebljivosti i trajnosti betonskih konstrukcija općenito se i
praktično proračunski razmatraju u istoj ravni sa graničnim stanjem nosivosti tek sa
pojavom eurokodova, odnosno Eurokoda 2, koji tretira projektovanje betonskih
konstrukcija. Analiza prezentirana u ovoj studiji je dovela do validnih zaključaka kada
su u pitanju glavni prednapregnuti vezači montažnih betonskih hala. Izbor adekvatnih
glavnih nosača, pitanja njihove upotrebljivosti i trajnosti sa proračunskim postupcima
su sveobuhvatno tretirani u ovoj studiji. Studija će naći svoju čitalačku publiku kod
inženjera projektanata prednapregnutih konstrukcija, inženjera zaposlenih u industriji
prefabriciranih montažnih elemenata i studenata na predmetima iz oblasti betonskih
prednapregnutih konstrukcija i montažnih konstrukcij
Sharing Economy in Western Balkans: Potential for Rural Development (doi: 10.14706/icesos171)
Get PDFAbstract: With the development of technology, especially information and communication systems, new
ways of providing services emerged, based on the model of "collective consumption" or "sharing
economy". This represents a trending economic phenomenon when it comes to consumption. Within
sharing economy, consumers are organized by using specific technological platforms that enable them to
innovatively consume or produce a particular product/service. These models provide maximum use of
scarce resources on the basis of technological support and social capital of the community.
Consequently, efficiency and confidence are essential for the functioning of sharing economy, whose size
is estimated at 225 billion dollars by 2025. However, these trends are not evenly distributed and the
development of the sharing economy depends on a series of conditions, which will be discussed in the
paper. Thus, sharing economy makes tremendous challenges for all relevant stakeholders, especially the
governments, in the context of adjusting the regulatory framework to meet its demands. Compared to
developed countries, Western Balkan countries are significantly lagging when it comes to sharing
economy. This is reflected in the lack of foreign and domestic investment in this area. The aim of this
paper is to present the conceptual framework for this new economic trend, with the emphasis on the
current state of sharing economy in Western Balkans. Paper will focus on the discussion of development
potentials of sharing economy in the function of rural business development. Based on this, a set of
recommendations will be made for improving the state of sharing economy in the Western Balkans.
Keywords: sharing economy, Internet, rural development, Western Balkans
JEL Classification: O18, O33, M1
Effects of Reward System on Motivation of Employees in Small and Medium Enterprises (sme) in Federation of Bosnia and Herzegovina (doi: 10.14706/icesos172)
Get PDFAbstract: In this project, we will research impact of rewards on motivation of employees. Outcome of
the organization is profoundly dependable on the achievement of their workers. Aim of this paper is to
show how rewards impact motivation keeping in mind the goal to improve the general performance of
the organization. It is crucial for the organization to comprehend what drive the employees and how to
expand their employment fulfillment. It may however be hard for an organization to discover what
motivates employees, particularly on the grounds that distinctive individuals are motivated by various
things. Well composed and useful reward system is an effective approach to build employee work
motivation. This paper embarks to investigate obviously what factors exist in ascribing the right reward
structure to an individual representative or group. Reward management is both perplexing and involved
and exceptionally exposed to outside impacts, for example, financial situations, culture and individual
worker inclinations and recognition.
Keywords: motivation, employee motivation, reward system, employee satisfaction.
JEL Classification: M5, J28
An Empirical Study of the Relationship between Financial Literacy and Tolerance towards Financial Risk among Entrepreneurs in Bosnia and Herzegovina (doi: 10.14706/icesos1713)
Get PDFAbstract: The purpose of this study is to explain difference in tolerance towards financial risk among
entrepreneurs with different levels of financial literacy. Financial risk tolerance is the maximum amount of
uncertainty an entrepreneur is willing to accept when making a financial decision. On the other hand, and
according to the Organisation for Economic Co-operation and Development (OECD), financial literacy can
be defined as a combination of awareness, knowledge, skill, attitude and behaviour necessary to make sound
financial decisions and ultimately achieve individual financial wellbeing. Therefore, the aim of the study is to
explain relationship between measured level of entrepreneurs’ financial literacy and their assessed tolerance
towards financial risk. This is a quantitative study, where we use a questionnaire to asses tolerance towards
financial risk and to measure the level of financial literacy. Also, we use non-probability sampling methods
where participants are recruited by e-mail. To gain better understanding of relationship between
entrepreneurs’ financial literacy and their assessed tolerance towards financial risk we use descriptive
statistics, chi-square, correlation analysis and multiple regression analysis. The results of this study are
expected to shed more light on understanding of relationship between entrepreneurs’ overall financial
literacy and their tolerance towards financial risk. Implications of this study suggest that entrepreneurs’
tolerance towards financial risk may be driven more by their financial attitude and behaviour rather than
their financial knowledge.
Key words: measurement of financial literacy, measuring tolerance towards financial risk, entrepreneur
Impact of Agricultural Policies on Rural Development and Increase of Competitiveness of Agriculture of Bosnia and Herzegovina with a Special Emphasis on Achievement of Reform Goals (doi: 10.14706/icesos1722)
Get PDFAbstarct: For the Balkan countries, the agricultural sector and rural development are of great
importance, primarily because they are ensuring food security of the population, and then, also, because
they have effects on employment, the creation of total gross value as well as on the foreign trade. Having
in mind open processes of joining the European Union in these countries, with a special focus on Bosnia
and Herzegovina, the implementation of the EU policies and practices will represent both a challenge
and an opportunity for the development of the state and the improvement of its position in the single
European market. Bosnia and Herzegovina is a country with a distinct rural character, with over 50% of
the rural population, where every third household acquires some kind of income from agriculture, and
which is currently facing a number of problems when rural development is concerned (from insufficient
investments, uncompetitive production, inefficient administration, abandonment of rural areas, failure to
use EU funds, etc.). Nevertheless, with adequate policies and dynamic approach to the agricultural
sector, and strategy for increasing competitiveness and attracting investment, the potential of Bosnia and
Herzegovina's agriculture could be used and exploited, and the country could go towards progress and
success. Therefore, this paper explores and analyzes the European Union's common policies, as well as
the ways and means of their implementation in the Balkan region countries, especially in Bosnia and
Herzegovina. Then, the paper points the importance and necessity of investing in rural development
(infrastructure, mechanization, marketing, agro-environmental measures, etc.), and provides guidelines
on how to modernize and reconstruct the agricultural sector, in order to increase the country's
competitiveness and reduce the long-standing trade deficit in this area, and, at last, how to effectively
approach to the European Union with harmonization of legislation and the use of development plan. The
agricultural sector and the overall modernization of rural communities, with a clear vision, and with
increasing employment, economic growth and competitiveness, can become the cornerstone of the
development of Bosnia and Herzegovina and a key factor of its inclusion in the European and the world
trends.
Keywords: EU common agricultural policy, agriculture, rural development, competitiveness.
JEL Classification: Q17, Q18, O13, 01