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Capturing Flow Experiences in Everyday Life: A Comparison of Recall and Momentary Measurement
No full textThe emerging fault line of alternative news: Intra-party division in Republican representatives’ media engagement
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Conceptualizing Multi-party AI Reliance for Design Research
No full textAppropriate reliance on artificial intelligence (AI)-based systems is paramount to leverage increasing AI performance. However, multi-party settings, where multiple parties with diverging interests interact with the support of AI systems, are currently neglected. In this study, we use Heider’s balance theory to derive a framework that allows us to conceptualize and analyze reliance on AI in multi-party settings. We then use this framework to analyze two large design science research projects. First, we analyze financial advisory service encounters, where the role inequality of advisor and client can lead to a dominance of the advisor. Second, we analyze used car market negotiations, where the problem of partial reliance on AI systems creates a misalignment between the two parties, ultimately failing the negotiations. Finally, we discuss implications and future research on AI reliance in multi-party settings and highlight that this study should serve as a starting point in investigating AI reliance in multi-party settings
Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
No full textBank clients’ expectations for enhanced service experiences have increased with the digitalization of banking services and the rise of FinTech. However, despite the availability of online banking services, many clients still prefer personal financial advice due to the personal interaction involved. There has been a growing interest in IT-supported advisory services to meet this demand, aiming to improve customer experience and reduce the cognitive burden on advisors. While previous studies have shown the positive effects of advisory-support systems, they also highlighted downsides such as unnatural interactions, technology’s domination of the interaction space, and impaired impression management. This paper investigates the potential of pen-and-paper user interfaces to resolve the relationship/decision-making tension in advisory services. It evaluates the design of an artifact called bankNotes with eight bank advisors and 24 clients in a within-subject study by drawing on a rich data set consisting of interviews, surveys, and video analysis of the encounters. The results indicate that bankNotes was well-received by advisors, who embraced both existing pen-and-paper practices and new practices facilitated by the system. The clients also benefitted from the system: using bankNotes improved customer orientation, shared understanding, and overall service quality. This research provides valuable insights into the design of advisory support systems that prioritize customer satisfaction and support the needs of both advisors and clients in the banking sector
Die Bedeutung von Nachhaltigkeitssoftware: Messen und Managen nichtfinanzieller Daten
No full textDie Dissertation untersucht Nachhaltigkeitssoftware anhand sozialökologischer, relationalökonomischer und informatischer Vorarbeiten, um das Verständnis der Entwicklung unternehmerischen Nachhaltigkeitsmanagements zu erweitern. Drei empirische Zugänge zum Thema werden vorgestellt: Ausbildung von Buchhaltern zu nichtfinanziellen Daten, Nachhaltigkeitssoftware als Treiber der CSR-Regulierung und Akzeptanz von Nachhaltigkeitssoftware. Eingesetzt werden konzeptionelle Forschung, qualitative Inhaltsanalysen und ein quantitativer Fragebogen. Die Fähigkeit von Mitarbeitenden zur Steuerung nichtfinanzieller Daten gewinnt an Bedeutung. Dabei spielt die Möglichkeit, mit Software nichtfinanzielle Daten automatisiert zu steuern, zu berichten und zu verifizieren, eine immer wichtigere Rolle.This dissertation examines sustainability software using socio-ecological, relational economics, and information science prior work to expand understanding of the evolution of corporate sustainability management. Three empirical approaches to the topic are presented: Accountant education on non-financial data, sustainability software as a driver of CSR regulation, and sustainability software adoption. Conceptual research, qualitative content analysis, and a quantitative questionnaire are employed. The ability of employees to manage nonfinancial data is gaining importance. The ability to use software to control, report, and verify non-financial data in an automated manner is increasingly important
